Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is a support ticket that I know will instantly be denied because after the first support ticket and their "thorough investigation" by the first ***** it was received by, nobody else will listen.Dear Riot Games Player Support Team, I hope this message finds you well. I am reaching out again with the hope of resolving my ban issue, and I would greatly appreciate a second chance to demonstrate my innocence. I believe that a proper investigation would show I had no knowledge of or association with anyone violating the games rules. To clarify the situation, I unknowingly queued with someone I met by chance in three consecutive games this season. Given our similar skill levels, we took turns performing well, and I thought it was natural to add them for a few more games. Unfortunately, this seems to have flagged my account for "boosting." This season, I only queued with four people total. Three of them were collegiate teammates with whom Ive played consistently over past seasons, all of whom are legitimate players. The one person outside of this group was the player mentioned above. We queued together briefly after meeting by chance. However, I had no prior knowledge of their activities or intentions, and our gameplay seemed entirely fair. My match history, which reflects consistent performance with no unusual patterns, further supports my case. This situation has been a difficult and frustrating one for me, as Ive always played fairly and within the rules. I kindly ask for a second investigation into my account, as I firmly believe this ban was a misunderstanding. I trust in Riots commitment to fairness and player integrity, and Im confident that a thorough review will show Ive done nothing wrong. Thank you for your time and for protecting the competitive environment of ********. I hope youll consider giving me the chance to clear my name and continue participating in the game Ive loved since its release. Sincerely, Zebastiann#****.

• Initial Complaint

  Date:01/30/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Riot Games Support Team,I am writing to formally appeal the ban placed on my Valorant account. I greatly respect the integrity of the game and the principles of fair competition that Riot Games upholds. I was deeply surprised and disappointed to learn that my account had been banned and wish to clarify the circumstances surrounding this situation.Recently, I played a match while duo-queued with a friend. Unbeknownst to me at the time, this individual was engaging in cheating behavior. I want to stress that I was completely unaware of their actions during the game. Had I known, I would have immediately ceased playing with them and reported their behavior. I fully understand the importance of maintaining a level playing field and have always been committed to fair ******* further support my case:No History of Violations: I have no prior history of misconduct, bans, or reports of cheating on my account. My gameplay has always been honest and aligned with the rules of Valorant.Behavior During the Match: I had no indications during the game that my friend was cheating. Their actions appeared normal to me, and I had no reason to suspect any foul play.Willingness to Cooperate: I am more than willing to provide any files, logs, or other data from my system to assist in proving my innocence. Additionally, I can provide details about the individual in question, should that help your investigation.I understand the seriousness of this situation and appreciate the steps Riot Games takes to uphold a fair gaming environment. I deeply value my experience in ******** and would never knowingly engage in or support any actions that compromise its integrity.Thank you for taking the time to review my appeal. I sincerely hope for an opportunity to continue participating in the ****************** and to demonstrate my commitment to fair play. Please let me know if any further information or actions are needed on my part.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account permanently banned from Riot Games league of legend game. I was banned due to suspicious accounts sending me skins. Ive tried to appeal and ask the skins be removed and the account be restored, but the support line refuses to discuss the ban further. I was told it was my responsibility to have reported the skins being sent prior to my ban, however that made no sense as I assumed it was my friends sending them as gifts. They continue to refuse my appeal almost a year later. I spent real money on in game currencies and items, so I just want my account to be playable again. Ill attach a screenshot regarding them accusing me of being linked to compromised accounts, solely because I received in game skins from them.

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  "Battle Pass" is a product where players purchase, but receive no value until players put in the required play time to redeem the product. The company, Riot Games, significantly increased difficulty of redeeming such rewards, without adequately explaining the increase in difficulty. The transaction is easily reversible, since all products are digital and transactions are logged. I've not "received" value from the "battlepass" because I've only redeemed the first 2 levels, and the results from those 2 rewards are reversible and did not contribute to in game experience. (One of them is still in token form, the other is converted to another in game material that is not yet spent).But the company deny my request for a refund when I discovered the change.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is predatory at best. I have spent a couple thousand dollars over the years and have recently been treated with nothing but disrespect by their staff. I have been prohibited by the developers to use the game at full capacity after they deemed very casual, everyday terms that are workplace appropriate to be disrespectful. After continuous back and forth they stand by their punishment. They have used my own culture against me in a way to justify their strange abuse. They did not previously exemplify terms that were not allowed, which is poor business practice. Their agents Soul ***** and **** were particularly rude when I reached out for assistance. The company does not hold the same standard to all patrons which is discrimination. The associate **** used the same terms I was being punished for against me in one of their replies outside of quotation. They have clearly stated that they police their patrons based on how they feel, and there is not clear guideline they are willing to provide. Predatory discrimination from a California based company...

• Initial Complaint

  Date:01/13/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******** official customer service:Hello!I am a player who loves Valorant. My game account is [scattered drifting #****]. I was recently shocked to learn that my account was banned. I hope you can unban my account.I have always strictly abided by the rules of the game and participated in every game with the concept of fair competition. During the game, I have never used any plug-ins or cheating software, and always relied on my own operating skills and teamwork awareness to enjoy the fun brought by the game. I am well aware that plug-ins and other violations will seriously undermine the balance of the game and damage the experience of other players, which runs counter to my original intention of playing the game.If the ban is due to some abnormal performance in the game recently, I guess there may be a misunderstanding. It may be that the network fluctuations caused my operation to be delayed and stuck, which in turn caused some seemingly abnormal game behaviors, such as occasional teleportation and skill release delays, but this is by no means my subjective intention. I am willing to cooperate with the official in any form of verification, including providing proof of network status, game video playback, etc., to prove my innocence.I have invested a lot of time and energy in ********, and have made many like-minded friends. This game carries many beautiful memories for me. The account ban not only prevents me from playing normally, but also hinders my contact with friends, which brings many inconveniences to my life.Once again, I sincerely request you to review my account status, and hope that it can be unblocked as soon as possible, so that I can return to the battlefield of Valorant, continue to fight side by side with my friends, and contribute to creating a fair and healthy gaming environment.Thank you for taking the time to deal with my appeal!

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******** official customer service: Hello! I write this appeal letter to you with an extremely heavy and anxious heart. I am the player with the account ******************** I recently learned that my account was banned, which was like a bolt from the blue for me. I have always regarded Valorant as a bright spot in my life. I strictly follow the rules of the game to participate in every game, respect every teammate and opponent, and have never participated in plug-ins or cheating software. There is no malicious insult, deliberate gift of points and other behaviors that destroy the game atmosphere. I am just purely immersed in improving my skills and enjoying the fun of competition. Now I guess this ban may be related to the computer in the ************** I suspect that it may be the machine code problem of the computer in the ************* that caused the abnormal situation. This is really a frustrating misunderstanding, and I have invested a lot of energy and money in this game, and the recharge amount is not cheap. It carries many of my precious memories and is the bond between me and my friends to maintain emotions and spend happy times together. What is even more heartbreaking is that I have cancer and my life is in the countdown stage. In this final moment, I look forward to logging into Valorant again, reliving those exciting battle moments, and letting it accompany me through the few good days. I kindly ask you to arrange a manual review, carefully check my account status, thoroughly explore the login IP, operation records, and all clues related to the ************* computer, find out the truth, and unblock my account. I promise you that if I am lucky enough to be unblocked, I will cherish this hard-won opportunity, maintain the fairness of the game with the most pious heart, spare no effort to convey positiv I look forward to your care and reply, and sincerely hope to return to Valorant and give me more warmth and comfort in the last journey of my life.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello! It has been brought to me attention just recently that my Riot Games account has been set in the ***** region affecting my ping my accurate region should be *************. I'm not too sure when this happened let alone how, but I would like my region to be changed to NA. My game name is bbokaeri and my tag is #NA1

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This information is in regards to practices via the support channels offered by Riot Games.They have a service to request your information in which they ask you to verify who you are and provide a list of questions to answer.I attempted to do my best to answer their questions, but I have been consistently alienated from their process by their employees who do not shift their questioning and just repeatedly copy and paste answers. I ask to communicate to supervisors so that I can provide identification to clarify ownership of the account using state issued identification or some other means and I am instead blocked and do not receive replies.The questions they ask are in regards to, card numbers and phone numbers that I no longer have access to. They are as follows:1. Username (login name):2. What is your full Riot ID, include your tag (Ex: RiotGames # NA1):3. What is your summoner name?4. Shard you play on (NA, *** etc.):5. Your current Email address:6. Your current IPv4 address (Use *************************** to find your IP address):7. Who made this account?8. All possible emails used on this account (take a couple of guesses!):9. Do you have access to these emails:10. Creation date of the account (Ex. AUG **********. Location where the account was created? (City, Country)12. Birthday on the account (Ex. *********************. Has anyone else ever played on the account? (including friends/family):14. Name any additional Riot products you play on this account.I have answered the questions truthfully and instead of working with me they shift me to another representative and sent me a closed response without any workaround.I have been willing to provide state issued identification or my social security to verify that I am the owner of these accounts.This is enough to verify my ownership but instead they prey on me and withhold my information because I cannot remember questions pertaining to information for 8 years ago.Thank you,**** *.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ******** official customer service: Hello! I am here with a heavy and sincere heart to appeal to you again about the ban on my account. I am a loyal player with the account [********].Valorant carries too many memories, efforts and emotions for me. I always strictly abide by the rules of the game and devote myself to every game with the purest love. Adhering to the spirit of fair competition, I have never used plug-ins or maliciously exploited game loopholes, nor have I verbally abused teammates or opponents, deliberately sent points and other bad behaviors. I want to point out that before my account was blocked this time, I had been to an e-sports hotel. During my stay in the hotel, due to its relatively complex network environment and security risks, my account was unfortunately stolen by hackers. I am well aware of the importance of account security and did not do anything improper during use, but hacker attacks are hard to guard against. The hacker used the information obtained in the e-sports hotel to illegally log in to my account, causing the account to be abnormal and eventually blocked. I have invested immeasurable energy in this game. I have been immersed in the tactical strategy research and team cooperation drills of Valorant for countless days and nights, just to have a better performance in the game and strive for higher honors with my teammates. At the same time, I have also recharged a considerable amount of money in the game to buy the skins and props I like. This is not only an expression of my love for the game, but also a testimony of my deep participation in it. Today, the account ban is a huge blow to me. I have suffered from depression due to many pressures in lifeI need to rely on tranquilizers Valorant was once a bright spot in my gloomy life. It is my only warm harbor for daily leisure, stress relief, and making friends. Nowthat I have lost the right to use my account,I feel as if I have been deprived of an important spiritual pillar.