Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 461 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint:On July 29, 2024, I renewed my GoDaddy Email Plus subscription for 24 months ($112.56) after support confirmed access to my domain-based email via the free ************** app and my **************** Professional license. This was critical to my renewal decision.On May 10, 2025, an unannounced policy update disrupted my email access across all channels except the Outlook Web App. New 2FA requirements created a login loop, making email retrieval nearly impossible on my phone and desktop Outlook. Despite contacting support (Ref: INC6167991) on May *****, 2025, via phone and text, the issue persisted for 48 hours, forcing me to migrate to another email host. This incurred time and effort, and GoDaddy offered only a duplicative license upgrade, not a refund.The policy change breached GoDaddys assurances, causing significant disruption. I can provide renewal confirmation, support logs, and error screenshots.Resolution:I request a full refund for the remaining 14 months of my Email Plus subscription, as GoDaddy failed to deliver promised email access. I will keep my domain with GoDaddy; this complaint concerns only the email subscription.Details:Transaction: July 29, 2024, $112.56, 24-month renewal.Issue: May 10, 2025, policy update, 48-hour email outage.Impact: 2FA issues, migration to new host.Evidence: Renewal, support logs, errors available.GoDaddys failure to communicate the policy change and resolve the issue promptly undermined my subscriptions value. I urge BBB mediation for a refund.Sincerely,*********** Vegas
Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On July 29, 2024, our customer purchased a ********* ********** Email Plus plan for a two-year term via phone interaction.
On May 11, 2025, our customer contacted our *********** as they were having difficulty receiving emails on their locally installed ********* Outlook application. Our staff advised that there was a current known issue with *********s Outlook program, which was preventing specific email plans from being utilized on their services. Our staff suggested that our customer utilize their online Outlook platform in the meantime while we worked with ********* to resolve their concerns. As with all service providers, GoDaddy and ********* had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customers.
On May 12, 2025, our customer moved their email to another provider and canceled their service with us.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, we must decline their request for an out-of-policy refund.
Refund Policy: ****************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2022 I tried to create a website in www.godaddy.com. It was a free trial. I typied a website template but never published it. Late I changed my mind and I called the company to cancel my subscription. A agent answered my call and agreed to cancel my subscription.However they did not really cancel the subscription. They changed me every year. I found out this charge recently. I contacted the company but they only agreed to refund 2025 charge.I would like to all refunds totalat $105.75 (12.17+29.07+20.17+22.17+22.17) because I did not use their service. I called the company to get their promise. The company did not cancel my subscription even though they agreed to. Instead they comtinue to charge me for four years. This is not honest bussiness practice.Business Response
Date: 05/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On April 19, 2022, our customer activated a free one-week trial of our Websites + Marketing (W+M) Standard plan. In accordance with their account settings, this plan was automatically renewed on April 26, 2022.
Following the automatic renewal of the W+M plan, our customer entered their account and disabled the automatic renewal setting. This plan expired on May 26, 2022, and was subsequently canceled from their account on June 15, 2022.
Also, on April 19, 2022, our customer purchased a domain name for a one-year term via an online transaction. In accordance with their account settings, this domain name was automatically renewed in one-year increments on April 20, 2023, 2024, and 2025.
On May 9, 2025, our customer entered their account and canceled their domain name. They later contacted our ************* Team seeking a refund for their renewal. As the 2025 renewal was within our refund policy, they were provided a refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy proactively sent renewal notices prior to each renewal, informing our customer that the domain name would renew in accordance with their account settings unless additional action was taken. GoDaddy provides its customers with full control over their renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
As the previous annual renewals are no longer refund eligible, we respectfully decline our customers request for a refund of the 2023 and 2024 transactions.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********** *******
o reasonable way for me to make an informed choice. This misrepresentation, combined with their refusal to disclose or engage, constitutes a deceptive business practice one that violates the spirit, if not the letter, of the Truth in Lending Act (TILA), which is meant to ensure consumers understand what theyre being charged and why.I am demanding a full refund and investigation into Refundable.mes practices. This is not just about a charge its about a business model built on deception, obscurity, and consumer exploitation.Registrar: The domain is registered through GoDaddy.com, LLC.Scam Detector has given ************* a trust score of 47.2 out of 100, indicating a medium risk. User Complaints: There are reports of users experiencing issues with refunds and a lack of response from the company.Business Response
Date: 05/16/2025
Thank you for the opportunity to address the concerns of the complainant.
While GoDaddy is the registrar of record for the domain *************, we have no affiliation with its current registrant or any associated business.
According to a public network lookup, the domain ************* points to the ** address *************, which is managed by ******************* (AWS). Considering this, the complainant may wish to contact *** directly to determine if they have policies to address their concerns. As a courtesy, we have located the following abuse-reporting location at AWS: ******************************************************************************
Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a pro reseller for 8 years. Godaddy changed their reseller program forcing resellers to go direct to godaddy. I set up my reseller account and paid my fee. Godaddy was to transfer my customers from my old reseller account to my new reseller account. That did not happen. My customers have been moved to another firm. ******************** support promised me the account would berestored, and my customers returned to my reseller account. None of this has occurred. Support has reneged on every promise.Business Response
Date: 05/14/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 7, 2024, our customer purchased a Pro Reseller Plan for a one-year term via an online transaction. GoDaddys Reseller Plans are designed to support both individuals and businesses in offering domain names and related services. GoDaddy's Reseller program allows subscribers to set their prices and sell GoDaddy products under their brand.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we appreciate their candid feedback regarding our service levels, after reviewing their account, we found no record to support their claim of a Reseller Plan being canceled. Furthermore, our records show one active Reseller Plan, as referenced previously, which remains available in our customer's account and is ready for use.
In the future, if they purchase a new Reseller Plan, it is important to note that a setup would still be required, as information does not automatically transfer from one Reseller Plan to another. More information regarding our Reseller Programs can be found here: ***************************************************.
Should they have any technical questions regarding their Reseller Plan, they may contact our Care Team 24/7 at ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an eCommerce plan from Godaddy as my website host after spending 2 1/2 hours on the telephone with a customer representative asking many questions. I wanted to ensure this site was right for my eCommerce store. From this initial discussion, Godaddy was told that this store created handmade jewelry. The store is listed as handmade jewelry, and I plan to add other items that may not be handmade. I purchased my first sale on 5/4/2025. Godaddy immediately took their fee but is now holding the rest of the money due to me from my handmade item that was sold. They asked for information that was submitted. They then asked for more details, saying I had missed some info. They are asking for information not pertinent to someone who designs and makes jewelry. They want a vendor agreement or reseller agreement and invoices. It is clear that even though I explained what this business is, and it is listed that way on my website, they are giving me a hard time releasing the money that I am owed for the purchase of my merchandise. If they cannot do that, I want full reimbursement of the money I have paid for this website and domain so that I can find a web host who will support my business, and they need to refund the customer all of her money. The department asking for this information is Godaddy Payment Review, and the person sending me this information is *******.Business Response
Date: 05/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 14, 2025, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows our customers to take secure, online debit and credit card payments through their website or in person.
On May 4, 2025, our customers account was flagged for review by our Verification Team, and payouts were disabled until they submitted the necessary documents to complete the verification process. GoDaddy takes customer security and our commitment to preventing fraud seriously.?
Our customer submitted all of the requested documentation on May 9, 2025. On May 12, 2025, our customers account was cleared, and payments were enabled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Our customers funds will be released in their next scheduled payout.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted GoDaddy on Friday May 2nd to cancel a *************** address. There were 3 orders that had all recently renewed. Orders #********** for $95.88, #********** for $35.16 & #********* for $21.99. The agent advised they could cancel all three but order #********** was not eligible for refund since it was a monthly renewal and it had to be canceled within 48 hours. I agreed with that since it was a small charge of $21.99. I was asked how I would like my refunds and was told I would see the refunds in about 5-7 days. When I received my refunds they were for $12.99 & $22.17 and referenced just the order# **********. I did not received a refund for order# **********. I contacted the company right away and was told to wait a few more days. When I still did not receive the refund I contacted them again and was advised I would not get a refund because I only had 7 days to cancel my annual renewal and I canceled on day 11. However my access to the canceled product was removed immediately. Apparently you get 2 days to cancel a 30 day product and only 7 days to cancel a 365 day product. My issue is that I was not told that I would not be refunded for this $95.88 annual product at the time of cancelation. I would have made a different decision had I been given the correct information. I never would have canceled my annual product after only 11 days knowing I would lose access immediately AND not get a refund. That is absurd. The agent made an error and was not trained appropriately to service customers with accurate information. I do understand the cancelation terms were hidden somewhere on one of the pages of their gigantic website in fine print but when working with customer service agent to cancel a product, the customer should be given correct information by that agent to make sound decisions. I was not canceling online on my own, I had their agent on the phone to help me. I requested my issue be escalated for review but was still denied a refund.Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 23, 2025, per their account preferences, our customers email plan automatically renewed on a one-year term. Per GoDaddys Refund Policy, email plan renewals are eligible for refunds within 7 days of the transaction.
On May 2, 2025, our customer contacted our Care team seeking a refund of the email plan and two other recent renewals. ******** Guide processed a refund for one of the three transactions that was within refund policy, however, the other two, including the email plan, were not eligible for refunds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that the email plan in question was cancelled during their interaction with our Care team. As a one-time exception to our Refund Policy, we have processed a full refund of the email renewal. Our customer can expect the funds to post within 2-3 business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:05/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past five years, I have been enrolled in GoDaddys reseller program, paying for a service that has consistently failed to meet basic functional expectations. Throughout this period, I have encountered ongoing technical issues that rendered features inoperative, and I have had to invest countless hours attempting to resolve them through customer service.Despite my repeated efforts, including detailed calls with both support agents and supervisors, the problems persisted. On numerous occasions, I was promised that support tickets would be filed and that I would be contacted with resolutions. These follow-ups almost never occurred. Most recently, I was informed by a reseller program representative that I had missed out on promotions that would have entitled me to free renewalsa benefit I was never made aware of, despite being eligible. Again, I received no follow-up, and attempts to email the contact provided were unsuccessful, as the emails were returned as undeliverable.The customer service interactions have often been dismissive, unhelpful, and in some cases, unprofessional and concerning. On a recent call, a supervisor named ******* responded defensively and bizarrely when I merely explained the issue. He stated, unprompted, I dont want to lose my job, and when I reminded him that I was a customer seeking support, he responded, Oh, I care about my job, without addressing my concerns. This interaction was not only confusing but deeply unprofessional and distressing.Additionally, a domain I had registered and renewed years ago mysteriously disappeared from my account. A supervisor at the time admitted that the situation didnt make sense, and while he initially seemed concerned, he ultimately said, Theres nothing we can do, and we cant tell you what happened. This lack of accountability and transparency was shocking.GoDaddy has failed to deliver on the service I paid for. I have demonstrated loyalty over the years, despite this treatment.Business Response
Date: 05/12/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 9, 2020, our customer was granted a free one-year trial of a Pro Reseller plan. Per their account settings, this plan has automatically renewed in annual increments, most recently on April 8, 2025.
On May 4, 2025, they contacted our *********** seeking assistance with domain forwarding. During this interaction, they expressed concerns about their Reseller plan. As the Reseller support team was unavailable when our customer called, it was suggested that they call during normal business hours the following day.
Between May 5 and May 9, 2025, they contacted our *********** multiple times seeking a retroactive refund for the renewals in question. Our care staff offered to process a refund for their most recent renewal, but informed our customer that past renewals were no longer eligible for a refund. Our customer declined this offer each time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about our service levels and will ensure their interactions are fully reviewed by our ************* Managers to identify opportunities for improvement. GoDaddy strives to offer the best service in the industry.
As our customer has continued to utilize and renew the service in question, we respectfully decline their request for credit to cover the past five years of renewals. However, as previously offered during their recent interactions with our Care Staff, we will honor a refund for the most recent renewal of the Reseller Pro plan once our customer has successfully canceled the plan from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddy
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