Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GoDaddy.com LLC has 9 locations, listed below.

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  GoDaddy.com LLC

  2155 E Godaddy Way Tempe, AZ 85284

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  me for each domain that I transferred in which I agreed to. Then they wanted $200 to set up one of my sites for me which I reluctantly agreed to pay. By the time I was done, I was several hundred dollars in the red. Then my computer restarted overnight & I got locked out of their portal. I never had a password so could not log in. Their support told me they could only send me a reset link thru my registered email which I could now only access when I was IN their portal for which I had no password. So I have been locked out of my business email now for a *********** tell me at least 3 days before someone could actually help me get in to my account. And no customer service until then. I want to cancel & get refunds for all the money I wasted with their false advertising & promises. NOTHING has worked on this site ever & I'm tired of trying to make it work. Plus no email access for my business. Terrible company!

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 7, 2025, our customer contacted our Care Team to transfer multiple websites and domains to GoDaddy. They were accurately informed about costs for hosting, transfers, and migration services, and told they could migrate sites themselves if they preferred to save on costs.
  
  Between May 7 and May 12, 2025, our customer purchased an Ultimate cPanel hosting plan, a content migration for one site, and multiple domain name transfers. All but one domain completed transfer by May 12, 2025, and the website migration was completed by May 15, 2025.
  
  Also on May 12, 2025, our customer sought help setting up email and reported losing access to their GoDaddy account. They were referred to our Account Recovery Team for assistance in regaining access to the account. On May 18, 2025, they regained access to their account and updated their email address.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we understand our customers frustration, the completed content migration and domain transfers are not eligible for a refund. However, as a courtesy, we can refund the hosting service if our customer cancels it from their account. To cancel, they may follow the steps outlined in this GoDaddy Help Article:
  
  ***********************************************************************************************
  
  Upon cancellation, they may email us at *********************************************** to request the refund.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is a shame when companies focus more on reputation management than customer service. I am aware account management is my responsibility I made a mistake, which is why I sought assistance from your team. A customer does not generally consider reversing an auto-charge a refund. I understand that it is within the definition, but when I read those terms I understood it as no refund following purchase. The vast majority of companies reverse an auto-charge because mistakes happen. You even do, just not for specific domains simply because you can. 
  

  I did not receive those email notification because of the Apple ID relay. Again, I understand that is my responsibility, but again, it was an oversight. Your response is unkind, on top of being ***** in adding a 90 response time after a dispute is initiated. I initiated that dispute prior to speaking with your team and it has already been dropped and resolved. 
  

  Very disappointing response from GoDaddy and I encourage you to consider more fair policies in the future, like reversing auto renewals when they are requested within a specific period. 
  

  I have purchased many domains over the years and this is the first time Ive had this happen. I understand you see people as enemies when they file a complaint Im just trying to fix my situation and warn others of these practices and policies. 

  

  Business Response

  Date: 05/15/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 12, 2023, our customer purchased three domain name registrations via online transaction, which included a **** domain for a one-year term, and a **** and *** domain for a two-year term.

  Between May 12, 2024, and May 13, 2025, per our customers account preferences, ********************** automatically renewed the domains in question in good faith to honor agreements with them. GoDaddy sent renewal notices to the email address on file prior to expiration, including on April 13, 2025, and May 8, 2025, informing them the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.

  On May 14, 2025, our customer contacted our *********** to request a refund of this renewal. Our staff properly informed them the *** domain extension was ineligible for a refund per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy

  Per our customers request, the domains were canceled, and a partial refund request was submitted for the **** renewals.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we understand and empathize with our customers frustration, they have been properly informed the *** domain extension is not eligible for refund.  Additionally, Prior to the internal approval of our customers refund request, a dispute was initiated against the transaction in question, withdrawing funds paid to GoDaddy. GoDaddy is unable to complete the partial refund until the dispute has been resolved. This process typically takes up to 95 days.

  Thank you again for the opportunity to addressour customer's concerns.

  Kindest regards,
  ******* *******
  Office of the CEO - GoDaddy

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customers additional concerns.

  We stand by our initial response.
  
  While the dispute may have been closed on our customers end,the typical process to complete an investigation and resolve a dispute between a customers financial institution and a payment processor can take up to 95 days.
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.

  Thank you again for the opportunity to address the additional concerns presented by our customer. 

  Kindest regards, 
  ******* ************************ of the CEO GoDaddy 

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy suppose by their own admission to fix my email. They are doing it since August of last year 2024. Every time I call with that same problem a new representative offers all new solutions and suggests to email back if it will not work. None of those solutions worked and none of those representatives called me back after I emailed them. I've spoken with the number of supervisors hoping that they are more knowledgeable and more responsible in the work that they are doing. But that same route happened with the supervisors. Also, they were able to mistakenly canceled my account a months ago. Now when I am trying to fix it, I am having the same run around by representatives as well as supervisors. NOBODY seems to be responsible to provide help they are so proud of. I used this company for many years, but it never was as bad.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  Our customer previously utilized a ********* 365 Business Professional email address.

  On April 12, 2025, GoDaddy renewed the email address in question in accordance with our customers account preferences. Following this renewal, our customer contacted our *********** to request a downgrade of their email product. Our staff assisted our customer by purchasing a new ********* 365 Email Essentials plan for a three-year term and issued a refund for the renewal of their Business Professional email.

  Between April 15, 2025, and March 13, 2025, our customer was in contact with our *********** to address concern that their email messages were being delivered to the spam folder of Gmail recipients. Our staff attempted to assist our customer to the best of their ability to address these concerns. We apologize for any confusion caused during these interactions.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  To reduce spam and protect their users, some email providers, such as Gmail, have recently introduced new regulations for all incoming emails. As a result, messages from senders who cannot verify their authenticity may fail to be delivered or filtered as spam.

  While GoDaddy cannot control how a recipients email provider filters spam or blocks messages, we can offer guidance to help users verify their authenticity and improve their domains sending reputation.

  Our office has successfully connected with our customer and will continue to work with them to resolve their concerns.

  Thank you for the opportunity to address our customers concerns.

  Best regards,
  ******* *******
  Office of the CEO | GoDaddy

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) 5.7.2025 Go Daddy emailed stating I will lose my email account for non-payment. Payment info. is in my account which ********************** PREVIOUSLY USED TWICE THIS MONTH for other services with NO ISSUE. Payment method is an auto bank debit, which I can prove always had sufficient funds. *** tried blaming my bank. ***eatedly I was forced to state my payment method worked... twice before. I had to request a supervisor, who gave it another try, which worked. He offered NO explanation why they failed before or apology for their ERRONIOUS termination threat. This occurred 5.6.2025, yet they waited until the next day (the termination date) to notify me... giving very little time to correct. As a result, my email was moving toward suspension. This process is automatic. Yet... their so-called automation failed, and they failed timely notification of their problem. Now I am experiencing issues with this email account. It is not synching properly.2) 5.9.2025, for no explainable reason Go Daddy divided my website in two. (I have a website in drafting but not in use.) In 2024 Go Daddy stated I could keep this "on the shelf" until needed for one charge. I started this website in 2023 with Go Daddy. They set it up as one site. THERE NEVER WAS DIRECTION TO DIVIDE IT IN TWO. But now ON THEIR OWN WITHOUT MY APPROVAL, Go Daddy divided the site... resulting in two charges of $275.88 instead of one. This *** could not explain why, again forcing me to a supervisor. Go Daddy markets themselves as a consultant for one's entire IT needs. In practical application this is NOT happening. They appear to be a conglomeration of remote techs. While they're knowledgeable, Go Daddy does nothing to assure the complete picture. It is a *** of sales & services run on automation. The only real attention I received was for the sale. Here, in one month their automation failed TWICE... forcing ***eated calls, long hold times, and no explanations. Unacceptable for important IT.

  

  Business Response

  Date: 05/16/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 2, 2022, our customer set up Websites + Marketing (W+M) through a free trial.  W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.  
  
  On May 4, 2023, our customer purchased a ********************** (WDS) build.  ************ enlists GoDaddys?WDS team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.   
  
  Per our customers auto-renew preferences ********************** continued to renew both their W+M and *** build hosting to honor our agreements with them.   
  
  On May 3, 2024, our customer turned off auto-renew on their email plan in question. 
  
  On May 6, and again on May 7, 2025, our customers email plan failed billing due to auto-renew being turned off.  Our customer contacted our Care support team who were able to assist with renewing the email plan and keeping it active. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We empathize with our customer and appreciate their candid feedback.   
  
  A member of our *** team was able to connect with our customer and assist with resolving their concerns to their satisfaction. 
  
  We encourage our customer to connect with our 24/7 Care Support team at *************************************** for assistance with the syncing issues they have mentioned. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy