Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,411 total complaints in the last 3 years.
- 462 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/18/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Business Response
Date: 09/19/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 16, 2022, our customer purchased *********************** ********************* (***) via an online transaction. *** enlists our Broker team to attempt to negotiate the sale of a domain that is not available for registration. Our customer was assigned a Broker, who shared with them that the current owner of the domain was willing to accept $60,000 to sell the domain. GoDaddy has no control over whether or not the current owner of a domain is willing to sell it, nor do we control their asking price if they are willing to sell.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customers Broker has notified them that they will be getting a refund of the *** fee and the service has been cancelled at their request.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:09/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Enable the deposits so the credit can cancel the debit. And we will resume using the service. thank You!edit since we won the chargeback.Then this would be a wash and the problem would be solved.It does not make sense to ask us to pay you $725 (when we all already know we won)..just so you all can possibly credit us back (one day) $725.That is the easiest thing to fix and really should have drawn out for this long.Business Response
Date: 09/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 30, 2021, our customer set up ********************** Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website.
On June 2, 2022, our customers GoDaddy Payments was placed on hold due to a chargeback being initiated.
On September 19, 2022, our customer was paid $725 for the chargeback reversal.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
These concerns appear to have already been addressed by our Care Staff.
If our customer has any outstanding concerns, we can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*********************
Office of the ***** GoDaddyTell us why here...Business Response
Date: 09/26/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Additionally, we encourage our customer to confirm that their bank information is correct going forward. The instructions on how to do that can be found here: https://www.godaddy.com/help/update-godaddy-payments-bank-account-info-40622
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
********
Office of the *** GoDaddyTell us why here...Customer Answer
Date: 09/27/2022
I do not need to confirm my bank account. It is correct.
I do not need to update my bank account. It is correct.
I said I needed for you all to ENABLE the deposits (so the credit & debit can now cancel each other out).
I am not able to do that - only GoDaddy can ENABLE the deposits.
Pleaser do so asap so we can be done with this.
Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy stole a 14 year old domain from me I have been a client of this company for more than 20 years, for me it is a disappointment that they treat me so badly after being a client for so many years,Godaddy steals a 14-year-old domain without giving an answer to later put it up for auction as they have done to other people I try to recover the domain does not give any responseBusiness Response
Date: 09/20/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 17, 2022, our Digital Crimes Unit permanently suspended the domain in question for violating our Universal Terms of Service.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our Care Staff as well as our office have confirmed with our customer that the domain in question is not eligible to be reinstated and will remain suspended until the domain expires.
We encourage our customer to email contentcomplaints@********************** if they have additional questions related to the domain suspension.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im requesting a full refund from my negative experience using godaddy.com for my website.I signed up for godaddy over a year ago. My website magically stopped working last week.I contacted godaddy and they told me I needed to update my payment info on file since I got a new card and they charged my to use the domain.After they collected payment, my website still didnt work.I contacted them with urgency as Im missing out on business and not receiving any calls.They tell me that because I pay for advertisement through ****** ads, that ****** ads needs to fix this issue because the site is up and running in their end and its ******s problem.I do my research through ****** and realize that its a godaddy issue since I built my website using godaddy.I randomly started getting a godaddy rep **** me who said he had info to fix the issue.He mentioned that though they had my updated payment on file and my purchase of the domain name worked, but they didnt renew my expense of paying for their website and marketing.Makes no sense because I never cancelled it, they had the updated payment. Why would some product renew and the other not?So he told me that if I made the purchase that they could help me restore my website and fix this as seen in the screenshots.I made the payment and finally got access to my website which godaddy deleted.The guy failed to mention they deleted it, though telling me to pay so that it could be restored. Then says I need to pay $60 more to restore it back to what it was.At this point, I feel lied to, I feel like Ive been scammed, I feel like their customer service is terrible and they lose me as a customer for life.They can have the domain, the website.I want my money back.You can see through a 3rd party site that I had nearly 100 clicks from ads last 30 days, 0 last 7 days since this started.They are literally ruining my business and damaging my ability to make money.Business Response
Date: 09/16/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements .
On September 5, 2021, our customer purchased **********************'s Websites+Marketing (W+M) product for a one-year term. W+M is a proprietary, do-it-yourself, template based product for constructing a website.
At the end of our customer's purchased term, ********************** attempted to renew their W+M service in accordance with their account settings. Unfortunately, their financial institution declined our payment requests. The W+M service was canceled from our customer's account on September 10, 2022.
On September 10, 2022, our customer contacted ********************** to update their payment information. During this interaction, their domain name registration was renewed. Unfortunately, the W+M service had already been canceled from their account and was unable to be renewed.
On September 12, 2022, our customer purchased a new W+M plan via an online order.
On September 13, 2022, our office waived the standard website recovery fee and restored our customer's website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On September 13, 2022, our office contacted our customer to address their concerns. During our call they expressed their desire to cancel their domain name and the W+M service. At their request, we canceled the services in question and issued a full refund.
We sincerely regret any inconvenience this situation may have caused our customer.
We appreciate their candid feedback regarding our service levels and will review their experience in an effort to identify improvement opportunities.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:09/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I upgraded my account with godaddy to receive a better product. When I did, GoDaddy did not migrate the site properly to the new hosting. I have ever since not been able to do anything with the site. I have been trying to contact GoDaddy for two weeks, every single time they just hang up on me when I call or disconnect me when I chat as soon as they say "let me look into it" I need this issue fixed and I cannot do it without talking to the companyBusiness Response
Date: 09/16/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On January 20, 2022, GoDaddy sent notification to our customer advising them that we were migrating the content on their Business Hosting plan to a newer server and advised we would send another email with more information closer to the migration date.
On August 3, 2022, GoDaddy sent notification to our customer that we had completed the migration to a newer server and provided the new IP address for reference.
Due to an unforeseen technical issue, a new IP address was generated and another notification was sent to our customer on August 16, 2022. The new IP address was also provided. Our customer also upgraded their hosting plan later that same day from Enhance Business Hosting to Grow Business Hosting.
Our customer contacted our Care Staff multiple times on September 6 and 7, because the changes they were making to their site were not displaying when the site was viewed on a browser. Our Care Staff correctly identified a domain forwarding issue and would later identify incorrect DNS that was changed between interactions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The site appears to be live, however, our offices attempts to confirm if our customers concerns have been resolved were not successful. We look forward to working with our customer to resolve any unresolved concerns they may have and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:09/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
gain and go through all of this again.Business Response
Date: 09/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 9, 2022, our customer connected with our *********** for assistance with making *** changes to three of their domain names.*** is the Domain Name System that every domain name uses for various reasons,including how visitors find a website or delegates connect to it.
Due to a known issue, our Care Team was unable to make the requested *** changes on our customers behalf. Our staff submitted a ticket with GoDaddys Advanced Technical Support team (ATS) to update the *** for one of the domain names. This ticket was resolved and closed the same day.
On September 12, 2022, our customer connected with our Care Team again, requesting to have the additional domains updated with the correct *** changes. Our ATS reopened the original ticket, and our customers requests were resolved the same day.
As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer to discuss their concerns and confirm they have been resolved.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyInitial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Same ongoing problem
Send security code or send password recovery email.
Link goes to main site, no 6 digit code in second email.
https://click.godaddy.com/email/1NzLQEGVdyHbDMrFEaioLf/?currencyId=USD&eid=ocp.email.transactional/6844.None/None/None.link.click&marketId=en-US&redir=http%3A%2F%2Fwww.godaddy.com%3Fisc%3DART%26utm_source%3Dgdocp%26utm_medium%3Demail%26utm_campaign%3Den-US_other_email-nonrevenue_base_gd%26utm_content%3D220912_6844_Customer-Success_Other_Account_Account-Notification_ART_1NzLQEGVdyHbDMrFEaioLfChecked junk/spam folder.
Checked link and junk email manager Baracuda.
Checked with our email server admin and no code has been received, rejected or quarantined.
I called and left a message
Every interaction is like pulling on the thread of a sweater that leads to one more chore that doesn't do anything.
e refused to help us get access to that account through their actions.This is assistance promised through their services sold.The credit card registered for my account will expire this year and they have a troubling history of sending many accounts to collections over a recurring charge to a card that is closed without contacting the holder.They have never called or emailed me at the contact information give as promised in order to resolve any problems with account management.
Not everyday that I see a company take such a flying fail at redemption by repeating the same old problem.
***Business Response
Date: 09/13/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 24, 2022, our customer contacted our Care team regarding their inability to log into to their account or receive a password reset. During this interaction, they were properly informed of our account recovery process.
GoDaddy takes security and its commitment to consumer protection seriously and has an established process in place to assist customers who lose access to their accounts. Information on this process can be found here: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043.
On August 31, 2022, our customer submitted their Account Recovery request to update the email address on file for the associated GoDaddy account. On September 12, 2022, the request was completed and our customer was notified.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This offices attempts to connect with our customer have been unsuccessful. We are available to discuss any outstanding concerns and can be reached at [email protected].
Kindest Regards,
****************
Office of the ***** GoDaddyBusiness Response
Date: 09/16/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Our customer can find instructions on updating their GoDaddy account password at the following link: https://www.godaddy.com/help/reset-my-godaddy-password-8.
This office has made numerous attempts to connect with our customer. However, these efforts have been unsuccessful. If our customer reaches out, our customer care teams will happily assist with their account needs as necessary. Visit: support.godaddy.com for live chat, help articles, and more. To better serve our international customers, we provide local phone numbers for technical sales and support, found on our website at https://www.godaddy.com/contact-us.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***********************
Office of the *** GoDaddyCustomer Answer
Date: 09/22/2022
I've made numerous attempts to return calls and no one was available.
Their numerous attempts have just been phone tag.
Currently their staff outgoing message says they will be out of town for a week.
I now need to go out of town for family obligations to attend to between Sep 23 and October 3rd 2022
And will pick up in ******* where this has left off.
This is the furthest this recovery has moved forward in 2 years, I look forward to finishing
I see the link posted in their reply and will attempt that.
The one sent to me via email did not function correctly and just took me to the general GoDaddy site.
....follow up; just attempted password reset again using address provide in their recent message.
All worked as expected this time.
I now have access to the account.
Thank you BBB for facilitating the successful resolution of this account recovery.
*************************
Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We hired GoDaddy marketing to re-build our website back in November of 2021 and it's been a 7-month process with ZERO results we could use. They brought absolutely nothing new to the table creatively, and I had to go through every single link on every single page to see if they were making updates correctly. They did not take the initiative to make all of our pages uniform and every single item I had to re-send to them multiple times. They would make 1 correction and would leave dozens not fixed on each request. They made over 130 published authors admins our website on accident when there should have only been 1 admin ever. This went on for over 7-months and they wasted hundreds of hours of our time. This was the worst experience I've ever had working with a website team and host. We had to hire a new website developer in the middle of this nightmare who finished a brand new site in less than a month. They have refused to refund any of our money.Business Response
Date: 09/13/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 8, 2021, our customer purchased a ****************************** (WDS). This service enlists GoDaddy's ************** Services Team to create a custom website (for a one-time fee), using our Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our WDS Team before the build begins.
From January to June of 2022, our WDS Team attempted to work with our customer to satisfy their design needs.
From June to August of 2022, members of our WDS Leadership team attempted to call our customer multiple times. The purposes of these calls were to discuss an Out-of-Policy Refund that our customer had requested.
On September 8, 2022, the Better Business Bureau advised this office that our customer was requesting a refund through their complaint process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our WDS Leadership Team has offered to continue working with our customer to discuss the requested refund. If they wish to discuss this matter further, they can contact this office at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddy
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