Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,412 total complaints in the last 3 years.
- 464 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ****
Business Response
Date: 05/22/2025
Thank you for the opportunity to address the complaints concerns.
The complainant is not a customer of **********************, and we have not entered into any agreements with them.
We suggest the complainant continue working with the vendor they purchased services from.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
**** M
Office of the CEO - GoDaddyInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy continues to bill my credit card for an account I requested to cancel over 2 years ago. Customer support emailed a link to access my account on the ******************** website for cancellation. The Godaddy website requested an uploaded copy of my driver's license to confirm identification, the name of the business, and a *** statement after providing the requested information I was still denied access to my account and could not cancel. **************** teams are also blocked from accessing my account with my photo ID. Fraudulent charges continue to accrue and are billed to my credit card because because GoDaddy will not allow access to my account for cancellation. I would like a refund of the fraudulent charges and the account completely cancelled for ***************. With a written statement that this account is permanently closed.Business Response
Date: 05/19/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 19, 2021, our customer purchased a ********* ********** Email Plus plan and a domain name for a one-year term.
On April 19 and 20, 2025, per their account preferences, ********************** automatically renewed the service(s) in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On April 23, 2025, they contacted our Care Team for assistance with canceling their renewal. Our Staff correctly informed them of the process to update the phone number on file without access to the account, which can be found here: **********************************************************************************************************
On April 28, 2025, their financial institution initiated a chargeback against the service(s).
On May 16, 2025, they submitted the Account Recovery (AR) Request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Their AR was processed on May 19, 2025, and the phone number on file was updated.
We respectfully decline their request for an out-of-policy refund for the M365 plan per our Refund Policy: *****************************************************************
As their domain is still under the refund policy, we encourage them to contact our *********** for a refund.
Additionally, if they wish to close their account fully, they can review the steps in the following article: *******************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ********
Godaddy hs reified my complaints and refunded me for the services I had to use too get my site running again. They also took additional steps to clear up some of my proiudctus and gave me credit for the inability for the backup to work. I am very satisfied with the results, I just regret them time it took to resolve.
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Economy Web Hosting as the hosting for their website.
On May 15, 2025, our customer activated a free trial of our Websites + Marketing product in their account. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. This activation made changes to our customers domain names DNS, redirecting the domain from their Economy Web Hosting to Websites + Marketing, bringing their main website offline
Our customer contacted our *********** to address concern that the site had been taken offline. During this interaction, our staff assisted our customer with the purchase of *********************** WordPress Premium Support (WPPS), to enlist the help of a WordPress developer to assist with reactivating their hosting account. We apologize for any confusion our customer experienced.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to discuss their concerns. Their website is live and the purchase of WPPS has been refunded to an In Store Credit to use towards future new purchases or renewals.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
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