Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 459 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has made charges to my account for amounts thats is not what is agreed upon. My monthly charge should be on $47.69 month for services which was charged on May 5, 2025. Then on May 5, 2025 GoDaddy charge ***** for the same month created an imbalance on my bank account. I will disconnect my auto payment due to this continuous abuse by GoDaddy. I will request a refund of $ ***** which was a unauthorized payment.
Business Response
Date: 05/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 4, 2020, our customer registered a domain name with Full Domain Privacy and Protection (****) for a one-year term. This transaction included our Websites + Marketing Commerce (W+M) for a one-year term. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
On May 4 and May 5, 2025, per their account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that the products in question would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On May 6, 2025, our customer contacted our *********** to discuss the transactions. Our staff verified what each transaction was for and advised where to review this information within their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are happy to offer a refund in accordance with our refund policy; however, before we can do so, our customer will need to downgrade the **** and cancel their domain and W+M via the steps provided. They may email us at ********************************************************************* once the domain and W+M have been canceled to request their refund by June 19, 2025.
Downgrade my Domain Protection plan: *************************************************************************************;
Delete products in my GoDaddy account: ***********************************************************************************************
GoDaddy's Refund Policy: *******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ********
never did go back to his recommendation that I proceed with the (new) ai. extension. I assumed that we had gone past the ai. domain after finding my old .com domain could be used.Sometime later I found the $218.96 for the new ai. domain had been charged to my credit card.After starting the lengthy process to reinstate the old name, I breathed a sigh of relief realizing that the .ai extension was an EXTREMELY bad recommendation for a travel agency since it implies that my new website would have been manned by artificial intelligence.I feel that the representative's recommendation was negligent considering the nature of my business and should never have been suggested. I did not realize that the charge had been actually processed until I found it on my credit card statement.GoDaddy can have my .ai name (********************************) back for resale. My request to GoDaddy to understand the circumstances have been denied as of today, May 5, 2025.Business Response
Date: 05/10/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 3, 2025, our customer contacted our Care team seeking assistance with their email account. During the interaction, our Care Guide noticed a possible typo in their .com domain, and after determining that the correctly spelled .com was already registered, offered the .ai alternative which our customer accepted. After the .ai was registered, the conversation turned to the correctly spelled .com, which was determined to be registered to our customers husband.
On April 16, 2025, our customers account was merged with their husbands account, giving them control over the correctly spelled .com domain. The same day, our customer asked for a refund of the .ai, and was correctly advised that .ai domains are non-refundable per our Refund Policy.
Our customers correctly spelled .com domain is due to expire on May 11, 2025, and is not set to automatically renew. If our customer wishes to retain the domain, they will need to take action to renew it before it expires.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 10, 2025, our office attempted to connect with our customer via phone to discuss their concerns, however we were unable to reach them. We will remain available to assist them and can be reached via email at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was put on a Managed 10 Hosting plan because a GoDaddy *** told me that was the right option. Now they say its wrong. Same thing with my Premium Security plan, which they also told me to buy. Now theyre claiming thats incorrect too. Every time they get caught giving false info, they either hang up or refuse to connect me with a supervisor. Total runaround, zero accountability. I was given the advice on what to purchase and changed from a program based on your recommendation if it is wrong you should fix it for free.Business Response
Date: 05/11/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 2, 2024, our customer purchased an Ultimate Managed WordPress (MWP) plan for a one-month term via an online transaction. This plan has been consistently renewed in monthly increments, most recently on May 2, 2025.
On June 21, 2024, our customer accessed their account and upgraded the hosting plan to a MWP Pro10 plan via an online transaction.
On July 18, 2024, our customer purchased a Website Security Premium plan for a one-year term via an online transaction.
On March 10, 2025, they contacted our *********** regarding issues they were experiencing with their website. During this interaction, our Care staff asked our customer if they planned on hosting more than one website. When our customer indicated they were not, our Care staff recommended downgrading to a hosting plan that was more appropriate for their single website. However, when attempting to process the migration, an error was encountered that prevented the website from migrating. The new MWP plan was then canceled, and our customer was refunded for their purchase.
On May 5, 2025, they contacted our *********** again regarding issues they were experiencing with their website. During this interaction, our customer noted the features of their Website Security Plan did not appear to be properly configured. A ticket was created to assist them with properly configuring their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since connected with our customer and will continue working with them to resolve their outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This Godaddy orders automatically renewed and they were extremely hard to appeal and get refunded for. I purchased them two years ago through my legalzoom account for my business so after calling them they told me to call godaddy directly. I did but they made it so hard for me to get a refund. They had to email me a link to appeal and I had to log into my account, but I never logged in it before so it wouldn't let me in and I had to jump through all these crazy processes to even see where my payment history was. I have never seen this before and it was extremely frustrating, especially since I work two jobs and I have two small children to take care of while trying to do all of this. they told me I only had one week to get the refund, which is also insane. This is something I have also never seen and my account was not used in two years. I wanted last years order refunded as well because it was so hard to navigate. I tried two years ago to do all of this and it was a nightmare. I understand I might not be able to get refunded last years order as well, but this order should have been refunded. It look me a while to call and do all of this refund process and then it was weeks before they sent me that short little paragraph below that they were not able to issue me refund. I tried to log back into that reply today for this complaint and the link was deactivated. I couldn't see the email I sent at all. Please help and I would really love a refund and I do not see how this can be legal.Business Response
Date: 05/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On January 29, 2023, our customer purchased a domain name with/Full Protection for a two-year term and an Email Plus for a one-year term during an online transaction.
Their email plans were renewed on January 28, 2024, and 2025, per their account preferences. Before and after each renewal, email notifications were sent.
On January 29, 2025, their domain name was renewed for an additional two years, per their account settings. Email notifications were sent before and after the renewal.
On February 27, 2025, they contacted our Care team and requested a refund for their most recent renewals. They were informed correctly the services were beyond refund eligibility, per GoDaddy's Refund Policy; which can be found at ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customers in good faith and honored its terms of service.
We stand by our previous response and must respectfully decline our customer's request for out-of-policy refunds. If they wish to disable the automatic renewal or cancel their service to avoid future renewals, instructions are provided in the Help article found at this link: ****************************************************************************;
We also appreciate their feedback regarding our levels of service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** M
Office of the CEO GoDaddyInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hired GoDaddy to build a website, spending several thousand dollars for design, and have consistently paid their semi-annual hosting fees. Recently, I was notified that my online store was removed. When I checked, I discovered my entire website had been taken down without prior notice, warning, or explanation. I received no emails or alerts beforehand, despite being in good standing with my payments. After contacting customer service, I was refused escalation to a manager and was told I would have to pay a $150 fee to recover my own website and only then would they walk me through a backup process. This is unacceptable. The website design process itself was extremely stressful. I had to direct GoDaddys team through basic tasks I expected professionals to handle. I essentially ended up doing more work than if I had hired a private designer. This was a failure in both service and communication. If my website cannot be restored without additional charges, I want a full refund of the money I paid for the design and hosting. I expect this to be escalated and resolved without further cost to me.Business Response
Date: 05/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 12, 2022, our customer purchased *********************** ******************************* (WDS) for a 1-year term. This service enlists GoDaddys WDS team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
Our customer renewed their hosting services on three separate occasions for different terms, beginning on July 12, 2023, for a one-year term, July 22, 2024, for a three-month term, and on October 22, 2024, for a six-month term.
In accordance with our customer's account preferences, ********************** did not renew the ******************* in our customer's account in a good faith effort to honor agreements them. However, GoDaddy did send renewal notices to our customer prior to and after the service expiration date. These notices were sent on March 20, April 17, April 22 and May 1, 2025, informing our customer their service was at risk of being canceled unless additional action was taken. As no action was taken to renew the service, it was canceled from their account on May 2, 2025, due to non-payment. Account management and data backup is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed of GoDaddys restore procedures and pricing. We encourage our customer to work with our *********************** Team should they wish to restore the content in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyBusiness Response
Date: 05/13/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
GoDaddy sent renewal notices to our customer prior to and after the service expiration date informing them the product would be cancelled unless additional action was taken. These notices were sent to the email address on file. GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.
We respectfully decline our customers request for a refund. Our *********************** Team maintains a recovery backup for 30 days following the deletion of a website. We encourage our customer to connect with our *********************** Team no later than June 2, 2025, to avoid permanant deletion.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/28/2025 I placed an order for domain transfers. Included was the domain name **************. On 4/28/2025 I received an email saying the product had been deleted. When I contacted Customer support and was told I had to repurchase it. I was told because it was been over thirty days, I could not get a refund and would need to purchase it for a much higher cost. Since GoDaddy deleted the transfer before it was completed, I would like a refund of ***** which was the cost of the domain transfer that wasn't completed.Business Response
Date: 05/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On March 28, 2025, our customer purchased multiple domain name transfers via an online transaction. One of the domain name transfers included the domain name in question.
Between March 28 and April 28, 2025, multiple attempts were made to complete the domain name transfer. However, due to a recent contact update, the domain name was subjected to a 60-day transfer lock, and the attempts to transfer failed.
The transfer was automatically canceled on April 28, 2025, as it was not completed within 30 days.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 2, 2025, our customer contacted our *********** and was provided a refund for the canceled domain transfer. The refund was processed to In-Store-Credit, which can be used for future purchases. If our customer would like the funds returned to their financial institution, they may contact our 24/7 ************* Team and request that the store credit funds be cashed out.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I had already shared this via email, but I wasnt aware I could post it here as well. Id like to leave it on record and thank the BBB directly.
I would like to express my sincere appreciation for your swift and professional support regarding my complaint #******** concerning GoDaddy.
The case has now been resolved and the full refund was issued. However, I want to share a brief reflection:
As a GoDaddy customer of over 20 years, I was disappointed that it took formal escalation and multiple legal complaints before the situation was properly reviewed. The misunderstanding involved a minor and a misleading display of pricing. The stress and effort to resolve it including documentation across international agencies was extremely demanding.
Your intervention made a critical difference, and Im very grateful. Ive also written to GoDaddys CEO office to share my feedback and request a small token of goodwill, such as a service credit, in recognition of the hardship and loyalty involved.Thank you again for helping bring this to a fair resolution.
Warm regards,
Chanida Chueratanakorn
******************************
***************
******, ********
(Case No. 01418473)ECC ******* (Ref. ECCDE-88473)GoDaddy has not refunded the amount nor confirmed cancellation. The transaction was not confirmed in writing nor stated in words (which is common and often required for high-value agreements), and no documentation was signed.I am requesting:Immediate cancellation and reversal of this transaction Confirmation that the domain transfer will not be executed Refund of the full amount (which was not yet withdrawn at the time of writing)Business Response
Date: 05/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
The transaction in question has been cancelled and fully refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer should allow two to three business days for the funds to fully post back to their original payment method.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyInitial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This month I ordered email to be added to one of my accounts. I tried to follow the links they sent me but they didn't work. I tried other searched on the web but couldn't find the answer. When I called customer service I got someone with a very thick accent that I had a hard time understanding. He immediatley tried to upsell me and I told him repeatedly I just wanted help with the email and to please stop with the sales tactics. He stopped maybe after the 5th time I told him this. First he had trouble instructing me on how to set a password for the email. Then I firgued out what he was doing wrong and fixed it myself but he took credit for it. Then he gave me falty instructions on how to add the additional account to outlook. He kept on repeating himself even when I told him that the button he wanted me to click wasn't there. He then insisted that we switch to trying to set up the additional email on my iphone. The initial instructions for that were wrong too. However, he corrected himself and we were able to add the account. When we went back to trying to add it to outlook he repeated the same instructions over and I told him over and over the button he wanted me to click wasn't there and as a result he had to be missing a step so I asked him to go step by step and he refused demanding I click a button that was not there. I had to demand a supervisor and he initially refused. I was on hold for a long time so I typed into the help bar "Need Supervisor" that is when I finally got a person that knew what they were doing and it only took 2 minutes to set up because he gave me the right instructions. I think I deserve some sort of creit for the problem and loss of time,Business Response
Date: 05/02/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 22, 2025, our customer purchased a **************** 365 Business Professional email plan for a one-year term during a phone call with a GoDaddy representative.
Subsequently, on May 1, 2025, they contacted our Care Team for assistance with troubleshooting their email. Our team provided support to the best of their ability at that time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We value our customer's honest feedback regarding their experience and have forwarded their concerns to our ************************ team for thorough review and consideration for service improvement.
If further assistance is needed, our 24/7 ************* team is available at **************. We respectfully decline their request for compensation.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company is incorrect over the fact that I did not contact them within the thirty days for additional help and to resolve the issues I was having with the site. There are phone records showing multiple calls to Go Daddy. Their answer is based on simply the virtual conversations. claim to customer service 24/7 is a hoax and I demand my payment back from the abusive treatment, keeping a customer on the line for over two hours with no intention of helping is unethical. I asked to cancel before the 30 days and they ensured me help to keep me.Business Response
Date: 05/05/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On March 6, 2025, our customer purchased a domain name for a three-year term and a Premium Websites + Marketing (W+M) service for a one-year term via separate online transactions.
On April 13, 2025, our customer contacted our *********** seeking a refund for the services. Our customer was correctly informed that the services were no longer refund eligible; however, as a courtesy, a ticket was created for our Refund Team to review our customers refund request as a possible exception.
On April 30, 2025, our customers refund request was reviewed, and they were informed via email that their request for an out-of-policy refund was declined.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Contrary to our customers statement, we have no record of them contacting our Customer *********** regarding their recent purchase or issues they may have been experiencing with their purchased services before April 13, 2025. However, we show repeated contact with our *********** following their request for an out-of-policy refund to receive a status update.
As our customer has already been correctly informed, the services are no longer refund eligible in accordance with our Refund Policy. As such, we respectfully decline their request for a refund for the services in question. We have provided a link to our Refund Policy below for their convenience:
***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyBusiness Response
Date: 05/12/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. We have reviewed all recorded calls and our customer's account access logs. We do not show evidence of our customer reporting any issues with the W+M plan before their interaction with our Care Staff on April 13, 2025.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
Date:05/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March of this year I purchased GoDaddy design services for a website hosted by them. Since then I have spent multiple hours on hold with the overseas call centers as well as spoken with design team members based in the **. Two weeks ago I after requesting a transfer from the Philippine call center I spoke to a US based GoDaddy *** and we discussed, in detail, the changes I would like to see on the website ***************. As of today those changes have not been made and I spent 30 another minutes on hold with the Philippine call center waiting to speak with a manager..any manager. It was clear that was not going to happen so I hung up and I called back and this time managed to speak to a US based *** who transfered me again right back to the Philippine call center. This person in the Philippine call center stated that there were no notes for him to see regarding the detailed conversation I had with a *** two weeks ago, I cannot get them to make the changes I have requested. When purchasing GoDaddy products their US based sales team is slick & quick to take my credit card information over the phone. After that, getting through to a design team member where language is not a barrier to the creative process is nearly impossible. Can you please help me?Thank you, ******Business Response
Date: 05/06/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 5, 2025, our customer purchased ************ for a six-month term. ************ is a service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
On April 16, 2025, they contacted our *********************** (***) Team to request changes to their website. Unfortunately, at this time, the portal to submit changes was malfunctioning. As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them to minimize any impact on our customers.
On May 1, 2025, they contacted our *** Team to advise that the requested changes were not completed.
On May 2, 2025, our WDS Escalations Team submitted the requested changes and ensured they were completed the same day.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On May 2 and May 5, 2025, a member of our WDS Escalations Team attempted to contact our customer to discuss their concerns. They will continue working with them to reach an acceptable solution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddy
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