Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 461 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has already (finally) performed this action and consider this complaint resolved. This does leave open the long term issue of their consistenly slow and ****** convoluted process, the lack of available escalation across teams and long response time. I work in the high-tech area.. (at ****** where this lack of crispness would never be tolerated.
Regards,
***********************
r a few minutes to someone in Account recovery and then promised recovery in 5 hours. I Received an email at 12:43 PM, asking for a selfie pic with my holding the drivers license. I Replied with that picture at 1:10 PM ( emails received & Sent to [email protected])The next day, on Oct 6 10:42 AM I sent an email to [email protected] asking for when they expected resolution. There was no response, no account recovery. I called again on Oct 7 1:25 PM (38 minutes) Promised 2-3 days. Also, at 1:53, I sent a copy of email sent on Oct 5 to account recovery with picture, to [email protected] per his request during our conversation and he acknowledged that he got it. It is now Oct 11 and again they have not responded or restored access to my account.
Business Response
Date: 10/12/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 16, 2021, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their normal verification information to access the account.
From September 1 to October 5, 2022, our customer submitted multiple requests to our Account Recovery Team (AR) to remove 2FA from the account in question. During this time, our customer contacted our ************* Team for assistance and was correctly informed of the process to remove 2FA, which can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628. Our staff properly advised them to continue working with our AR Team by responding with the requested documentation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to aid in removing 2FA. In addition, GoDaddy takes account security very seriously, and our AR Team actively responded to our customer with requests for additional documentation.
On October 12, 2022, our AR Team disabled the 2FA from our customer's account.
At this time, we recommend they set up 2FA and add a backup 2FA method like an authenticator app or a second phone number. They can find instructions at this link: https://www.godaddy.com/help/enable-2-step-verification-7502.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Business Response
Date: 10/18/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 6, 2014, our customer purchased the domain name in question for a one-year term via online transaction.
On August 4, 2015, our customer added Private Registration to the domain and renewed it in consolidation with other domain names. This domain has since been renewed annually, most recently on September 2, 2022.
As consumer needs have changed, GoDaddy has shifted its domain offerings. GoDaddy now provides all eligible domains with basic privacy, redacting contact information on the ***** Database. GoDaddy offers additional add-on privacy options, such as Full Domain ******* and Protection, which further redacts information on the *****. This add-on service also protects domains from expiration or unwanted transfer. Customers who purchased Private Registration prior to ****************************************************************************************** to opt-out and be provided with basic *************** and a pro-rated refund. As our customer did not opt-out, their eligible ***************s were upgraded at no cost.
On October 4, 2022, our customer contacted our **** center inquiring about removing Full ******* and Protection from their domain. More information on this process can be found here: https://www.godaddy.com/help/downgrade-my-domain-protection-1292
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has been successful in connecting with our customer and assisted them in resolving their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**************
Office of the ***** GoDaddyInitial Complaint
Date:10/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
l my subscription. I could not cancel my subscription on the spot as I first needed to find a replacement service. I started working on the migration process right away. There were a few hurdles in the way, but on 10/9, I had everything migrated to a new provider.On 10/9, I contacted GD by chat to cancel my subscription. I was told repeatedly that I was not eligible for any refund as my request was outside the 30-day window after the renewal on 8/21. I explained that I was locked out of my account until 9/13, so it had been less than 30 days since the time I could actually do anything about the situation by talking to billing to try to find a solution, and since no solution was offered, to then migrate to a different provider.I was only given the same answer again and again: no refund because I was outside the 30-day window They offered some store credits (no amount was mentioned), but since I migrated all of my products away from GD, this was of no use to me.Business Response
Date: 10/12/2022
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 21, 2020, our customer purchased an email migration to ********* 365 (M365) for a two-year term via telephone transaction with our ************* Staff.
On August 21, 2022, per our customers account preferences,GoDaddy automatically renewed the email services in question in good faith to honor agreements with them. Our customer contacted our *********** to discuss a price increase in their renewal; however, they were unable to provide their Two-Factor Authentication code to access the account. Our Staff requested they submit an account recovery request, which was received the same day and completed on September 13, 2022.
September 19, 2022, our customer connected with our *********** to discuss the price increase. Our Staff informed them that GoDaddy typically offers a discounted rate for an initial term of purchase on new products or services. Those products will renew for their regular pricing at the end of the initial term. Our customer expressed that they would need some time to determine if they would continue using their email services or seek an alternative provider.
On October 10, 2022, our customer connected with our *********** again to request a refund and were informed their purchase was outside of GoDaddys refund policy, which can be viewed here: https://www.godaddy.com/legal/agreements/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. As a gesture of goodwill, we have issued a full refund for the renewal of their email services. Our customer expressed their satisfaction with this outcome.
Thank you again for the opportunity to address these concerns.
Kindest regards,
******************
Office of the *** GoDaddyInitial Complaint
Date:10/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Business Response
Date: 10/06/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 3, 2021, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On September 16, 2022, our customer connected with our ************* Team for assistance accessing their account. Our Staff properly informed them of the process to remove 2FA, which can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628.
Between September 16 and 18, 2022, our customer submitted multiple requests to our Account Recovery Team (AR) in an effort to remove 2FA from the account in question. As a courtesy, our AR Team renewed three of our customers' domains at no cost to prevent them from canceling during the account recovery process.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to aid in removing 2FA. In addition, GoDaddy takes account security very seriously, and our AR Team actively responded to our customer with requests for legible documentation.
On October 6, 2022, our AR Team disabled the 2FA from our customer's account. We recommend they set up 2FA again and add a backup 2FA method like an authenticator app or a second phone number. They can find instructions at this link: https://www.godaddy.com/help/enable-2-step-verification-7502.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:10/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For many years I have paid for a server at Godaddy.com. Payment is usually done automatically each month. In June 2022, I was double billed for this server. When I asked for a refund I was refused because Godaddy said I waited too long. It was over a month before I discovered the problem and asked for a refund.Details below:1. June 27, 2022. **********. Paid $29.99 for Gen4VPS Linux2. (bill totaled $65.99 but included other items)2. June 28, 2022. ********** Paid $48.98 for 2GBGen3VPS.2GBGen3VPS is my normal server. I was billed for Gen4VPS Linux2 which I never requested and never used. Therefore I am requesting a refund of $29.99.Business Response
Date: 10/07/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On June 27, 2022, our customer purchased a Gen4 Virtual Private Server (***) for a one-month term via an online transaction.
On July 19, 2022, our customer contacted **********************'s ************* Team to cancel the *** they purchased on June 27, 2022.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to GoDaddy's Refund Policy, we have refunded the cost of the *** our customer purchased on June 27, 2022. All future refunds will be processed per our Refund Policy, which they can find at this link: https://www.godaddy.com/legal/agreements/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Business Response
Date: 10/06/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On October 3, 2022, our customer purchased a domain name for a two-year term via online transaction. Following the domains registration,they contacted our *********** via online chat to request a refund for their purchase. During this interaction, our staff properly informed our customer the domain would need to be deleted before a refund could be processed. Our customer agreed, and the domain was deleted; however, the conversation went idle before a refund could be issued.
Our customer connected with our online chat support later the same day to request a refund, which was submitted on behalf of our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our records indicate that the refund has been processed. We ask that they allow 5-7 days for their financial institution to return the funds to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business states clearly that they are selling domains for $2.99 per year. Then upon checkout they bait/switch and charge $11.99. False and misleading advertisting. Unethical.Business Response
Date: 10/05/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
GoDaddy provides promotional offers for new product purchases. These offers have an expiration date or other limitations. If a valid promotion is applied, our cart adjusts the price accordingly.
On October 3, 2022, our customer contacted our Care support team as they had not been successful in utilizing $2.99 promotional pricing to reduce the price of a new domain registration. Our Care representative worked to the best of their ability to determine why the promotional pricing was not being applied. However, our customer needed to end the call, and advised our guide they would try again later.
In this case the promotion was limited to one use per customer. Because the promotion was previously utilized by our customer, they were not eligible to take part in the same promotion again.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback. Should our customer wish to discuss their concerns further, we would be happy to assist and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was highly disappointed with the professionalism of your business you had to have someone try to call me during my work hours not to mention that they claim they were from the office of the *** it seems like the most unacceptable name of where they were actually from I mean yes you can actually say my name is **************** work in the same office as a *** Im actually my title but instead you sent me multiple harassing messages to me while I was working I found this so unprofessional explains so much about your businessBusiness Response
Date: 10/07/2022
Thank you for the opportunity to address our complainants concerns.
The complainant is attempting to gain access to a ******************** account. This office has made multiple attempts to connect with the complainant to offer what limited assistance we can. If the complainant wishes to work with us, we can be reached at *************************************.
Thank you again for the opportunity to address the concerns presented by our complainant.
Kindest regards,
*****************************
Office of the ***** GoDaddyBusiness Response
Date: 10/10/2022
Thank you for the opportunity to address the complainants additional concerns.
We stand by our initial response. We have made multiple attempts to connect with the complainant and remain available to connect with them to discuss the limited assistance we can provide to a non-account holder.They can reach our office by email at ***************************************
Thank you again for the opportunity to address these additional concerns.
Kindest regards,
*****************************
Office of the *** GoDaddyInitial Complaint
Date:10/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date 03/15/2022.The amount I've paid unsure at this point. Go Daddy has not resolved the issue at hand. I've tired many times to current this problem. My Dispute is not being able to access my account, related to this email. ******************** )I can only open a new account. I have a website with this account. Rehabflippersniche.com which I'm not able to renew with out access to account. Plus other ***** names with websites. This has caused business lose.Business Response
Date: 10/05/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements
On October 1, 2022, our customer contacted our Care support team asking for assistance with updating the contact information on their account as they no longer had access to the existing contact email address and phone number. Our customer was correctly advised that without proper account verification through the existing contacts we would not be able to assist with updates to the account.
GoDaddy has established processes to help customers regain access to accounts if they have lost access to the contact email addresses or phone numbers associated to those accounts. More information can be found here: https://changeupdate.com/
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer by phone to address their concerns. Unfortunately, we were only able to leave a voice message. If they wish to contact our office for further clarification, they can reach our team at [email protected].
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddy
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