Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,409 total complaints in the last 3 years.
- 461 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you to Go Daddy for all of their help.
Regards,
*******************
Business Response
Date: 10/04/2022
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer. We have not entered into any agreements with them.
GoDaddy Payments is a merchant service we offer to our customers. It enables everyday entrepreneurs to accept payments via online transaction or in person using a Poynt Smart Terminal, Poynt Card Reader, or a virtual terminal. The transaction in question, was processed by a merchant that utilizes GoDaddy *************************** has successfully connected with the complainant and we have resolved their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns of the complainant.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:09/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My domain was held at GoDaddy. The company was billing the incorrect credit card on file (a previously lost and replaced card) and therefore the renewal of my domain didnt process. GoDaddy did not attempt to charge the working card I had on file and the billing department didn't call me. Today I noticed my work email stopped and my website was down so I contacted customer service. Turns out ********************** had just sold my domain at auction and it was purchased by someone else. Its an established domain I have used for over 10 years. Godaddy is saying there is nothing they can do. They said I didnt have protection on my domain and its not their fault the incorrect card was listed on that specific domain (although they successfully billed the card of many of the other products I have with them as recently as July of this year). I even have an active email account with Godaddy for this same domain that was sold at auction. And now I dont have access to my work email or website. I keep being told I will have to use a broker service to try to get my domain back. My domain is effectively now being held for potential ****** just because GoDaddy was billing the incorrect card on file.Business Response
Date: 10/04/2022
Thank you for the opportunity to address the complainants concerns.
We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.
Our office has attempted to connect with the complainant to address their concerns; however, our attempts have been unsuccessful thus far. Should the complainant wish to discuss their concerns further, or if they are able to provide us with account-specific details, we will gladly investigate their concerns further and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My business switched domain hosts on 9/12. We did not anticipate our email access would be affected and did not change a setting in our email accounts prior to the switch - an oversight on our part. I submitted the required form to Go Daddy on 9/12. The automatic response on the form said I would hear something within 3 days. I never heard within that timeframe so I used their text/chat feature to get an update. I was then told ***** hours. That time passed and was promised in another 24 hours. I still received no response. I contacted Go Daddy again and was then told 8 additional days because their queue was so long and they were backed up. That was the excuse each and every time I checked in for an update on my issue. I contacted them again today, 9/27, (I have spent hours on resolving this issue) and was told I need to wait, there is a long queue, they are working on it...same excuses as before but this time with no update as to how much longer I need to wait.Essentially my business is suffering due to their lack of response as I have no access to my email account and have not had any access for over 15 days now. This is the worst experience I have every had within my business with customer service. I believe they are holding my email account hostage because we are closing our account with them.Business Response
Date: 10/01/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
We appreciate our customers candid feedback regarding our service levels, and empathize with their situation.
On September 30, 2022, our Account Recovery Team notified our customer that their request has been completed and they should have full access to their account at this time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer to discuss their concerns and ensure they are able to access their account. These efforts have not been successful to date, but we remain available to speak with them at their convenience and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:09/27/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:I was unable to close complaint manually. As it turned out this issue was caused entirely by misinformation from PayPal; they had told me I failed to cancel when in fact there was more than one account associated with the same email that I was unaware of and was unable yo login to without being reset. **************** resolved this.
Regards,
*****************************
Business Response
Date: 10/04/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 22, 2021, our customer registered a domain name for a one-year term in an online transaction.
On September 24, 2022, per our customers account preferences, GoDaddy automatically renewed the domain in question in good faith to honor agreements with our customer. ********************** sent notifications to our customer on August 23, and again on September 17, 2022, informing them the expiring item would renew in accordance with account settings unless additional action was taken.
GoDaddy provides its customers with full control over billing and renewal preferences. ****************** is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On September 29, 2022, our customer contacted our Care support team who were able to assist with cancelling the domain name in question and issuing a full refund associated to the recent renewal.
If our customer wished to close their account, information on the steps to complete this action can be found here https://www.godaddy.com/help/close-my-account-27894
We empathize with our customer and have attempted to reach them by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message. If our customer wishes they can reach our team at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 2020 I signed up for a free trial of the product Over, madewithover.com which was owned by GoDaddy. They have since rebranded it and it is called Studio by GoDaddy. I was able to make and edit graphic content on my computer or phone. I have invoice receipts for the trial period, the first purchase of year membership of $69.99 in August 2020, the renewal in August 2021 in the amount of $69.99, and again $69.99 in August 2022. However, I received an email on August 21, 2022 that this would auto-renew soon and so logged into my account on my desktop and cancelled the auto-renewal on August 21, 2022. On August 31, 2022, I received an email thanking me for my purchase with an invoice receipt attached that they had charged me $69.99. I looked at my bank statement and it was pending. I called into GoDaddy **************** and made them aware of this issue. They concluded that they would need to follow up because the charge was still pending and not showing up on their end. The representative had me also forward my GoDaddy invoice emails to them. I received an confirmation email on August 31, 2022 with an incident No. ********. On September 7, 2022, I received an email "Here's our response to your request. Support Staff Response. Thank you for your inquiry. For assistance with your concern please visit the following URL: https://support.godaddy.com./"I have since heard nothing and followed back up today. I spoke with ********. She said they do not see any charges on my account on their end. She asked me if I purchased the program through apple or ******* I do not use or own apple products. I checked my ****** subscriptions and I don't have it in there, not even in my inactive list. Again, I forwarded all emails to them. They confirmed the emails are coming from their company. But yet, they cannot refund me the money. I cancelled the auto-renewal. Their system obviously has an error. My bank statement proves that they charged me. Help me.Business Response
Date: 09/26/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 21, 2020, our customer created a ********************** Over account, followed on August 24, 2020, with signing up for a GoDaddy Over Pro subscription. GoDaddy has renewed this subscription annually, per their account preferences. We also sent email receipts after each renewal. Furthermore, we give customers complete control over their renewal preferences, allowing them to log into their account and modify them whenever, as account management is their responsibility.
On July 18, 2021, GoDaddy Over was rebranded as GoDaddy Studio. These services help create professional-looking designs for social media, websites, or printed materials such as adverts.
In November 2021, GoDaddy Studio email support ended; however, incoming emails would have received an auto-reply containing details for reaching our ******************** via call or chat.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has provided our customer with a full refund of the most recent renewal transaction. They can expect the funds to be posted to their financial institution within five to seven business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:09/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is NOT acceptable!!Business Response
Date: 10/01/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On July 28, 2022, our customer contacted our *********** regarding their website. They were informed at the time their website appeared to be infected with malware, and it was suggested they purchase GoDaddys Website Security to assist them in the cleanup. Our customer declined to purchase the suggested service.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since been in contact with them to further clarify their concerns and will continue working with them toward a resolution..
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**************
Office of the ***** GoDaddyBusiness Response
Date: 10/05/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. This office has communicated to our customer the security features they have available to them in their web hosting plan, as well as the services GoDaddy offers to aid them in the removal of malware from their website.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
**************
Office of the *** GoDaddyCustomer Answer
Date: 10/08/2022
We don't feel that for the lack of security on their servers we should have to pay for a site that was hacked because they were hacked. We would not have been hacked if they were not hacked. Why should we have to pay for removal of malware in a case where godaddy the corporation was hacked. It was not only us it was their servers that were hit. It was well known that because of their lack of security on their servers they had been hacked. Their solution to all their loyal customers is to pay more to them. That is not acceptable!!
We are requesting the money back for restitution of business lost and then we will be cancelling our plan and never as a computer company recommend them. We have been recommending you for over 15 years.
We also were talking with one of your experts about building a website for our optical business, ************************* That was a minimum of $3500.00 as per your expert. We will be looking elsewhere because with you it used to be all about the customer now it is about greed and a lack of security.
Initial Complaint
Date:09/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
ir end. In fact they want to charge me even more to pay for web security and ********* products. This is disgusting business practice. I could have saved the $575 with the programming company that wasn't even needed because GoDaddy fixed it in the long run free of charge. I missed several orders being placed on my business website because the email accounts were deleted. Go Daddy still displays an error in my control panel stating that there's an issue with the email and it's yet to be repaired. It's been several weeks. I am paying for a service I'm not getting and I'm paying for website repairs that could have easily been fixed by GoDaddy had they even looked into it the first time without instructing me to hire an outside company. Absolutely horrible customer service via chat and horrible customer service over the phone I was a yessed to death for 90 minutes today. I've been a customer for 20 years and I'm disgusted.Business Response
Date: 09/27/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 6, 2022, Our customer contacted our *********** to address concerns with errors displayed on their website. During this interaction, our staff properly informed our customer that their websites core files were infected with malware. Our Staff consulted with our customer to purchase our Website Security (WSS) and WordPress Premium Support to resolve these errors. Our customer declined and opted to enlist their web developer.
September 10, 2022, our customers web developer contacted our Hosting Tech Leads to resolve malicious scripts within their files. A ticket was created and GoDaddy disabled their existing .htaccess file and replaced it with a default file compatible with WordPress. While this action had fixed the display of the website, it does not address concerns of security vulnerabilities to the files themselves.
Following the completion of this ticket, our customer contacted our *********** again on September 22, 2022, to discuss their concerns that their email had been deleted from their hosting account as well as a security alert regarding an integrated mail application within cPanel.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. As a gesture of goodwill, we have renewed their existing hosting account at no cost to them and we have provided them with our Website Security product to protect the website from malicious attacks. Our customer has expressed their satisfaction with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:09/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Business Response
Date: 09/24/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our office has been in communication with our customer and has worked to resolve their concerns to their satisfaction.
Our customer ultimately decided to accept the full refund of their Reseller plan. Unfortunately, our system would not allow us to refund back to the original payment method. On September 13, 2022, they were informed that our other option for refund would be to process and deliver a check to them. At that time our customer confirmed their payee information and physical address to send the check to.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
A check request for the Reseller plan has been processed for distribution to our customer. We appreciate our customers patience and understanding as we work to expedite a full refund of their Reseller plan to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddy
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.