Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 457 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy customer# ******** charge issued on 11/6 for $121 that was unauthorized charge that godaddy claims was an auto-renew which I have never used. I requested a refund the day of the charge and per godaddy refund policy posted on it's web site (https://www.godaddy.com/legal/agreements/refund-policy) I was with in my right but the customer service chat took several hours to try to get refunded even after connecting to agents so I choose to request a charge back from my credit card company. Godaddy now tried to fight the chrge back even after removing the unwanted products from my account and now has money for unauthorized products that I dont even have. This company requires a credit card to be on kept in file but why would this be "required if the consumer is given a choice to renew or not. The company uses this as a way to charge customers without them noticing. There is no reason for them to have my credit card on file if they allow the customer to choose what the want to purchase. This is a shady business practice and I want nothing else to do with this company and other consumers should be protected.
Business Response
Date: 11/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 4, 2020, our customer registered several domain names for a one-year term via an online transaction. In accordance with our customer's account preferences, the domains have continued to auto-renew for one-year terms within the account, most recently on November 6, 2022. GoDaddy sent renewal notices before expiration, informing them the expiring items would renew according to account settings unless additional action was taken. Account management is a customer responsibility.
On November 6, 2022, our customer contacted our ******************** via online chat. They were adequately advised to receive a refund; they would need to cancel the domains in question.
A chargeback was initiated on the domains in question on November 9, 2022. This chargeback withdrew payments made to GoDaddy, and the domains were suspended from the account. Chargeback disputes can take up to 95 days to resolve fully.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustration, ********************** is unable to provide a refund in a state of financial loss. If our customer did not initiate this chargeback, they should consult their financial institution for help.
If our customer reverses the chargeback with their financial institution, our customer may contact us at ********************@GoDaddy.com to reactivate their products or receive a refund once the products are canceled from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Jenn
Office of the ***** GoDaddyInitial Complaint
Date:11/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Business Response
Date: 11/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 17, 2022, our customer was notified via email that ********************** received their Digital Millennium Copyright Act (DMCA) complaint about content on one of our customers' websites.
The letter stated our Trademark and *************************** would follow up with our customer once the process was completed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's business. However, due to the nature of their claim, our customer will need to continue to work with our Trademark & *************************** to resolve their concerns.
Additional information related to GoDaddy's Trademark and Copyright Infringement Policy can be referenced here:
https://www.godaddy.com/legal/agreements/trademark-copyright-infringement
The Digital Millennium Copyright Act (DMCA) can be referenced here:
http://www.copyright.gov/legislation/dmca.pdf
We understand this isnt the outcome our customer was seeking, but we hope this helps to clarify our position.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an account with godaddy and some of my cards are connected to my godaddy account.GoDaddy keeps charging my another credit card for subscriptions that I never purchased.I contacted them and gave them my credit card number. They say they do not have this credit card on the file.I asked them how and what for you are charging my card then, they say they do not see any charges.My bank statement confirms it is from godaddy.I like to have my funds refunded and I request them stop charging my card that I never made any purchase from them with this card.Business Response
Date: 11/22/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 3, 2022, our customer contacted our *********** regarding a charge they did not recognize through their financial institution. Unfortunately, our Care Guides were not able to identify an account where the charge took place.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has since connected with our customer and was able to identify an account. We have confirmed their payment information is no longer linked to the account in question and are working with them to ensure they receive a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Johnee D
Office of the ***** GoDaddyInitial Complaint
Date:11/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The customer service ***** tremendously but mainly systematic errors causing me to prepare to file for litigation due to losses that this inconvenience has caused me Ive been hung on multiple times regarding the issues by over seas customer service representativesBusiness Response
Date: 11/18/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On July 7, 2022, our customer purchased a Business Professional email plan for a one-month term in an online transaction.
On August 7, 2022, the email plan in question failed billing. That same day our customer renewed their email plan for a one-month term in an online transaction.
On September 7, and again on September 17, 2022, the email plan failed ********.
On September 23, 2022, our customer renewed their email plan for a one-month term in an online transaction.
On October 7, and again on October 15, 2022, the email plan failed ********.
On October 18, 2022, our customer contacted our Care support team and was provided a one-month courtesy renewal of their email plan as a goodwill gesture.
On November 15th our customer contacted our Care support team with concerns about the billing date not showing as extended to the 18th of the month.
When a courtesy renewal is added to a product or service the original billing date does not change. The goodwill gesture extended to our customer on October 18, 2022, covered the month period between October 7, 2022, and November 6, 2022.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.
Our office has been successful in speaking with our customer to address their experience and resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,**********************;
Office of the *** GoDaddyInitial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My money is STILL being held up even after I filled out another verification application which was approved. *********** are disabled again. This is an ongoing issue and nobody can tell whats going on or fix it. Please give me a call ************ or ************. Thank you.aited on hold for over an hour each time. I have emailed Go Daddy, called Go Daddy over 10 times, emailed their partner *****, and still have yet to get an update regarding my money that is being held up! My event is for little girls to dress up like their favorite princess and meet them but now Im so nervous that I will have to disappoint so many because of Go Daddy and Poynt . Im hoping someone can help me resolve this so I can make these little girls dream come true.Business Response
Date: 11/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 9, 2022, our customer set up ********************** Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website.
Between November 10, and November 14, our Commerce Advanced Support (CAS) team assisted our customer to the best of their ability.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On November 14, 2022, our CAS team notified our customer that their concerns had been addressed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyBusiness Response
Date: 11/18/2022
Thank you for the opportunity to address our customers additional concerns.
Our understanding is that our CAS team connected with our customer via phone on November 18, 2022 and fully resolved their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:11/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The statement by the company fails to address my complaint and many other complaints prevalent on the internet about the poor quality of service being provided.
The long delays getting resolution of issues is ongoing and persistent l, and not due to unusual activity.
These long delays are recurring over the period months and ongoing. Texting is not an appropriate support method for complex support issues, and should not be the only option for timely support.
I will continue to collect evidence of this ongoing failure to meet public claims made on television to demonstrate that this company is not meeting is public contract with its paying customers.
I will add documents to confirm my statements.
Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 12, 2022, our customer called **********************'s Care Team. Unfortunately, they experienced a longer-than-expected hold time due to higher-than-average call volume.
Our customer has now expressed dissatisfaction with experiencing longer than anticipated hold times and issues with our automated phone system.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and the hold time they experienced. We will review these concerns to identify improvement opportunities. Additionally, we offer 24/7 Customer Support via chat to alleviate wait times. They can find instructions in this link: https://www.godaddy.com/help/contact-us.
Thank you again for the opportunity to address the concerns presented by our customer, as our goal is to assist each customer as quickly as possible and offer the best service levels in the industry.
Kindest regards,
****************
Office of the ***** GoDaddyBusiness Response
Date: 11/18/2022
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response and appreciate our customer's feedback about our service levels. In addition,we will ensure their concerns are reviewed to identify improvement opportunities, as GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
****************
Office of the *** GoDaddyInitial Complaint
Date:11/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get a situation settled for several weeks now, and I am hoping this will help me get to the bottom of it. I have a website; finallyafulmer.love I wanted it to be a basic website, but for some reason that was not allowed when I connected to the domain. ***** spoke to me back when this initially occurred and told me to wait out my one month, and then call and ask for the refund.It has been a month now, and the charge came through for $192.47. I contacted ***** again and he this time just dismissed me. I have tried calling a few times, but have been unable to get someone who I can understand their language dialect. Please help me. I'd like the website returned to a basic site rather than a premium site, and I would like the charge refunded. I have not touched any 'premium' services since this has occurred. Customer Number: *********Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 28, 2022, our customer initiated a ****** free trial of Websites + Marketing (W+M) Premium plan via an online transaction. W+M is a proprietary, do-it-yourself, template-based product to build a website. The same day, they contacted our *********** regarding downgrading the plan to a lesser one. They were advised to call back once the renewal happens to downgrade and receive a refund of the difference. Instructions can be found here: https://www.godaddy.com/help/downgrade-my-plan-24088.
On September 28, 2022, per their account preferences, GoDaddy automatically renewed the plan in question in good faith to honor agreements with them. We also sent renewal notices before expiration, informing them that the expiring items would renew per their account settings unless action was taken. Account management is a customer responsibility.
Our customer has yet to call back to downgrade the plan and receive a refund for the difference in plans.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time exception to our refund policy, this office is willing to provide a refund for the difference in plans of the most recent renewal. To take advantage of this offer, our customer needs to contact our ************* team for assistance with downgrading the plan by November 28, 2022. Once they have downgraded the plan, they can email us at *************** to request their refund.
In the future, all refunds must abide by GoDaddy's Refund Policy, which can be viewed at the following link: https://www.godaddy.com/legal/agreements/refund-policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an unfortunate experience with your **************** I purchased the **** design option for $300 and was told at the time this comes with two design calls and two design adjustments. Additional design adjustments will cost $50. I was never informed that after my second phone call they will finalize my design without my approval and charge me $150 for any future design edits. I spoke with the logo department several times explaining my situation and they were unwaivering and unwilling to accept responsibility of miscommunication. I am a new customer and would appreciate a higher quality of understanding and positive resolution. I am happy to pay $50 for one more edit, but not $150 after already spending $300 and receiving misinformation.Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 28, 2022, our customer purchased our *********** services. This service enlists GoDaddys *********** Services team to create a custom logo (for a one-time fee). We offer one round of revisions to get it right. Additional revisions are addressed on a case-by-case basis and may result in additional fees.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We are working with our customer to reach a amicable resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****** E
Office of the ***** GoDaddyInitial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This issue applies to GoDaddy Account ********. I also contacted GoDaddy directly twice. The 1st time the customer service person said clearly a correction needed to be made but he would have his supervisor call me to make that happen. Then nothing. The 2nd time the customer service person flat out refused and when I asked to talk to his supervisor he said he talk with him and he also refused and wound not talk to me. These are in two year increments so my new accountant didn't pick up on this until 10/15/2022. On 1/7/2019 I was charged $239.76 for a new version that I didn't request, it was just initiated by GoDaddy. On 3/3/2019 I was charged $359.76 for the old version that I was using. On 3/4/2019 I was charged $102.28 for the domain name. On 1/7/2021 I was again charged $359.76 for the new version I didn't request. On 3/3/2021 I was charged another $359.76 for the old version. On 3/4/2021 I was charged $96.32 for the domain name. My complaint is that I didn't ask for a new version it was just inserted. I didn't use the new version that I didn't ask for, and I should have to pay for the new version I didn't ask for nor use. Based on the above I have request reimbursement from GoDaddy for $239.76 + $359.76 = $599.52. Their response is this occurred outside a designated period of time and they won't reimburse anything. I contend because this is done every two years it is almost impossible for my accountant or me to have caught this and for me to have addressed it in time, and frankly I shouldn't have had to catch it. This appears to be a Catch 22! Why would they charge me for an old version and a new version anyways. One or the other...but not both. This makes absolutely no sense. I am 67 and just don't have this kind of money to throw away on something I didn't ask for or use. I hope you can make better progress with GoDaddy than I did.Business Response
Date: 11/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
We regret to hear about our customers recent experiences with our ************* Team and will review their interactions to identify any improvement opportunities.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer via phone and email to discuss their concerns. These efforts have been unsuccessful to date. We remain available to speak with them at their convenience and can be reached via email at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddy
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