Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 457 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I will not provide my driver's license to you. er so my payment is not authorized. If they run the payment it is considered fraud.
Business Response
Date: 12/02/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On December 9, 2021, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account to provide an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the verification to access the account. This security feature is provided by GoDaddy to prevent account and domain name hijacking.
In the event a customer no longer has access to the mobile device or phone number associated with their 2FA settings, GoDaddy has a vetted and established process in place to remove 2FA from their account on their behalf. More information can be found here: ***********************************************************************
On August 14, 2022, a request to cancel 2SV was received by our Account Recovery Team; however, our customer declined to provide the required documentation that will allow GoDaddy to remove 2FA from the account on their behalf.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, GoDaddy has a vetted process in place to aid in the removal of 2FA. We encourage our customer to continue working with our Account Recovery Team to regain access to their account.?
If our customer wishes, once the required documentation has been submitted, they can contact our team at [email protected] so that we can have their request expedited.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyBusiness Response
Date: 12/07/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
The Two-Factor Authentication (2FA) security feature is a vetted and established process to help prevent account and domain name hijacking. We encourage our customer to continue working with our Account Recovery Team to regain access to their account.?
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyCustomer Answer
Date: 12/13/2022
I do not accept this response. When setting up the 2 step verification there is no disclosure stating changing your telephone number will result in submitting your driver's license to regain access.Initial Complaint
Date:11/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
after sending godaddy my identifaction godaddy lied about my ownership stating the account was not in my name however godaddy lied as my name ******************************* was entered as the account owner. why did they lie and try to keep me locked out of my store www.quicklyfadecellulite.godaddysites.com ----- Forwarded Message -----From: [email protected]Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On October 22, 2022, our customer initiated a free trial on our Websites + Marketing (W+M) product. W+M is GoDaddy's proprietary, do-it-yourself, template-based product to construct a website.
On November 22, 2022, they connected with GoDaddy's Care Team for assistance accessing their account. Our Care Team correctly informed them that in situations where the email address on file is no longer accessible, GoDaddy has a process that allows account holders to submit a request to update the email address on file. This process can be viewed at the following link: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043.
Our customer later submitted an Account Recovery request using the temporary URL associated with their website, and this caused their request to link to an account that was not their own. Our Account Recovery (AR) Team appropriately responded, stating that the request needed to be submitted using the account holder's information.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** takes account security very seriously, and this process exists to verify that the requestor is the account holder.
Our records indicate our customer was able to connect with **********************'s Care Team and access their account on November 22, 2022. They have updated the email on file and added Two-Factor Authentication on their GoDaddy account, providing an additional security layer.
Should our customer wish to discuss their concerns further, we can be reached at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer #:***************************** doesn't refund my balance of $1,043.57 almost for 2months even after contacting them many times.When I contact them, they always promised to refund my balance soon but they are just lying and holding my money for no reason.Please help.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On September 29, 2022, our customer contacted our Care support team and requested a refund of their GoDaddy Good As Gold (GAG) payment method. GAG is GoDaddy's wire transfer payment method that allows customers to transfer funds directly between their bank account and ours, storing a balance for future purchases. Unfortunately, not all the required information required to process the refund for our customer was requested at that time.
On October 20, 2022, our customer contacted our Care support team requesting a status update regarding their refund request. At that time our customer declined to verify their account for our Care team to be able to address refund status or account details.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was able to reach our customer by phone and are working with them to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I unknowingly had a year subscription for service that was never used. I called to get a refund or be able to use the service but was denied. Theres a log to see that I never signed into the account to be able to use any of the services provided. I only became aware of the subscription when I received an email that said it would auto renew soon. I would like a refund or be able to use the service I paid for.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 1, 2022, our customer purchased a domain that included a 30-day trial of Websites + Marketing (***) via a transaction online. Websites + Marketing is GoDaddys proprietary website building tool. That same day, our customer also renewed that same *** plan for one year, via a transaction online.
Our customer contacted our ************* Team on November 21, 2022, seeking a refund for their purchase, and was correctly informed the service was not eligible for a refund in accordance with our refund policy.
?
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer to address their concerns. Unfortunately, we were only able to leave a message. If our customer wishes they can reach our team at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:11/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has made NO attempts to contact me either via email or phone. I DO NOT ACCEPT this response from them and expect them to deal with my concerns and to compensate in the amount of $250,000.00. A copy of this will be sent to CITYTV, CTV, GLOBAL TV and *** including but not limited to Consumer SOS for in-depth investigation.Business Response
Date: 11/28/2022
Thank you for the opportunity to address our customers additional concerns.
While we empathize with our customer and their frustrations with **********************, account management is a customers responsibility. As a result, we must respectfully decline our customers request for compensation.GoDaddy strives to provide the best service in the industry and takes great pride in improving upon that. Our office has made several unsuccessful attempts to connect with our customer so they can provide their feedback. Our office can be reached at [email protected] with any additional feedback.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the *** GoDaddyCustomer Answer
Date: 11/23/2022
Godaddy.com has not made any attempts to contact me to resolve the issue at hand. Compensation in the amount to $10,000.00 USD to be deposited to my account for the inconvenience is required.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 24, 2021, our customer purchased a domain name registration with Full Privacy and Protection, and an email plan, each for a one-year term.
On November 19, 2022, GoDaddy proactively notified our customer their domain name registration and add-on services would automatically renew on November 24, 2022, in accordance with their account preferences unless action was taken. GoDaddy provides its customers with full control over renewal preferences. They may, at any time, log into their account and modify those preferences.
Our customer had also enabled Two-Step Verification (2SV) on their GoDaddy account which provides an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
In the event our customers no longer have access to the device or app used to enable 2SV on their account, GoDaddy has a vetted process in place to enable us to remove the service on our customer's behalf. More information can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628
On November 23, 2022, after our customer provided the required documents, the 2SV was removed from their account as requested.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has made multiple attempts to contact our customer to discuss their concerns; however, we have been unsuccessful thus far. We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ***************.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
********
Office of the ***** GoDaddy
Initial Complaint
Date:11/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that my *** hosting would be accessible from the time I purchased it to the 5 years from purchase date. There appears to be a faade that was made where not only can I not access or alter this website without subscribing, but it prompts future buyers to up-bid me on my purchase price for the *** itself (entrapment). The *** is in my name, they have sold it to me and this is not in question. This complaint has to deal with the attached photos and the inability for godaddy to provide services that were contained within our signed contract/agreement at time of purchase. Amongst multiple phone calls and emails I have had no appropriate customer response - lack of ability to provide justification for sale. Inability to determine the best path forward for my business loses me significant amounts of money day to day (est. 200$-400$/week due to lack of service), and I would appreciate if whoever is in escalations would just call me at ************.Business Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 16, 2022, our customer registered a domain name for a ****** term with Domain Ownership Protection. During that same transaction, they initiated a Free-Trial of our Websites + Marketing (W+M) product for a seven-day term. Our W+M Free-Trials allow our customers to try out our proprietary, do-it-yourself template-based product to construct a website. After the Free-Trial period, they would need to pay a renewal fee to continue utilizing the service. Our customer acknowledged this agreement at checkout.
To partner in our customer's success, we display the amount of time remaining on their W+M Free-Trial within their GoDaddy account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Currently, our customer's domain name is parked. Our parked domains display that the domain is taken and offer to set up a broker service to inquire with the domain owner if they might be interested in selling the domain for a profit.
GoDaddy provides its customers with complete control over a domain's DNS settings. Customers may, at any time, log into their account and modify those preferences.When the W+M is renewed, our customer can publish their website with the domain they registered. Until then, the domain will remain parked.
We encourage our customer to work with our Care Staff if they have additional renewal questions. Their contact information can be found at the following link: https://www.godaddy.com/help/contact-us
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:11/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was helping my nephew in *********** buy a domain name from godaddy on 11/17/2022 and it gave us the price amount of the domain in the local currency so we thought it was only **** colones. We were charged for a premium domain $2,600 dollars instead. We spent all day yesterday trying to get a refund and we were told that wont never happen, even after we explained it was an honest mistake. *** contacted my bank to try to interfere and get us a refund. They told me they will work on it and get back to me. Our anxiety levels are high since that is a lot of money to us and their refund policy is so unfair. While doing more research I read that the BBB may be able to help us. Please let me know if you need more information from me and any other recommendation you may have. Thank you so much in advance for your help!Regards, *****************************Business Response
Date: 11/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 17, 2022, our customer purchased a premium domain name for $2,615.17. This was purchased in US dollars.
Premium domain names are already registered domain names that are being resold. The cost of a premium domain depends on the demand.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While we empathize with our customers situation, we respectfully decline our customers request for a refund. Per our refund policy, premium domains are not eligible for a refund. Our refund policy can be found here https://www.godaddy.com/legal/agreements/refund-policy.
We understand this is not the outcome our customer was seeking, but we hope this helps to clarify our position.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the ***** GoDaddyInitial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy automatically renewed my website www.folk-art-lures.com. When they did so I was automatically charged. In the process my website disappeared and was lost. Now, if you input this domain essentially NOTHING comes up! I have attempted to contact GoDaddy but have been unable to talk to a live person. Out of frustration I sent a letter to the two most senior corporate officers (including the *** dated 10/17/22 requesting resolution by 11/14/22 (see uploaded letter att.). Absolutely NO ACKOWLEDGEMENT OR REPLY from GoDaddy. This is inexcusable. Why no resolution or contact? I have been a customer for years. My att letter pretty much summarizes the story, though I do not see evidence it is a part of this complaint. If not, please let me know and I can somehow get it to you. Thank you for your assistanceBusiness Response
Date: 11/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office connected with our customer on November 21, 2022 to discuss their concerns further. We will continue to work with them to provide a final resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/18/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been a godaddy customer for over 10 years paying and have used their services for others (web building) over 70 webs created. This time I called and SPECIFICALLY asked about a product I wanted and One that I usually buy. Same plan, same payments etc. I just started a new business so every cent matters with inflation. I was told by the person on the phone I would receive my Domain name (2 years) and I wouldnt be charged anything other than ***** for my MONTHLY agreed term being I know they sometimes will charge a year. I knew I couldnt afford a year pay up so I do what I usually do and charge a month until I can afford it. I asked again before getting off the line if I would only be charged a month and he said yes; no worries its all setup. You will be billed ***** after your trial. My account is now overdrawn 200+ dollars by their mistake and *** called and simply asked for a supervisor to contact me before switching services. Nobody has called, made a resolution or attempted. Even had the phone hung up on a call when asking to speak to a supervisor. (Please review calls of available).. No call was give. Even after calling and getting two verified call backs. (Waited ALLDAY by the phone). Money matters to a father trying to start a new business for his wife and child. All I wanted is what I asked for. Still no one has cared to reach out after me spending THOUSANDS with this company. I kept calling before contacting BBB. Thank you so much please help me cause they wont do anything. My account is STILL overdrawn smh thats not rightBusiness Response
Date: 11/23/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 8, 2022, our customer initiated a free ***** trial of *********************** Websites + Marketing Premium (W+M) product. ******************* is a proprietary, do-it-yourself, template-based product to construct a website. GoDaddys W+M trial will remain free until a customer upgrades their plan by selecting their desired tier or applying their domain name to the current tier.
Our customer contacted our ******************** to inquire about the current tier of their W+M. Our staff informed our customer that they were utilizing the Premium tier and consulted with them to determine if this product would be the best fit for their business needs. During this interaction, our staff also assisted our customer with the purchase of a domain name for a two-year term. Per our customers request, the domain was applied to their W+M, which activated the automatic renewal at the end of their 7-day trial.
On November 14, 2022, per our customers account preferences, GoDaddy automatically renewed the service in question in good faith to honor agreements with our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
This office has successfully connected with our customer. We have processed a full refund for the transaction in question. As a gesture of goodwill, we have extended their services for a one-year term at no cost to them. Our customer has expressed their satisfaction with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddy
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