Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 457 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please provide the policy reference in "GoDaddy - UNIVERSAL TERMS OF SERVICE AGREEMENT Last Revised: 3/2/2022" for the following request made by your employee.
"We also require an image of you holding your photo ID. It is important that you take the photo using the same ID you previously submitted. Please take a "selfie" with your photo ID next to your face. Note- we do not need to see your whole body, or anything below your face, but we do need to be able to read the photo ID clearly. Do not cover any of the following information on the *** the person pictured, name, signature, and expiration date.
eviously submitted. Please take a "selfie" with your photo ID next to your face." This is insane especially since I provided owner name, account #, Pin# and secret word plus they send emails. I emailed ******* D our account rep and got this response. "Theres nothing I or anyone else, but that mentioned **** can do, to get you access back into your account. You will have to take the path on ChangeUpdate.com. Thank you." We have hundreds of domains/products and will be switching providers because of this.
These should all be clearly identifiable."
Business Response
Date: 11/15/2022
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response.
We also encourage our customer to continue working with **********************'s Account Recovery Team and provide the documents that the team has requested. These documents are required to disable 2 Factor Authentication on our customer's ********************** account.
If our customers wish to discuss this further, they can contact our office by emailing ***************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddyCustomer Answer
Date: 11/17/2022
Again, where in the terms of service for disabling 2fA does it say you need a "selfie" of me holding ID? This was asked by your account recovery team, who you want me to work with and I refuse to provide a "selfie" and I can find no reference anywhere in your policy. Again please provide the documentation in your policy for a "selfie" holding my actual ID. We have domains expiring soon that need to be renewed and legal action will be taken if this is not resolved in a timely manner.Business Response
Date: 11/09/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer previously enabled Two-Step Verification (2SV) on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text or through ****** Authenticator as part of the validation to access the account.
GoDaddy has an established process that allows customers to remove the 2SV from their account. More information can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628.
On November 3, 2022, a request to cancel 2SV was received by our Account Recovery Team; however, the information was invalid and could not be accepted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy takes account security very seriously. While we empathize with our customer's frustrations, ********************** has a vetted process in place to aid in the removal of 2SV. We encourage our customer to continue working with our Account Recovery Team to regain access to their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy is our company email/domain user I have contacted them to get access to our account since 8/3/2022 I sent my office manager and my information with ID to them to validate and ***** us access to our account, as to date and many calls we cannot access our account or email address for our business. They keep giving me the run around, in the mean time I lost a lot of money and customer contract since I cannot have access to my email and account. This service has been pain for in full, we are on a yearly renewal. I just want to have access to my account and access to my email address. its pass 4 months and they refuse to assist me with my request. I need to run a business and I lost a lot of promotional money due to this lack of support, My customers are also frustrated since they cannot get a proper response when they contact us via emails. I am not asking for special treatment I just want the service I paid for, I have spent alot of time on the phone calling them with no avail. if possible I can provide my phone log to see how many times I have called them. Please help me resolve this ASAP. Thank you.My Business is : ******* electric **************Business Response
Date: 11/09/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 3, 2022, our customer connected with **********************'s Care Team for assistance accessing their account. Our Staff correctly informed them that in situations where the email address on file is no longer accessible, GoDaddy has a process that allows account holders to submit a request to update the email address on file. This process can be viewed at the following link: https://www.godaddy.com/help/regain-access-to-my-domain-or-my-godaddy-account-4043.
However, later that day, our customer submitted an Account Recovery request with incorrect information. A few hours later, our Account Recovery (AR) Team responded, stating that the request needed to be submitted using the account holder's information.
On September 20, 2022, our customer submitted a second Account Recovery request. These requests are prioritized by expiring products. Since our customer had no expiring products in their account, our Account Recovery (AR) Team responded on October 14, 2022, requesting additional documentation.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** takes account security very seriously, and this process exists to verify that the requestor is the account holder.
Our AR Team has updated the email on file for our customer's account. All they need to do now is reset their password and log in. They can find instructions on updating their GoDaddy account password at this link: https://www.godaddy.com/help/reset-my-godaddy-password-8.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I appreciate the swift response from the company CEO to resolve his issue. However, the issue remains active. Tonight, I tried to cancel my account. I follow the necessary steps and when I click on, "cancel account" the web page directs me to check my subscriptions and renewals. None of which I have. So, this error keeps going around in an infinite circle. The system will not let me cancel my own account, and the company will not cancel it on my behalf.Business Response
Date: 11/11/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer contacted our Care team via chat interface multiple times on November 2, 2022, requesting assistance with closing their GoDaddy account. While GoDaddy is unable to close a customer account on their behalf, they may close an account themselves by using the instructions within the Help article at https://www.godaddy.com/help/close-my-account-27894
During one of these interactions, a Care Guide assisted with canceling the last remaining product within our customer's account; a Domain Backorder.
On November 3, 2022, our customer contacted our Care team via chat, and assisting in removing the payment method their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We regret any problems our customer may have experienced while closing their account. The ***************** in question required an additional escalation to our advanced teams to resolve. Currently, there are no remaining products or payment methods within their account. Accordingly, our customer must wait at least 24 hours before completing the account closure, utilizing the instructions referenced in the article above.
Our office has been unable to connect with our customer to discuss their concerns. However, we welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the *** | GoDaddyBusiness Response
Date: 11/17/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. There was a ***************** within our customer's account which required our advanced teams to cancel, prior to our customer being able to close their ********************** account. That service was canceled November 11, 2022. Our customer was instructed to wait at least 24 hours before completing the account closure instructions.
Our records indicate on November 12, 2022, they successfully closed the GoDaddy account in question.
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:11/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been locked out of my account for over 15 days, I have contacted customer support at least 10 times with the final outcome being the call dropped. My business is losing money every day without the updates needed to my website.Business Response
Date: 11/11/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
Our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
On October 25, 2022, our customer submitted a request to remove 2FA from their account.
Our Account Recovery Team replied to our customer on October 30, 2022, asking for additional information. Our customer replied that same day to our Account Recovery Teams request.
On November 7, 2022, our Account Recovery Team asked for additional information as the address on the ** provided by our customer did not match the address listed on the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy takes account security very seriously and has well-established procedures in place to assure that the authorized owner regains access to their account.
Our office empathizes with our customer and encourage them to continue to work with our Account Recovery Team to remove 2FA from their account. We have also asked our customer to let our office know when they have replied to our Account Recovery Team so that we can have their request expedited.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:11/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,
That is the issue. The reason for the invalid email is because of godaddy. They changed items. They switched to MS360. The current invalid email was associated with my Godaddy account and i should have been told that email would not longer work withthe changes to my account. Therefore, i am locked out of my account and cant make changes. After spending 2 hours trying to fix items, i gave up trying to work with a company that does not know its own systems. Therefore, you have not held up your support of my account. Any blaming me for the issue is 100% silly. Go back and look at the data instead of blaming me.
Godaddy has the option of fixing the issue and contacting me or I will stop doing business with you. I have been with you for 17 years.
thank you,
Stephen
Business Response
Date: 11/10/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On November 4, 2022, our customer's Email Essentials plan was canceled after multiple failed billing attempts.
On November 5, 2022, they contacted GoDaddy's ************* and renewed their email plan for an additional year.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy attempts to reach out to customers regarding our attempts to process the auto-renewal of their products. Unfortunately, in this instance, our customer has an invalid email address associated with their GoDaddy account, and we could not contact them using that address. To avoid situations like this in the future, we suggest they update the account profile associated with their account, and they can find instructions in this link: https://www.godaddy.com/help/update-my-godaddy-account-profile-27250
We also appreciate our customer's candid feedback about our service levels and will ensure our Care Managers review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Furthermore, we are prepared to provide our customer with a six-month renewal of their email plan as a one-time courtesy at no cost to them. If they elect to accept this offer, they can email this team ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***********
Office of the ***** GoDaddyBusiness Response
Date: 11/15/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Furthermore, our Email Migration Team has made multiple attempts to connect with our customer to address their additional concerns. That team remains available to work with our customer.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 11/17/2022
Hi,
i do not accept. I have spent too much time fixing it myself. GoDaddy did nothing.
As far as contacting me, a rep called from a number and did not leave a message. I only figured it was Godaddy by asking once he emailed me. He did not have a direct number for me to call back. So this is type of stunt Godaddy pulls and then says they tried contacting the customer.
So once again, they are putting all the burden on the customer. and being quite ****** in their clams. So i stand by request.
Stephen
Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January, 2022, my former employee, ***********************, hacked into my email, without my authorization, and transferred the domain ownership of http://www.************ to his new company, which is a direct competitor of mine. I am the sole owner and only officer and managing broker of ***** *********** and I am the rightful owner of www.********. I am requesting that this domain name be returned to me. My email address is ************************* My phone number is ************. Attached are supporting documents. *********************** also illegally transferred telephone number ************, to his new company, but we have restored this number to ***** ***** **** Even though *********************** has been using ************, I am continuing pay the bills. It appears now that ************ is no longer active, but I am still paying fort he domain name. I paid the last bill in October, 2022. Please see where ********************** has been paying the bills. Our business address is *************************************************.Business Response
Date: 11/06/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
This office connected with our customer on Friday, November 4, 2022 to discuss their concerns. For their security, we require additional information from them before we can disclose any information about the history of the domain in question.
Our customer has been sent an email outlining the steps they need to complete, and we will remain available to assist them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:11/02/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not accept GoDaddy upheld its agreements with customer in good faith & honored its terms of service. GoDaddy & **** are both members of account updater. If GoDaddy was unable to process first charge, as stated, a second billing attempt should have been to charge credit card on file ending in ****. No attempt was made to charge. It has been confirmed by the credit card company. GoDaddy added a new feature "business protection". I was never informed about the protection service; it was not applied to my account. The domain renewal price I had been paying every year should have included this protection as the cost I paid was higher than amount advertised for additional protection service. I was not aware of the service. Additionally, GoDaddy claims my admin settings were set to be 'no contact', however GoDaddy also claims an email was sent informing me to avoid loss of the domain name. But I didn't receive it. Numerous emails were sent for other domains with the subject line 'URGENT' and 'Final Notice' in addition to other emails. None like that were sent for the domain sold. This is inconsistent. If my admin settings were set to 'no contact' as GoDaddy claims I wouldn't have received any emails. I also never received a call or a text message about this billing issue. Had I received notification I would have contacted GoDaddy immediately. GoDaddy breached its agreement to respect, acknowledge, and protect the duly registered and extremely valuable opendoorleasing.com domain name. The sale disabled a valuable domain running a successful business and recklessly making it available to malicious actors. GoDaddy is responsible for actively resolving their error by working with the party who acquired it as suggested and covering all costs associated with the repurchase. Damages thus far exceed $50,000.
ut this same thing happening to other people I know in my area, GoDaddy appears to have a systemic blatant disregard for their customers well being.Business Response
Date: 11/04/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
The domain name in question expired on August 24, 2022. On August 25, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domain in good faith to honor agreements with our customer; however their financial institution declined payment. GoDaddy made additional attempts to renew the domain on August 29 and September 5, 2022, which also failed. Following each failed billing attempt, GoDaddy sent a notification to inform our customer that action was required by them to avoid loss of the domain name. Account management is a customer responsibility.
Our customer did not contact our Care team until September 29, 2022 and was properly informed that another party had acquired the domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The domain correctly followed the normal expiration life-cycle, as described in the GoDaddy Help article found at https://www.godaddy.com/help/what-happens-when-my-domain-expires-609 and was ultimately canceled for non-payment.
Since its cancellation, another party has acquired it. While we empathize with our customer, ********************** cannot return the domain name. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyBusiness Response
Date: 11/08/2022
Thank you for the opportunity to address our customer's additional concerns.
While we empathize with our customer's frustration, we stand by our previous response. GoDaddy was unable to renew the domain name in question utilizing the payment method our customer had associated with the service. They may have had multiple payment methods entered within their account; however, GoDaddy does not arbitrarily choose which payment method to use for product renewals on a customer's behalf. We recommend our customer set up a backup payment method to help keep this from happening in the future. The steps can be found at the following link: https://www.godaddy.com/help/set-a-backup-payment-method-724
Additionally, GoDaddy sends notifications to our customers about the administration of their account, including confirmation emails for purchases, domain name registrations and transfers, renewal or expiration notices, and other service-related events. Notices were sent to our customer via email following each failed automatic renewal attempt. GoDaddy has no insight into what happens to an email after it leaves our system, how a customer's ISP or email client handles the email once received, or whether the message is simply disregarded.
Furthermore, GoDaddy does offer protection plans for eligible domains, which customers may purchase and add to their registrations. These add-on services are not automatically added. Information and instructions to add a Domain Protection plan are provided in our Help article at https://www.godaddy.com/help/add-or-upgrade-my-domain-protection-plan-420
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I already performed a WHOIS lookup and that does not show any owner name because it is hidden under a registrant organization named domainsbyproxy.com which is also owned by GoDaddy. This is the premise of my complaint. GoDaddy is telling me to go find the owner, but they are blocking the name of the owner (THEM), so that they can sell me a $70 service unjustly.
below is The result of my WHOIS lookup search:
- - - - -
Domain Name: allthingsgiselle.com
Registry Domain ID: **********_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: https://www.godaddy.com
Updated Date: 2022-05-20T10:30:27Z
Creation Date: 2020-05-19T11:36:03Z
Registrar Registration Expiration Date: 2023-05-19T11:36:03Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: [email protected]
Registrar Abuse Contact Phone: *************
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited https://icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited https://icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: ************************************************ Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: ***************************************************************: *****
Registrant State/Province: *******
Registrant ******************
Registrant ***********
Registrant Phone: *************Business Response
Date: 11/06/2022
Thank you for the opportunity to address the complainant's concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer.
According to a public WHOIS lookup, the domain in question was registered on May 19, 2020. While GoDaddy is the registrar of record, we are not the owner of the domain; rather, it was registered by one of our customers.
The screenshot provided by our complainant is the default landing page for a domain that is registered but not in use by our customer.
If our complainant wishes to pursue the domain further, they can consider options such as ********** ************** or our Backorder service. Alternatively, they can attempt to connect with the current owner of the domain by performing a WHOIS lookup and following the link to Contact Domain Owner.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
*****************
Office of the ***** GoDaddyBusiness Response
Date: 11/11/2022
Thank you for the opportunity to address our customers additional concerns.
The domain in question is registered by one of our customers and is not available for registration.
Domains by Proxy masks the contact information of the domain owner, however our complainant can attempt to connect with the current owner by clicking on the link for Contact Domain Owner at the bottom of the WhoIs lookup.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************
Office of the *** GoDaddyInitial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/31/2022 date contacted noticed on credit card. When i did a chat I was told I signed up in 2020 for a account and select Auto Renew and neglect to remove the auto renew option. They emailed me that is was time to renew and I simply ignored the email as to imply do not renew which I was not aware or reminded that I had approved a auto renew. It would have been nice to have gotten some kind of notice that 48 months ago i had a credit card on file that will be charged x amount of dollars. not a reminder its time to renew. it is misleading they knew it was on auto renewal and should have reminded me i was going to be charged and had 5 days to make that change.Business Response
Date: 11/02/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On October 20, 2020, our customer purchased a domain for a two-year term via online transaction.
On October 20, 2022, per our customers account preferences, GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to the expiration, including on September 20, 2022, and October 15, 2022, informing our customer that the expiring domain would renew automatically in accordance with their account settings unless additional action was taken. Account management is a customers responsibility.
On October 31, 2022, our customer contacted our *********** to inquire about a refund of the domain renewal. Our Staff properly advised them that the renewal was outside of GoDaddys refund policy, which can be found here: https://www.godaddy.com/legal/agreements/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While the domain is outside of GoDaddys refund policy, this office is willing to offer them an out-of-policy refund as a one-time courtesy. Should our customer like to accept this offer, we may be reached at ***************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddy
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