Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 456 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better business bureau staff and Godaddy:I have been a client with Godaddy for over ************************************************************************ your system which caused them to not be renewed even though our credit card details were correct and they were originally set on auto renew. One of the domains towdesk.com was pushed to Godaddy's auction system, with godaddy essentially cybersquatting on our towdesk domain and attempting to profit from its sale. We demand to have our domain returned, and re-instated which went expired due to a glitch in your system, through no fault of our own, and was pushed to auction without giving us the appropriate time to recover. Please coordinate with your team and colleague from the email below to return the following to our account. The domain again is Towdesk.com for which we have a common law trademark.If this and other domains affected by this glitch are not returned, with all redemption fees covered and reimbursed for those and the ones I was forced to pay under duress in the past week I will *** through the courts for damages and the return of our domain, and we will go to the press to outline of what happened. If you could please assist to avoid the burden of these steps that would be much appreciated. Best Regards, *****************
Business Response
Date: 01/02/2023
Thank you for the opportunity to address the concerns of the complainant.
******************** is a reseller for Wild West Domains, LLC, which provides solutions to businesses and individuals to sell domain names and various services.
Wild West Domains, LLC, and GoDaddy.com, LLC are separate legal entities with separate Better Business Bureau profiles. The complainant needs to file their complaint with the appropriate company.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest Regards,
********
Office of the ****GoDaddy
Initial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unfortunately the Account Recover team did not accept the required published documentation which included my non-expired ** Passport, residency card or my ** Driver's License. Instead thy asked, anonymously for a "selfie". This is not a valid form of identification and not something I feel comfortable provided ANYONE with, let alone a random non-identified CSR. This is a major security issue and not something identified in their 2FA account recovery documentation, terms and conditions or any other documentation provided by GoDaddy.
Regards,
*************************
uld my credit card on file expire (since I have no access to change or modify my payment methods).This appears to be a common complain amongst GoDaddy customers.Business Response
Date: 12/28/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 22, 2019, our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the verification to access the account. This security feature is provided by GoDaddy to prevent account and domain name hijacking.
In the event a customer no longer has access to the mobile device or phone number associated with their 2SV settings, GoDaddy has a vetted and established process in place to remove 2SV from their account on their behalf. More information can be found here: ***********************************************************************
Since November 17, 2021, our customer has submitted multiple requests to our Account Recovery Team to cancel the 2SV; however, our customer declined to provide the required documentation that will allow GoDaddy to remove 2SV from the account on their behalf.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, we encourage them to continue working with our Account Recovery Team to regain access to their account.?
If our customer wishes, once the required documentation has been submitted, they may contact our team at *************** so that we can have their request expedited.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyBusiness Response
Date: 12/30/2022
Thank you for the opportunity to address our customers additional concerns.
While we regret any inconvenience and empathize with our customers frustration, we stand by our previous response. As our Account Recovery Team has informed our customer, there is a need for a higher-level review to complete their request and additional information has been requested. To date, our customer has not provided the information necessary to allow GoDaddy to remove 2SV from the account. We suggest that they continue working with our Account Recovery Team to regain access to their GoDaddy account.?
Thank you again for the opportunity to address the additional concerns presented.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to buy scumbagged.*** and it would not allow me to use my address obviously we are in *** with several addresses. I am not sure if this is an issue that involves discrimination. I have notice changes to posts and my websites as well that I know for a fact that I did not make. I do screen video everything now so I really do know.Business Response
Date: 12/28/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
A public Whois search on the domain name specified indicates the domain is currently available for registration. Our records indicate that our customer chose to submit this complaint instead of contacting our ************* Team for assistance.
RESOLUTION:
While we empathize with any problems our customer may have experienced while attempting to register the domain name, we encourage them to work with our Care Team if they continue to experience problems. They are available 24/7 at ************** or via the information at https://www.godaddy.com/help/contact-us.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I SAWW A FEW CHARGES FROM THIS COMPANY TRYING TO COME OUT OF MY ACCOUNT, MY CARD IS LOCKED, THAT IS WHY THEY DID NOT GET IT, BUT THIS COMPANY IS CONSTANTLY TRYING TO TAKE MONEY OUT OF MY ACCOUNT, I HAVE NO DEALINGS WITH THIS COMPANY AND THIS JUST STARTED HAPPENING, I CALLED THEM, THEY ARE PLAYING CRAZYBusiness Response
Date: 12/27/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 21, 2021, our customer purchased a domain name registration for a one-year term via online transaction.
On December 22, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer. However, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility.
Our customer contacted our ************* Team the same day for assistance with canceling their renewal. However, our Care Team could not locate the proper account as our customer provided the incorrect email address. Our Care Team appropriately advised them to contact their financial institution for assistance.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We recommend that our customer attempt to log in to their account and delete the domain name if it is no longer needed. If they need assistance deleting the domain name, they can utilize the following GoDaddy Help articles.
How to recover my username: https://www.godaddy.com/help/i-forgot-my-username-19121
How to reset my account password: https://www.godaddy.com/help/reset-my-godaddy-password-8
Delete my domain: https://www.godaddy.com/help/delete-my-domain-412Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tuesday December 20th late in the afternoon I noticed my website forum alienexpanse.com was down again. I checked with the site "Is it up or down" and it stated the forum was down for everyone. I logged into cPanel to access my website to determine the reason and found no problems from my files nor from my website configuration. I immediately contacted Godaddy via voice call as well as text to which I spoke with Tech support. The person I spoke with was ****** who, after looking into this problem briefly informed me that my website was using 90 percent of the disc allowed usage and that I had to remove some files for the site to get back online, he stated that this was the problem and also cherry-picked two folders which he said had unwanted files that needed to be removed. I completely disagreed with him because I know that a 90 percent disc usage will not bring down a website, this was an erroneous conclusion but offered to remove a back-up file to which I did and to which freed up 30 percent of the disc usage. My disc usage was now at approximately 60 percent and the website was still down. Tech support Ariben then put me back on hold for a short time, then came back on the phone to state that Apache was causing the downtime and it would be a few days before my website would be online again. This did not sound correct to me, jumping from one reason for the downtime to another. I refreshed my cPanel access page on my browser to see all of my website forum files were relocated. Someone created a folder called "Sandbox" and moved all of my website forum files into this folder. I have a secondary site which is also in the mix with those files and that secondary site files were also moved into the Sandbox folder and copied out of that folder so that that particular site could remain active. They claimed not to have done this but no one else had access. Once I moved my files back the website was back online, so both reasons provided by tech support were false.Business Response
Date: 12/28/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 20, 2022, GoDaddy experienced unexpected technical difficulties and worked quickly to resolve them and minimize any impact to our customers.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office is currently reviewing our customers concerns. We have invited them to connect with us and will continue to work with them to provide a resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** | GoDaddyInitial Complaint
Date:12/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As of today, December 22nd 2022, I have written 3 emails, and had 5 phone calls with management. I've been hung up on and lied to. GoDaddy refuses to turn of "2 part verification" and is holding approximately 30 of my domains hostage. Each time I call, I'm on hold for 15 to 30 minutes, and another rep or manager lies to me, that they will give me access. I am in the process of seeking legal action against this company, and I request anyone that has had a similar experience to contact me right away for a joint lawsuit. I have never had worse customer service, with bizarre polices "that department only deals in text, from internal staff". These are not legal practices, and I will seek damages of the monies I have lost due to their negligence and lies.Business Response
Date: 12/27/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On January 18, 2022, our customer enabled ******** Authentication ***** on their GoDaddy account, which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
GoDaddy has a vetted process in place to validate account ownership and aid in the removal of 2FA. More information regarding this process can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628.
On October 25, 2022, our customer submitted a request to remove 2FA from the account. Our customer became unresponsive to our Account Recovery Team. Subsequently, this request was closed.
Our customer submitted an additional request to remove 2FA from the account on December 1, 2022. Upon validating account ownership, GoDaddys Account Recovery Team had removed 2FA from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our Account Recovery Process worked as designed, and our customer has regained access to their account. We encourage them to add a backup authentication method or a secondary phone number should they like to continue utilizing 2FA.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest Regards,
*****************************
Office of the *** GoDaddyInitial Complaint
Date:12/16/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************I would like to add the caveat that apparently the person who built the website used her contact information so I never received any notifications about the annual renewal cost increment or the threat to take the site down when I disputed (via my credit card) what to me was an excessive cost increment. In any case, I need the website, it has been restored to live status, and while I think I could have been compensated for 2-3 months of lost service/usage, I have accepted their offer.
rd rescinded the credit... so ********************** pocketed $390 from me and has not restored my website! They have cost me business. I believe that my site should be restored with credit given for the time period (2-3 months) when the site was not operating. Apparently (according to my credit card rep.) ********************** paid a $25 fee when the $140 was initially rescinded. They should apply that $25 to the 3 months credit I should receive for their ruthless treatment. I am yet to get through on customer service. The value of my website (in terms of costs to "build" it is $500) and there have been important podcasts attached to that site which would be costly to replace. Basically, I want the website to be live until I can come up with a host that treats its customers with fairness and respect. I am paid through August 2023! Thank you, *****
Business Response
Date: 12/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On August 18, 2021, an eCommerce Managed WordPress Hosting plan, ***************** 365 Email plan, and a domain were all purchased in our customers account.
On August 18 and 19, per our customers account preferences, GoDaddy automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices to the email address in file, prior to expiration, including on July 19 and August 13, 2022, informing our customer the expiring items would be renewed in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
A chargeback was initiated on the services in question on September 12, 2022. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account.
Our customer contacted our Care Staff via chat on November 9, 2022 to see why their site was no longer live. They were correctly advised that in order to reactivate their products, the original funds must be paid in full, plus a $20 USD administrative fee.
The chargeback has since been settled in our favor and we have removed the suspension from our customers services.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been in contact with our customer and will continue to work with them to resolve their concerns amicably.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:12/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use godaddy for my email services. I started having issues back in June 2022 where all of my emails were going into the spam folder. I called godaddy customer service and the rep explained that if I pay for this email protection, all of these problems would stop. So I paid $437.54 for this 'email protection' explained by godaddy very loosely that it will prevent my emails from going into spam. What godaddy FAILED to explain was that I was paying for a 3rd party company to have access to my emails and for the 3rd party company to designate which emails I can have access to and which i cannot. For 6 months (unbeknown to me) I had emails 'quarantined'... my work emails and pretty much all but the actual spam. I finally realized what was happening in December. I called godaddy and asked them to remove this feature - this is when they informed me that I had actually paid for this. I spoke to the first rep and then to a manager, ***, who went on about their 30 day policy and now this is no longer refundable. I explained to *** that I did not consent to a 3rd party company having access to my email, that this was not explained to me properly and that this is a huge security issue considering the types of emails I receive contain very personal information. The rep kept insisting that my time to cancel has expired. I have no issues paying for something - the problem here is the misinformation, false advertising and security issues at hand. I have asked for my money back (prorated from today) and they refused to refund me. I am hoping BBB can help me. It feels like godaddy saw an opportunity to try and upsale me and without fully explaining what the product is and what to look out for (like 'quarantined emails'), the rep got my money and jumped off the phone. i have asked for the recording of that conversation and they refused to release it or even listen themselves.Business Response
Date: 12/21/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On June 30, 2022, our customer added Advanced Email Security onto their ********* 365 (M365) email via a phone call with our Care Team. Advanced Email Security (AES) allows customers to send and receive email securely, scans every message and uses technology to identify currently unknown and malicious threats, and helps prevent spoofing by quarantining messages sent to the customer's email addresses that appear to be coming from their domain but actually originate from outside the customer's organization.
Unfortunately, our customers AES was flagging some of their emails as spoofing and placing them in quarantine.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has since connected with our customer to address and resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddy
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