Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 456 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
owtek.com/movabletype/mt.cgi so you can see what I see. And I have had this *** for as long as I have had my blog. I am not a tech person, but as a fairly longtime customer I feel my issues are being blown off by the people who are suppose to troubleshoot my problems. Even when I attempted to get a resolution by text, it seemed that attention was lacking. I would like to have a Media Temple/Go Daddy tech connect with me by email or by phone (voice).
Business Response
Date: 01/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with Media Temple, our customer acknowledged and accepted our agreements. Media Temple is a web hosting provider that GoDaddy has acquired.
While we empathize with our customer's frustration regarding being migrated from Media Temple hosting to GoDaddy hosting, companies must sometimes decide to cease providing a particular product or service. This can result from technological changes and the future feasibility of maintaining the product.
In addition, our ************* team has connected with our customer and discussed the limitations of our support.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been President of the Hawaii Counselor A** For a number of years I retired my position in 2017, and other counselors now serve on the board. I originally contracted go daddy to service our website for several years and paid for this on my credit card. The new board chose to use another web service. I told go daddy that the org. No longer wanted the service but they charged my card for the service anyway. I did not know that they could charge my card regardless. They have finally noted that the account is closed yet they will not refund my account. After reading other complaints it seems that there was fine print in our contact allowing them to continue to charge my card. This is horrible. I have no recourse. Help. ***********************Business Response
Date: 01/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 6, 2013, our customer registered a domain name and a hosting plan for a one-year term in an online transaction.
On November 6 and November 8, 2022, per our customer's account preferences, ********************** automatically renewed the domain and hosting plan in good faith to honor agreements with them. GoDaddy sent notifications to them on October 8, October 27, and again on November 2, 2022, informing them the expiring items would renew per their account settings unless action was taken.
GoDaddy gives its customers complete control over billing and renewal preferences, as account management is a customer's responsibility.
On December 26, 2022, our customer contacted our *********** for assistance canceling their products and receiving a refund. Our staff canceled the products within the account. However, a refund was not submitted as the products in question were outside GoDaddy's Refund Policy.
On January 3, 2023, our customer contacted our *********** for a refund of the products in question and was appropriately advised the requested refunds were outside of GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the products in question. However, in the future, all refunds must be within our refund policy, which can be found at: ***************************************************/refund-policy. Please allow **** business days for this to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
go daddy's website will not allow me to renew my domain. it's staff failed to update my *************** info months ago. Calls to customer service endure hold times in excess of one hour! [email protected] does not respond to complaints. 1)/renew my domain, retroactively, at no charge. 2) update my email and phone contact info. 3) Return time spent on hold. 4) Pay me $999 trillion per second for wasted time on hold. 5) pay me $999 trillion per second until my website is reinstated!Business Response
Date: 01/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy provides its customers with full control over their account settings. Customers may, at any time, log into their account and modify those settings. GoDaddy also sent our customer email notifications on November 26 and December 21, 2022, prior to the domain's expiration. Additionally, we sent email notifications on December 30, 2022, and January 1, 2023, regarding their failed billing.
While our Care staff is able to assist our customers with many tasks, updating contact information is solely our customers responsibility. Instructions on how to update contact information can be found here: ********************************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 1, 2023, our customer was able to renew their domain with the assistance of our Care Staff.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:12/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
two charges hit my **** account in December - both on December 4, 2022; one for $4.99 and another for $60.17--tried to contact customer service -wait time over 60 minutes-Tried to gather info from their website-but you must have a GoDaddy account. I do not have a go daddy account. Sent message through online help and was finally connected to agent. When I explained my issue--he did not respond!Business Response
Date: 01/04/2023
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer.
On January 3, 2023, ********************** received notification the charges in question were being disputed by the complainant in the form of a chargeback. GoDaddy accepted the chargeback, and the charges have been refunded.
Our office has since connected with the complainant to address their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have bought three 5 domains so far with them and at the same time I bought a service they offer, consist and making a web page with many extras included ( up to 10 pages, they'll do many changes or update the pages)and other things that I don't remember. The sales person told me final price was a one time payment only of $1,500, I can decide when to use it and there was no deadline for them to make my new website; At the same time they told me there was no maintenance or extra payments, monthly or annually since the $1,500 will cover everything. I have been calling once every year to make sure everything was ok telling them that i wasn't ready yet for the web and at the same time making sure everything was ok. everytime they told me the same thing they told me at the beginning ( just call us back when ever you are ready). Now finally that i was ready for it, i called them on 12/28/2022 and woow a nice surprise that a sales rep named ***** and she told me that I didn't have that service available because a payment issue, I told her that i already paid in advanced $1,500 in advanced and there was no balance due. She told me that i was getting deducted every year an amount that they didn't told me and because the last annual payment didn't go thru they canceled my service and lost my $1,500. She spoke with her supervisor and they came with a "REALLY NICE/JOKE SOLUTION" you can pay $536 more and you'll get a cheap service and YES YOU LOST YOUR MONEY.Business Response
Date: 01/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 9, 2019, our customer purchased **********************'s ********************************* (WDS) for a one-year term. This service enlists GoDaddy's ************** Services team to create a custom website (for a one-time fee), utilizing our WordPress product to host the site. Before the build can begin, customers must submit information to our WDS team, including images and text for the website.
On September 19, 2022, the hosting plan associated with their WDS plan was canceled after their financial institution declined its renewal.
On December 28, 2022, they contacted GoDaddy's ******************** and were properly advised that their WDS plan had been canceled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 3, 2023, GoDaddy's WDS Leadership team contacted our customer and, as a one-time exception, provided them with a new ********************************* build, along with three years of hosting. Our customer expressed their satisfaction with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Business Response
Date: 12/30/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On May 26, 2021, our customer canceled an unused hosting plan and received a refund to In-Store-Credit (***) which could be applied to future purchases within their account.
On December 29, 2022, our customer contacted our Care team and requested for the *** to be applied to their original payment method. By default, our Care team can only see the last 90 days worth of transactions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On December 30, 2022, our office successfully applied the *** to their original payment method. Our customer should allow 3-5 business days for the funds to fully post to their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:12/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a business owner and someone hacked into my gmail account on November 23, 2022 tried to delete my account / take down my website, or both. I am re-securing all my major accounts. I would like to work with someone directly at Godaddy, as I do not want to risk compromising that account as it is attached to my business website. Please contact me directly.Business Response
Date: 01/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
The account in question has not been accessed since August of 2021.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our offices attempted outreach was not successful, but we have shared steps via the email provided in the complaint for how our customer can secure their account. If our customer requires additional assistance, our support staff is standing by and can be reached at ************, or they can visit ************************************** for chat options.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since 2008, GoDaddy has hosted my website and domain. A few months ago, Sept 2022, my directory of my had been removed. It me and my employee's over 14 years to build the networks of hundreds of businesses. When I called GoDaddy, the tech stated he "I was in luck, they have it stored and could restore it for $159.00. After I paid the $159.00, the tech rep stated there is no guarantee the Directory will be restored. I felt taken of advantage of simply because initially, before I paid he stated I was "in luck" and that it can be restored. I had him refund my money. I did not receive notice that my website's directory was missing, in a time manner as well. I want compensation for loss of business/money or my Directory restored. Just this month, 12/14/2022, I spoke with another tech rep, who reinstated my hosting for $13.99 and stated the website will be restored. Still my Directory is not.Business Response
Date: 12/30/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 29, 2014, our customer purchased cPanel hosting for a one-year term. The hosting has continued to renew on monthly and annual terms via auto-renew, online, and guide-assisted transactions.
On October 29, 2022, GoDaddy attempted to renew the hosting per our customer's account preferences. However, the hosting failed billing. Additional renewal attempts were declined on November 5 and 17, 2022. After each failed billing GoDaddy sent a notification stating action was needed to prevent cancellation. As no action was taken, the hosting plan was canceled on November 17, 2022, for non-payment.
On December 15, 2022, our customer contacted our Care teams regarding their website being down. After discussing options our customer purchased new hosting with an additional fee to attempt to restore website content from GoDaddy's Disaster Recovery server backups. While an option for customers who do not have an actual backup of their website, there is no guarantee that all content will be recoverable. The restoration attempt was completed that same day.
On December 23, 2022, our customer contacted our Care teams advising of database errors on their website. They were correctly advised that the database in question was not recoverable from our server backups.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, every effort was made to recover their website from our server backups.
As a goodwill gesture we have refunded the associated hosting restore fee.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddy
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