Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 456 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their supervisor from customer service said because I have escalated this to BBB, they won't provide any support over the phone. This happened yesterday morning.
Business Response
Date: 12/19/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
GoDaddy provides promotional offers for new product purchases. These offers have an expiration date or other limitations. If a valid promotion is applied, our cart adjusts the price accordingly.
On August 19, 2022, our customer registered a domain in an online transaction for a one-year term at the promotional introductory pricing of $2.99.
The introductory pricing shared by our customer in their concerns and referenced with their provided screenshots was limited to one use per customer. Because the introductory pricing was previously utilized by our customer, they were not eligible to take part in the same introductory pricing again.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback. Should our customer wish to discuss their concerns further, we would be happy to assist and can be reached at [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
John Richards
Office of the CEO – GoDaddyInitial Complaint
Date:12/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
That is non sense, if I told you several times that the link you are sharing has nothing that applies to my account and you keep repeating it and you refunded all the payments to the customers after I shipped them the items, not a trustworthy company and I will warn others from using you and pull away from your horrible services.Business Response
Date: 12/16/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 3, 2022, our customer submitted an online application to utilize GoDaddy Payments. GoDaddy Payments is a merchant service that enables businesses to accept payments via an online transaction or in person using a Poynt Smart Terminal, Poynt Card Reader, or a virtual terminal. Two days later, the application was approved.
On December 7, 2022, their payment plan was suspended and five days later terminated for violations of GoDaddy Payment's Risk Policy. Upon termination, we refunded the buyers all undeposited settled transaction(s). We also voided all undeposited unsettled transactions made through their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and empathize with our customer's frustration.
The eligibility to utilize GoDaddy Payments is based on a variety of factors. While we cannot provide any specific information regarding this decision, they can review common reasons an account could be closed in this link: *****************************************************************************************************.
We also advise our customer that they will need to make alternative arrangements if they wish to recharge their customers.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyBusiness Response
Date: 12/21/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to review common reasons an account could be closed in this link: ***********************************************************************************************************;
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddyInitial Complaint
Date:12/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint ID # ********
I've received a response from ****** G from Godaddy in response to my complaint with Freedom Voice that I made via BBB. I'm not sure that you understood my complaint. I had separate accounts for each of my phone numbers. My accounts were combined into one account. Freedom Voice is suppose to have billed my card ending in ****. However, Freedom Voice has charged and attempted to charge the other cards I used when my account was separated. Freedom Voice has successfully taken $160 from my debit cards after my account was combined. And although the money was deducted from my credit cards, payment was not reflected. I tried to reach a supervisor several times to rectify the issue and received no help. I have the payment dates, payment amount, last 4 of the credit card used when the payments were made. I'm asking that Freedom Voice not charge my other cards anymore and to reinstate my account. The only card that should be charged is my card ending in ****. So I'm not sure if those other accounts need to be deleted so my cards will not be charged further. I've requested my account be reinstated without payment, because I've already paid Freedom Voice as well as my other cards I previously used not be charged. Furthermore, please contact me . Thank you.
***************************
************
3570260 Account #
e. I wrote customer support several times. ********************** has taken approximately $165 from and has not credited my account that amount. And all of my numbers are disconnected because I told them I would not pay because they already took the money from my cards. Which has caused a loss of business from me, because my clients can not call me on my business phone. I've told freedom voice I could give them the card numbers and the date of the transactions where I was charged. I was told to report my cards as lost so that Freedom Voice would not continue charging my cards. I asked what about the money that was taken and not applied to my account and was told to just pay the bill to reactivate service. Why should I keep paying when Freedom Voice is charging my cards every month, but not applying payment to my account. Then I am being forced to pay my $70 additional to keep my lines active. requesting accounts to be reactivated and 3 months of free phone service.Business Response
Date: 12/15/2022
FreedomVoice, a GoDaddy company, provides small business telecom solutions.
Upon conducting business with FreedomVoice, our customer acknowledged and accepted our agreements, found at https://www.freedomvoice.com/terms-conditions.
On April 21, 2022, our customer activated their ********************** account. Between April 2022 and July 2022, an additional three accounts were activated.
On July 11, 2022, all their FreedomVoice accounts were combined to assist with our customers monthly billing. Because the lines that were added were not combined with our customers plan until July, there were separate invoices sent to our customer prior to this date.
On August 30, 2022, our customers' services were suspended due to non-payment. Payment was received on September 1, 2022, and at that point, the service was reinstated.
On November 2, 2022, and December 2, 2022, billing notices were sent to our customer. Unfortunately, they did not have a valid payment method on file.
On December 12, 2022, our customers services were suspended due to non-payment.
RESOLUTION:
FreedomVoice upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration. As a one-time courtesy, we are willing to reactivate our customers service, with the agreement that a valid payment method must be on file for future billing notices. If they wish to accept this offer, we can be reached at [email protected]
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a small hemp business. I own a federally legal business, but I feel that I am being treated unfairly. I applied for merchant processing with this company two years ago and being charged way more than other businesses just because I deal with federally legal hemp. 5-7% to be exact, which is very high. In early December ( our busiest selling season) the company shut our merchant processing down without notice or warning. When I reached out to our representative, she said it was because we have CBD on our website. I explained to her that we were a CBD company when we started and our COA's were all approved, and we were grandfathered in. We use the merchant processing in our little store, local events and our website. This disruption in service has hindered my small business, making me question if I will be able to keep employing my daughter. This is a horrible way not only to treat a customer, but human in general. I am okay with the company changing their mind as to whether or not they want to work with my business, but the decent thing to do would have been to give me some warning to find another processor since as a hemp business it take longer than usual for underwriting to process all required FEDERALLY LEGAL documents. This company should be ashamed to treat small businesses like this. We are just trying to survive with the extremely high rates we are forced to pay to even stay in business. The company is also sending threatening emails saying that they are going to refund all of my customer, but didn't even say how far they are going back or even telling me how much I will have to try and recover.Business Response
Date: 12/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On February 9, 2021, our customer was automatically approved for the use of Poynt to complete transactions on their website.
On November 30, 2022, a transaction took place that alerted our Commerce Advanced Support (***) Team to review our customers account.
On December 6, 2022, the *** Team notified our customer, advising them that they had identified prohibited products in their online store and asked that the items in question be removed. GoDaddy sent a follow-up email on December 8, 2022.
On December 9, 2022, our customer replied to our message and advised that selling CBD products is integral to their business and that they do not intend to remove the items in question. They also requested that we close their Poynt account and inquired how to return their hardware. The next day, the *** responded to our customer with information to return their hardware. The Poynt account was closed on December 12, 2022.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration and our office has connected with them to attempt to address their concerns. We have also shared their feedback internally in an effort to improve our service levels.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:12/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently contacted godaddy.com to host my website. its been awhile since ive built a website. i paid for three months of hosting. in which im having a problem with uploading my site. I texted and called customer service to get no help at all....I went with godaddy.com because i remember their customer service was excellent before when i dealt with them. the have something cal ***** in which i know nothing about, i am use to having a cpanel from them... the guy that i talked to told me he could not switch me to a cpanel unless it was under 44 hours, in which it was 48... I did everything the instructions siad multiple times and my site is still not show on the web...godaddy.com customer service has fell off ...i am trying to contact corporate customer service to help me get my site up and running.... threequarterproductions.comBusiness Response
Date: 12/14/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 8, 2022, our customer purchased an Economy Windows Plesk Hosting plan for a three-month term via a phone interaction.On December 10, 2022, our customer contacted our Care team for assistance with the hosting plan in question. Our representatives worked with our customer to the best of their ability to assist in resolving the errors they were experiencing. It was determined that the incorrect hosting plan had been purchased. At this time, our customer requested a refund. Unfortunately, the product in question was no longer eligible for a refund; therefore, their request was denied. Information regarding our refund policy can be found here: https://www.godaddy.com/legal/agreements/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration. During a recent interaction with our Care Support team, we were able to extend a one-time courtesy refund which was applied to the correct hosting plan. We encourage them to continue to work with our Care team should they require further assistance in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I do not accept their response. They have taken NO action. We keep missing each others phone calls, so I will email the address he provided to set a time to call.Thank you!t they won't do it and are making me pay. In addition, they forbid me from talking to a manager. I was able to talk with a supervisor, but he would not transfer me and said it is not allowed to talk with managers. So I was forced into a dead end since I couldn't talk to the people that are able to make decisions.Business Response
Date: 12/15/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 10, 2022, our customer manually downgraded the registrations for the domains in question by removing Domain Ownership Protection (DOP). DOP is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. A domain must be in an active status to disable DOP. The steps to downgrade Domain Ownership Protection are found at: ********************************************************************************.
Shortly after removing DOP, they contacted our ************* Team and requested to add DOP back to their domain registrations.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer and remains available to assist them. They can contact us by emailing [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyBusiness Response
Date: 12/21/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response that our customer canceled the products in question and that we have attempted to connect with them.
We remain available to connect with them and discuss this matter. If they email us at [email protected], we will call them directly. In their response, we ask that they consider that our hours of availability are Monday-Friday, from 9:00 AM to 4:00 PM MST.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 01/10/2023
They have not tried to reach out to me. I will email them now to try and set a time.Initial Complaint
Date:12/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 10th 2022 I contacted GoDaddy sales and support Because one of the websites we have contracted through them was redirecting to a third party site that had nothing to do with us and we no longer had any access to make updates. They advised me it was because there was malware that they had allowed to be installed on their Shared hosting servers that they manage, that was affecting my website. They said that in order to fix the problem I would need to purchase their website security package. I had only one condition and specifically asked if I purchase this will it solve the problem. I was advised yes if I made the purchase the malware would be removed by one of their technicians and then I would have access to the site to perform the updates needed. This never happened. For 30 days I've been waiting for them to finish cleaning the site and it never happened. I contacted GoDaddy support to get a refund for the website security package they sold me under false pretenses. They refused to refund any money stating that they had cleaned the website and website cleanings are non refundable. This is unacceptable as they sold me a product under a condition that was clarified before I purchased and they false advertised and took my money. After asking for a supervisor then they offered me only a 50% refund. After talking with a supervisor they refused to fully refund the product they sold me under the pretense of solving the problem and I have exactly the same problem. The technician even advised me that they were never able to complete the cleaning because the website needed to be updated. I advised them I can't even get into it to update it because of the malware and then we went in circles with this info.Business Response
Date: 12/15/2022
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 10, 2022, our customer contacted our *********** regarding issues they were experiencing with their website. They were informed their website was infected with malware and that in general, customers are responsible for their website content and security. They agreed to purchase GoDaddys ********************************* to clean up the malware on the website in question.
Following this interaction, they were later sent an email from our Website Security Team informing them the malware had been removed from their website; however, there were several vulnerabilities identified with the website, and various recommendations were made to secure said vulnerabilities.
Our customer did not contact our *********** again regarding the website in question until December 10, 2022, indicating they were still seeing their website was infected. Our ************* **** offered to step them through their product to identify the malware that had been removed, and as a courtesy, their ticket was reopened to perform an additional malware cleanup. Our customer declined this offer and requested a refund.
In an exception to our refund policy, and as a gesture of goodwill, a partial refund of 50% was applied to their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Considering the review of our customers account and interactions with our support staff, we respectfully decline their request for a full refund of the service in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**************
Office of the ***** GoDaddyInitial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
That still does not explain why you terminated the account and refunded/ voided all the payments. We looked at these so called "reasons for account to be terminated" and we didnt fall under any of those categories. The fact that you cannot provide us yourselves with a sole reason as to why our payment account was terminated is not only suspicous and unfair, its unprofessional. Why provided services, and you refunded the money. Which caused our company to lose money. This is completely unacceptable and when we called to speak with management, no one would let us speak with upper management or a supervisor.
We want the reason as to why our account was terminated, exactly what did we "violate"?
PLEASE ADVISE
refunded for services we already provided. The first representative transferred me to a different department. The second representative put me on hold and said he was working on figuring out why this may have happened. Finally, after being on hold for 40 minutes, he comes back on the line and says he will have his payments risk team send me an email in regards to why this happened. I asked to speak with a supervisor and he came back on the line and stated that the supervisor would tell me the same thing. They were not authorized to go over this information, yet, they did not have a payments risk team department to speak to. He then said that once I receive the email, I would be able to respond directly to the email and the payment risks team would be awaiting my response. I received a very generic email from the payments risk team saying the same thing the first email said. I responded and no response...I need more information as to why this happened. This is tortious interference!Business Response
Date: 12/13/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 12, 2022, our customer purchased *********************** Websites + Marketing (W+M) Premium for a one-month term via online transaction. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
On November 12, 2022, our customer submitted an application to utilize GoDaddy Payments. GoDaddy Payments is a merchant service that enables businesses to accept payments via online transaction or in person using a Poynt Smart Terminal, Poynt Card Reader, or a virtual terminal, and is an included feature of W+M Premium.
On December 8, 2022, GoDaddy notified our customer via email that their ********************** **************** had been terminated due to a violation of GoDaddy Payments Risk Policy. Subsequently, GoDaddy refunded all undeposited settled transaction(s) and voided all undeposited unsettled transactions made through their GoDaddy ****************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand and empathize with our customers frustration.
Eligibility to utilize Godaddy payments is based on a variety of factors. While we are unable to provide any additional information regarding this decision, our customer can review common reasons an account could be closed here: *****************************************************************************************************.
Our customer will need to make alternative arrangements should they wish to recharge their customers.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyBusiness Response
Date: 12/14/2022
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. Our customers GoDaddy ******** services have been terminated due to a violation of GoDaddy ******** Risk Policy. We are unable to provide any additional information regarding this decision.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***************************;
Office of the *** GoDaddyCustomer Answer
Date: 12/15/2022
What did we violate? Which violation? We reviewed them all WE DID NOT VIOLATE ANY ONE OF THEM.
So in this case there was an unprofessional error made on your behalf. Or your simply lying. We lost money by providing services and you refunding money when we did nothing to violate any of your terms and conditions. We will continue to REJECT your responses until you give us the exact violation for the reason in which you terminated our account.
Thank you,
*********************.
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have several products with the vender and I am on automatic billing. They have charged me $330 in redemption fees because according to them they attempted to charge my business debit card with **** of America 4 times. I called them and they could not provide proof that they in fact made these attempts. This is a business card the has many financial obligation daily and that account could not have been negative for the duration that they are stating. I have ask for a refund and they have declined.Business Response
Date: 12/13/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
As GoDaddy was unable to and our customer did not renew the domain names in question in a timely manner, they became subject to redemption fees, as outlined in the following help article: https://www.godaddy.com/help/what-happens-when-my-domain-expires-609.
On December 8, 2022, our customer manually redeemed the domain names in question via an online transaction. Shortly afterward, they contacted GoDaddy's ******************** and were correctly advised that the redemption fees they had paid were not refundable.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustration, the redemption fees paid are not eligible for a refund. That said, as a one-time courtesy in appreciation for their time as a GoDaddy customer, we have refunded the redemption fees.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Waiting on hold for 1 hour 58 minutes so far.....Simple problem. Email exchange working on desktop/iPhone, suddenly stops working on iPad.Asking for password. Correct password input. Rejected.Tried re-setting password des[pite it working fine on desktop.Now get directed to web site which has Warning un secure!Called in for help After nearly 30 minutes technician comes on, takes details asks me to stay on hold ,So far on hold now Waiting on hold for 2 hour 3 minutes...This is according to their web site Award winning customer support!Business Response
Date: 12/12/2022
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
On December 8, 2022, our customer contacted our Care Team for assistance with logging in to their email. Unfortunately, due to unforeseen technical issues, the call was disconnected shortly after they were placed on hold for troubleshooting.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback regarding our service levels and have reviewed the interactions in question. While we empathize with our customer and their frustrations **********************, as with all service providers, had unexpected technical issues at the time of their call.
We empathize with our customers frustration in this matter and encourage them to continue working with our Care Team to further troubleshoot their issue. They are available 24/7 and can be reached at ************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***********************
Office of the ***** GoDaddy
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