Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 455 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My domain is connected with the email **************************** name of the domain logoinweb.com.Was removed from my account and I was shocked It is removed from the account and they added Redemption Fee for no reason said he send an email I had never ever received such an email from GoDaddy they wasted my time while contacting back.Fix my domain logoinweb.com
Business Response
Date: 01/11/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 18, 2019, our customer registered the domain in question for a one-year term in an online transaction. This domain has been regularly renewed, most recently on December 26, 2021, for a one-year term.
On December 24, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer. However, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. These notices informed our customer their domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.
On January 3, 2022, the domain in question canceled within our system.
As our customer did not renew the domain in a timely manner, it became subject to a redemption fee, as outlined in the following help article: *******************************************************************************************;
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Upon contact with GoDaddys Care Team on January 11, 2022, they were properly informed of the associated redemption fees. As a one-time exception, the redemption fee was waived, and our customer renewed the domain for a one-year term.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:01/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The domain is hosted by you so you are allowing the illegal activity. You are based in ** so you need to support ** laws. You know the person since that person is paying you for the hosting fee. Please send message to the individual to remove my illegal data.
Business Response
Date: 01/10/2023
Thank you for the opportunity to address our customer's concerns.
While ********************** is the registrar of record for the domain name in question, it resolves to an IP address that is not controlled by GoDaddy. We have neither access to nor jurisdiction over the content on the site. It is the domain name registrants or site administrator's responsibility to review and maintain their website; issues regarding the content of the website will need to be addressed either directly to the owner of the site or to the hosting provider.
Based on a public network lookup of the domain name, it appears they are using Cloudflare, a popular content delivery network (CDN). While we are unable to determine the actual host for the website, the complainant may want to contact Cloudflare directly to see if they have policies to address their concerns. We have located the following contact link to report abuse to Cloudflare: *************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyBusiness Response
Date: 01/11/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response and encourage our customer to contact Cloudflare directly to see if they have policies in place to address their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddyCustomer Answer
Date: 01/18/2023
You have the Domain registered. Who is this domain registered and bought by as you know it and you can contact the buyer.Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have created a website with GoDaddy website builder for my business OOMPH GUMMIES and they delete my website when i contacted GoDaddy about the problem they told me that i missed a payment which no one contacted me about,i said ok and payed what was owed. the lady on the phone went on to say that my website will be restored which it wasn't. i then contacted them again about the same problem in which i spoke with miss ************************************ she apologized for godaddy mistake and collect some more money from me and said that they were going through technical difficulties and my website will me up in no time.godaddy then gave me a website that does't belong to me with my business name on it i lost all my products and also everything i put my hard work into i've also lost sales and businesses over this problem.Business Response
Date: 01/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 4, 2022, our customer purchased Websites + Marketing Commerce for one month. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. Per their account settings, this service was set up to auto-renew monthly.
On December 2, 2022, GoDaddy attempted to automatically renew the service in question in good faith to honor agreements with our customer, however, their financial institution declined payment. Additional attempts to renew the service were made, however, these attempts were also declined by their financial institution. Email notifications were sent to our customer following each failed billing.
On December 22, 2022, we informed our customer of the product removal.
On January 6, 2023, our customer called our Care team and repurchased the product.
On January 7, 2023, our customer called our Care team and purchased a website restore, which is required to attempt a restore of deleted websites.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Unfortunately, due to an unexpected technical issue, we have been unable to restore our customer's website. We apologize for the inconvenience and are continuing our efforts to restore the website. That said, per the terms our customer agreed to, customers are responsible for maintaining backups of their website content.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********Office of the **** GoDaddy
Initial Complaint
Date:01/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reached out to the company a number of times because I am being overcharged. One of my subscriptions is being charged twice as much as the others despite the fact that it is for the same exact thing. Every time I call I am informed that they cannot assist because their policy suggest that no refunds are allowed yet no one works with me to change the plan to the price of my other subscriptions. I never asked to be billed monthly, which is more expensive. No one will make the necessary change despite the fact that I keep reaching out to request it and I continue to be grossly over charged. I can't do anything about it because customer service is horrible. I have actually been told multiple times that there is no point in speaking with a supervisor as no one can help rectify this error. I need to change the plan and pay the appropriate amount. That is all I need and they are refusing to make the necessary changes.Business Response
Date: 01/12/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 1, 2022, our customer purchased a ********* ********** Email Essentials plan for a one-month term via an online transaction. Later that day, they contacted our ************* Team for assistance with their email plans. During this interaction, they purchased Advanced Email Security for their existing email plans and an M365 Business Premium plan. All email plans and pricing are listed on our website at the following link: ********************************************************************.
On January 1, 2023, per our customers account preferences, GoDaddy automatically renewed the service in question in good faith to honor agreements with them. GoDaddy sent renewal notices before expiration, informing them the expiring items would renew according to account settings unless additional action was taken. Account management is a customers responsibility.
Unfortunately, monthly renewal terms are higher in cost due to taxes being charged for each transaction versus an annual renewal term, where taxes are charged once for the full cost.
On January 9, 2023, our customer contacted our ************* Team for billing assistance. During this interaction, our customer renewed the service in question for an annual term.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been unsuccessful in connecting with our customer. We welcome the opportunity to work with our customer to resolve this matter and can be reached via [email protected].
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:01/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Business Response
Date: 01/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between the dates of December 15, 2022 and December 26, 2022, our customer connected with our ************* team (Care) via phone and chat regarding DNS updates for their domain. Our Care team worked to the best of their abilities to assist them. Our records indicate that all DNS updates have been successfully applied at this time.
If our customer still requires assistance, we would be happy to schedule a time to connect with them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to connect with our customer to discuss their concerns further; these efforts have been unsuccessful to date. We remain available to connect with our customer and can be reached via email at ********************@**********************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the spring of 2022 GoDaddy advised us that the current web platform we were using was going to be decommissioned. We reluctantly agreed to go with the new platform they told us we needed. We sadly had to pay for the new 5 year platform in advance, and were told the new platform would be easy/simple to learn and use - but that was never a reality. Our administrative assistant had to invest numerous hours of time with numerous GoDaddy employees on the phone almost always getting the wrong answers to the point where we had to abandon the use of GoDaddy and go with another website hosting company. Our time and efforts, not to mention our advance website hosting subscription was a total waste of money as we actually never really were able to successfully deploy our website with GoDaddy. We eventually asked that a senior manager call us, which he did. He then agreed to call our admin assistant to get the details and he never responded. We also told him we wanted a refund. We also asked to hear from their CEO...who never responded. They have in our opinion seriously misled us and wasted our time.....and they now have 5 years of future website hosting fees from us that we will never use...or want to use. This whole experience with GoDaddy was a fiasco. They are in fact lucky that all we want is a refund, as we could well be looking for the wasted admin time we also had to pay for. The Mastercard receipts are available but have had to be requested from storage.Business Response
Date: 01/12/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 20, 2022, an authorized user to our customers ********************** account contacted our ******************** to discuss concerns regarding access to their Website Builder Business (WSB) dashboard.
During this interaction, they were informed of a known issue, which was the cause of their concern. Our staff also informed them of GoDaddy's future plans to discontinue the current version of WSB and migrate its customers to our newer platform, Websites + Marketing (***).
The authorized user contacted our *********** again the same day to purchase W+M Basic for a five-year term. This purchase was later refunded to an In-Store-Credit on March 22, 2022, and was applied towards our Standard tier of ***. It was later determined that our customer would not be utilizing the additional features of our *** Standard, and their purchase was refunded and applied to a new purchase of W+M Basic.
Between March 22, 2022, and March 23, 2022, the authorized user made several calls to our ***********. During these interactions, it was determined that *** would not be a suitable alternative for their website needs. On March 25, 2022, their final purchase of W+M Basic was refunded and applied towards the purchase of GoDaddys Managed WordPress hosting for a five-year term.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been successful in connecting with our customer.We will continue to work with them to resolve any of their outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New customer. Waited about a week to get my domain transfer complete. Then as I was trying to setup my email they sent me an email saying it woukd be another week. I ask last week for the email settings and they just sent a link to sign up with ********* and use their gmail. I brought my domain to use my email. Tonight I waited 36 minutes on hold and they never answered the phone. I paid over ****** for only 1 year and this is worse than the conpany I left. Best thing now is for me to transfer my domain to another company and get a full refund. Have not been able to access my work email for over 2 weeks. Godaddy used to rule and be the best but they are with the worst now.Business Response
Date: 01/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 28, 2022, our customer purchased a ********* ********** Email Essentials plan for a one-year term as well as a domain transfer via telephone transaction with our ************* Center. Their purchase also included an email migration fee.
The email migration was initially set for January 5, 2023, but unfortunately was not able to be completed as scheduled. Notifications were sent out to our customer advising them of the next steps in order to complete the email migration. Due to missing information, the migration was not able to be completed.
On January 5, 2023, our customer called our Care Team to request a refund for their most recent transaction. They were properly informed about our refund policy regarding domain transfers. More information regarding our refund policy can be found here: ***************************************************/refund-policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers concerns and have connected with them to assist with their refund request. They have expressed their satisfaction with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddy
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