Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 455 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently one out of 3 of my domains began displaying this website is deceptive and trying to steal your information. I called GoDaddy and they initially told me that I had to purchase another security package to get the message cleared. I explained to the rep I didnt feel comfortable with that because Ive had the domain for years without any issues so they told me I could call back and speak with hosting the next day. Due to my schedule I couldnt call back for a few more days but when I did the new rep informed me she was getting me to hosting but I declined and asked to cancel the hosting portion of my account which would clear the security message from my domain within 24 hours or so. Days later the security message is still there. I chatted with a rep online last night and after he told me he was fixing the issue told me to hang on and never came back to the chat. I called and spoke with someone who was helping me after waiting on hold for ******************************************************* confirm if my site was working now which it wasnt. All I want is for my site to be parked without the security message and no one is helping me. I called back again and waited on hold for 2 hours and the call disconnected. After calling 4 times and chatting with someone Ive waited on hold for over 6 hours for my issue to be resolved over the course of 5 different interactions and still Im receiving the security message when I got to my domain online. Im not sure what else to do and I cant continue to wait on hold for hours at a time for someone at the company to get on the phone and not be any help and to disconnect my call after waiting for hours. Please someone help me.
Business Response
Date: 01/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
The warning our customer is experiencing is produced by ****** Safe Browsing, which is a service browsers use to help identify websites that contain potentially harmful or malicious content. GoDaddy does not have the ability to remove this warning.
Between January 1, 2023, and January 18, 2023, our customer contacted our *********** via phone and online chat to discuss their concerns and request assistance with removing this error. During these interactions, our staff attempted to assist our customer to the best of their abilities.RESOLUTION:
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.
While GoDaddy is unable to remove this warning on behalf of our customer, our office has connected with them to share resources that *** help remove it. In addition, we will continue to work with them to resolve any outstanding concerns they *** have.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** GoDaddyInitial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
----- Godaddy stated that everything will work once migration was done, yet 100% of email forwarding has not worked since this forced move.-----Workspace email, force moved to Office 365 with only 29 days notice and no explanation for why other than the current free email with paid hosting service is being retired, a bad joke to me as what I had bought was paid email service via hosting and with each domain name registered with them.No technical support was provided in advance on how to update my email client to use the 365 service.After digging into the situation a bit more today, 17 Jan 2023, I found that zero of my old email forwarding addresses were setup at all. I have not and cannot receive emails because of the failure of Godaddy to do their part.Ideally, email should be usable on my hosting plan, but the steps on how to do so are vague at best with how blasted my domain names dns is on how it should be configured to use hosting for my email. I have no clear idea what the correct dns should be under cpanel hosting and Godaddy does not provide that type of info without a legal fight or other extraordinary efforts.This forced email move with no internal options provided is clearly a money grab by the new owners.what I want:Since I cannot get a refund for hosting if I cancel it, but should be since the terms of the sale are prior to the removal of free email with hosting...GODADDY NEEDS TO FIX ALL CURRENT MAILBOX AND FORWARDING EMAIL ADDRESSES TO WORK UNDER MY CURRENT CPANEL HOSTING. I have over 100 of them, 89 forwards are still visible under the old workspace email list which say they were migrated to 365 but are not.Passwords for the mailboxes are set already and the admin there can see what those are without difficulty.Credit, extending free Office ******************************************************************** unwilling to setup email to work under cpanel.Business Response
Date: 01/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 8, 2022, our customers email addresses were migrated from our legacy Workspace platform to **************** 365. Our customer was notified via email prior to the migration.
We have a dedicated team of ************* available to assist customers with any migration-related concerns, and our records indicate that our customer has not attempted to contact them for support. The Email Migration Team (EMT) can be reached directly at ************. We would encourage them to contact our EMT directly for support.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has reached out to our customer via email offering to provide additional assistance if needed.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy incorrectly took money out of my PayPal Account without authorization.Business Response
Date: 01/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On January 12, 2023, per our customers account preferences, GoDaddy automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent renewal notices on December 12, 2022, and January 6, 2023, informing our customer the expiring items would renew in accordance with their account settings unless additional action was taken.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 16, 2023, our customer contacted our Care team. The services were canceled and our customer received a full refund for the recent renewal transaction. As all the products and services have been canceled from our customers account, if they desire to close their GoDaddy account, they may use the instructions within our Help article at **************************************************************
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***Initial Complaint
Date:01/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They did not help me this is a complete lie as a matter of fact my phone number is disconnected again they put it back on only for 24 hours now it is back off within 72 hours please help me because this company is lying and the man who did call me said he would fix it and call me back but never did and its off my phone should not be off lled in to let them know and asked if the service could be suspended and placed on hold and I was told it would be with no charge placed on hold. I placed a concern and on 1/13/2023 and was told I would receive a phone call from a supervisor with *** 24 hours. Today is 1/16/2023 and I have yet to receive a follow up call or resolution from a supervisor or customer care associate. These people tell me the same thing every time I call. Also I would like the phone call pulled from ******** on 1/7/2023 in order to resolve this matter so we can all hear what was told to the customer in order to restore services. Everything that was told to me the customer was a lie. While my services are off I am a freight broker and I am missing my customers phone calls and my business is suffering now my household is losing right now because of this situation. I would like looked at for other customers receiving this type of treatment lies and false promises taking peoples money is also known as theft and robberyBusiness Response
Date: 01/23/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with Freedom Voice, our customer acknowledged and accepted the agreements, found at *************************************************************;
GoDaddy acquired Freedom Voice in 2016. For more information, please see ************************************************************************************************.
Freedom Voice is experiencing unexpected technical issues and is working quickly to resolve them and minimize any impact to our customer.
RESOLUTION:
********************** upheld its agreements with its customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. We will continue to work with them to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;
Office of the ***** GoDaddyBusiness Response
Date: 02/13/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
Freedom Voice had experienced technical issues and worked quickly to resolve them and minimize any impact to our customer. Our records indicate that their service is active, and they are no longer receiving duplicate invoices.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest Regards
*****************************
Office of the *** | GoDaddyInitial Complaint
Date:01/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy gave nothing but excuses, same thing they have been doing on the phone. I did the 2 factor, tried to change contact for the Web, but it would never change. I have tried to deal with GoDaddy for the last month, it shouldn't take this long, to transfer domain and change an email over the phone, makes no sense to verify on the phone, but still require verification emailed to you.
They wouldn't accept the client confirmation, on the phone, so we filled out the ownership, twice.
Why won't GoDaddy let me transfer the domain. The only possible reason they are making it hard, so eventually the client gives up, can be my only assumption.
This is a complaint that everyone should READ. GoDaddy gave no help, AGAIN.
This is not a complaint that requires anything from GoDaddy, because we have tried everything, and they will just send another excuse from their FAQ; which I have already received, with numerous links and not enough time to read all them and still no resolution.
Business Response
Date: 01/17/2023
On January 15, 2021, our customer purchased the domain in question for a one-year term via online transaction. This purchase also included GoDaddys Full Domain Privacy and Protection.
Full Domain Privacy and Protection is a premium, add-on service which provides proxy contact details in a domain's WHOIS information and also protects against high-risk domain changes, cancellations, expirations, or the transfer of a domain name.
This service requires a domain registrant to verify their identity using a One-Time Password sent via email to the domain registrant on file. More information about Full Domain Privacy and Protection can be found here: ***********************************************************************.
On January 13, 2023, our customer contacted our ******************** via online chat for assistance with updating their domains ***********. During this interaction, our customer expressed they no longer had access to the email associated with the domains registration. Our staff informed our customer they would need to enable ******** Authentication on their account, as an alternative way to verify their identity, before this high-risk change to the domain could be made.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer. We will continue to work with them to resolve their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
*****************************
Office of the *** GoDaddyBusiness Response
Date: 01/20/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response. If our customer is unable to verify their identity using the domain registrants email, they will need to enable 2-Factor Authentication on their GoDaddy account in order to make their desired changes to their domain. We have included instructions to enable 2-Facto Authentication below. Please note that this process can take up to 24 hours.
***********************************************************************
This offices attempts to connect with our customer have been unsuccessful to date. If they still require assistance regarding this matter they are welcome to email us at *********************************************** and we would be happy to connect with them in an effort to help resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*****************************
Office of the *** GoDaddyInitial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/16/2021 I made a purchase (invoice 1937624792)to transfer several hundred domains to godaddy. my card was charged and the representative that was helping me did not successfully transfer the domains. she told me there was errors and they would not be transferred. I asked about the $2176.75 charge to my card and if it would be refunded, she told me it would be a credit on my account. As I have many domains with godaddy that was not a problem. I expected the current domain renewals would just go against the account credit. I am getting back to the task of transferring the domains and I noticed that she did not credit my account like she said. I contacted Godaddy and they told me they are not going to refund me or give me a credit. Now I am past my time to challenge this charge with my credit card (which i guess they know) so they get to keep the money and I don't get the transfer. I am a current customer and it makes me mad that this is how they resolve this kind of issue. It is obvious the domains did not transfer.Business Response
Date: 01/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 16, 2021, our customer purchased the transfer of 225 domain names to GoDaddy. As our customer took no action to complete these transfers, they were canceled on October 17, 2021.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 19, 2023, this office connected with our customer and provided them with an In-Store-Credit equal to their September 16, 2021, transaction. They expressed their satisfaction with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go daddy took down my website. I was not able to make payment as I was sick and also had gotten laid off due to the Pandemic. Two reps waved all charges and said I did not have to pay anything and that they were giving me covid relief hardship and I was not responsible for payment. They had me on hold for one hour and then said I need not worry, the site will be up and running. They lied and the site is not running. The last rep was ********. I have all his texts, he had kept texting for 30 mins. He was rude in text and did not want to help me. Godaddy needs to honor my hardship and do as they said by not charging me and putting my website up as they promised.Business Response
Date: 01/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 16, 2021, our customer purchased an Ultimate Managed WordPress Website plan for a three-month term during a call to GoDaddy's ************* Center.
The plan has been renewed every three-months, most recently on September 24, 2022.
On December 26, 2022, they called our ************* team and asked that the next payment for their website plan be delayed. At that time, they were properly advised regarding the limitations associated with their request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 17, 2023, our customer called our *********** and as a one-time courtesy, was provided with a one-month extension of their website plan. In addition, they were provided with a hosting restore at no cost.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to correct a mistake I made on one of my websites. When I call or chat I get off shore customer service. I tried fixing it that way. They miss understood me and made changes to the wrong website. I was able to fix that on my own. But my problem with the website I contacted them on still has the mistake in it. I have tried three times a day to contact them and fix it. The language barrier has been tough. After four days of this, an hour a day I started to ask for *** based customer service. The off shore customer service then starts to beg you to let them help me. I do not want any more problems with my two websites. They say they can not transfer me to *** based help.Business Response
Date: 01/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On April 16, 2019, our customer purchased a domain name for a two-year term via an online transaction. Their purchase included a free one-page Websites + Marketing (***) as part of GoDaddy's promotion.
On December 25, 2022, our customer purchased a domain name for a two-year term via an online transaction. Their purchase included a free Websites + Marketing (***) as part of GoDaddy's promotion. This plan gives our customers an introduction to our website builder but does not allow them to publish a site. They must switch to a paid version of the product to publish.
Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While most of our Care team is based in *****************, we do have international support to assist with our ques. These guides are fully trained to assist our customers with their technical concerns.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****** E
Office of the ***** GoDaddy
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