Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,408 total complaints in the last 3 years.
- 455 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have around 50 Web Names Registered registered with them. I used to be able to renew and get questions answered .....They outsourced off shore without notification.It is inefficient and anti-********.they cost me an hour of my time rather than 10 minutes today and was not able to renew....This company is now a mess and about ready to loose my business.
Business Response
Date: 02/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 31, 2023, our customer contacted our Care support team regarding their concerns with the account interfaces they were attempting to renew their products through. Our guides attempted to provide them with guidance on the multiple renewal interfaces available to them within their account. Our customer requested their concerns regarding our account interfaces be shared with our leadership team.
On February 1, 2023, our customer contacted our Care support team advising them they had been successful in finding an interface within their account that was similar to what they had been looking for. Our guide was able to assist our customer with their renewals and provide clarification on charges within their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customers candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. If our customer wishes they can reach our team at ************************************************ GoDaddy strives to offer the best service levels in the industry.
Going forward, our customer may find the following articles helpful.
Manually renew my products or services: **********************************************************************************
Renew my domains: **************************************************************
Check my domain renewal price : ********************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did receive a call from attack this weekend while I was busy doing my taxes they wanted my time at that moment its interesting to me that its been over two months that Ive been trying to address this issue but only when I reached out to BBB was it important for them to fix this problem? I had escalated this concern within the company and no one has ever called me back until I put this Better business report in..
person name ****, who is on this letter also contacted me today and I expressed my concerns into some degree. He seemed surprised at my deep disappointment and disgust.
I also have been paying for three months for My Assistant email that he has not been able to use. I wont allow him to use it because the security issue has not been taken care of so they need to return my money for those three months for his email..
they have not fixed the issue so Im not going to say that I am pleased with the end result. The end result has not happened yet. Ultimately they need to apologize and admit that they need to do better. Ive been on the phone numerous times waiting 3 1/2 hours two hours I have the screenshots of it and their employees hanging up on me when we get to a place where they dont like my position on what Im asking them and what theyre actually offering that they should be backing no they have not done what they said theyre going to do on there and not by any means so I dont accept what he saying. Thats a lie thats disingenuous and I dont accept that..
They need to refund me December January, February payments for **** email and they need to admit they have not help me in the months that Ive been trying to get help and then tomorrow they need to make sure that the gentleman that Im going to speak to actually helps me resolve my issue and makes me feel safe
department to look into if Im doing something wrong on my end to help me troubleshoot they had help me renew the password, but told me to call back for the troubleshooting ******* denied would not allow me to talk to an IT person she said that as a supervisor she was not able to transfer me to an IT person, but she can send me over to an area where I would have to pay for my own help to help me troubleshoot so I pay this company, money, yearly for their emails and $199 for my domain but over $600 a year I spend this company on my products and sometimes more cause I buy other domains and they provide you with no help and tell you now that you have to pay to fix an issue that youre having inside of a Godaddy product not to mention how rude and disrespectful they are to you. Something has to be done about this company and I want my money back for my assistance. Email that I havent been able to use.. stay away from Godaddy. find a better company Im looking into it as wellBusiness Response
Date: 02/06/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has connected with our customer to discuss their concerns and appreciate their candid feedback about our service levels. We will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Additionally, a member of our Advanced Email Support team has connected with our customer and has setup a callback to troubleshoot their technical concerns. We will continue to work with our customer to provide a resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyBusiness Response
Date: 02/10/2023
Thank you for the opportunity to address our customers additional concerns.
On February 7, 2023, a supervisor and member of our Advanced Email Support team connected with our customer to troubleshoot their technical concerns. It was determined that their email plans were functioning correctly and as intended.
While we appreciate their candid feedback about our service levels, we respectfully decline their refund requests.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a domain and website that I paid for with godaddy for years under passyourtaskjax.com. I just needed a basic minimal website and felt I was paying too much and finally spoke with someone who informed me about the free one page basic starter site, which I eventually switched from my Websites + Marketing Basic and domain: passyourtask.godaddysites.com to the free one page website under passyourtaskjax.com in August 2021. I noticed around December 2022 that my website was not allowing me, or anyone to access it and said it was up for grabs so I contacted go daddy on 12/9/22 & 12/27/22 to try to resolve this. I spent hours and spoke with multiple people and they all always think I am talking about my previous website that I paid for and never pay attention that it is the free one page site. I never was able to get the issue resolved, but at least I was able to view my website under my account information myself. I kept getting reminders that my domain was going to expire in September, but that it was going to be protected and still locked in until ****. I am ready to start recreating my website since I could not use my godaddy site and no one could resolve my issue and I could only preview my page but not access it so I went to get the text and pictures saved off of the page and now it is completely gone and I have been told it was deleted. I was told I was also warned it would be deleted, but I was not. I do not show any history of this website under my account and am completely mindblown that my hard work was just deleted with no warning and that I can't at least get the information I had saved off of it when I just spoke with you all about it literally less than 1 month ago! I feel like no one is really looking at the website I am referring to and always going back to the one I previously had. I am only talking about the one page site which was the basic starter free page using your template. I just want to save the information that I had & cust serv does not help me.Business Response
Date: 01/29/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 29, 2020, our customer purchased a domain name registration for a one-year term. The domain subsequently renewed in 2021 for another year, but it wasnt renewed in 2022 and was eventually removed from our customers account for non-payment on January 24, 2023.
Included with the purchase of the domain was a free version of GoDaddys Websites + Marketing (***) website builder platform. Our customer utilized the included *** to build their site. The inclusion of the *** was tied to the domain registration, and when the domain was canceled, the *** plan was cancelled as well.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we are unable to recover the website content associated with the free *** plan. Our office was able to locate archived versions of our customers site on the third-party website www.archive.org. Our customer may be able to utilize this option to view and capture content from their site.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:01/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is poor business practice. They were contacted and they were also given the information that I do NOT wish to move forward with the contents purchased because I simply was not going to use any of it. I had moved in a different direction for my needs.
They most certainly have on record that i have not used the domain, nor have i used the email service. Why would i pay for something that is not being used?
le and I am surprised that a company as big as Godaddy could not satisfy and understand my inquiry and/or request. Name : *********************** My customer number is : ********* Domain name : Onlineprofitpros.comBusiness Response
Date: 01/25/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
The only record we have of our customer contacting *********************** ************* Team is on January 21, 2023, when they requested to cancel their email service and request multiple refunds. During this interaction, as a one-time courtesy and exception to our Refund Policy, they were provided refunds for the three most recent renewal transactions.
While we respectfully decline their request to provide additional refunds, if they can provide documentation supporting their claim that they contacted our care team to cancel their product, we would be happy to reconsider this position.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 01/28/2023
It's easy to request documentation for something that does not exist. We are talking about a phone call... 4 YEARS ago.
I cannot say that I'm surprised. Upon looking up business reviews, you don't have the best track record. It seems that scamming people is a normal practice, unfortunately.
I'm surprised that this is how GoDaddy conducts business. Upon investigating the reviews, I've reald that this is thnorm for.
Business Response
Date: 01/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 17, 2019, our customer purchased the domain name in question for a two-year term via the GoDaddy website. Immediately afterward, also through an online transaction, they purchased an Email Essentials plan on a monthly basis.
We provide our customers with full control over renewal preferences, and they can, at any time, log into their account to modify these.Per their preferences, GoDaddy automatically renewed the email monthly, most recently on September 17, 2022. Following each renewal transaction, an email was sent to them.
On October 17, 2022, GoDaddy attempted to automatically renew the email service to honor agreements with our customer, but their financial institution declined payment. As a result, the email plan was ultimately canceled on November 6, 2022, for non-payment.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On January 21, 2023, our customer contacted **********************'s ************* team for the first time to request a refund for all renewals of their email plan. They were correctly advised that these transactions were outside GoDaddy's Refund Policy. But, as a one-time courtesy and exception to our Refund Policy, they were provided refunds for the three most recent renewal transactions.
At this time, we respectfully decline our customer's request for additional refunds and advise them that all future refund requests will be processed per GoDaddy's Refund Policy, which can be viewed at ***************************************************/refund-policy
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented.
Regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:01/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called multiple times for this business to remove 2 factor authentication on our account but have failed to do so. I have been on the phone with them back and forth for 2 weeks and nothing is getting done. They said that they will send me an email in ***** minutes, here I am days later. I need two factor authentication removed because the phone that permits the access is not working. They tell me to submit the two factor removal form which I have done 4 times. I told called them to send the confirmation email to another email which they told me to submit another form, and another. This business failed to deliver anything to me. My business is paying for Domains that need to be canceled but I cant because of this two factor authentication issue which they have yet to resolve. The last representative I even asked to speak to a manager which they refused.Business Response
Date: 01/23/2023
Thank you for the opportunity to address the complainant's concerns.
Upon conducting business with GoDaddy, we require that our customers acknowledge and accept our agreements, found at ***************************************************.
On January 23, 2023, this office connected with the complainant to explain that they were not the listed account holder for the account in question. We also explained that GoDaddy has a vetted and established process to gain access to an account and suggested they work with the account holder and reference this GoDaddy Help Article: GoDaddy - Regain access to my domain or my GoDaddy account
The complainant also accepted our teams offer to continue working with them to gain access to this account.
Thank you again for the opportunity to address the concerns presented by the complainant
Kindest regards,
*************************
Office of the ***** GoDaddy
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