Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,407 total complaints in the last 3 years.
- 454 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
edit card company to understand how they allowed a charge to go thru on an expired card.I did not receive any other notices via email from GoDaddy and they have my old mailing address which I have not lived there for 2 years. Any help or insight you can provide would be most helpful - I feel GoDaddy's refund policy is intended to not be very customer friendly at all. Thank you
Business Response
Date: 02/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On January 5, 2015, our customer registered two domain names for two-year terms each in an online transaction. The domains have continued to auto-renew on a biennial basis.
GoDaddy participates in card updater services supported by our customers credit card issuer, which may automatically update expired payment methods on a customers behalf. These practices are discussed in our Universal Terms of Service Agreement.
On December 31, 2022, GoDaddy sent a notice informing our customer of the pending auto-renewal of their domains, and that GoDaddy may be notified by banks of updates to expired payment methods allowing for successful product renewal. ****************** is a customer responsibility.
On January, 6, 2023, per our customers account preferences, GoDaddy automatically renewed the domains in question in good faith to honor agreements with our customer.
**********************, as a registrar, acts as a broker of sorts when registering or renewing domains. GoDaddy pays funds to the particular domain registry in good faith to register or renew a domain for a customer, and has a limited time to receive a refund for those funds. Refund terms for yearly versus multi-year renewals are set by the domain name Registries and help set the basis of our Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We value our customer's business and empathize with their frustration. As a one-time courtesy we have fully refunded the transaction in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy LLC, a well-known web hosting and domain registration company, has been engaging in fraudulent practices by falsely advertising services and keeping customers on hold for extended periods of time. i've experienced these issues and has expressed frustration over the company's lack of resolution for almost a year now.If the promotional credit doesn't get applied as promised, i may choose to take legal action because i have proof from screenshots and recorded callsof my own & you should to which we will subpoena. This may involve seeking compensation for any financial losses or damages incurred as a result of GoDaddy LLC's fraudulent practices. Legal action may also involve filing a complaint with the relevant consumer protection agency or seeking the assistance of an attorney. call me immediately to resolve this issue It is important to note that the information provided in this description is not legal advice and is based solely on the customer's allegations.Business Response
Date: 02/10/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;
On January 2, 2023, our customer registered a domain name for a one-year term in an online transaction. Our customers purchase also included a free 1-month free trial of Websites + Marketing (***), GoDaddys proprietary do-it-yourself website builder. GoDaddy often provides promotional offers for new products. These offers have an expiration date or other limitations, details of which are provided to customers.
On January 26, 2023, our customer upgraded their free trial of *** to a paid Premium tier plan in an online transaction.
On February 2, 2023, GoDaddy attempted to renew the *** Premium plan per our customer's account preferences. However, the *** failed billing. An additional renewal attempt was declined on February 7, 2023.
On February 4, 2023, our customer contacted our Care team regarding their website being down. At that time, they were correctly advised their *** had failed billing and would need to be renewed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has been successful in speaking with our customer to address their experience and resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Wordpress Hosted website from GoDaddy - the package comes with a theme made by GoDaddy. However, the theme I'm using (Go by Godaddy) features numerous bugs. Some of which I've fixed myself - mostly image issues where the images are being stretched. However, there is one issue with a gallery on the theme (not an external party plugin) which I cannot find a way to fix. It is stretching images to twice their size and the images are blurry. This is a broken product. However GoDaddy will not help me get a fix and the only way they will fix it is if I pay them additional money to look at my website. The product is broken and yet they want more money to fix it.I've experienced awful customer support from two people at ********************** who just will not help me at all and tell me to go to my developers when they are the developers.Business Response
Date: 02/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 21`, 2021, our customer purchased a Basic Manager WordPress plan for a five-year term during a call with our ************* team.
On February 4, 2023, our customer contacted our care team via online chat. During this interaction, they were correctly advised that modifications to the theme associated with their WordPress website were beyond our team's Scope-Of-Support. Our team also suggested They purchase a WordPress Premium Support (WPPS) subscription for one month. WPPS is a subscription-based service that allows customers to submit tasks to our WordPress team to help fix issues (including themes) and optimize WordPress websites' performance.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy in appreciation for their time as a GoDaddy customer, we have provided our customer with a one-month credit for WPPS at no cost. To implement this credit, our customer can contact our customer care team. Their contact information can be found at this link: GoDaddy Global Support | Contact Us - GoDaddy **
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:02/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a pop-up that advertising for the w+m as a one-month free trial AND not long after the email & marketing offered the same one-month free trial. Neither of the products worked, the *** even caused added problems, after approximately 4 days I ended the trial. Only to have both packages charged to me the next day. Since then, I have moved my domain and 2 emails out of GoDaddy and to ********** I was forced to contact 5 separate times to have my domain unlocked and every time I was told that my products were ready to be migrated, but every time the other company and I would try to migrate them, they would still be locked and I would have to contact them again and wait for ungodly amounts of time for them to get back to me then wait long hours the other company's techs to get back to me so I could start all over again and again and again. In one of the contacts with GoDaddy I was told to delete my emails and that caused my business to shut down for 3 days due to the domain never being unlocked on so many occasions. I have done domain migration for other companies, and it would take around a day to complete the process. From the time I started till the day I got my domain and 2 emails; a total of 5.5 days had gone by and 3 of which I as unable to conduct business. Last night I cried and cried in fear that my company would not recover plus so much frustration. I had a ********* business professional package through GoDaddy, and that subscription runs out 2-14-23, NONE of the data will transfer and I lost 4 days of emails, luckily, I had backed-up the rest. It was Godaddty's false advertising that made me try the 2 marketing apps, go daddy's limited functioning apps, it Go daddy that gave me false advice and false information about the domain I purchased. I very stand firm on getting paid back $18.09 and $11.98 (that might be in change) and after the nightmare I was put through the last 6 days. I want my money back for all of it.
I reject their offer!
ytime I would switch apps or attempt fixing these problems I would would always get redirected to Godaddy and have to sign back in, over and over. I want refunded!Business Response
Date: 02/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 23, 2022, our customer purchased *********************** Websites + Marketing Basic (***) for a one-month term via online transaction. *** is a proprietary, do-it-yourself, template-based product to construct a website.Per our customers account preferences, GoDaddy has been renewing their product automatically between December 2022 and January 2023.
On January 30, 2023, our customer, or an authorized user to their account, processed a renewal of their *** for a one-month term. Following this renewal, their *** was also upgraded to a higher tier in a separate transaction.
On February 3, 2023, our customer contacted our ******************** to request a refund for their *** renewal and upgrade. Our staff properly informed our customer that their purchase was outside of GoDaddys refund policy which can be found here: ***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office has successfully connected with our customer. As a one-time exception to our refund policy, we will honor their request for a refund and will continue to work with them to resolve any outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyBusiness Response
Date: 02/10/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
While our customer did redeem a ****** free trial of GoDaddys Marketing Suite Basic, the transactions in question are for a renewal of their existing Websites + Marketing Basic and an upgrade to Websites + *********************************** has attempted to work with our customer to resolve their concerns. We are more than willing to honor a refund of their purchase as a one-time exception to our refund policy, however, they must first cancel the product in question from their account no later than February 17, 2023. If they are unable to cancel the product, they will need to contact our ******************** to request assistance. Once the product is canceled, they may contact our office via email at *********************************************** to request a refund.
We have included instructions to cancel a product here: ***********************************************************************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***************************;
Office of the *** GoDaddyCustomer Answer
Date: 02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
Date:02/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a long time customer for ********************** and spend a lot of money with them. For the past 6 months it is impossible to reach anyone there and tonight when my email disappeared inexplainably I am unable to reach anyone and have been on the phone on hold for 2.5 hrs. This is horrible customer service.Business Response
Date: 02/09/2023
Thank you for the opportunity to address our customer's concerns.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office has made multiple attempts to connect with our customer via phone and email. Unfortunately, these attempts have been unsuccessful to date. We are more than willing to connect with them in hopes of resolving their outstanding concerns and can be reached at ***********************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddyInitial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a BS canned answer, most likely from a bot. It's the same disregard I experienced on my multiple calls to the customer no-service department. If they were serious about customer service, they would call me to correct the situation. My cell phone is ************. I'm not holding my breath.Business Response
Date: 02/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 2, 2023, our customer called **********************'s Care Team. Unfortunately, they experienced a longer-than-expected hold time due to higher-than-average call volume.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and the hold time they experienced. We have reviewed these concerns and have identified improvement opportunities. Additionally, we offer 24/7 Customer Support via chat to alleviate wait times. They can find instructions at this link: **************************************************.
Thank you again for the opportunity to address the concerns presented by our customer, as our goal is to assist each customer as quickly as possible and offer the best service levels in the industry.
Kindest regards,
****************
Office of the ***** GoDaddyBusiness Response
Date: 02/10/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
While we empathize with our customer and their frustrations, we have determined our customer was given the correct information from our guides. If our customer still has questions, our Care team is available 24/7 to assist them with their support needs. They can be reached at **************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddyCustomer Answer
Date: 02/10/2023
I was not given correct information. You haven't checked anything. I've requested a call to resolve this. Nobody has called me yet.Initial Complaint
Date:02/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have business services through GoDaaddy and my email was hacked and is now blocked. I received the worst customer experience of my life and it seems their business is a joke. keep being told ********* has to unlock it and it will take **** days but it has been 8 days and GoDaddy says the case has not even gone to *********. I've spent 15 hours online with chat support, phone or tech support. I was on hold on the phone for 2.5 hours one day and gave up. I can't get a manager to speak to me. After waiting to get chat support, chat disconnected this morning. Every person I talk to gives me a different timeline and nobody gives me clarity.My small business will fail if I don't get email up and running. I want godaddy to refund me for all current services. As soon as this is resolved I will cease working with them.Business Response
Date: 02/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 25, 2023, our customer contacted our Care Staff regarding their inability to send emails from their ********* 365 (M365) email plan. At that time our staff determined that their email plan had been blocked by ********* for sending an excessive number of invalid emails. During the interaction, a ticket was created to begin the process of removing the block. Our Care Staff correctly advised our customer that it would take ***** hours for our Advanced Technical Support Team to review the request and submit to ********* to action, but did not share with them that ********* would take **** days to remove the block.
On January 29, 2023, our customer was notified that their request was approved and submitted to ********* and it would take **** days for them to remove the block.On February 3, 2023, the block was removed and our customer was notified.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience and have confirmed their email is working as intended. Our office has connected with our customer and are working toward an amicable resolution. Once our customer has completed moving to a new email provider and their M365 plan with us is canceled, we have agreed to provide an out-of-policy refund for the time remaining on said plans as a gesture of goodwill.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In the summer of 2022 I purchased an account and domain on a 1 year subscription. In January I used the same service and account to purchase a 2nd domain. However, my account was compromised and my entire account and both domains stolen. Even though I could provide proof that I purchased with my credit card information, godaddy has yet to recover my account. Someone else is running my account with my information on it and they will not release it back to me. Very disappointed in this service.Business Response
Date: 02/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Review of the account in question suggests multiple parties that know each other had access to it. There is no indication of a compromise.
On February 1, 2023, our customer and the other party contacted *********************** Care team by phone for assistance with moving a domain name from the account in question to another GoDaddy account. The process to move a domain name from a GoDaddy account to another may be viewed in the Help article found at ******************************************************************************************************.
The domain name successfully moved from the account in question to another GoDaddy account as our customer desired on February 1, 2023.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to contact our customer to discuss their concerns and was unsuccessful. We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:01/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Go Daddy email account thru Go Daddy paid website under control of Go Daddy hosted services. isnt providing **** services, isnt providing spam control services, isnt providing customer protection when purchasing ******************** hosted services and email that is hosted on godaddy, isnt providing correct support for services, makes us stay on the phone for hours with service then does nothing. overcharges for serves, and i can go on. all my emails from my hosted godaddy account goes to spam, have provided and worked with godaddy for security certificate and still doest happen after many hours of working with support team. please respond to emails since i no longer can get reasonable answers and work done on a hosted service, that is now getting spammed.they also have done a lot of things to get us to pay, and didnt do the services, ******Business Response
Date: 02/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Business Plus Website Builder, which is a proprietary, do-it-yourself, template-based product to construct a website.
On December 22, 2022, our customer contacted our ******************** to discuss their concerns regarding their websites SSL certificate. During this interaction, GoDaddys staff worked to the best of their ability to walk our customer through reinstalling the SSL.
Our customer also expressed concerns relating to their Workspace email. GoDaddy is in the process of migrating all of its customers from Workspace email to ********* 365. Our staff attempted to transfer our customer to our Email Migrations Team; however, this department was closed at the time of the phone call.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Our office has attempted to connect with our customer and will continue to work with them to resolve their outstanding concerns.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
*****************************
Office of the ***** GoDaddy
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.