Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,407 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My small, woman-owned business hired GoDaddy (DG) to build a new website, host our company *************** From the onset, in Nov, I was very clear with ** that it was essential our website be functional ASAP as we sent out promotions & press releases about a big upcoming event. When the site went live 12/29/22, we immediately discovered a major malfunction. The Contact feature was not directing inquiries to us. This function is critical, given this is a new *************** would be questions. I have documented 18 1/2 hr. (not including hours spent emailing & attempts to resolve the problem myself) on the phone with ** tech support who were incapable fixing the problem. The ** design department blamed the email department and vice versa. I also have documentation to support that ** was not working on my problem and even closed an open ticket claiming the is*** was fixed. With a big event around the corner and nobody at ** able to fix the problem, we moved the domain, email, and website to another provider and contracted an outside party to fix the problem-which they did in LESS THAN 24 HOURS! We do not dispute GoDaddy attempted to build the website, but it was not complete given a critical feature was not functional. When I called GoDaddy to dispute the charges on 1/17/23, I was repeatedly transferred and put on hold for 153 minutes. I am willing to give GoDaddy a partial payment- less what I had to pay another programmer to get the site functional. This is more than equitable - and by NO MEANS takes into consideration the time, aggravation, and complete disrespect I experienced with the GoDaddy organization. All of this was happening right before our big event, taking an HUGE amount of time away from my deadlines. Given their complete lack of customer service, technical proficiencies and professionalism we should be entitled to a complete refund, but we choose to take the high road. I'm happy to discuss in more detail and hope they won't *** us in the meantime.
Business Response
Date: 02/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 18, 2022, our customer purchased a ***************************** This service enlists GoDaddy's ************** Services Team to create a custom website (for a one-time fee), using GoDaddy's Managed WordPress platform to host the site. Customers must submit information, including images and text for the website, to our ************** Services Team before the site can be built.
On February 3, 2023, GoDaddy was notified that our customer had processed a chargeback against their April 21, 2022, transaction. As this chargeback withdrew payments to GoDaddy, we suspended their Premium Store site.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As this chargeback has been decided in our customer's favor, their site has been canceled, and the funds associated with it have been returned to their financial institution. Funds returned after a chargeback may take up to ninety-five days to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In response to godaddy.com, I accept that a representative was able to work with me to see that I was able to get my refund, remove my payment information, and likewise assist in the deletion of my account. The representatives who reached out to me were polite, concise, and focused on fixing the issue.
What I will not accept is godaddy.com blaming the consumer for their mistake. In my original complaint, I noted that this issue first arose 2 years ago and was not properly finished then, which lead to the current issue. While godaddy.com may have contacted me before the domain renewal, these notices went to my spam folder. The representatives I worked with acknowledged that godaddy emails tend to get shuffled into the spam folder often and for many consumers.
I did receive my refund and this issue is resolved as far as I am concerned. However, I do believe that godaddy.com needs to review both their renewal policies, timing of renewal emails sent, and the training of the customer care representatives.
ad difficulty logging me into my account as well, sending codes to an email I didn't have access to. I was able to log into the email address associated with the account, but found that no access codes had been sent to my email. I was receiving no codes to my personal email, which is on the account, or the other email associated with the account. The rep asked me to try changing the email on the account. When I did, I got an access code in my personal email, but the site would not continue past the screen where I entered the code. Thus I was unable to change my email. This occurs on both my phone and my PC, so I would assume it is an issue with GoDaddy's website. Regardless, the rep directed me to a website where i could file a claim to recover my account. This website requires a color copy of a government issued ID. That was where I **** the line and demanded a supervisor. It could take a supervisor *********************** however I fear that this same situation will arise.Business Response
Date: 02/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 13, 2023, per our customers account preferences, GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to expiration on January 13, 2023, and on February 7, 2023, informing our customer the expiring domain would renew in accordance with their account settings unless additional action was taken.
This renewal also included GoDaddys Full Domain Privacy and Protection, which is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade Full Domain Privacy and Protection are found at: ********************************************************************************.
On February 13, 2023, our customer contacted our *********** to request the cancelation and refund of the transaction in question. GoDaddys staff attempted to work with our customer to the best of their ability to downgrade Full Domain Privacy and Protection to issue the requested refund.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer. We have assisted them with this downgrade and have issued a full refund. We ask that they please allow 3-5 business days for this transaction to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
*****************************
Office of the ***** GoDaddyBusiness Response
Date: 02/24/2023
Thank you for the opportunity to address our customer's additional concerns.
We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest Regards,
***************************;
Office of the *** | GoDaddyInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their customer support hold ***** have been over an hour to find a resolution they have not honored everything that their advertisements states and I fail to receive this services included in the hosting package also GoDaddy has had a lot of server issues preventing a lot of services from working I been been treated extremely bad by their customer service team I have photos of all the errors and videos of pages that would not load and dns errors to database errors and file uploads to their server some pages have would not load in cpanel I have photos and videos of all these errors they just don't care about their customers.Business Response
Date: 02/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 12, 2023, our customer purchased a Deluxe cPanel hosting plan during a call with our ************* Team.
From February 13 to February 19, 2023, our customer repeatedly contacted **********************'s ************* Team to request Out-Of-Scope for their hosting plan and associated website. Our Statement of Support can be viewed at this link: ******************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Because our customer has been unable to work within the parameters outlined in our Statement of Support, upon cancelation, we will happily provide them with a refund for their purchase of the hosting plan. If they wish to take advantage of this, they can contact this office at ***********************************************.
This refund offer is made in accordance with GoDaddy's Refund Policy, which can be viewed at this link: *******************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyBusiness Response
Date: 02/23/2023
Thank you for the opportunity to address our customer's additional concerns.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
In addition, we have connected with our customer and have addressed their concerns.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:02/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**********
Business Response
Date: 02/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 28, 2022, our customer purchased our ********************* (DBS) via online transaction. This service enlists GoDaddy's Domain Broker Agents to attempt to contact a current domain name registrant and potentially negotiate a sale of a domain name registration.
Upon entering an initial bid on the domain name in question, our DBS Agents submitted the bid to the current domain name registrant in an attempt to negotiate a sale of the domain name on our customers behalf.
On December 5, 2022, our customer spoke with our Care support team. Our customer was advised their DBS Agent had so far been unsuccessful in connecting with the current domain name registrant.
On February 10, 2023, our customer spoke with our DBS team to request a refund. Our customer was advised a refund was not applicable due to the work already completed by their DBS Agent. In accordance with our Refund Policy which can be viewed here ***************************************************************** DBS is not refund eligible.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We value our customers' business and empathize with their frustration. As a one-time courtesy we have fully refunded the transaction in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy-
thank you for your information. we are a non-profit organization. in august of 2022, the president of the *** passed. information related to this website and access to the information was not available to the **** until earlier this year. we have already executed a new website which is easternshorealano.org. we are contacting the BBB not because of the loss of the **** but what happened in the communications with Broker assigned by GoDaddy, which charged $69.99 and then told us that the *** was sold to an active online business. the *** has been sold to a webfront that does not conduct internet business. i opened the website and it is a false site. Go daddy asked us to bid to purchase back the **** for a fee of %500-$1,500. BECAUSE it was an active internet site. GoDaddy has refunded the $69.99, thank you. the act of negotiating with an owner of the *** which is active, is fraudulent. though i am not privy to that information, i would also assume that godaddy receives a % IF they sell the ***. these are fraudulent business practices. we have owned that *** for almost 20 years, the fact that we lost a member of our community which created a series of blips is certainly NOT godaddy's fault. that is not our issue. our issue is the behaviour of the company in brokering there ***s to facade companies.
again, we seek to reestablish our *** and if go daddy is brokering that transaction, to in fact act as a broker, not put some unrealistic offer out there for a *** to a company which they did not even contact. otherwise, an actual bid on the *** would have been presented in response to our initial offer. and again, when we launched the new website from the *** owner, it is a facade to present an "active" online business, instead of a sham seeking fees for the sale/resale of the ***.
Business Response
Date: 02/09/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 17, ****, our customer registered the domain in question for a two-year term via an online transaction. This domain has been regularly renewed until September 17, 2022. On that date, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer. However, our customer's financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer. These notices informed our customer their domain was at risk of being canceled unless additional action was taken. ****************** is a customer responsibility.
On November 27, 2022, the domain in question canceled within our system.
As our customer did not renew the domain in a timely manner, it became available for purchase to the public, as outlined in the following help article: *******************************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyBusiness Response
Date: 02/10/2023
Thank you for the opportunity to address our customers additional concerns.
We thank you for sharing your candid feedback and regret to hear of your experience.
During the typical domain expiration life cycle, a domain that has expired and has not been renewed *** be placed as part of an Expired Domain Auction across various domain registrars.
While GoDaddy has services that *** assist a customer with purchasing a domain that is currently owned or in use, we have no control over asking price as these are dictated by the current owner of the domain.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****************
Office of the *** GoDaddyInitial Complaint
Date:02/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
I found a different computer with EDGE and attempted to log into my account with NO SUCCESS!! This was a virgin copy, unused on that PC so was in default state with no applications like my Firefox browser.This inability to access my account, renew/manage my account will result in financial and professional reputational damage very soon and I wish to avoid legal action against GoDaddy.comBusiness Response
Date: 02/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
This office has been in contact with our customer regarding their login concerns and will continue working with them toward a resolution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My business website could not be seen after I made very minor changes. I first time I called GoDaddy they told me they fixed it. A day goes by and still the same problem. I call again only to be put on hold for 30 mins they hung up on me twice when I was on hold. When I call back they again tell me its their fault because of their faulty software they sold me under contract last year. *** called a total of 4 times only for them to just tell what I want to hear and do nothing. Meanwhile *** paid a lot of money for a service that they cant provide me with.Business Response
Date: 02/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 16, 2016, our customer purchased a Website Builder Business plan for a three-year term via an online transaction. This service was automatically renewed on February 16, 2019, and 2022, in accordance with our customer account settings.
Between January 31, and February 7, 2023, our customer contacted our *********** multiple times regarding their website not publishing. Our ************* Staff worked to the best of their ability to assist our customer with their concern.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate their candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Further, we apologize for any inconvenience our customer may have experienced during this time. As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them to minimize any impact on our customer.
They have since been in contact with a member of our ************* management team and as a gesture of goodwill, have been provided with a refund in exception to our refund policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddy
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