Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,407 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. Please share the following with the business.*** response from GoDaddy is inaccurate and disappointing. Unfortunately, I have nothing in writing from any of the web design specialists that I spoke to. This is a case of my word against theirs.
When I described the site I wanted, and how it should function, I was assured by my web designer ****** that I could do the updates WITHOUT engaging ********* Services.
*** problems were never about the number of blog posts or the migration.
*** problem was I was unable to post a new article (blog post) to the website. *** post showed up in an archive section not on the page. In a nutshell that was it. This is what all the calls were about.
All the web design service consultants acknowledged the problem but couldnt figure it out. This went on week after week.
I am glad that,after the complaint was filed, the issue was addressed and fixed. Because of this I am considering the case closed.
Regards,
***********************
Made multiple calls to website support. Each time they were unable to fix the problem - they even did test articles and it didn't work. One person commented it looks like there is something wrong with the build to which I replied well, you guys built it, so fix it!. I was told they would look into this and get back to me in 1-2 business days. That never happened. Each time it was the same thing. I want GoDaddy to honor its promise to me that for the money I paid I should be able to upload an article to the website and put past articles in an archive list. This was promised to me multiple times by the person that built the website (******). At no time during the three website design meetings was I told that I would need to pay more money to get the articles and archive on the website.Since GoDaddy employees will not give out their last name, direct phone, or email address it is impossible to contact ones that you have already spoken to.
Business Response
Date: 02/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On December 16, 2022, our customer purchased our ********************** and hosting services for a one year term. This service enlists GoDaddys **********************s team to create a custom website (for a one-time fee), using GoDaddys Wordpress product as the hosting of the site. Customers must submit information, including images and text for the website, to our **********************s team before the site can be built.
At the time of purchase, our customer opted out of our website ********* Services. ********* Services is an annual service which gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
On December 21, 2022, our customer spoke with our Design team for the initial design. During this call, our customer requested the new website to look exactly like their current site. Our customer's old website had twenty or more blog posts. The initial scope of support for the New Build only allows for five posts.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the miscommunication and inconvenience this has caused our customer.
A member of our website design team has reached out to our customer and offered one month of ********* Services to complete the migration of their blog post from the old website to the new website.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:02/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I removed my credit card information from Go Daddy for renewing a homeowners association website address because I no longer I am on the board since I no longer live there. I removed it Jan 22 so that I would not be charged this year. I received several emails from Go Daddy indicating that the website domain name would lapse because there was no payment information on file. Just two days ago, I got an email from Go Daddy saying that they renewed the website and charged it to my card, even though it is no longer on file as a valid payment.How are they able to charge my card when it is no longer on file as a valid form of payment? I disputed it with my credit card company because I did not authorize the payment. I feel like charging a card just because it was used in the past is extremely unethical and possibly illegal.Please address this with Go Daddy and I would like to hear what their response is. Thank you.Business Response
Date: 02/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 14, 2013, our customer purchased the domain name in question for a one-year term via a phone transaction. This domain name has been regularly renewed in their account both via online transactions, as well as Automatic Renewals in accordance with their account settings. The domain name was most recently renewed on February 15, 2023, via Automatic Renewal.
On February 20, 2023, a chargeback was initiated against the renewal in question, withdrawing funds paid to GoDaddy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Contrary to our customer's statement, their payment method remains active on their account and has not been removed. If our customer wishes to remove their payment method, they may do so by following the steps outlined in the GoDaddy Help article we have provided below for their convenience.
*********************************************************************
Per GoDaddy's refund policy located here: ****************************************************************** , the renewal in question was eligible for a refund, however, our customer failed to contact our ************* Team prior to initiating a chargeback with their financial institution. As such, GoDaddy is unable to provide any refunds in a state of financial loss.
If our customer wishes to receive a refund, they may cancel the chargeback with their financial institution and contact our 24/7 ************* team to request the cancelation and a refund of the domain name in question.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:02/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has a payment system that is very faulty and cost me business! I had a customer use their pay link. Everything was fine until 2 months later godaddy charges the customer again randomly. The customer was not shopping for anything they just charged her out of the blue. It made my business look bad because it appears I am the merchant but I used godaddy a system called Poynt. After going back and forth with godaddy customer service and them denying it, they finally admitted that it was an error and that is why the charge showed up on my customers bank acct twice. They said it was a problem with their engineering system. This was totally uncalled for and when I mean it was random, it was random! I had to do so much apologizing to the clients. With me asking for a further explanation and wanting them to Be accountable, they no longer respond to my emails.Business Response
Date: 02/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes ********************** Payments, which allows them to process payments for products and services on behalf of their clients.
On December 31, 2022, one of our customers clients made a purchase from them. Our records indicate that the funds were never actually debited from the clients account. This order was subsequently refunded by our customer on January 3, 2023. Their client received a refund for the funds, despite the funds never being debited.
On February 9, 2023, GoDaddy notified our customer of an internal issue where some clients were not charged at the time of purchase which might result in the charges being debited at a later date.
Later that same day, our customers client was debited for the funds that should have been collected at the original time of purchase.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers situation, the charge on February 9, 2023 was a delayed transaction and since their customer already received a refund, this debit settled the account to a zero balance.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:02/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
An email subscription automatically renewed when I had this feature turned off. GoDaddy just sent me a receipt for over $300.00 without me authorizing this charge! I want a refund! I will take my email address hosting somewhere else! I cannot contact GoDaddy. The phone number does not answer, their 'chat' system does not work, and their SMS system is not responding. I will take this to court on behalf of all the (likely millions) of users who have contracted with GoDaddy for internet email services!Business Response
Date: 02/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 15, 2023, per our customers account preferences, GoDaddy automatically renewed the email plans in question in good faith to honor agreements with our customer. ********************** sent renewal notices prior to the expiration, informing our customer that the expiring email plans would renew automatically in accordance with their account settings unless additional action was taken. Account management is a customers responsibility.
On February 17, 2023, our customer canceled the email plans associated with their February 15, 2023, transaction.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customer's request is within **********************'s Refund Policy, we have refunded their February 15, 2023, transaction. That policy can be found at this link: ***************************************************/refund-policy. Please allow five to seven days for this refund to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:02/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have been buying email accounts from GoDaddy for a while. Discovered that I was being charged full price (over $70 / account / year) instead of the correct discounted price (< $49 / account / year).Asked GoDaddy to refund me the difference and correct my account so that I could ensure that I'd receive the correct bill in the future. They passed me around, hung up on me, and failed to follow up.I've called three times, spent several hours on the phone. They won't do anything unless I'm on the phone (on hold) and then they hang up on **** want my refund and I want them to fix my account. It is simple--would take ten minutes to do if there is someone there who is competent. The amount of money is modest--probably $500 in total. The aggravation (and the idea of continuing to be cheated monthly for more years) is unbearable.My GoDaddy account number is ********. The number of the "Case" they claim to have opened is *********. However, someone told me they can't respond to an existing case...they'd have to start over!Business Response
Date: 02/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has purchased numerous email accounts for one-to-three-year terms. While GoDaddy offers discounted rates on initial purchases to assist businesses in getting started, these plans renew at standard pricing at the end of the initial term, which is posted on our website at the following link ****************************************.
On February 22, 2023, our customer contacted our ******************** and requested a refund on several email plans. Our staff refunded several email plans within our 30-day refund policy and assisted with purchasing a new discounted plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customer's emails are billing correctly, and in accordance with our refund policy, located here for our customer's viewing convenience, ***************************************************/refund-policy, we respectfully decline their request for an additional refund.
Our office has attempted to connect with our customer to address their concerns; however, our attempts have been unsuccessful thus far. Should our customer wish to discuss their concerns further, we can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****
Office of the *** GoDaddyInitial Complaint
Date:02/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
ate our profile, we are faced with a loss of revenue that can cripple our business. This is the complete opposite of our intention when we purchased the *** service from GoDaddy. I have requested to be contacted, to have this error of theirs corrected and to refund our company for the poor *** service that we were still in the beginning stages of. Thank YouBusiness Response
Date: 02/16/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 5, 2023, our customer purchased **********************'s SEO (Search ******************** ******* for ten hours a month on a six-month term. This service enlists our SEO team to perform website audits and regular SEO updates to help boost a customer's website in search results.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We are sorry to hear about our customer's experience. Our SEO team has since reached out to them to address their concerns and will continue to work with them to provide the experience we expect our customers to have. Should our customer have any additional concerns, we welcome them to share them with our office. We can be reached via **********************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:02/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 15 February 2023 (in the afternoon) I purchased one year of web site hosting via a new account. The idea was to transfer my artist web site from Wix to GoDaddy, where my domain is registered under my previous hosting account. I encountered difficulty at the outset, from domain registrar transfer to image uploading to site construction. The GoDaddy support features are practically non-existent, with exorbitant wait times. I grew very frustrated with the issues mentioned earlier and cancelled my account the same evening (15 February 2023). In their social media GoDaddy erroneously claims to offer "24/7 support".Business Response
Date: 02/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 11, 2011, our customer purchased a domain name registration for a one-year term via online transaction. Our customer renewed their domain name annually, most recently on June 12, 2022.
On February 15, 2023, our customer purchased Websites + Marketing (***) Basic plan via online transaction within a new GoDaddy account. *** is GoDaddy's proprietary, do-it-yourself, template-based product to construct a website.
Later that same day, our customer attempted to connect with our Care team via chat several times to inquire about moving their domain name from one GoDaddy account to another; however, they ended each chat before reaching our Care team. During their chat session, they were provided the following article to assist in moving the domain name: ******************************************************************************************************. Furthermore, instead of moving the domain name between accounts, our customer could purchase the *** within the same account as their domain name. If they misplaced the login information for their original account, the following article will walk them through how to recover their username: ******************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has issued a refund for the *** Basic plan since our customer canceled it from their account. Please allow 5-7 business days for this to reflect at their financial institution.
We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:02/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a complaint against GoDaddy/Media Temple regarding their poor service and lack of response to my requests for a refund. I have been a customer of ******************** for several years and have recently experienced multiple DNS outages that have resulted in significant disruptions to my business operations.Despite my numerous attempts to contact the billing department to request a refund, I have not received any response or acknowledgement from their customer support team. I have tried calling their customer support hotline and using their online chat service, but to no avail.As a paying customer, I believe I am entitled to receive quality service and support from Media Temple, which they have failed to provide. Their lack of response and inability to address the issues with their service have caused me financial and operational losses.I am therefore requesting that Media Temple promptly refund the charges of $59.98 for their services to me, as I have been unable to use them effectively due to their poor service and DNS outages. I also request that they improve their customer support system and take necessary steps to prevent such issues from occurring in the future.Thank you for your assistance in this matter.Sincerely,****************************************Business Response
Date: 02/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed in an effort to identify improvement opportunities. GoDaddy and Media Temple strive to offer the best service levels in the industry.As a result of recent hiring efforts, our service levels should continue to improve.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer has been provided with refunds totaling $60 as a gesture of goodwill.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:02/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Account #: ********* On January 26th of 2023, my website expired with GoDaddy. I considered renewing it until I compared the price to other companies and saw it was drastically higher. I requested on 2 occasions that GoDaddy provide me access to my intellectual property files or provide them as part of a downloadable attachment.The GoDaddy representatives said they would not provide me with a downloadable and I would have to pay to renew the website in order to pull the files myself.I order to protect my files I have to pay by no later than 20 days after the expiration date or they will delete my filesBusiness Response
Date: 02/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 26, 2021, our customer purchased a Websites + Marketing (***) Standard plan for a one-year term via an online transaction. *** is GoDaddys proprietary, do-it-yourself, template-based product customers can use to construct and host a website. Customers can upload and add their own content to the platform as long as the hosting plan remains active in their account. This plan was automatically renewed in accordance with our customer's account settings for an additional one-year term on January 26, 2022.
On January 26, 2023, GoDaddy attempted to automatically renew the service in question in accordance with our customer's account settings, however, their financial institution declined payment.
On February 13, 2023, our customer contacted our *********** requesting a backup copy of their website. They were correctly informed the service was suspended due to failed billing, and that upon renewal, our customer would be able to access the hosting plan to download any content they added to the website. Our customer was also informed the ********************** that makes up the *** platform was proprietary to GoDaddy and could not be downloaded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On February 13, our customer renewed the *** plan for a one-month term. As such, they may, at any time, access their service and content.
We welcome the opportunity to connect with our customer to address any outstanding concerns and can be reached via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
******
Office of the ***** GoDaddy
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