Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,406 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/13/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This did not resolve the issue. I do not have an account with GoDaddy and they charged me anyway. This needs to be removed from my credit card. They did not hold up their end of the agreement. I terminated the account last march and they still billed me this march for an account that no longer exists. This is unacceptable. *****************************statement. They asked me to fill out a request form so that they could look into this matter further. That was on 3/8/23. They said they would get back to me in 24 hour. I have not gotten any email or text so far. I have sent a dispute to my credit card company. Thank you so much for your assistance,***************************** ********************Business Response
Date: 03/15/2023
Thank you for the opportunity to address our customers' concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 8, 2023, our customer contacted our Care support team to address a recent renewal. As our customer was unable to access the account or provide information to verify they were the account holder, our Care representatives were unable to assist with account details. Following this interaction with GoDaddy Staff, our customer submitted a request to our Account Recovery Team.
GoDaddy provides its customers with full control over billing and login settings. ****************** is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Credit card company disputes can take up to 120 days for a payment processor to settle the funds. As such, while we empathize with our customers' frustrations, we are unable to provide goodwill gestures or refunds in a state of financial loss.
We appreciate our customers' candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers. ********************** strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyBusiness Response
Date: 03/21/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
It appears our customer was ultimately able to access their account and address a refund of their recent transaction with our Care support team.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 03/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:03/10/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has charged my credit card 2 years in a row for an account I do not own or have an association or access to. When I have contacted them multiple times to get a refund and take my credit card information from the account they ask me for passwords and PINs to the account which I have to remind them again that I DO NOT have access or log-ins for because the account is not mine and never was mine. They tell me "Too bad" and refuse to help me. I can provide the dates of the transactions and the PayPal Payment numbers and everything but they say unless I log into the GoDaddy account they cannot help me. And I have to explain all over again that it's not my account and I didn't authorize the charges! I just want a refund and to be done with this whole mess. I didn't authorize these charges. The next course of action is to file a fraud complaint with PayPal and my bank.Business Response
Date: 03/15/2023
Thank you for the opportunity to address the complainants concerns.
We are unable to locate an account with the information provided by the complainant and have been unsuccessful in connecting with them. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with additional details regarding the transactions in question, we will gladly investigate their concerns further. We can be reached directly at ***********************************************.
Kindest regards,
********
Office of the *** GoDaddyInitial Complaint
Date:03/10/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In response to Godaddy. I have unauthorized payments being withdrawn from my bank account and I have no access to the account, in addition their is a company call solarenery.com on my godaddy account in which I am not the owner of. I want to know how they got access to my username/customer's Id. My business is ************************** and my recovery information that I had on my godaddy's account since 2014 was *********************** They changed the information and put some r***@gmail.com with my name as the recovery email and they created a password, whereby they only receives my information from godaddy. So godaddy recovery team is telling me I have to upload my govermnent issue ID and my business documents. My information is already hacked so I have to be a crazy person to give this additional information. That is not common sense at all. I just want to view my account the the activities on it and I need godaddy to find out about this company call solarenergy.com that have access to my account. With this being whatever information godaddy send to me the hacker is approving it. My account with godaddy was being hacked under their watch. I just want to transfer my account to another company.company and all monies from godaddy be reimburse. I want to leBusiness Response
Date: 03/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
GoDaddy has an established process in place to ensure we are providing the rightful account holder with access to an account. More information regarding the account recovery process can be found here: ****************************************************************************************************************;
On March 7, 2023, our customer contacted our support team stating they were having trouble accessing their account in order to renew their domain. Our staff assisted them with their domain renewal and properly informed them they would need to go through the account recovery process.
Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customer's frustration, we encourage them to begin working with our Account Recovery Team.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the ***** GoDaddyCustomer Answer
Date: 03/26/2023
In response to Godaddy. For the time I have been going through this negative process. I see that Godaddy do not care about my business. They only care about receiving the money from my account to pay for their services. At this point they have not investigated the person who have attached their company on my account neither have I received a concern call from them. At present I see they continued to hold my account hostage. They do not care that someone is making unauthorzsed payments with my bank account. Godaddy do not care about my business at all. I have done some research and realized alot of businesses have problems like mines. They just do not care about your business. All they care about is receiving your money for their services and put your business on the back burner. I am not backing down on this situation. If they care they would have investigated that matter on their end. To know that someone hacked an account and using my money to make unauthorized purchases from them. They are glad to receive extra money and do not care where it comes from. They do not care about their customers. I want godaddy to investigate who is Solarenergy.com that took over my account.Business Response
Date: 03/17/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. However, as our customer has been advised, ********************** has a vested process to assist customers in regaining access to their accounts. Information regarding this process can be found at this link: **********************************************************************************************************.
Once our customer has regained access to their account, our ************* Team can provide additional assistance.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:03/09/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sold , me a false bill of goods. My website has been unuseable since moving it to GoDaddy. It's a nightmare to get help from them - they just keep bouncing me from one department to another. They talked me into buying their 'premium' service. Then, I learned it provided LESS than their basic service. My email was disabled, and they wanted me to pay them another few hundred dollars for what I would have gotten free with the basic service.Business Response
Date: 03/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On February 12, 2021, our customer purchased an Ultimate Managed WordPress plan for a three-year term via a phone transaction. Following this purchase, they migrated their website to their Managed WordPress plan.
On March 9, 2023, they contacted our *********** as they were not able to access their website after upgrading their PHP version. It was determined that their website was not compatible with the latest version of PHP. A GoDaddy representative reverted their PHP version so they could regain access to their website and recommended they update their WordPress content to become compatible with later versions of PHP before attempting to upgrade again.
On March 11, 2023, our customer contacted our **** center regarding their inability to access their WordPress dashboard. Our **** representatives were not able to duplicate the issue and suggested they clear their browser cache and cookies and try again.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy is committed to helping all customers to the best of our ability, but we must do so within our agreed and stated scope of support. We understand technical issues can be frustrating, however; boundaries need to exist for where and how we can assist our customers. If they have questions about the support we offer, they may review our Statement of Support online at ******************************************************************.
We welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and can be reached via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:03/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled a Godaddy Smartline product via an apple app on Feb 16th. I profile for the account is still active with Goddy without products. I chatted with a customer service rep to access the account and close profile completely out, this could not be done because 2 step verification is enabled, and they only want to use the old phone number. The Rep will not send a code via email, and I no longer have access to the phone number on file. They are requesting a copy of my driver's license. This is extremely excessive in my opinion, and a breach of privacy just to cancel a profile without products. When setting up the app it was unclear that the action would also result in a Godaddy acct., they have unclear business practices. Attached is the chat with the Rep from Godaddy.Business Response
Date: 03/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 9, 2023, our customer signed up for a free trial of ********************** Smartline via the Apple App Store.
SmartLine is a dedicated business phone number with features of a professional phone system all with an app on a smartphone.
On February 25, 2023, our customer cancelled their free trial via the Apple App Store.
On March 9, 2023, our customer contacted our *************** via online chat to close their GoDaddy account. They were unable to validate into the account due to not having access to the phone number that associated with Two-Step Verification (2SV). Our customer enabled 2SV on their ********************** account which provides an additional layer of security and requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account. GoDaddy has a process in place that allows customers to remove 2SV from their account when they no longer have access to the phone number associated with 2SV. This process is described at *************************************************************************.
Resolution:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, for security reasons, they must be able to validate their account before we are able to proceed with the deletion of it. Rest assured the information they send our Account Recovery Team is protected and isnt used beyond the need to verify their account ownership. Additional information regarding these requirements can be found in our Terms of Service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the ***** GoDaddy
Initial Complaint
Date:03/08/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a catering business and I sell Panamanian goodies online. Everything is sold online online. Therefore, I need a system that is very dependable since this is my livelihood. In 2016 I upgraded the site to WP; the shopping cart remained on the old html version until last June 2022 when I upgraded it to woo commerce so that both the site and the shopping cart would all be in sync. I had so much problems initially with the upgrade that this was escalated to a VP at GoDaddy *************************** who was great in resolving the issue at hand. After that I continued to work with manager ***************************** who was also great in providing the assistance required to get the system up and running. The system worked fine and customers were able to place orders and have it shipped to them correctly up until February. As of March 1, customers are no longer able to place the order and I have been taking some orders manually and creating invoices. Some customers are turned away by this and I have been losing sales as a result. I contacted GoDaddy last week to advise of the issue, they created a ticket, and here we are a week later and the issue is still not resolved. I have been calling and was told they are working on it. Today I demanded to speak with a manager and supervisor ********* who came on the call and was very rude almost like a mockery telling me that I did NOT setup the shipping correctly and that he will send me TUTORIALS for me to learn how and FIX MYSELF since the technical people there says that I have to fix it; that the support I pay for is for SELF SUPPORT???? I told him that the system worked fine up until February and if I had not setup the shipping correctly then orders would never have come through before. Bottom line, he said I have to fix it myself and that it totally unacceptable. I explained to him that ******************* assisted me with the shipping and his response was that ******************* NEVER helped me? Bottom line, I NEED A WORKING SYSTEM. GoDaddy NEEDS TO FIXIT!Business Response
Date: 03/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 17, 2022, our customer purchased *********************** **************** for a 2-year term. Our Care Staff, as a one-time courtesy, also added a year to the hosting purchase at the time. This service enlists GoDaddys Website ****** Services (WDS) to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our WDS Team before the site can be built.
On March 2, 2023, our customer contacted our WDS Team with concerns about their customers getting stuck when calculating their shipping costs. As a result, a ticket was created to investigate the shipping settings. It was later determined that the shipping settings were missing information and our customer would need to update them accordingly.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and understand the impact that the concerns presented are having on their business. With that being said, our WDS Team has properly advised our customer that shipping method configurations are a customers responsibility as stated by our WDS Terms of Service which can be found below.
***************************************************/website-design-services-agreementThank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:03/07/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Business Response
Date: 03/12/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In 2021, our customer purchased *********************** Websites + Marketing (***) plan, which is a do-it-your self website builder platform that our customers can use to create a website. This was purchased on a one-year term. Our customer also registered a domain name for a 2 year term.
In 2022, our customer canceled the *** plan, but the domain name itself was never canceled. As a result, in March of 2023, the domain name automatically renewed per our customers billing preferences.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office connected with our customer on March 12, 2023, to discuss their concerns. During this interaction, our customers domain was cancelled and they received a full refund for the most recent renewal.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:03/07/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Per a guy named ****** at phone number ************, Domains by Proxy is OWNED by GoDaddy.com. GoDaddy claims they are not the host of OpenCorporates.com, but DbP is. GoDaddy uses DbP to hide contact information to prevent the public from obtaining contact information to make requests for removal of information from spam websites such as OP's. My information that is posted on OpenCorporates is not displayed on the ** Secretary of State's website, the user MUST SEARCH for this information. OP searched for information on a public records website, and then placed my name, my HOME ADDRESS, and false employment information on their website. ****** has already removed the OpenCorporates page from search results upon request because my name and HOME ADDRESS are displayed.I've also provided evidence that the business - YouCompli or UCompli - has taken steps to remove my name and address from their business registration with the *** of *******, no response has been received.Business Response
Date: 03/09/2023
Thank you for the opportunity to address the concerns of the complainant.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreement with them.
The ******************** of ******** Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information in the ***** listing as soon as a domain is registered. GoDaddy provides all eligible domains with basic privacy via an affiliate company, Domains by ************************ masks the registration information required by ICANN and replaces it with Domains by Proxys information.
While GoDaddy is the registrar of record for the domain name in question, we have no affiliation with the website or any associated business. We have no jurisdiction over the website or its contents, as the files are hosted with a different provider.
RESOLUTION:
According to a public network lookup, the domain points to the ** address 209.126.35.14, which is managed by the company HAProxy Technologies.The complainant may wish to contact the hosting provider to determine if they have processes to address their concerns. We have located the following email which may be used to contact the hosting provider: *****************
Additionally, the complainant may wish to contact the website owner to determine if they are willing to resolve their concerns amicably.
Thank you for the opportunity to address these concerns.
Kindest regards,
*****************************
Office of the *** | GoDaddyInitial Complaint
Date:03/07/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************
Business Response
Date: 03/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 22, 2022, our customer purchased a domain name registration for a one-year term via online transaction.
On January 23 and February 17, 2023, GoDaddy sent notification to our customer to inform them the domain name will automatically renew upon expiration in accordance with their account preferences unless action was taken.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.
While GoDaddy sent notices to our customer via email prior to the transaction in question, GoDaddy has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded.
On February 23, 2023, per our customers account preferences, GoDaddy automatically renewed the domain name in question in good faith to honor agreements with our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
The transaction is currently eligible for refund, per our Refund Policy at ***************************************************/refund-policy. Our customer may contact our Care team using the information at ************************************************** to request a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:03/04/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Transaction Date: 6/21/22 Transaction Amount: $521.19 Service Paid For: 3 years of - Economy Linux Hosting with cPanel Renewal, Website Security Basic, .COM Domain Renewal, Ultimate Domain Protection and Security Renewal, Website Security Basic, Full Domain Privacy and Protection - Renewal Dispute Nature: Website was inaccessible since Jan 26, 2023. Support said 'yes, that is an ongoing issue, you need to wait' and 'There is no ETA as team is already working on it and will fix it as soon as possible' and 'The ***** known issue still exists and our developers are still working on it' and 'cpanel server issue is being worked on' and 'Our developers are working on it and are trying to restore the services as soon as they can' and 'Unfortunately, due to mitigation, it's not accessible & we need to wait while our team completes their check' and 'The team is working on the issue and trying to restore the services asap. However, there is no ETA.This went on for almost A MONTH! I have all of these text and many more if you wish to see them.GoDaddy claims I am not due a refund.Customer# ********, Order# **********Business Response
Date: 03/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
On June 21, 2022, our customer renewed their Economy cPanel hosting for three years. cPanel hosting is a shared hosting platform that allows multiple customers to host websites on a single server.
On January 25, 2023, our customer's shared web server was unexpectedly impacted by a large volume of illegitimate traffic. GoDaddy's security teams immediately took actions to mitigate negative effects for all customers hosting their web content on the server in question. Part ofthe mitigation process is to filter legitimate requests vs. illegitimate requests. During this filtering process traffic cached on various networks outside GoDaddys control can result in legitimate traffic being blocked temporarily.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We apologize for the inconvenience this has caused our customer. Our office has spoken with them and as part of our effort to resolve their concerns we have issued them a refund. Our customer expressed they were satisfied with the outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyTell us why here...
GoDaddy.com LLC is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.