Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,406 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My late husband was a member of "Go Daddy" and he passed away on Nov 27, 2021. I am in process of removing WORLD GALLERY ******************* GALLERY TRAVEL.NET off the account and moving it to a Mr. ****************** account (he also has an account with the company (*********) pin #********* sent the company a copy of my passsport, copy of my drivers license, a copy of my late husband will naming me heir to all assests, and a copy of the death certificate. WHAT MORE DO THEY WANT BLOOD.... I started everything on Feb 27, 2023 and on March 3, 2023 they keep stringing me along. I just want to close that end of the business. The lawyers are waiting for this final step to be done. They have no sense in calling a person back after you supply a contact number or they never follow up with anything I have given them. I JUST WANT TO MOVE THE COMPANY OVER TO MR. ******************...THAT IS PLAIN AND SIMPLE.Please call me @************ or email me ******************** The soon I hear from someone the better off I can be.Thank you *****************************
Business Response
Date: 03/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In the event of an account owners death, GoDaddy has a vetted process in place to allow parties not listed on an account the opportunity to gain access. More information on this process can be located here: *************************************************************************************************
Between February 20, 2023, and March 6, our customer submitted multiple requests to *********************** Account Recovery Team (ART) in an effort to gain control of the account in question.
On March 4, 2023, their request was completed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has successfully connected with our customer. We have assisted with facilitating their requested domain transfers and will continue working with them to resolve their concerns to their satisfaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***************************;Office of the ***** GoDaddyInitial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold a website package that did not include the ability to have my customers view in Spanish even though I made it clear this was a business located in ****** and I needed a website to reflect both the English and Spanish language. I was assured the package I purchased would have this option. When I called **************** on 3/2/23 I was told I would have to duplicate ALL content to Spanish on my own. I spent 5 hours doing this and when I viewed the preview button on how it will look prior to publishing, it appeared in both English and Spanish, however once I published it, it converted ALL my Spanish to English, now I have 2 of everything in ONLY English. The automated prompt to call into customer service also LIES about customer wait time. I was told NO MORE than 20 minutes, I waited 40 minutes before speaking with someone. Now I am being told the website does not support Spanish AT ALL!! What company in this day and age does not allow Spanish?! I am seeking a full 100% refund as this company clearly lied to gain my business. I even purchased a .mx website, not a .com!! I was hung up on twice by customer support!Business Response
Date: 03/08/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 24, 2023, our customer registered a domain name for a ****** term, and purchased our Websites + Marketing (***) Basic for a 1-year term with the assistance of our Care support team. *** is GoDaddys proprietary, do-it-yourself, template-based product to construct a website.
Between March 2 and March 4, 2023, our Care support teams worked diligently with our customer and to the best of their ability in assisting with their website and resolving their concerns.RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers. ********************** strives to offer the best service levels in the industry.
Our office attempted to reach our customer by phone to address their experience and concerns. Unfortunately, we were only able to leave a voice message.
We empathize with our customer. We would be happy to discuss their concerns further and address a full refund if *** will not work as a solution for them. If our customer wishes, we may be reached ************************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ********************** for years. Recently the phone I used for two factor authentication dies and not my account is not accessible. I have spent two weeks trying to regain access before the domain expires and is purchased by someone else and I am charged an exorbitant amount to repurchase the domain. I have been emailing back and forth been told all kinds of information, filled out forms, submitted identification, been on hold for hours, disconnected to start the process over and still no resolution. Now my email doesn't work and I have not received any call backs as promised.Business Response
Date: 03/06/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 10, 2021, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional layer of security to help prevent account and domain hijacking. 2FA requires an account holder to provide a numeric code received via text message or through an Authenticator App as part of the verification process to access the account. GoDaddy does not arbitrarily add 2FA to customer accounts; customers must opt-in via their account to utilize it.
GoDaddy has a vetted and established process that allows customers to remove the 2FA from their account. More information can be found here: **********************************************************************************;
On February 20, 2023, our customer contacted our Care team to request access to their account and services. Following this interaction with GoDaddy Staff, our customer submitted a request to our Account Recovery Team to remove 2FA from the account.
Between February 20 and March 3, 2023, our Account Recovery team worked diligently with our customer to the best of their ability to help address and resolve their concerns.
On March 3, 2023, 2FA was removed from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was able to connect with our customer by phone to help address their concerns.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers. ********************** strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As per the attachments sent, your representative agreed to give a refund. Please send the full refund by check to the address provided.
**************************;
1400 *********************
Unit 5213-B
*********, ** 70506
to call their customer service. I waited on hold for almost an hour with no answer from GoDaddy. I called again today and the rep stated that because I was not within the 30-day refund policy I could not get the money back. This should be illegal - I called them immediately after ***** charged back the funds to my bank account which was well within the 30-days, however they made me wait 99+ days. They are holding my money hostage and have not provided any service. I think they are rich enough! Do they really need my money? I would like a refund for the full amount of $329.72 that was charged on 10/28/22 - the service was cancelled per GoDaddy's attached receipt.Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 21, 2021, our customer purchased our Websites+Marketing (***) Basic site builder via online purchase. *** is a proprietary, do-it-yourself, template based product to construct a website.
On October 26, 2022, per our customers account preferences, GoDaddy automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration, on October 15, 2022, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
A chargeback was initiated on the products in question on November 3, 2022. This chargeback withdrew payments made to GoDaddy and the product was suspended from the account.
On February 27, 2023, the chargeback was settled in GoDaddys favor and the products suspension was removed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office understands our customers frustration and has attempted to connect with them to address their concerns but have not been successful. We welcome the opportunity to speak with our customer and may be reached at *********************************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyBusiness Response
Date: 03/10/2023
Thank you for the opportunity to address our customers additional concerns.
Our office has agreed to provide a refund in the form of a check as a one time courtesy. However, in order for us to do so, our customer must first cancel the product that the chargeback was initiated for. Once the product is canceled and we have been notified, we can process our customers refund request. The directions to cancel the product in our customers account can be found below.
***********************************************************************************************Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer Answer
Date: 03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have cancelled the products on GoDaddy.
Regards,
*****************************
Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not cancel anything so this response is incorrect. All I did was remove the auto renew so that I would be able to find a new provider when the time came without the risk of getting hit with a renewal charge. Yes they added it back on at no charge but that was not the issue to begin with. You canceled my product, not me. Go daddy requires that I have auto renew enabled or I lose the product that I paid for which is a form of extortion. You are saying I need to agree to continue my business with you beyond my current term or you will cancel my product effective right when I turn off the auto renew and not refund the money I paid.Business Response
Date: 03/06/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 28, 2023, our customer canceled the Domain Ownership Protection (DOP) they had previously purchased for the domain name in question. DOP is a premium add-on service that provides proxy contact details for a domain's WHOIS information and protects against cancellation, expiration, or transfer. A domain must be in active status to disable DOP. The steps to downgrade Full Domain Privacy and Protection are found at: ********************************************************************************.
On March 1, 2023, during an interaction with GoDaddy's ************* Team, DOP was added back to our customer's domain name at no additional cost.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We appreciate our customer's candid feedback about our service levels and will ensure our ************* Managers thoroughly review their concerns to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyBusiness Response
Date: 03/07/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. When our customer canceled the auto-renewal of their domain name, they also canceled their Domain Ownership Protection (DOP). Specifics regarding DOP can be found at this link: ***********************************************************************
As domain auto-renewal is an integral element of DOP, it cannot be canceled while the service is active. When our customer canceled their auto-renewal, they effectively canceled DOP. Because DOP was added back to their domain name on March 1, 2023, by our guide at no cost, a refund is not appropriate at this time.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ssl for my web side , the cakes was October or November ****************************************************** a back up , or antivirus that I never requested. After 4 months I am still having the problem, I am been called all this months and I havent have any resolutions or solution.Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 10, 2022, our customer purchased our Website Security (WS) Basic for one year with the assistance of one of our agents.
On January 31, 2023, our customer contacted our Care Staff to cancel WS and received a refund. They also purchased a Standard *** Certificate. Our agent provided directions for our customer to install the *** certificate themselves.
Our customer contacted our Care Staff again on February 20, 2023, and an agent assisted with requesting the *** certificate. A request to rekey the certificate was made on February 28, 2023, with the assistance of another one of our agents.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has confirmed that the *** is installed correctly and working as intended. It appears that elements of the site in question are still directing to http instead of https, which is causing the error our customer has been experiencing.
Our office empathizes with our customers concerns and has attempted to connect with them but was not successful. We encourage our customer to work with their site designer to update the contents of the site to redirect to https.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I created a website with GoDaddy.com and they advertised that my customers could pay for their products on my website so I set that up through GoDaddy on my website. As soon as it was done the payment system went live. I collected over $6,400.00 on my website. Customers received their products. When it came time for me to transfer the money to my account they said that I had to be **************. After a week of going back and forth and me giving them all the information they requested I was sent an email saying that they could not verify me and that they refunded all of my customers and I was responsible for reaching out to people who already got their products and get another form of payment plus they charged me $151 in processing fees for taking the payments and having to refund them. Why would you even allow people to take payments on a website with the chance of things like this happening. I am now out of a lot of money because of GoDaddy. Also when I called and asked to speak to a supervisor or manger, someone higher up than the person who initially answered the phone, I was told there was no one for me to speak with like that.Business Response
Date: 03/07/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer has utilized ********************** Payments, which is our built-in payment gateway that allows our customers to process secure, online debit and credit card transactions both manually and through their website.
On February 28, 2023, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: ********************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers concerns, the transaction fees specified by our customer are non-refundable. Our customer will need to make other arrangements to recharge their customers.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2/27/2023 There was an auto renewal so I contacted them to cancel on 2/28/23. I was not using their services and forgot there was a renewal in place. They told me they were refunded me in site credit and I wasn't charge, but as you can see I was charged on my credit card. My customer number is *********.Business Response
Date: 03/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On February 27, 2022, our customer registered a domain name along with Websites + Marketing (***) for one-year terms each in an online transaction. *** is GoDaddys proprietary do-it-yourself website builder.
On February 27, 2023, per our customers account preferences GoDaddy automatically renewed our customers ***. The next day, on February 28, 2023, per our customers account preferences GoDaddy automatically renewed our customers domain name. The automatic renewals were done in good faith to honor agreements with our customer.
On February 28, 2023, our customer contacted our Care support team to cancel and refund the recent renewals of their *** and domain name. During this interaction the refund amount was inadvertently applied to an In-store (***) credit.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers experience and have refunded the full *** in their account back to their original payment method.
We ask that our customer please allow time for the refund of the *** to ************** their bank account. Refunds can take 7 to 10 business days to fully process, however some financial institutions can take up to a full billing cycle to post a credit.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddy
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