Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,405 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Business Response
Date: 03/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
In 2021, our customer transitioned their website from traditional hosting to GoDaddys Websites + Marketing (***) platform. *** allows customers to build their own websites and includes built-in website security features.
On March 23, 2023, our customer contacted our ******************** regarding the expiration of a standalone Website Security plan associated with the hosting plan that was no longer in use. Our customer repurchased a new Website Security plan, but it was subsequently cancelled and refunded since it cant be applied to ***.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has reached out to our customer offering to discuss their concerns further and we will remain available to connect with them at their convenience.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a domain and website package from this company. It was set to auto renew each year. I tried to cancel the renewal on the 3rd year, however there were a lot of hoops to jump through, not to mention I wasn't able to speak with anyone for days. I kept calling and got the run around. I had purchased another package and just wanted this one to be canceled. I understand not getting a refund for the new one, but I shouldn't be charged for the "renewal"! I ended up canceling the new one as well, which is why I'm wondering if they have confused my request for refund. I tried login in to do it, but there wasn't any place to simple close the account. When the charge was applied to my credit card, I tried to dispute it, especially since the service is to pay in advance. I was instructed by the GoDaddy agent to delete the products to insure I wouldn't be charged as I was on the phone for literally hours. All my records for www.micheleyourrealtor.com were sent to the email I setup with them. This was the account I was canceling, not the mbhhgroup.com.Business Response
Date: 03/28/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 13, 2023, our customer called our ************* support and requested cancellation of all products in both of their accounts.
During this call, our representative stated which products would be canceled including micheleyourrealtor.com and mbhhgroup.com. All products related to these domain names were also deleted per our customers request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The transactions in question occurred on October 19, 2022 and December 6, 2022. When our customer contacted us in January the October transaction was no longer eligible for a refund, per our Refund Policy located at ***************************************************/refund-policy. As for the December order, GoDaddy received a chargeback notice from our customer's financial institution; this chargeback withdrew payments made to GoDaddy. Furthermore, GoDaddy provides its customers full control over their renewal settings from within their account. Account management is a customer responsibility. As such, we respectfully decline our customers request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyInitial Complaint
Date:03/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********** has expired and we want to move the domain to another company but Go Daddy claims that our owner, ********* (goes by ***********) is not the listed owner. A divorce happened years ago and *** is the owner and we have provided multiple business license copies to provide proof, yet they will not comply and keep sending us emails that *** is not listed as an owner. We are ready to file a grievance on this issue, it is imperative that we control **********, they are not cooperating with usBusiness Response
Date: 03/23/2023
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer. ********************** has an established processes in place to assist customers who lose access to their accounts. The process in question can be viewed at the link below.
Regain access to my domain or my GoDaddy account:
**********************************************************************************************************
Between December 14, 2022, and March 22, 2023, the complainant submitted multiple requests to GoDaddys Account Recovery Team attempting to gain control of the domain name in question. GoDaddys Account Recovery Team has requested documentation which would allow them to take action. To date, the complainant has not provided the required document(s).
RESOLUTION:
GoDaddy takes account security very seriously. While we empathize with the complainant's frustrations, GoDaddy has a vetted process in place to aid our customers who may lose access to an account or domain name registration. We encourage them to continue to work with our Account Recovery Team and provide the requested information.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
************
Office of the *** GoDaddyInitial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RESPONSE IN ALL CAPS:
THE "CARE TEAM" WAS SUPPOSED TO UPGRADE / REPLACE AND MIGRATE MY EXISTING HOSTING TO THE WORDPRESS HOSTING. I WAS UNAWARE THAT THEY ADDED THE HOSTING, DID NOT MIGRATE THE WEBSITE AND KEPT CHARGING ME FOR THE ORIGINAL HOSTING. THUS, I FOUND OUT THAT I WAS PAYING FOR TWO HOSTING ACCOUNTS PER WEBSITE. ALSO, THEY DID NOT CONVERT MY FILES FROM THE OLD HOSTING SERVER TO THE NEW HOSTING SERVER. WHEN I FOUND THIS OUT, I HAD THE **** MOVE THE FILES TO THE CORRECT SERVER. IN DOING SO, HE MOVED OVER AN OLDER VERSION OF MY WEBSITE THAT I HAD PAID TO HAVE UPDATED. MY WEBSITE HAS NOW BEEN REVERTED BACK TO BEFORE THE UPDATES WHICH COST ME OVER ONE THOUSAND DOLLARS. DUE TO THIS FACT, THEY OVERCHARGED ME SINCE THE CHANGE AND CAUSED ME FINANCIAL DAMAGES DUE TO LOSING MY UPDATED WEBSITE FILES. I AM REQUESTING A REFUND FOR THE EXTRA HOSTING COSTS AND REIMBURSEMENT OF MY WEBSITE UPDATES OF $1250 DUE TO THE LACK OF CARE. IN THAT REGARD, GODADDY IS RESPONSIBLE FOR MY LOSS OF MONEY. I WOULD LIKE A REFUND FOR MY WEBSITE UPDATE COSTS, UNNEEDED *** SERVICE I WAS SOLD, AND THE EXTRA HOSTING SERVICES I DID NOT NEED AFTER UPGRADING TO THE WORDPRESS ACCOUNTS.
ites and my loss from transferring the wrong files for my updated website changes. Again, they would not provide a refund. On top of all this, our emails continually get hacked. Scammers are able to access our settings and change passwords often. GoDaddy is a horrible company. I want refunds for the unneeded services that we were being charged for and I want reimbursement for losing the updated website files that I paid a third party for and now need to have the changes done over from scratch. I can upload invoices for website changes if needed. Please help in this matter. Thank you!
Managed *** Certificate for a 3-year term- AGAIN, I WAS TAKEN ADVANTAGE OF. I FOUND OUT THAT THE MANAGED *** CERTIFICATE SERVICE WAS ALREADY INCLUDED IN MY MANAGED WORDPRESS ACCOUNT THAT I WAS ALREADY PAYING FOR. FOR THIS REASON, I AM DEMANDING A REFUND OF THE COST OF THE *** SERVICE WHICH WAS AROUND $425 DUE TO THE SHADY SALES TACTICS OF THE GODADDY REPRESENTATIVE THAT SHOULD HAVE KNOWN THAT I ALREADY HAD THE *** SERVICE.
Refunds: TO MY KNOWLEDGE, I WAS ONLY REFUNDED FOR A COUPLE MONTHS OF THE UNNECESSARY HOSTING. THEY WOULD NOT EVEN CONSIDER THE REFUNDS I REQUESTED. SO, I AM APPEALING TO THE BBB TO HELP RECTIFY THIS SITUATION.Business Response
Date: 03/27/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 8, 2014, our customer purchased an Ultimate Hosting plan via the GoDaddy website for two years. They also purchased a ************** plan two days later, again through the GoDaddy website.
On November 12, 2019, they purchased an Ultimate Managed WordPress during a call with our Care Team. During this call, they also purchased content migration for a single website.
On April 14, 2021, they purchased a Managed SSL Certificate for a 3-year term during a call with our ************* Team.
On December 23, 2022, they again contacted our Care Team to discuss refunds for the Hosting plans they purchased in December 2014. At that time, they were refunded for the most recent renewal of the ************** plan and properly advised regarding GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We encourage our customer to review and manage their account settings to prevent further unwanted auto-renewals. GoDaddy gives its customers complete control over contact information, payment methods, and product and service renewal preferences. Additionally, they can, at any time, log into their account and modify this information. Account management is a customer responsibility.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyBusiness Response
Date: 03/31/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
As previously stated, our customer purchased their Ultimate Hosting plan and single website migration in December 2019. Their migration was completed shortly afterward.
Subsequently, on April 14, 2021, they purchased a Managed SSL Certificate for a 3-year term during a call with our ************* Team.
They next contacted our care team regarding these products on December 23, 2022, to discuss refunds. At that time, they were refunded for the most recent renewal of a ************** plan as a one-time exception to GoDaddys Refund Policy and were properly advised regarding that Policy. They were all advised that all other refunds will be processed in accordance with that Policy, which can be found at this link: *****************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************Customer Answer
Date: 04/04/2023
As previously stated, our customer purchased their Ultimate Hosting plan and single website migration in December 2019. Their migration was completed shortly afterward. - AS PREVIOUSLY STATED, THE MIGRATION WAS NOT PERFORMED. I PAID FOR 4 HOSTING PACKAGES FOR 2 WEBSITES. THEY WERE SUPPOSED TO MIGRATE THE WEBSITES TO THE NEW HOSTING PLANS AND REMOVE THE ORIGINAL PLANS FROM MY ACCOUNT. THIS WAS NOT DONE UNTIL DECEMBER 2022. WHEN IT WAS DONE, THEY LOST ALL THE CHANGES I PAID A WEB DEVELOPER FOR. I THUS INCURRED DAMAGES FROM UNNECESSARY HOSTING PLANS AND LOSS OF MY WEBSITE CHANGES. I WAS REFUNDED FOR ABOUT TWO MONTHS OF THE ORIGINAL HOSTING PLANS THAT WERE NOT SUPPOSED TO BE ON MY ACCOUNT IN THE FIRST PLACE.
April 14, 2021, they purchased a Managed *** Certificate for a 3-year term during a call with our ************* Team. - I WAS TOLD I NEED THE *** SERVICE BY A GODADDY REP. I DID NOT NEED TO PAY FOR THIS SERVICE. I DISCOVERED IT WAS ALREADY INCLUDED IN MY ULTIMATE HOSTING PLAN DURING A SPECIAL DEAL AVAILABLE AT THE **** OF PURCHASE. THUS, I WAS FRAUDULENTLY CHARGED. THIS WAS NOT REFUNDED. THE REFUND SHOULD BE AROUND $435 OR SO.
They next contacted our care team regarding these products on December 23, 2022, to discuss refunds. At that time, they were refunded for the most recent renewal of a ************** plan as a one-time exception to GoDaddys Refund Policy and were properly advised regarding that Policy. They were all advised that all other refunds will be processed - I DON'T CARE ABOUT THEIR POLICY WHEN I WAS FRAUDULENTLY SOLD SERVICES BY INEPT SALES PEOPLE AND TECHS DID NOT PERFORM THEIR JOB WITH CARE OR INTEGRITY. FRAUD OVERRIDES POLICY. I INCURRED DAMAGES TO MY WEBSITE AND FINANCIAL LOSS DUE TO MISHANDLING OF MY FILES AND ACCOUNT SERVICES. I AM DEMANDING A TOTAL REFUND OF $1500 AS A FAIR SETTLEMENT OF MY LOSSES CAUSED BY GODADDY STAFF.Initial Complaint
Date:03/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/20/23 I called into customer service to update my billing information and spoke with a rep named *****, who informed me that my website was cancelled on 3/17/2023 and that I would have to pay ****** in restoral fees for my 2 websites in addition to my monthly payment of *****. What kind of restoral fee is more than my monthly fee for both websites combined? I now have to start a new website after being a loyal customer for more than 3 years.Business Response
Date: 03/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On September 19, 2022, our customer initiated free trials of *********************** Websites + Marketing (***) Basic plan. *** is GoDaddys proprietary do-it-yourself website builder. Our customer soon after upgraded these to paid versions. The *** plans in question have continued to renew in the account for one-month terms, the most recent of which was on January 23, 2023.
On February 27, 2023, per our customers account preferences, GoDaddy attempted to renew the *** plans in good faith to honor agreements with our customer. ********************** proactively sent notices on March 5, March 7, March 9, March 15, March 16, and March 17, 2023, indicating the product was at risk of cancellation if further action was not taken. Account management is a customer responsibility.
On March 19, 2023, the *** plans in question were cancelled within our customers account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We attempted to reach our customer by phone. Unfortunately, our call went to a recording that the mailbox in question was full and did not allow us to leave a voice message.
We empathize with our customer. As a goodwill gesture we have restored the *** plans in question at no charge to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:03/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have bought the domain greatwoman.co from Godaddy and the wordpress plan as well , the problem is the website is unreachable from ***** , but you can access it from any other location ( even from ***** if used a vpn) , this has been for more than 3 weeks now, i have made several complains and the support every time tells me its a mitigation issue and the team is working on it , each time they refuse to give me an estimated solution date , i have a lot of case #s they provided me , i dont understand how can an issue take so long , and each time i make a complain they ask me to do the same steps again like its the first time !! even after providing the previous case numbers your support is really appreciated to solve this ASAPBusiness Response
Date: 03/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our records indicate our customers website is loading properly at this time.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
If our customer is still unable to view their site in *****, we would suggest they contact their local internet service provider (ISP) for further assistance.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddy
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