Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,404 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
This complaint is resolved **** called from GoDaddy and was very helpful took care of everything. Thank you
Regards,
***************************
Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 19, 2018, our customer registered 2 domain names for 1 year. On February 25, 2020, our customer purchased an *** certificate for 1 year. All of these items have auto renewed annually in accordance with our customers account preferences.
Most recently on March 20, 2023, the 2 domains auto renewed for 1 year and the *** certificate auto renewed for 1 year as well.
On April 1, 2023, our customer canceled one of the recently renewed domain names.
On April 4, 2023, our customer removed the payment method from the account that was used in the above mentioned auto renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was successful in connecting with our customer to cancel the remaining products and provide refunds as they were within our refund policy. They have indicated that their concerns have been resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:04/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I appreciate BBB for helping me because they finally let me cancel the product AFTER I filed this complaint, although they still pretended as if they did not do anything wrong. They pretended as if I was supposed to pay for a year but I asked for a full refund. However, it is not true. I never asked for the full refund. They could have refunded partially by calculating the days that I used, according to the domain registration refund rule.
In addition to illegally refusing to cancel the product and refund, they advertised as if they offer 24/7 service but it is not true.
I marked their response as "unacceptable" because they did not acknowledge their fault and did not apologize. Please close this case as "Unsatisfactory". Thank you.Business Response
Date: 04/05/2023
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response. The domain name in question is showing as canceled, and they have been issued a full refund.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our Customer Care Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
****
****** ** *** **O – GoDaddyBusiness Response
Date: 04/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ****************************************.
On March 10, 2023, our customer purchased the domain name in question for a one-year term via the GoDaddy website.
On April 2, 2023, our customer successfully canceled the domain name in question. Canceled domains remain within our customer’s account for a standard period of time to allow them to redeem the domain if the cancelation was accidental.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy and exception to our Refund Policy, our office has issued a refund for the domain in question.
In the future, all refund requests will be processed per GoDaddy's Refund Policy, which can be viewed at *****************************************************y.
We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented.
Regards,
****
****** ** *** *** – GoDaddyCustomer Answer
Date: 04/11/2023
Godaddy refused to let me cancel, as I proved with the previous attachment. They let me cancel AFTER I filed this complaint to BBB. And then they lied again that it was cancelled on Apr. 2, when I have a proof that they finally let me cancel on Apr. 3. (Proof attached.) I did not even mention this lie in my last respond but now I am letting you know because she keeps insisting on the lie. Why lie even for the small stuff? Most of all, they refused to apologize for the problem and just claim that it has been cancelled any way. It is illegal, unethical and unprofessional. I do not think that she deserves to be on the CEO team and she should learn to apologize for the problem caused first. There are so many online complaints like mine against Godaddy online and no wonder why Godaddy service degraded so much. Please close this case as "unsatisfactory", because I do not want to deal with the pathological lies and vain arguments even from the CEO team.Initial Complaint
Date:04/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
FOR OVER 40 days and countless ID submissions and :" RECOVER your account" submissions I still have not been able to log in to my account to use the several domains that i regretfully purchased from GO DADDY LLC!.A simple request of having a 2step verification removed because i have a new device to this very second STILL has not been done for me!. FOR 40 days i have not been able to use any of the DOMAINS I PURCHASED! FIRST it was because they were "UPGRADING" their servers. ive sent my ID pic to 3 other companies and it was easily excepted! BUT NOT WITH THE GODADDY useless customer support team! I GUESS there blind as bats! ( they just didnt want to actually have to work I guess ) Literally the rudest and most useless customer service I have dealt with HANDS DOWN over the last 20 years!!! SO NOW I HAVE BEEN ASKING FOR A REFUND of all the domains I have purchased on this particualr account that I have no access to and are useless to me because of their pathetic customer service, and I am getting completly ignored! Go figure! They wont get me back into my account infact it was as if they were doing everything they could to keep my out of my account like it was just a game to them!!! SO A REFUND IS COMPLETELY NECASSARY at this point! I have at least 10 domains on this account and I want a refund for every single one of them!Business Response
Date: 04/03/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 9, 2022, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On January 12, 2023, our customer connected with our ************* Team for assistance accessing their account. Our Staff correctly informed them of the process to remove 2FA, which can be found here: ***********************************************************************.
From January 12 to April 1, 2023, our customer-submitted multiple requests to our Account Recovery Team (AR) to remove 2FA from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to remove 2FA. Additionally, GoDaddy takes account security very seriously, and our AR Team actively responded to them requesting legible documentation.
We encourage them to continue to work with our Account Recovery Team and provide the requested documents to disable 2FA from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/26/22, I purchased the domain name "couplescounselingstlouis.com" through godaddy.com/***.com. I never received instructions on how to transfer the domain to my own auspices, and though I was contacted via email 2x (10/26, 10/29) by the organization to facilitate, those emails were lost in the sea of emails I receive from godaddy.com. This organization has multiple email addresses, a business address, and my personal phone number, and I never received any other contacts. On 3/30/23, they wrote and instructed that because I hadn't replied to their email, "we will have to assume that you are no longer interested in the domain name" and they're saying it's no longer mine. I literally paid for it, own it, and now they are stealing it from me. Their final message appealed to terms of service for which I was never actually provided access.Business Response
Date: 04/06/2023
Thank you for the opportunity to address our customer's concerns.
On October 26, 2022, our customer purchased the domain name in question via Buy and Sell Domain Names | ***.com , a GoDaddy company. Buy and Sell Domain Names | ***.com is a marketplace for domain names that provides a platform for buying, selling, and transferring domain names.
On October 26, 2022, following their purchase, our customer was sent an email with instructions to transfer the domain; this and all subsequent communication to our customer was sent via a Buy and Sell Domain Names | ***.com email address.
Our customer was sent email reminders to transfer the domain on October 27, 28, and 29, 2022. They replied to the last with a question about the transfer process.
On October 30, 2022, our customer was sent the authorization code to transfer the domain.
On March 27, 2023, our customer was sent a final reminder notice giving them seventy-two hours to transfer the domain.
On March 31, 2023, our customer was notified that the time to transfer the domain had expired, and it could no longer be obtained. Later that day, they responded to this email.
Resolution:
Per our Terms of Service, which our customer agreed to upon conducting business via Buy and Sell Domain Names | ***.com , located at ****************************, buyers have thirty days from the date of purchase to transfer the domain they purchased. As stated in this response, our customer was provided significantly more time to transfer the domain, and they did not do so. As such, their rights to the domain expired per the terms they agreed to. Furthermore, involved parties acknowledge and agree that no refund will be issued after payment has been made to the seller.
While we understand our customer's frustration, for the reasons stated above we will not be providing them the domain or the requested refund.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:03/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our business started to use the paylink feature on GoDaddy.com on 2/6/23. We tested the product with 3 payment transaction. Received a payment from a customer successfully at the 4th transaction. On 3/27/23 a pay link was created and sent to another customer that ********************** has not released the funds to us. I called and attempted to resolve the issue with them directly. GoDaddy states that on the 1st payment transaction they often do a review. But this is the 5th transaction that is being held. They required proof of why we are receiving the funds and i sent them a copy of our invoice to our client. They still refused to release funds and the representatives were rude on the phone. They are now demanding several months of our business bank statements which opens us up to potential fraudulent activity. Our bank records involves all of our customers and we do not to provide their information either. Go Daddy has yet to have a manager call me or attempt to resolve this issue. What they are asking is beyond what should be legally required. We are a small business and them holding up our payment affects us paying the contractors who did the work timely and therefore affecting our business.Business Response
Date: 04/04/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 3, 2023, our customer set up ********************** Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on March 27, 2023.
On March 31, 2023, our customer informed our ********************** Payments team they did not wish to provide any further documentation. As such, the held funds were released to our customer and the ability to process future transactions in their account was disabled.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
In certain situations, GoDaddy may request financial documentation to support a businesss financial health and credibility. Our review process is standard across the payment industry and documents are securely submitted through a restricted access and secure case management system.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
As the funds in question have been released to our customer, we consider this matter resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:03/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy contacted me to be my credit card processing company after I agree and they review me that give me access to their system on Monday, March 27, 2023, I run a legit credit card true them and since then they holding my money hostage and not willing to release the money to me or refund back to my customer. For unknown me reasons they like to see my bank account but I am not applying for any loan or credit.Business Response
Date: 03/31/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 18, 2023, our customer set up ********************** Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on March, 27, 2023.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
We encourage them to share the requested documents with our Verification Team so our customer can receive their payout.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:03/28/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
ven when I escalated, they could only provide a credit to GoDaddy vs. my full refund. I follow the instruction of the Godaddy rep and now I am unable to receive my funds.Business Response
Date: 04/01/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 31, 2023, our customer purchased a domain name registration and a **************** 365 email plan, both for a one-year term.
On February 5, 2023, they contacted our ************* team (Care) and requested to cancel both products and get any eligible refunds. Per our refund policy, only the email plan was eligible for a refund upon cancellation. Our Care team submitted a refund request, but since the product wasnt canceled, the refund was not processed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has attempted to reach out to our customer to discuss their concerns, however, we have not been able to connect with them to date. As a gesture of goodwill, we would like to provide them with a full refund of both the domain and the email plan. Our customer can follow the steps in the article below to cancel both products and once they have done so, they can notify us via email at ***********************************************. Upon confirmation that the products are canceled, well issue a full refund to our customer. ***********************************************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:03/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
no way conducive to Godaddy's mission. He should not be a part of your team.Business Response
Date: 03/29/2023
Proposed response below:
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 26, 2023, our customer purchased a Websites + Marketing (***) eCommerce plan for a one-month term in an online transaction. *** is GoDaddys proprietary, do-it-yourself, template-based product to construct a website. This plan has continued to renew within our customers account on a monthly basis.
On March 23, 2023, our customer contacted our Care phone support team to address an issue one of their clients was experiencing in attempting to shop on their website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office was successful in speaking with our customer to address their experience and concerns. We empathize with our customer and appreciate their candid feedback about our service levels. We will ensure their concerns are fully reviewed by our ************* Managers to identify and address opportunities for improvement. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:03/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently discovered that Godaddy has been charging me since February 2021 through my Paypal account for a website FROMDREAM2SEAM.COM. The charges are:1) $****** on February 19, 2021 for hosting services. Invoice # ************) $36.34 on February 20, 2021 for domain name renewal, invoice # ********** 3) ****** on February 19, 2022 for hosting, invoice #********** 4) $40.34 on February 20, 2023 for domain name, invoice # ********** 5) $127.07 on February 19, 2023 for hosting, invoice #********** Upon calling Godaddy the first time about this issue, an associate told me to send her an email with the invoice numbers above so that she could research the account and find out what was going on. I did that, but I never heard anything back.The second time I called, an associate gave me the email address of the ******************* and asked me to send an email to them, which I did. I got the following response:Thank you for your inquiry. The charge referenced is for products associated with the domain name [FROMDREAM2SEAM.COM] that was automatically renewed with the PayPal on file. The ******************* does not handle auto-renew questions. Please use the domain name or the following order number to reference with our support team to locate the account. Order# [**********].So, I called customer service again. This time, an associate told me that I needed to go back to Paypal to resolve the issue. I went back to Paypal, and they told me the only thing they could do was to stop the recurring payments going forward. They could not issue a refund and referred me back to Godaddy.At this point, I believe I am getting the run-around. This is a fraudulent recurring charge placed on my Paypal account and I need to get back all the money that was erroneously taken out. Attached are the receipts from Paypal illustrating the charges. I do not, nor have I ever, had access to this website, and when looking it up online, I can see that the site has never been used.Business Response
Date: 03/29/2023
Thank you for the opportunity to address the complainant's concerns.
As indicated in their complaint, the complainant contacted GoDaddy on March 21 & 23, 2023 regarding unrecognized transactions against their Paypal account. Based on our review of this matter, it appears the complainant may have setup an account on behalf of a third-party and eventually transferred ownership of the account in question to the other party. Unfortunately, their payment method was not removed prior to transferring account control and the products in the account were renewed per the account's autorenewal and payment method settings.
RESOLUTION:
We apologize for the inconvenience this has caused the complainant. The payment method has been removed from the account and the most recent charges have been refunded back to the PayPal account.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
****** E
Office of the ***** GoDaddy
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