Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,403 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Thursday April 20th my secretary contacted GoDaddy in an attempt to gain access to our account that manages our website domain for ************************* in *******, **. The Customer Support Team refused her access because she was not the person listed on the account, which is prudent. However, when my secretary informed the individual to whom she was speaking that the person listed on the account no longer worked at the parish, she was told there was nothing they could do. When contacted a second time on April 24th the customer team refused to close the account and told us that our only recourse was to contact legal counsel and file suit. We have secured another domain No affiliated with GoDaddy and have redirected our website to that new domain. All were asking for is our account to be cancelled with GoDaddy and future billing be discontinued
Business Response
Date: 04/29/2023
Thank you for the opportunity to address our complainant's concerns.
While we empathize with their situation, GoDaddy has an established and vetted process to gain access to an account.
Our Account Recovery Team (ART) has been in correspondence with the complainant regarding their concerns. To date, the complainant has been unable to provide the documentation necessary to allow ART to provide access to the account in question.
We encourage our complainant to continue to work with ART to gain access to the account.
Thank you again for the opportunity to address the concerns presented by our complainant.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:04/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a client whose previous web administrator passed away. We have been trying to work with GoDaddy to gain access to that persons email address under my clients domain. GoDaddy has been completely unhelpful even though we submitted all the required account recovery team support requests and given them our identifications. This has been going on for four months now and even though theyve spoken to both myself and the domain owner, they refuse to help us and now we cant even attempt to transfer the domain to another hosting service! *** even asked to speak with a supervisor and they promise to call me back and they just dont. Theyre essentially holding the domain hostage! My client is 82 years old and when they try to work with him, he doesnt understand what theyre asking for. And then on top of it, they make ridiculous requests for death certificates and a letter from the family! There is no way my client is going to intrude on the family for something like that! All they need to do is either give me the password for the domain administrator email address or to change it so that I can then access the account and begin affecting the changes and the transfer to a new hosting service. I would NOT recommend GoDaddy! Theyre level of support is just criminal!Business Response
Date: 04/27/2023
Thank you for the opportunity to address the complainants concerns.
From the information provided, the complainant does not appear to be a GoDaddy customer. Furthermore, the account in question is associated with Best EZ Domain by ********************* LLC., not GoDaddy.
Best EZ Domain by ********************* LLC is associated with Wild West Domains, LLC, which provides reseller solutions to businesses and individuals to sell domain names and various services.
Wild West Domains, LLC, and GoDaddy.com, LLC are entirely separate legal entities with separate Better Business Bureau profiles.
GoDaddy has not entered into any agreements with the complainant. It appears that this complaint was not intended for GoDaddy, and as such, the complainant may need to file a complaint with the appropriate company.
Best regards,
************
Office of the *** | GoDaddyInitial Complaint
Date:04/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************************
e of thing to someone. I have been Hosting and Domain with GoDaddy for over 10 years, didn't seem to faze them. It was like oh well tuff luck for you.Business Response
Date: 05/01/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 15, 2018, our customer purchased an Economy cPanel hosting plan for a two-year term via phone transaction. They have since renewed this service in annual increments.
On April 13, 2023, our customer contacted our **** center to inquire about their renewal. During this interaction, they expressed concern over the cost of the renewal as well as the performance of their website. To keep the cost low, they agreed to a monthly hosting renewal in addition to adding an SSL Certificate to their website to try and improve their search rankings.
Our customer contacted our **** Center again the same day, as they were having difficulty generating their SSL Certificate. Our **** Guide informed them the service they purchased was a ************ SSL Certificate, and that if they wished, GoDaddy could install it for them for a one-time fee. Our customer agreed to pay the fee.
Following this interaction, our customer contacted our **** Center a final time inquiring about the monthly hosting renewal at which time they requested to cancel all services and receive a refund. As the hosting renewal and SSL purchases were within our Refund Policy, these services were refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While service fees such as the installation fee our customer purchased are typically non-refundable, we understand their frustration and have refunded this service to them as a one-time courtesy and gesture of goodwill. They should allow between five to seven days for this refund to reflect with their financial institution.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:04/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an annual domain name service with GoDaddy.com, which was no longer needed. My account was never authenticated, and so I could not access my account. I provided their team with my passport and drivers license, which was not sufficient to authenticate the account. I called customer service twice to resolve the issue; they told me that since we can not authenticate the account, the account would be closed -- which I agreed to -- and the service would not auto-renew, as an email notification had informed me. The account was not closed, and I was charged via my paypal, contrary to what customer service had communicated to me. I then called customer service again to close the account and delete all personal information; they advised me to send a copy of the PayPal invoice to their team, and I have not heard back in over a week. The customer service was not accurate, reliable, or effective, and I was charged for a service that I was told would not renew. This company has my passport, drivers license, paypal, and personal information, which I would like permanently deleted, as well as my account closed.Business Response
Date: 04/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our records indicate that our Account Recovery Team was able to complete our customers request and they should have full access to their account at this time. Our Care team is available to assist with the cancellation and refund of their domain name. Once they have received a refund, our customer can also close their account using the instructions at the following article: **************************************************************.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has reached out to our customer to discuss their concerns further, but we have been unable to reach them to date. We remain available to offer our assistance and can be reached via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy is hosting Spam Bots that is sending multiple emails a day with ****** ads and other spam. I tried to unsubscribe and block them but they are using sub domains and sending more spam. All these spammers are hosted by GoDaddy. We request GoDaddy to take action against these spammers and stop their harassment of innocent people. Here are the domains that are spamming me sometimes sending 20 emails every day. They seem to be owned by the same person and all are hosted by GoDaddy schoolofwordplay.com easiereats.com ****************** funnyeditor.com cookingprofessionally.com wordthirst.comBusiness Response
Date: 04/21/2023
Thank you for the opportunity to address the complainant's concerns.
Based on the information provided, the complainant does not appear to be a GoDaddy customer.
According to a public WHOIS lookup, GoDaddy is only the registrar of record for the domain names in question; we have no control over emails associated with them.
That said, a review of the MX records for the domains shows that the associated email services are provided by ****** Mail. Therefore, the complainant may consider contacting ****** to determine if they have policies to address their concerns.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy protects the contact information of vendors who scam the public. The vendor who scammed me was serapiscode.com This site does not have the minimum legal compliance requirements of Terms of Service and Privacy Policy.There is no phone number for this site and no response to emails at their support address of ********************** The serapiscode.com is engaged in fraud. They are selling a product - Text Monsterr - that is a login to a non-functioning website. I completed GoDaddy Non-********************** ("NPRD") form only be told that to get any further information on this serapiscode.com vendor, I would have to get a court order.I cannot file a BBB Complaint about serapiscode.com because GoDaddy -through *************************** (GoDaddy Sr. ***** Manager) - will not supply the contact information necessary for me to file a complaint. So that is why I am filing this complaint against GoDaddy.Business Response
Date: 04/25/2023
Thank you for the opportunity to address the concerns presented.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreement with them.
The ******************** of ******** Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation, expiration dates, and other information in the ***** listing as soon as a domain is registered.?GoDaddy provides all eligible domains with basic privacy via an affiliate company, Domains by ******************* masks the registration information required by ICANN and replaces it with Domains by Proxys information.
While GoDaddy is the registrar of record for the domain name in question, we have no affiliation with the website or any associated business. We have no jurisdiction over the website or its contents, as the files are hosted with a different provider.
RESOLUTION:
According to a public network lookup, the domain points to the ** address 154.27.80.245, which is managed by the company **********. The complainant may wish to contact the hosting provider to determine if they have processes to address their concerns.?We have located the following email which may be used to contact the hosting provider: ************************************
Thank you for the opportunity to address these concerns.
Kindest regards,
******
Office of the ***** GoDaddyInitial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a complaint against GoDaddy.com, a domain registrar and web hosting company. I recently purchased a domain from their platform and opted for private registration to protect my personal information. However, I have been receiving an excessive number of unsolicited calls about this domain and text messages on my cell phone, which indicates that my information is not being adequately protected.Details of the Incident:Date of domain registration: 4/14/2023 Domain name: tmgglobal.llc GoDaddy account number: ********* Despite choosing the domain privacy option, my personal information appears to have been leaked, leading to numerous calls and texts from third parties. This breach of privacy has not only caused me great inconvenience but also raises concerns about the security of my personal information on GoDaddy's platform.I have attempted to resolve this issue with GoDaddy's customer support and was informed that there is no domain protection selected for my domain. Please see attached screenshot that shows I have selected privacy.Requested Resolution:I request the BBB to intervene in this matter and ensure that GoDaddy takes appropriate measures to:1. Investigate the source of this privacy breach and take corrective actions.2. Remove my personal information from public directories and third-party databases.3. Provide assurance that my personal information will be adequately protected in the future.4. Compensate for any damages or inconveniences that have occurred as a result of this privacy breach.I appreciate your assistance in resolving this matter and protecting my privacy. Please let me know if you need any additional information or documentation to support this complaint.Business Response
Date: 04/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 8, 2023, our customer purchased two domain names, one of which has a .** extension during an online transaction.
They have now stated that they receive excessive solicitations based on their domain's contact information.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While GoDaddy understands our customers' concerns and takes their privacy seriously. Other than as described in the GoDaddy Privacy Policy, found at ***************************************************/privacy-policy
We do not provide information to third parties without our customers' express permission. Furthermore, we do not sell lists or aid in creating unwanted emails or solicitation calls.
Unfortunately, in this instance, third parties may have gathered our customer's contact information from the ***** database, as the ** domain registry does not permit private registration for domain names.
In addition, privacy is functioning correctly for the second of the two domains our customer purchased.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:04/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not only can my company not use the products and services that we cant use because of a computer glitch on their end, their customer service is inefficient, incompetent, and difficult to reach. I have spend almost 4 hours trying to get my tech issues resolved with (which includes the approximate 1-2 hour hold time aggregate I have had to wait to even get an agent to respond in the first place).Business Response
Date: 04/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
We appreciate our customers candid feedback regarding our service levels.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to discuss their concerns. We will remain available to offer assistance and can be reached via email at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************
Office of the ***** GoDaddyInitial Complaint
Date:04/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi,On March 30, 2023, I completed the purchase of domain name cbdxl.com via Godaddy's auction service. Delivery of the domain name was not promptly carried out, and repeated inquiries kept pushing the delivery date, while ensuring the purchase had been successful. However today, I received an email from the company informing me that the sale of the domain name had been canceled and that I had been refunded. Since the domain name's registrar is Godaddy themselves, and given that the purported domain name owner is registered with them and carried out the auction through them (and also that the domain had not expired and therefore could not be renewed post-expiry), and in addition given the fact that I had no say in the resolution of this issue, I demand that Godaddy delivers the domain name as planned, pending payment on my end of the originally agreed amount, which they have reimbursed me without my consent. I've attached the invoice, the record of ******** communications with their customer service, as well as the email informing that they have broken the contract.Many thanks for your assistance,*************************Business Response
Date: 04/21/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 30, 2023, our customer purchased the domain name in question via the GoDaddy Auctions website. GoDaddy Auctions is a service that facilitates the buying and selling of currently registered domain names.
On April 8 and 9, 2023, our customer contacted our ************* team to inquire about the status of the domain.
On April 18, 2023, our auction Team determined the domain seller could not complete the transaction. Consequently, an email was sent to our customer informing them the domain was no longer available, and the transaction was refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustration, ********************** is not the domain name's registrant and has no control over its availability.
In addition, when a customer participates in ********************** Auctions, they acknowledge and accept GoDaddy's Auctions Membership Agreement. This agreement can be found at this link: ***************************************************/auctions-membership-agreement
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddy
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