Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,403 total complaints in the last 3 years.
- 453 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is not actually the truth and illustrates part of the issue... It started with Media Temple having no one responded to me that they ignored my having set up deleting my about Prior to the migration. I sent that to media Temple more than 2 weeks prior to GoDaddy's migration. And, I had called Media Temple and spoken to someone who had said this account would be closed, but instead I was charged for another month I did not want and the account wasn't closed... That was where this started. I have since managed to delete the GoDaddy account, but this was their issues, add they didn't have any support for anyone on MT's side, now there"s.2023 and GoDaddy tried to get me to verify my email on my "account" with them.It has taken me over an hour 1/2 to get what they had as my account and a domain I had thought they closed according to my Media Temple request to close, up for renewal AND they still had my credit card on file.This has been a GoDaddy practice in the past, trying to force customers to stay as customers. I was NEVER a GoDaddy customer, this was their blatant mistake and the fact that it took me 90 mins to straighten this out...that there was not only one but actually two accounts listed under my name and email address - neither of which I EVER authorized, had me dumbfounded. It was bad enough that prior to changing over MediaTemple accounts they raised the monthly billing from $18 to $29/ month (That was a shock that made me know it was time to find new hosting).GoDaddy needs to change their bad practices. They are a terrible company and someone needs to help stop consumers from being ripped off by them. Hope you can help.
Business Response
Date: 04/21/2023
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 28, 2023, we see that our customer paid for a ******************** hosting plan for a one-month term. There were no further charges at Media Temple after this transaction.
On March 7, 2023, Media Temple sent a 7-day notification to our customer advising them of their pending account migration to **********************.
On March 13, 2023, Media Temple sent a 1-day notification to our customer advising them of their pending account migration to **********************.
On March 14, 2023, our customers Media Temple account migrated to **********************. We are not seeing a hosting plan transition to GoDaddy as part of this migration.
On March 19, 2023, per our customers preference they closed the GoDaddy account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We attempted to reach our customer by phone to address their concerns. Unfortunately, we were only able to leave a voice message.
We empathize with our customer. Should they wish to discuss their concerns further, we can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyBusiness Response
Date: 04/26/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response and will be happy to address our customers concerns further via phone or email. Should they wish we can be reached at ***********************************************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:04/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
ckage I pre purchased. I never got an email. I called back and the reps kept stating that I am out of the 30 day window to receive a refund and only ONE account could be credited back to me. As I have explained, first I was told I would get a refund for the entire security package as it DOES NOT WORK properly in our account. I followed protocol and did followed support instructions and until we removed the security feature, is when the emails started to work 100%.Please explain how can you bill me for something that does not work properly? 3 of your techs look at my account and still not able to figure out why, the last rep ******** lied ( last rep saw everything) stated that she is not able to see security side of it and it was my responsibly to add things to the whitelists? again chanting the 30 day rule?Again, how can go daddy charge me from something that does not work? what happened to common sense? I even was willing to accept a store credit!Business Response
Date: 04/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 24, 2023, our customer added Advanced Email Security to their ********* 365 (M365) email via a phone call with our Care Team. Advanced Email Security (AES) allows customers to send and receive email securely, scans every message and uses technology to identify currently unknown and malicious threats, and helps prevent spoofing by quarantining messages sent to the customer's email addresses that appear to be coming from their domain but originate from outside the customer's organization. Unfortunately, our customers AES was delaying the delivery of their incoming emails.
Our customer contacted our Care Team on April 13, 2023, seeking a refund for their purchase, and was correctly informed the service was not eligible for a refund in accordance with our refund policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer to address their concerns.? Unfortunately, we were only able to leave a message.? If our customer wishes they can reach our team at *************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****************
Office of the ***** GoDaddyInitial Complaint
Date:04/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They claim I purchased the service while they on their own unbenounced to me added that to my account and after charging my account I received an email re my Mounty payment.
They are not acknowledging the fact that they added the service which I did not want nor did I initiate its purchase.
The entire argument is over my agency as a customer and them having no right to claim I did it while I did not. It was added to my account. I found out after I checked the recurring charges on my bank account which was suddenly higher than usual. That's when I chatted with their online agent to cancel the service and request a refund for the service I did not purchase.
They refused to credit my account back with the service I did not want, did not purchase and did not request.
I appreciate your help in this regard.
Business Response
Date: 04/25/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On July 8, 2020, our customer purchased ************** for a one-month term in an online transaction. Per our customers account preferences, ********************** automatically renewed the hosting in question on a monthly basis in good faith to honor agreements with our customer. The most recent renewal occurred on March 8, 2023. Notifications were sent to our customers contact email following each successful renewal.
On April 8, 2023, the hosting in question failed billing due to their payment method being declined.
On April 16, 2023, our customer contacted our Care support team regarding their hosting concerns. At that time they were correctly advised the requested refunds were non-eligible.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to contact our customer via phone to address their concerns. Unfortunately, we were only able to leave a voice message.
While our office empathizes with our customer, ********************** provides its customers full control over their renewal settings from within their account. Account management is a customer responsibility. As such, we respectfully decline our customers request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyBusiness Response
Date: 04/27/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our original response.
Our customer can review their Order History within their account to confirm the purchase of the hosting in question. They may find the following article helpful.
View my GoDaddy receipts - See past purchases on your Order History page, then print or download the receipts: ***************************************************************************************;
We are sorry that we were unable to connect with our customer on a phone call. If they wish, our customer can reach our team at ************************************************ We will be happy to work with them on arranging a scheduled call.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:04/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
All I am asking is that the company find and eliminate the "account" that they are charging me for.... I do not understand how I am able to agree to their terms of service when I have not received a service that I am paying for.... I DO have an account that is current and paid and I have been using for sometime... my concern and issue is with the billing of an account that I do not use, did not sign up for and am being charged for??? How can I be at fault........ If someone would contact me then I could provide the credit card information and it hopefully it can be backtracked... I am sorry I missed the deadline to respond to this but I still have an issue ... Can someone please help????I contacted my bank to get it refunded... . Like I said earlier, I DO have an account, all paid up, all good... I am billed every May for it... every year, for three years now, they ding my card for this non-existent account that I have no information on and they will not fix. When I am able to unhook the boss from that email address we are gone... Poor poor customer service.....Business Response
Date: 04/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 12, 2023, our customer contacted our Care Staff to inquire about an unknown charge. Our Care Staff was not able to identify an account with the information provided.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We thank our customer for their feedback on our service levels and empathize with their experience but have not been successful in our attempts to connect with them to locate the account where the charge in question took place. We look forward to connecting with our customer to resolve their concerns and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyBusiness Response
Date: 04/20/2023
Thank you for the opportunity to address our customers additional concerns.
Our office has successfully connected with our customer and removed the payment method in question from our system. Our customer has indicated they are satisfied with this outcome.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T
Office of the *** GoDaddyInitial Complaint
Date:04/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Business Response
Date: 04/17/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 28, 2023, our customer upgraded their Websites + Marketing (***) from a basic plan to ecommerce, which includes GoDaddy Payments. *** is a proprietary, do-it-yourself, template-based product to construct a website. GoDaddy Payments gives customers the ability to take payments online, in-person, and over the phone.
When an order was placed through our customers website using GoDaddy Payments, we requested documentation from our customer to verify their business prior to releasing the funds.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration regarding this process and have been able to verify their business via the documentation they have provided. Their funds have been released and they can expect to see the deposit made to their bank within five to seven business days.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
****** E
Office of the ***** GoDaddyInitial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my frustration with the Account Recovery process and the lack of support provided by their team. Our company has two accounts(One account number is ********* and the other is ******** with **********************, both of which are linked to 2-Step Verification with my mobile phone number. Unfortunately, I recently lost my phone and attempted to use the *********************** to regain access to our accounts.However, the Account Recovery Team has not provided any useful instructions, and their replies have been unhelpful. All they have said is, "Thank you for your submission. We have not received a reply with the requested information. To allow us to further review your request, please reply at your earliest convenience. Once your request has been reviewed, we'll let you know if we need anything else or if you're good to go." The email does not even specify which account is linked to this response, making it difficult for me to understand which account the response refers to.It has been three weeks since I submitted the Account Recovery request, and there has been no progress. I have tried to call GoDaddy to speak with the ***********************, but no one has been able to transfer me to that department. Additionally, several email accounts have expired in our accounts, and no one can log in to renew the product.I am extremely dissatisfied with the lack of support provided by GoDaddy's Account Recovery Team and the inability to reach the *********************** by phone. I urge you to take immediate action to address these issues and help me regain access to our accounts.Several email accounts have expired in our accounts and no one could log in to renew the product.Business Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On March 21, 2019, our customer added Two-Factor Authentication ***** to their GoDaddy account to provide an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On March 18, 2023, our customer correctly followed the process to remove 2FA, details of which can be found at this link: *****************************************************************************;
From March 18 to April 11, 2023, they submitted multiple additional requests to our Account Recovery Team (AR) to remove 2FA from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to remove 2FA. In addition, we also take account security very seriously, and our AR Team actively responded to them requesting additional documentation.
We encourage our customer to continue working with our Account Recovery Team and provide the requested documents so they can disable 2FA from their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the *** GoDaddyInitial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to add an additional page to my website, and once I completed it, the page would not publish. I cleared the cache multiple times and got an error that the site was not working. I called customer service and the customer service person was horrible and didn't listen to me his name was ******* and he does not have the ability to help anyone. I screen shot all the chats with him. He then said he would find someone else to help me and it sent me back to the beginning of customer service with no help. We pay for this website and should be able to get good customer service and have our products work. How can this company have people unqualified to work for them.Business Response
Date: 04/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 11, 2023, our customer contacted our Care Staff because they had received an error when attempting to publish updates they had made on their Websites + Marketing site builder (***). *** is a proprietary, do-it-yourself, template-based product to construct a website.
Our Care Staff worked with our customer to the best of their abilities to resolve their concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy had an unexpected technical issue that caused the error our customer experienced, and worked quickly to resolve it and minimize any impact on our customer. Our records indicate that our customer was able to successfully publish their updates before the contact with our Care Staff was completed.
We appreciate our customers candid feedback on our service levels and take customer service seriously.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company did not inform me of the potential for loss of data or downtime due to the upgrade. I was on with support at the time the upgrade was initiated.
The company then said they would have this corrected within 72 hours. They failed to do that or provide updates.
My sites were down for a full business week.
The company did provide one year of hosting for free. I spoke with a manager and requested at least two years for free due to the terrible support I received.
I am still asking for an additional year.
Business Response
Date: 04/14/2023
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response, and while we regret any delay in completing our customers hosting migration, it has been completed in its entirety. Consequently, we respectfully decline their request for an additional year of hosting.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyCustomer Answer
Date: 04/17/2023
I would like this escalated beyond the current representative.Business Response
Date: 04/13/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 2, 2023, our customer elected to upgrade their hosting plan via an online transaction. Later that day they contacted our Care team to discuss expectations, related to their migration.
On April 8, 2023, their migration completed.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
With regards to our customers hosting migration, GoDaddy as with all service providers, had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer. Furthermore, on April 7, 2023, as a one-time courtesy we added an additional year of service to our customers hosting plan at no cost to them.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:04/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I built my website and bought a domain on GoDaddy.com for my business that has been pause for the last couple of years due to logistic issues during Covid-19, finally we are able to get merchandises IN and get our business going this year,GoDaddy let me use the pay link to take payments for my sales,but GoDaddy won't let me deposit the fund of my sales into my business account after customers paid,***** from GoDaddy payment team emailed me and told me they will illegally possess the fund of my sales due to some risk factors, I emailed ***** to explain what those risk factors are of releasing the funds to me, we are a legally registered LLC in Florida who paid our tax every year, everything about my business can be verified legally and publicly, she didn't reply to me so far. GoDaddy should have informed and communicated the risk factors in their regulation with me prior to letting me use the pay link so that I can decide which vendor I should use at first place,this is a trap and very deceitful.I called the GoDaddy customer service number, ***** from the customer service team answered my call, she told me she doesn't know what those risk factors are, we asked ***** who is the right person we should talk to and will help us with this issue, she said nobody, she couldn't help in any ways.It is such a shock to know that GoDaddy is a robber and illegally possesses our fund with no legitimate reasons and their customer service is horrible and don't solve any problems. I request GoDaddy to release all my funds into my business account immediately.Business Response
Date: 04/14/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
On March 8, 2023, our customer set up GoDaddy Payments in their account. GoDaddy Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously.?To comply with standard payment network rules and regulations, our customer's deposits were placed on hold until they provided the additional information requested by the GoDaddy Payments Team.
On April 10, 2023, our customer was informed GoDaddy Payments will not be able to service their account due to certain risk factors and their GoDaddy Payments account was closed. Common reasons why a GoDaddy Payments account may be closed can be reviewed in our Help article at ******************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer’s frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. We encourage our customer to continue correspondence with our GoDaddy Payments Team and provide the requested information.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
**** ********
****** ** *** *** * *******Initial Complaint
Date:04/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My email has been working for over 1 years I first complained April 2022. They have not been able to fix it. They tell me to call back and the wait time is over an Hour. They said they would refund the $73.00 they never refunded the money they charged for email service.Business Response
Date: 04/12/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 14, 2020, our customer purchased a ********* ********** Email Essentials plan for one year via an online transaction. The M365 plan has been renewed annually per their account preferences.
From March 20 to April 10, 2023, they contacted GoDaddy's care team on multiple occasions to troubleshoot concerns about their email plan. Unfortunately, our team was unable to assist them, and on April 12, 2023, during a call with this office, they opted to delete their email account and requested a refund for the two most recent renewals of their plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This office has connected with our customer and issued the requested refunds back to their original payment method. Please allow 5-7 days for their financial institution to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddy
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