Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  2155 E Godaddy Way Tempe, AZ 85284

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  null Austin, TX 78701-2940

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never purchased any products from Go Daddy nor do I have an account. ********************** charged my credit card $143.73. This is the second time in two years they did this. the first time I had to dispute it with my bank. I spent over an hour on live chat to resolve this and they could not tell me what the charge was for nor could they refund the money they took

  

  Business Response

  Date: 05/05/2023

  Thank you for the opportunity to address the complainants concerns.
  
  Unfortunately, we have been unable to identify an account using the information provided by the complainant. We must identify a customer account to understand their issues or adequately investigate the matter to provide a resolution.
  
  Our office has attempted to connect with the complainant to address their concerns; however, our attempts have been unsuccessful thus far. We will continue to make ourselves available until their concerns have been resolved.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest regards,
  
  ****
  Office of the *** GoDaddy

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy sold me on making a custom website "up to 15 pages" for $1,736.11 on March 31, 2023. Therefore paid in full to get started. Initial conference call with web designer ****, (March 31) it was understood my first draft of my site would be done in about two weeks (April 17th) when we scheduled our second phone conference. I bought the sight with this time frame in mind!!! Here is his exact email in regards to the facts: "Hi ******, ....Your designer will begin creating your website by April 4. I know we went over a lot today on our call, so heres a quick recap of what you can expect to happen next: Our website designers will take everything we send them and build your website within two to three weeks from today - (4/17/23). When its ready, well email you the first draft of your website as well as a document you can use to write down any thoughts or edits. Then, you and I have our call scheduled to go over those edits. (Or, we can publish on that call if youre ready to do that.)..."THEN ON April 6th **** states: "Hi ******, Thank you for the list of pages. I will make sure the designers know to include each of them. Thank you, **** | ********** Services" HOWEVER NO PAGES WERE added or updated when we spoke, April 17th. Nothing was sent to the designers to work on. Our phone conference on April 17th he still had to fill out half of the questionnaire for the designers. I WAS SUPPOSED TO BE SEEING MY 1ST DRAFT! In addition, my third date to view my site has been pushed back due to a scheduling conflict according to ****. Initially, it was set up with **** for May 1st now, it is pushed back to May 9th. THEN ON 4/28/23 I called web design services to try and speak to a manager AGAIN and was stone-walled. I have asked various times to send my complaint to upper management. I am SOOOO disappointed and want some financial remedy to discount my cost or receive a FULL refund as this is NOT what I agreed to when I said yes to ******. Thank you, *********************

  

  Business Response

  Date: 05/04/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 31, 2023, our customer purchased *********************** **************** for a 1-year term. This service enlists GoDaddys Website ****** Services team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress Hosting product as the hosting of the site. Customers must submit information, including images and text for the website, to our Website ****** Services team before the site can be built.

  Our WDS team worked with our customer to the best of their ability and to satisfy their design needs. 

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our ****** Team has been in contact with our customer and are working toward an amicable resolution.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying for both a Domain and Website design, my completed website was not published. When I contacted customer service via Chat, I was not provided with any useful assistance and repeatedly sent back to the initial phase of the Help request. GoDaddy refused to text or call me on my mobile despite the ability to do so

  

  Business Response

  Date: 05/03/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *****************************************
  
  On April 23, 2023, our customer purchased GoDaddy’s Websites + Marketing Basic (W+M) for a one-month term via online transaction. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
  
  On April 28, 2023, our customer contacted GoDaddy's Customer Care team indicating they could not view their website. Our Care team advised our customer that they were unable to duplicate the problem experienced and the website in question was active and viewable.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The W+M product our customer purchased is functioning properly and as intended. The website constructed with W+M is currently viewable via multiple browsers and devices.  Our office attempted to connect with our customer to discuss their concerns and was unsuccessful. We welcome the opportunity to connect with them in hopes of resolving any outstanding concerns and may be reached at ***************.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  **** ********
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account recovery team and supervisor so incompetent, we provided all legal documentation to recover ********** in which our emails arent working , we been on the phone calling them 4x a day for 3 days straight now . We have provided a ****** business license also CRA documentation stating our BN ( business Number) and the team still has not provided an update . The agents will tell you anything to get you off the phone and proceed to the next call , The supervisors dont have any information and rely on the ART account recovery team . This is absurd and our business isnt receiving any emails, we didnt receive any notificaiton of renewal of service, thus being their problem. Ive called So many times and we cant seem to get a resolution when all the documentation has been provided to show that we own the business that is attached to the domain.#ART - ******

  

  Business Response

  Date: 05/02/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On July 29, 2019, our customer purchased a three-year domain name transfer via an online transaction.
  
  On April 19, 2023, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in good faith to honor agreements with our customer, however, their financial institution declined payment. GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.
  
  On April 25, 2023, our customer contacted our *********** regarding their domain name but was unable to authenticate their account. They were correctly directed to GoDaddys Account Recovery team for further assistance.
  
  While we empathize with our customers' frustrations, GoDaddy has a vetted process to assist customers in regaining access to their accounts. Additionally, GoDaddy takes account security very seriously, and our Account Recovery Team actively responded to our customer requesting acceptable documentation.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 28, 2023, they submitted the requested documentation, and their account was updated allowing them to regain access to renew their domain.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  of why my account was frozen in the first place. I would also like to be compensated for any damages or losses incurred due to this situation.Thank you for your attention to this matter.Sincerely,

  

  Business Response

  Date: 05/02/2023

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 30, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person. 

  GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transactions were flagged for review by our Verification Team and payouts were disabled on April 14, 2023.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

  The refunds in question were processed by our Payments Team on April 18, 2023, and can take **** business days to return to their respective accounts. Our office has confirmed with them that their customers received their refunds on April 26, 2023.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ******
  Office of the ***** GoDaddy

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You say that "This promotion must be redeemed at the time of checkout.", but this is not clearly labeled anywhere during the checkout process. Additionally, the area in which the user is supposed to choose a domain is not marked (AT ALL) and is very obscure in general. If you are going to advertise these free additions with a product, within the same CSS box, it makes it appear that it's all one product that you're purchasing. What's funny is that it does NOT explain the stipulations in which you present now within that area. Therefore, if you're not planning on actually providing the free additions after checkout, then that needs to be marked in a way which is explicit. Having the such explicit terms you now mention after-the-fact, cannot even be described as remotely implicit during the process of purchasing the item. The processes that area taking place throughout the website give off a scam vibe; such as tricking customers into paying more for things, automatically selecting them for auto-renew at prices much higher than the original purchase price, and not providing the ************* of software being advertised.
  
  I seek an apology for these sort of scammy processes, an admittance of the issue, and a promise to work towards correcting all of these issues.ct a domain. At the very end of the checkout process, at the very top of the page there's a search window. The search window itself appears to be a window where you'd search something for the entire website, however, little did I know that that's where you were supposed to search and pick your domain prior to clicking complete on your order. There was zero wording around this search box, additionally, it shouldn't have even allowed me to checkout without warning me about it. The checkout process should specifically have a step just for the domain selection and big bold wording saying "If you do not select a domain prior to checkout then you will not be able to pick one later". On the chat with the support agent, they said I would no longer be receiving a domain. So I wasted overall a good 6+ hours of my time on this issue, definitely not worth it. I am seeking a full credit (not a refund) for my purchase for wasting my time, false ********************

  

  Business Response

  Date: 04/25/2023

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 29, 2023, our customer purchased a Deluxe Windows Plex Hosting Plan for a three-year term via an online transaction.  As part of a promotion, when a hosting plan is purchased for a minimum of one year, GoDaddy offers a free domain registration for the first year. This promotion must be redeemed at the time of checkout. 
  
  On April 24, 2023, our customer contacted our Care Team via chat to inquire about the free domain with a hosting purchase offer.  During this chat, they were informed that this offer is redeemable upon checkout and cannot be completed later. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We empathize with our customer and regret to hear of their experience. 
  
  Our records indicate our customer has successfully connected with our Care Team and as a one-time courtesy, was provided with a domain registration for one year at no cost.  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the *** GoDaddy

  

  Business Response

  Date: 04/26/2023

  Thank you for the opportunity to address our customer's additional concerns.
  
  We stand by our previous response.
  
  GoDaddy's pricing strategy is to give customers a discount in their first year when they are likely to be just starting out in their business and may not be up and running yet. After that, we ask customers to pay the fair market value for a service that gives them 24/7 customer support and helps their business be successful.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  ****************
  Office of the *** GoDaddy

  Customer Answer

  Date: 04/26/2023

  All of the details of my complaint were not addressed. Additionally, as far as the previous response goes, their ploy is more of a bait and switch. A sad way to approach business.