Reviews

Review Details

• Review fromSteven B

  Date: 08/05/2023

  Unethical business practices they also nickel and dime you I had my card stolen and used and had to get a new card and they charged me to change my payment method completely unethical and they're there to help people? No they're there to make money off of you no matter how they can... disgusting
  

  NASM

  Date: 08/23/2023

  Hello ******, Thank you for submitting a review for our company. We appreciate all feedback and want to ensure that we provide the best possible service. When updating a credit card in our payment system, we initiate a $1 temporary authorization charge to your bank to verify your identity to protect our members and validate your credit card. This isn't an actual charge but rather an "authorization" which can show as refunded or more commonly as "reversed" on your bank statement. Please call ****** Services if you have any additional questions. Thank you,NASM ****** Services
  

  NASM

  Date: 08/23/2023

  Hello ******, Thank you for submitting a review for our company. We appreciate all feedback and want to ensure that we provide the best possible service. When updating a credit card in our payment system, we initiate a $1 temporary authorization charge to your bank to verify your identity to protect our members and validate your credit card. This isn't an actual charge but rather an "authorization" which can show as refunded or more commonly as "reversed" on your bank statement. Please call ****** Services if you have any additional questions. Thank you,NASM ****** Services

• Review fromKatie A

  Date: 08/02/2023

  Do not use NASM for whatever certification you are needing. *** had multiple issues and had to wait 20+ minutes on the phone with them each time, sometimes with them not even picking up. There is a survey you can do after each phone call that I would complete as unsatisfied on every category and I still got no contact back. Ive had issues with the test ******* they use(PSI) which isnt their fault, but you would think by now they would have **************** they partner with. On top of that, I had to go through not one but TWO appeal processes to get a test discounted. Overall, my experience has just been an absolute shitshow, and the help and contact services they provide dont help you to find any resolution.
  

  NASM

  Date: 08/25/2023

  Hello *****, thank you for submitting a review for our company. We appreciate all feedback and want to ensure that we provide the best possible service. We apologize for your experience with our third party proctoring service resulting in your appeals. With our certifying exams, per our accreditation they must be proctored and sometimes technical errors could occur. We do encourage our members to run pre-checks with our proctoring service to avoid any potential issues on testing day. We will take this feedback and address it. Please call ****** Services if you have any additional questions. Thank you,NASM ****** Services

• Review fromMolly R

  Date: 08/01/2023

  I'm not even sure the company is legitimate. No one ever told me when my test date was, but now I have to pay $200 to push it out after I just found out about it. I contacted customer service over a month ago, and every time I reach out I get the "someone will respond in 3-4 business days". Nobody has ever responded to me. I called the customer service line for members and was on hold for over thirty minutes until finally, a rude agent answered the call. Wouldn't recommend this company to anyone who is looking to get certified.
  

  NASM

  Date: 08/23/2023

  Hello *****,
  
  We are sorry for any confusion, all expiration dates regarding your exams can be found within your NASM account portal: ****************************************** as well as our website ***************************************************************************************************************************************************************************** can find access to our general fee information here *************************************************************************************
  
  Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team via phone ************** to discuss these options.

• Review fromJames T

  Date: 07/30/2023

  Scam, I paid $1000 for a course and something came up, they are greedy enough to not give a refund.
  

  NASM

  Date: 08/01/2023

  Hello *****, We wanted to express our gratitude for sharing your feedback with us, and we sincerely apologize for any confusion that *** have occurred. At NASM, we have a 28-day return policy starting from the date of purchase, which allows our members to return their orders and discontinue future billing. Regarding the refund process, we would like to refer you to section 5.3 of our Terms and Conditions, accessible through this link: *********************************************************************. Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team.

• Review fromMitch M

  Date: 07/17/2023

  This is a fraudulent scam company. I paid $200 as a down payment towards three certifications totalling around $1700-$1800. The $200 was to allow a payment plan of seventeen payments. I paid the $200 on 07/16/2023. Within 24 hours, I realized I didn't like the study methods that they gave. Everything they offered was out of a browser based system. Which is fine, not everything is going to work out. They offer a 28 day return period and a refund. What they don't tell is that the refund is based on the total price of the package, minus a ten percent fee. So they don't refund you what you paid, only a refund of the total price minus the fee. So my refund would have only been $25 out of the $200. The total price was around $1700 and ten percent of that is $170. They take that fee from the amount I paid, only refunding $20-$30. Let me make it clear, I didn't access any of the content, zero. I didn't use any of their services. The order was placed 24 hours ago. So they are stealing all of my money for nothing. I gave them $175 for absolutely nothing. This is a massive scam. I contacted my bank and reported. They agreed with me as well as my wife. This is wrong and they should be held accountable. I will be getting my money back any day.If you can stay clear of them, I would. They offer a 28 day return period and it said we get refunded based on the total amount paid to date, but they will try and scam you over the phone. Don't let them do this to you or anyone else. I will be posting this review on many sites in hopes that others will see this.
  

  NASM

  Date: 07/31/2023

  Hello *****, We wanted to express our gratitude for sharing your feedback with us, and we sincerely apologize for any confusion that *** have occurred. At NASM, we have a 28-day return policy starting from the date of purchase, which allows our members to return their orders and discontinue future billing.Regarding the refund process, we would like to refer you to section 5.3 of our Terms and Conditions, accessible through this link: *********************************************************************. As per this section, there is a 10% administration fee applied to all refunds, calculated based on the "Product Price." The "Product Price" refers to the total purchase price, including applicable taxes, minus any Standard Fees charged at the time of purchase.Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions readily available to all our members on our website.We would be happy to possibly look into options with you in hopes of finding a favorable solution. Please contact out ****** Services Team

• Review fromLindsey M

  Date: 07/17/2023

  The helpline and contacts are completely different and even rude once you buy something. Before you buy they are nice helpful and available. I have a registered disability and I am still struggling to get accommodations. My dr sent a letter. I have a BA and it was not this difficult in college. Im astonished.
  

  NASM

  Date: 07/21/2023

  Dear *******,Thank you for bringing this matter to our attention, and we apologize for any inconvenience you have faced with our helpline and contacts. Providing excellent customer service is of utmost importance to us, and we regret that your experience did not reflect that.We are committed to ensuring that all our customers, including those with registered disabilities, receive the appropriate accommodations and support they need to excel in their learning journey. We understand the significance of your situation and the importance of timely and courteous assistance.Based on the situation indicated to us we have provided you with additional time to take your exam. If you also are seeking exam accommodations we do have a process for that. More information on that process can be found at ***************************************************************************. We also have an appeal process if you need time beyond what has already been provided.Again, we apologize for any frustration you have experienced, and we are fully committed to making this right for you. Your feedback is invaluable in helping us enhance our services for all our customers.Thank you for your understanding, and we hope to have the opportunity to provide you with a more positive experience with the National Academy of Sports Medicine.Sincerely,NASM ****** Services

• Review fromValeria G

  Date: 07/11/2023

  Charge for something they say is free with your class
  

  NASM

  Date: 07/17/2023

  Hello *******, We appreciate your feedback and we want to ensure that each of our customers receives an excellent experience. We are reviewing your appeal, a member of our leadership team will be reaching out to get more information. If you have any additional questions or inquiries, please call ****** Services. Thank you, NASM ****** Services.

• Review fromStacy P

  Date: 07/03/2023

  I am so disappointed with this business and will never go back. I purchase the Elite Bundle and started making payments. Everything was great until my husbands company moved him to part time instead of full time, lowering my household income for now. I called in to cancel my enrollment since now I can't afford it but the company wont let me cancel my enrollment. I did submit an appeal and it got denied. The only way to cancel enrollment is death, illness, military deployment or employment, life changing events are not included. So now, I can either pay my monthly payments (which I can't afford) or have them send me to collections because I can't afford my payments. I tried calling and posted on ******** and same conclusion. I read the comments below and NASM responded with " please contact via phone to discuss any possible resolutions and/or further assistance"...but there isn't. Every time I call, its the same resolution, since I didn't cancel within the "28 days refund policy", I'm stuck and pay your payment. What type of customer service is that? Your appeals should include life changing events. I sent in a copy of my husband's paystub to show the change and my appeal still got denied. I'm not even asking for a refund, I just want them to cancel my enrollment. Paying $100 per month for something you are not using, is not right and you forcing people to stay in school is not right either. NASM will not stop me but next time, I'll go to a real college/school.
  

  NASM

  Date: 07/17/2023

  Hello *****, We appreciate your feedback and we want to ensure that each of our customers receives an excellent experience. We have reviewed your appeal and documentation provided, an Appeal Decision was replied to. If you have any additional questions or inquiries, please call ****** Services. Thank you, NASM ****** Services.

• Review fromJessica R

  Date: 06/01/2023

  I signed up for *** cert 4/22/23 and was convinced by recruiter to upgrade to Elite Bundle. She hadnt made herself available until after i signed up.on my own. She was so eager for me to sign necause "this deal ends today" and I was not made aware of the 28 day cancelation policy (I learned of this when I went on an email and clicked on FAQ). I expressed concerns to recruiter about the high monthly payments, but she insisted that I'd be making good money by then by finishing the *** cert and could move onto the Wellness later. She also said that I could defer 2 payments if needed.To begin with I continually get errors on website and have to log out and fight to log back in. Which, for what they charge it should be not so difficult to access.Things in my life have changed. I don't have the time, money, or resources for the entire bundle requirements. I emailed 5 times and texted the recruiter 3 times for advice. No response from either. Called, on hold for 20 minutes, the customer service representative was like a robot. No help, no compassion, nothing. Funny though, after I spoke to customer service, the recruiter finally texted back. "Sorry you're going through this. I can't cancel it. Member services have to hear you say it." Well, member services heard me say it and did nothing. I know it's like 40 days after I signed up, but even if there is a cancelation fee or to just go back to my original plan....but nothing. Would not budge. Would not work with me.In process of speaking to my attorney. If nothing else, I'll unauthorize the payment from my bank. This company is less than stellar. I do not recommend using them at all!
  

  NASM

  Date: 07/17/2023

  Hello *******, Thank you for your feedback and we want to ensure that each of our customers receives an excellent experience. In regards to your conflict, a member of our leadership team will be reaching out to get more information and work towards a resolution. Thank you, NASM ****** Services.

• Review fromJanet L.

  Date: 04/11/2023

  Never purchase from NASM! They are heartless! I purchased this course for my husband who resides in a foreign country, awaiting a ***** He was unable to start the course due to medical reasons. He had problems with his eyesight (an optometrist's note was emailed to NASM). We were told he could start when his eyesight improved. In addition, the *** course was not offered to individuals in his country, only to institutions or groups of people, my husband could not proceed with the course, necessitating him to have to start/complete the course upon arrival to the US. Upon notifying NASM, I was told that it would be ok to wait until he arrives in the US and he could start the course at that time without any exam eligibility concerns or problems, whatsoever.My husband has since been hospitalized with a debilitating illness and will never be able to take this course. I sent supporting documentation to NASM: a letter from the hospital surgeon, a doctor's ****** and the NASM Refund Request form. Reimbursement was denied. They totally ignored our dilemma!NASM replied: We have reviewed your request to cancel your program due to your unfortunate situation, however, at this time we are unable to approve your request. As your order is paid in full at this time it would be ineligible for cancellation of payments. It is also not eligible for a refund as your exam eligibility has expired. As a courtesy for the current issues that you are facing an extension has been approved.? While we understand that this isn't your preferred outcome we would like to offer a full restart/ upgrade of your course to the *** 7 self study package, without any additional fees. Once you are ready please contact ****** Services by phone to restart your program. Additionally NASM offers a online ***/AED course for our members to take in order to complete that requirement to test on their exam. Please contact us for further detail on this course.Sincerely, NASM ****** Services
  

  NASM

  Date: 05/08/2023

  Hello *****, we appreciate the feedback and apologize for the experience this far. In regards to a refund, NASM has a 28 day return policy from the date of purchase. However, in the event of an extenuating circumstances within the courses enrollment period alternative options may be provided. In addition, testing accommodations are also available upon the required medical documentation being submitted to the appropriate department. Please contact ****** Services via phone to discuss any possible resolutions and/or further assistance.

  Janet L.

  Date: 05/10/2023

  I received this response from NASM via email 5/8/23: Hello *****, we appreciate the feedback and apologize for the experience this far. In regards to a refund, NASM has a 28 day return policy from the date of purchase. However, in the event of an extenuating circumstances within the courses enrollment period alternative options may be provided. In addition, testing accommodations are also available upon the required medical documentation being submitted to the appropriate department. Please contact ****** Services via phone to discuss any possible resolutions and/or further assistance.This response does not have a deadline for me to get back to NASM. The response now mysteriously reads like this with a deadline of 5/8/2023: Clearly, a deadline has now been added to the response! Look carefully to see a period after the word assistance and then the date was added! Hmmmm, not a good look!I reached back out to NASM, customer service for resolve on 5/9/23. I informed **** that I had received an email 5/8/23 suggesting that I contact NASM for resolve and read the email to him. I was told by **** that NASM had no record of my complaint to the BBB nor record of any response from NASM to the BBB. I asked **** how that could be possible when the BBB provided me via email NASMs response! **** had no answer. **** also asked me if I had responded back to the BBB and I told him that I had not because I was giving NASM an opportunity to resolve the matter because it had only been one day. (There was never any discussion regarding a deadline of a response from me. Did **** later go back and add the date???) **** stated that he would have to investigate the matter and get back to me the same business day. I did not get a call back.I appealed NASMs first response and then submitted a complaint to the BBB, 4/11/2023 because NASMs response to my appeal again ignored our extenuating medical circumstance. NASM states a medical issue as an extenuating circumstance and requests documentation to be submitted to them. NASM never stipulated these words to me until now "within the courses enrollment period alternative options may be provided." Perhaps, this is now going to be NASMs loophole/excuse not to refund me.Unfortunately, my husband was unable to take this course that I purchased for him due to medical reasons and I provided NASM with medical documentation supporting that my husband's medical condition prevents him from working or studying, indefinitely. The response that NASM provided to the BBB, 5/8/23 is like the response that NASM provided to me prior to and at the appeal level. NASM has totally ignored our extenuating medical circumstance, advised me to reach out to customer service for resolve and then has offered zero resolve!I have provided NASM with the medical documentation requested. Therefore, I am asking NASM to do the right thing and please issue a full refund of $1000 for this course. **************