Reviews

Review Details

• Review fromRebekah C

  Date: 05/15/2025

  I signed up for the Personal Trainer and Nutrition Coach certifications. Before buying these courses, I talked to a person over the phone over the course of a week and asked them many questions about the trainings, what the course of action is if I fail the tests the first time, etc. I was told that I could learn at my own pace, and I had access to the material until 2029. It took me a few months to work through the material for personal trainer, considering I have a job and my state went through a state of emergency in the fall, I feel like taking a few months to get through this material is perfectly feasible. I went to schedule the test yesterday only to find out that it expired in March. At no point was I told the tests had deadlines. I was never emailed on notified on my dashboard that it was about to expire. This could EASILY be an automated email. Or a notification ping on my dashboard (that i open multiple times a week). I called member services and was told I would have to pay $99 for an extension (for a service I already paid for). They said that since it's a "go at your own pace" course, that they're not required to notify us of the deadlines. If there are deadlines (and a fairly short deadline at that), then it's not truly a "go at your own pace". Not notifying paying customers that the service they paid for is about to expire and the only way to extend is to spend more money is an EXTREMELY shady business approach. What a horrible business model.
  

  NASM

  Date: 05/20/2025

  Hello *******,
  
  We are sorry about your experience with us thus far. All of our courses and exams have expiration dates and are listed in the customer portal under "My Courses". We would like to resolve this however, so please check your account for some updates and if you have any additional questions, please contact ***************.
  
  Thank you
  
  NASM ***************

• Review fromJuan Jose M

  Date: 05/08/2025

  Paid NASM my PT course and everything went quick with 2 coworkers sending me numerous emails and text messages to ( of course) to buy the course)Two weeks into the course and I get an error message on the NASM WEBSITE which does not allow me to continue the course. I contacted customer support at least 6 times to try to resolve this issue to no avail. When I tried to get my full refund back, the NASM operator tells me there is a 1 week policy to get a full refund back, but of course no one at NASM ( the two sales people) informed me of this. I really do not know whats going on with this organization and the people running this business, but playing cat and mouse games with paying customers is just wrong.Not being able to continue my course has impacted in a very big negative way my possible hiring from several health clubs. Costing me money, wasted time and stress.The fact that these two NASM employees totally ignored my complaints, says a lot about NASM and where the organization is heading. Will have to start all over and find another fitness organization that actually cares about their customers.Incident number **********
  

  NASM

  Date: 05/15/2025

  Hello ****,We are sorry to hear about your technical issues so far with your program. Our records show your ticket is still being actively worked on and *************** will reach out directly once the ticket is resolved. Unfortunately, the issue has taken longer then expected but once corrected, *************** will also offer a full restart free of charge to make up for the time lost.Thank you NASM ***************

• Review fromAlex L

  Date: 04/22/2025

  I signed up for NASMs personal trainer course in May 2024 after a very pushy sales call. The *** made it sound urgent and pressured me into committing to the lowest possible payment plan for a program that costs nearly $1,500. Unfortunately, I never ended up using the course I only ever opened the intro page. Life circumstances changed, and Ive been unemployed for some time, yet Ive still been making payments on something I never ******** that its been a year, Im outside their refund/cancellation window. I get that policies are policies but whats frustrating is how little this company cares about individual circumstances. I never completed even a single module, yet Im out nearly $1,000 for absolutely nothing in return. When I reached out to customer service, the *** I spoke with was dismissive and rude, and the supervisor wouldnt even speak to me. No flexibility, no compassion, no willingness to work with me.Its clear NASM is more interested in locking people into contracts than actually helping them succeed. If youre considering this program, think twice once they have your money, thats where their interest in you ends.
  

  NASM

  Date: 04/23/2025

  Hello ****,
  
  Thanks for reaching out and sharing your experience. We're really sorry to hear about the issues you've faced, and we appreciate the chance to address them.

  
  It's important to us that our enrollment process feels supportive, not pressured, so we're sorry to hear that wasn't the case for you. Your feedback is valuable, and we'll be looking into this to make sure we're doing better.

  
  We get that life can change unexpectedly, and while our policies are there for consistency, we truly care about our customers and want to help where we can. We're sorry if your previous interactions didn't reflect that. *************** will be in contact with you.

   

  Thank you,

   

  NASM ***************

• Review fromClay M

  Date: 04/21/2025

  Circumstances have changed so I reached out to NASM to cancel my account access and remainder of my payments. They say there is a 7 day cancellation policy. It's a payment plan for access to the materials and I no longer need it or have used it in several months. The 7 days is a gimmick. Just cancel my account so I no longer have access.
  

  NASM

  Date: 04/23/2025

  Hello Clay,
  
  Thank you for reaching out and letting us know about your situation. We understand that things can change unexpectedly, and we're here to assist you.
  
  Our policy allows for cancellations and refunds within seven days of purchase to ensure fairness for all our customers. Although the seven-day period has passed, we encourage you to contact our *************** team. They might be able to offer some guidance or alternatives based on your circumstances if they are extenuating.
  
  If there are no extenuating circumstances, please understand that our policy will remain as stated.
  
  Thank you,
  
  NASM ***************

• Review fromRenae N

  Date: 04/03/2025

  Do not waste your time or money purchasing from NASM. They are a marketing company trying to rip future personal trainers off. You will not learn any insight on being a trainer. Just alot of outdated material. Trust me ! And if you fail you have to pay an extra $200 to retest. If you fail to retest within the 180 days, you will be charged an additional $200. DON'T DO IT.
  

  NASM

  Date: 04/04/2025

  Hello Nigea,

  We apologize for your experience with your CPT program. Our content is constantly reviewed to make sure the most up-to-date information is being taught to all of our prospective trainers. When purchasing, it is expected for our members to review and agree to the attestations in the course that goes over expiration dates, testing requirements, and fees.
  
  If you have any additional questions, please contact *************** at **************, option 2.
  
  Thank you
  
  NASM ***************

• Review fromShweta B

  Date: 03/26/2025

  I signed up for a membership because it advertised 300+ free courses, and they actually only have at best 7 courses. I called almost immediately to get a refund. The first time, they "disconnected" while processing my refund. The second time, I was told there is a 7-day refund policy, and then they left to refund me and came back and told me there was no refund on a subscription. Total scam. Do not buy.
  

  NASM

  Date: 04/01/2025

  Hello Shweta,
  
  We are sorry to hear about your experience with NASM One. When someone purchases NASM One, it will come preloaded with a few courses and more are available via request when contacting **************** Please note, on ****************************************************************************** it is advised to review the Terms and Conditions regarding the cancellation of subscriptions and *************** will connect with you regarding your dispute.

   

  Thank you

  NASM ***************

• Review fromWendy T

  Date: 03/19/2025

  This is my twelfth yr recertifying with NASM as a personal trainer. This is the first year Ive had issues. I purchased my continuing education course along with the *** course that they offer on line. I was able to proceed with the *** course, but I wasnt able to access the test. Upon calling I was asked if I purchased the *** course on line. I answered yes, then I was told that you could only fulling access courses test if it was purchased by phone order. I repurchased the *** course for another $49.99 by phone and was told by NASM representative that my original online purchase of $49.99 would be refunded in 3 to 5 business days, which is standard. The repurchase date was on 1/28/2025, I still havent received my refund. Ive called 7 times in the last 2 months, its now 3/19/2025. I was reassured that my refund was in process. I finally received a reference number and was told it would take 15 business to receive my refund. In my 52 years of life I have never had a business tell me that it would take 15 days to receive a refund. The customer service was representatives were always polite and used the proper customer service *****, smsaying my name constantly and saying sorry. So future customers be aware that they are just words without results. After 7 weeks, hours of time on the phone and 7 calls later *** have filed dispute case against NASM with my credit card company to try and finally get my $49.99 returned to me, all because NASM offered a course online that apparently wasnt an actual working course to be offered. I feel as though this is scam and they are hoping people will give up and they can keep collecting the additional money. This is not a good business practice and I will not be recertifying with them again.
  

  NASM

  Date: 03/24/2025

  Hello *****,
  
  We apologize for the experience you've had thus far with NASM regarding your refund. When refund cases are created, it takes a few days for the accounting team to process the refund and then from there once the funds are released, it can take a few more additional business days for the financial institution to release the funds to their client. Because the hours of operation for the accounting department is different from **************** as well as each financial institution has different policies, that is why the 15 business days are quoted. As of 03/18/2025, the refund has been processed. 

• Review fromKarlee B

  Date: 03/04/2025

  0 stars. I am blatantly angry with NASM and the way they have handled my refund request. I enrolled in their pt program intending to complete it, but my life took an unexpected & heartbreaking turn when I suffered a pregnancy loss on June 17, 2024. This loss left me emotionally/financially devastated making it impossible for me to continue the program. When I reached out to NASM for a refund, I was initially assured by multiple representatives that pregnancy loss is considered an extenuating circumstance and that I should be eligible for a refund. However, after submitting my request, I was suddenly denied due to a lack of documentation. When I asked what documentation was needed, I received vague/inconsistent answersor no response at all. I had to follow up repeatedly, only to be ignored by the appeals department. Took them well beyond their promised 15-day maximum to reply, and when they finally did, they demanded that I provide proof of my loss. This requirement is not only insensitive but also legally questionable, as California law protects reproductive privacy and disability rights related to pregnancy loss. No one should be forced to relive their trauma just to receive a refund for a program they were unable to complete due to tragedy. Beyond the emotional distress, this has put me in a severe financial bind. Losing my baby sent me into a deep depression, making it difficult to work/maintain financial stability. Despite explaining this, NASM has shown no compassion, only demanding more while refusing to admit failures in communication. NASM can verify that I have not accessed the course materials since May 2024, before my pregnancy loss. I have to go through the appeals process TWICE just to be CONSIDERED for a refund, which is ridiculous and unethical. NASM lied to me by stating I qualified for a refund, only to change their stance once I applied. Their appeals process is designed to ******* customers. If youre considering giving ********************** your money, dont.
  

  NASM

  Date: 03/18/2025

  Hello ******,
  
  NASM's appeal policy is designed to ensure a fair and consistent process for all members who have experienced extenuating circumstances. When submitting an appeal, there is a review process and currently our records show the appeal has been reviewed. NASM will connect with you via email towards an amicable solution. 
  Thank you
  
  NASM ***************

• Review fromPhilip R

  Date: 02/19/2025

  I purchased a bundle pack from your company that included a "Gymternship" program. Upon completion of my certification I registered for the "Gymternship" and was not helped or notified for 5 plus months of me emailing/phone calling/ and leaving voicemails to your company about it. Everytime I call they say they will email me/call me back and I end up calling back everytime with no answer. I also asked to speak to a supervisor and they could not provide me with that. Someone needs to get back to me ASAP. Totally unprofessional on every level. Ps. I have email threads with proof of dates on how long this has been going on for.
  

  NASM

  Date: 02/24/2025

  Hello ******,Thank you for providing feedback regarding your Gymternship. We are truly sorry for any issues you have had experienced regarding the program. We recently had some updates regarding the Gymternship program and have passed your concerns to the appropriate team to connect with you as soon as possible. We hope to provide a better experience going forward and please do not hesitate to reach out!Sincerely,NASM ***************

• Review fromRobert H

  Date: 01/25/2025

  I am member and paid for the program that let's me keep recertifying for life. It's been over two years now and the site still consistently glitches and doesn't let you sign in half of the time. And many times when you do get it, you just sit on the log in page with no where to go even though it says you have been successfully logged in. And this is across multiple devices and platforms. I normally use ****** Chrome though. The recertification is super complicated. What the h*** does the different recertification mean and the *** renewal says, "online recertification portal coming soon." Really? What the h*** is the difference between the NASM Certified Personal Trainer and the NASM Personal Trainer Certificate. And when I finally get to a recertification page it had the nerve to ask me for a front and back of a card even the the ************************** emailed us a certificate not a card with two sides. And even worse they had the nerve to confuse me more by asking how many CEC it is worth. ***. Its your guys program. How the h*** do I know. Where is the convenient link right next to your question showing me where to find that info. And I purposefully paid for the best program so I can keep re certifying for life. But when I go to recertify they asked me for another fee of 99 dollars to recertify. I paid the 3000 dollars instead of the basic low fee just so I can keep recertifying for life at no future cost. But they lied. They are charging me 99 dollars. I have no respect for any company that misleads you. And to be a multi million dollar company but not have a rock solid website that is perfect in almost every way....well that is shameful. Are aren't you guys embarrassed from using the same old broke down website? And you'll of course respond with the, "we're sorry you had this experience," or the, "it says in the fine print of the contract," or ,"there was a link on this spot that you missed," bla bla bla. Fix your dam website. Simply stop misleading people.
  

  NASM

  Date: 02/06/2025

  Hello ******,

  Thank you for providing feedback on your experience. We at NASM strive to provide a positive interaction for all our members, and we are sorry for any confusion you have experienced in your renewal process. While we don't ever anticipate there to be technical difficulty experienced, unfortunately it does occur occasionally. We were able to resolve your technical difficulty the very next day you reported it and attempted to get in contact with you. A member of our management team also attempted to contact you to but unfortunately they were only able to reach your voicemail, we will attempt to do so again. At this time your are eligible to complete your renewal process online. We hope to provide you better customer service in the future, and look forward to your recertification being completed!
  
  Sincerely,

  NASM Member Services