Reviews

Review Details

• Review fromJoseph H

  Date: 12/19/2023

  My background is that I have a BSEE and have patented Medical Devices *********** Patents) along with have my electronic designs on Satellites circling the globe. As per my training background I started training when **************** was in the ************ area for the **** Ms. ******* Contest. Unfortunately I signed up with NASM before reading some of comments on your website. I have taken many tests in my never have taken one like the NASM test that was so subjective and asked questions that were never on the practice tests. I've been in the medical field for 30 years and the questions they ask are beyond the scope of a CPT. Being NCAA approved means nothing to me. They say you can appeal so I asked for a copy of the test with my answers that I can reference them in the appeal and they said they can't give it to me. On their website they claim 79% of people pass the test but 70% of people I've talked to at multiple gyms say they have failed it multiple times and some never passed it. There is a very interesting process after finishing the test where they ask you multiple questions including your age before getting your score. Why? How many over 55's have they certified was a question my attorney brother asked me?
  

  NASM

  Date: 08/02/2024

  Hello ******,
  
  We wanted to express our gratitude for sharing your feedback with us, and want to provide the best customer service possible. 
  
  To answer your question, You are correct, they are not the same questions, but they are on the same topics and all come directly from our material. The exam is accredited and as such it is written by a team of people including trainers with 10+ years' experience in the field as well as psychometricians whose job it is to write and validate test questions. This team (NASM) uses the textbook (course) material to write the exam questions. They provide the items you see in the study guide as the items they identify as the areas they are testing on. NASM organizes the writing and development of the material and this same team writes the quiz and practice test questions. These will never be the same questions as on the exam, but they will be the same topics.  
  
  additionally, there are 20 research questions on the accredited exam that are throughout the test (no special identifiers, same as the other questions) these are not on our material necessarily and they do not count for them or against them.  This is standard for accredited exams you can find this on other accredited exams in other fields of work as well. Other research questions are demonstrating the critical thinking skills based on information learned in our course so they will ask questions that go further than the textbook, but based on the information learned they should be able to answer the question.  
  
  Lastly, there are industry questions that are not from our material at all but based on industry common knowledge.  These are typically the ones to stress out the customer the most as they are not found in our material.  Again, this is standard for accredited exams, and the questions do not count for them or against them.  Overall, the exam was built directly from our material by an experienced team, the study guide is directly from this team on areas to prepare for the exam.  The exam questions themselves are tested thousands of times before they are allowed on the exam.  
  
  For additional content assistance, we encourage you contact our member services team. Ensuring that all our customers have a positive experience is of utmost importance to us, and we would be happy to assist. 
  
  Thank you, 
  NASM ****** Services

• Review fromNicolette M

  Date: 12/04/2023

  I originally took the course (CPT) in October of 2016 and had no issues. I was able to get through the course remaining in contact with NASM customer service when needed, and I was able to schedule my final exam after my first attempt. I held the certification until I let it expire in 2021 since I was no longer a personal trainer and did not have time to complete the CEUs on time. I contacted NASM about re-enrollment in January of this year, 2023 and of course was promptly responded to. I updated my address and my phone number, signed up for the course and started studying immediately. It wasnt until I tried contacting someone that my book was delivered to the wrong address, that I realized I was going to have issues. I let it roll off of my back and continued studying, until I missed my final exam window. I reached out to NASM stating I had family issues (mom had cancer) and would have no issue paying to extend my course so I can pass my final exam. No contact, phone call or email back. This is not the same NASM I enrolled in back in 2016. Its a shame, they have my money but I have no certification. I will never recommend NASM ever again- regardless of how great of a reputation they have held in the industry. I want my money back.
  

  NASM

  Date: 12/06/2023

  Hello *********,

  Thank you for submitting your review, we appreciate all feedback and want to provide the best customer service possible. We apologize for any miscommunication and would be happy to assist you with any questions you have. A member of our customer service team will be reaching out to see what resolution can be provided. 

  
  Thank you,
  

  NASM Member Services

• Review fromDanil S

  Date: 12/01/2023

  They are thieves.If you have a mental illness and disability it isn't sufficient enough to cancel your certification. Even after your psychiatrist express concerns in a form of a letter to the NASM organization.They will absolutely fool you make you pay and of course never take care of there clients.Horrible, unfair and definitely unprofessional.
  

  NASM

  Date: 12/07/2023

  Hello *****,
  
  Thank you for submitting your review, we appreciate all feedback and want to provide the best customer service possible. Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions and FAQs readily available to all our members on our website. NASM recognizes members can experience extenuating circumstances such as medical, job loss, or military service. In addition, in order to qualify for a cancellation, you would need to be unable to continue with an online program and exam. We have a multitude of trainers that are 100% virtual and operate off of designing programs for clients rather than physically working out with them. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact our ****** Services Team.
  
  Thank You,

  NASM ****** Services

• Review fromHeather C

  Date: 10/24/2023

  3 STARS .... The Certificate is well respected, but maintaining the CEUs requires a HEAVY work load every other year. I have been a NASM trainer for 7 years, and I am debating keeping my license strictly do to the demands of CEUs requirements. The requirements are more expensive, more time consuming, and more strenuous than maintaining a medical Nurses license. (My *************** are Oncology and ER Nurses and they do not have to spend half the time or money I have to do just to be a Personal Trainer.) It is absurd.For example- I took a 3+ month course, and an online & in person CPR class .... and it was not enough to qualify to keep my license. I am now doing another course to make up the "0.4" CEUs still needed. I work 5 days a week as a trainer, I run my own fitness company, and I am a Mother and wife. I juggle a lot. So adding 4 months of NASM classes this year has been really strenuous. Just a warning- know what you're getting into. You will be a student, every other year, for as long as you keep the NASM license. Maybe find another path.
  

  NASM

  Date: 11/10/2023

  Hello *******,Thank you for submitting your review, we appreciate all feedback and want to provide the best customer service possible. Regarding your recertification, we want to make sure our trainers continue to be the industry standard and are up to date with continuing education. In addition to our in-house courses, we do offer an approved provider list on www.nasm.org that not only provides alternate options for courses, but also gives the *** amount and price points. We look forward to your continued business and many more years of being one of our industry leading Certified Personal Trainers!Thank you!NASM ****** Services

• Review fromLeo B

  Date: 10/16/2023

  Worst educational system Ive ever experienced. Everything I studied land the practice test wasnt even on the exam. It was misleading and questions were set up to intentionally mislead people especially if the person has a form of disability. I reached out to PSI and sent in my disability forms from elementary and college and still didnt accept it. Which made my process much difficult for me. It is discouraging and the people at NASM. Have been rude to me and have given me the run around so many times. So much money and time has been spent on this program. Never did I ever feel I would be redirecting my career due to an exam which is not set up for everyone. It is disappointing! And if youre actually going to teach and help those who are looking to use this career to help others. Then f****** make sure your Q&A from the practice exam is on the actual exam. How is it that I passed my practice exams but didnt pass the actual exam. NASM needs to Structure it in a way that its user friendly to everyone including people with dyslexia! WORTS EDUCATIONAL SYSTEM
  

  NASM

  Date: 11/10/2023

  Hello ***,Thank you for submitting your review. We appreciate all feedback and want to make sure we always provide the best possible service. Regarding the accommodation process for the final exam, that is done via our ********************* and not directly through PSI. Please contact ****** Services for further assistance on the accommodation process. Regarding your concerns regarding the exam questions, our certifying exam is written by a third party due to our accreditation process however the material is provided from NASM's internal content. For additional content assistance, we encourage you to connect with our Student Success department.Thank you NASM ****** Services

• Review fromKelsey S

  Date: 09/11/2023

  I have been trying to get a hold of customer service through email for the past 4 months, no joke. Most of the time I have simply not received a reply. On the one occasion I got a reply, they stated they could not help me at this time because they needed further information. I replied with the requested information. I was then ghosted again, never receiving a follow up email after I provided them with the requested information.I just emailed them 5 days ago to give ANOTHER try for help. Still no response. I cannot condone any company that has such a poor customer service department. Because of this ongoing issue that I am not receiving help for, I can no longer log into my account, meaning I cannot access continuing education classes needed to keep my NASM certification active. As a result, I am at risk of loosing my personal trainer certification and will no longer hold the necessary qualifications to work. It's just mindbogglingly ridiculous.
  

  NASM

  Date: 09/12/2023

  Hello ******,
  
  We wanted to express our gratitude for sharing your feedback with us, We appreciate your patience while we experience longer then usual hold times. We sincerely apologize for any confusion that *** have occurred. A member of our member services team has attempted to contact you. Your certification that you hold is not set to expire until 6/9/2024, if you could please provide us a good window of **********, and time zone you are located in to ensure we can contact you.
  
  Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions and FAQs readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team.

• Review fromPessy L

  Date: 09/07/2023

  fraudulent practice - providing misleading info - very not trustful - missed on a promise to be able to get paper books since not having regular online access - than asking for additional 300 for a book
  

  NASM

  Date: 09/14/2023

  Dear *****,We value your feedback and are committed to ensuring that every customer has an exceptional experience. While we do not offer physical paper books, we have made our CPT Exam Study Guide accessible on our website: ***************************************************************************. Additionally, one of our representatives will be reaching out to address your specific concerns.Sincerely,NASM ****** Services

• Review fromSk S

  Date: 09/06/2023

  Worst customer service ever!, they don't answer their phones and they lie. Don't do any business with them, they will take the shirt off your back and not help.
  

  NASM

  Date: 09/12/2023

  Hello Sk, We appreciate your feedback and we want to ensure that each of our customers receives an excellent experience. Representatives of member services were able to assist with your concerns when you last contact us on 8/23/2023. If you have any additional questions or concerns, please call ****** Services to assist you further.Thank you,NASM ****** Services

• Review fromPeter D

  Date: 08/28/2023

  Worst customer service ever. Live chat agents never available. Wait 30+ minutes on hold to get no answer or no help. Shady business practices like recertify for life programs and then don't recertify and try charging you for the entire course again.
  

  NASM

  Date: 09/06/2023

  ****************,
  
  We wanted to express our gratitude for sharing your feedback with us, We appreciate your patience while we experience longer then usual hold times. We sincerely apologize for any confusion that *** have occurred. Even as a Recertify for Life member, you must still meet the recertification/renewal requirements and submit a recertification/renewal application every two years. These requirements can be found in a few different places on our website for your convenience we have linked it here: *********************************************************************************
  
  Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions and FAQs readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team.

• Review fromZaquan B

  Date: 08/27/2023

  They convinced me to sign up for the program during the promo period because the deal ends today I was never ever told about a 28 day policy. Also they only wanted one dollar to hold my spot in case I ever wanted to attend in the future, and told me I didnt need to call back unless I took the class. After a year later, my info was sent to the debt collector for 3k for a $1k or less class.
  

  NASM

  Date: 09/06/2023

  Hello ******,We wanted to express our gratitude for sharing your feedback with us, and we sincerely apologize for any confusion that *** have occurred. At NASM, we have a 28-day return policy starting from the date of purchase, which allows our members to return their orders and discontinue future billing. In addition to the verbal confirmation of the purchase, a DocuSign was emailed to you which required a signature agreeing to the Retail Installment Contract.Our section 5.3 of our Terms and Conditions, are accessible through this link: *********************************************************************. As per this section, there is a 10% administration fee applied to all refunds, calculated based on the "Product Price." The "Product Price" refers to the total purchase price, including applicable taxes, minus any Standard Fees charged at the time of purchase.Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions readily available to all our members on our website.We would be happy to possibly look into options with you in hopes of finding a favorable solution. Please contact out ****** Services Team.