Reviews

Review Details

• Review fromDolly P

  Date: 10/18/2024

  I opted for NASM elite package and passed my CPT in 6-7 months where there are 4 courses bundle and paid more than $2000. This includes Gym internship as well as job guarantee. When someone is an investor they just see the brighter side of it and ignores the grey part. Same things happned with me. I had to take numerous follow-ups and phone calls for an internship program and placement. My calls were ignored and sometimes are not responded at all. This gives a mental setback a feeling of regret that why should a person invest triple or 4-5 times more money on buying a package. Its really frustrating. They do not have any complaints board and I just have an email for the trainers team. If some of the team member reaches then after sometime if the facility do not offer internship and placement and reaches to Trainer team then they do not respond. Why should a person waste their hard earned money. There need to be a grievances team to escalate the matter. My credit card is still getting swiped for monthly payments as its in monthly installment. I won't recommend it to anyone as they are just trying to fool people in the name of certification and job.
  

  NASM

  Date: 10/25/2024

  Hello *****,Thank you for submitting your review, we appreciate all feedback and want to provide the best customer service possible. Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our Gymternship program details and Job Guarantee readily available to all our members on our website at ******************************************************. Additionally, an email was sent to the email on your account providing you information on how to move forward. If you have not received the Job Guarantee email, please contact our *************** to have it sent again. Again, we apologize for any frustration you have experienced, and we are fully committed to making this right for you. Your feedback is invaluable in helping us enhance our services for all our customers. Thank you for your understanding, and we hope to have the opportunity to provide you with a more positive experience with the National Academy of Sports Medicine. Sincerely,NASM ***************

• Review fromDanielle A

  Date: 10/16/2024

  Terrible customer service and ability to resolve issues.I decided to enroll in their NASM one option over the summer as it seemed to be a good deal to recertify.I have had an account since July (now october) and been unable to access the *** library. First, I couldnt even view the library. Then, after two months, this was fixed. This really should not have taken two months and so many phone calls and emails. Now, I can view the library but I can't enroll in anything!!!! Due to a new error.Extremely frustrated. Every time I contact customer service, they take a long timeto reply and do not seem to refer to the history of emails so I end up repeating myself. I get they probably have many people contacting them, but its frustrating nonetheless since I am paying alot of money for this service.Will not give refund for all the months I missed due to their server errors. Claim they will extend my membership to make up for the lost time but will not confirm that end date ...so I guess I will just have to hope i get access one day and that ill be able to renew my certification in time... And extending my membership does not solve my issues - I had alot of spare time in the summer to work on my recertification courses but I do not anymore. I'll certainly make it work and get recertified in time... if they give me access to enroll in the courses.
  

  NASM

  Date: 10/25/2024

  Hello ********, 
  
  We appreciate your patience while we work on the technical error you are receiving when using your purchased program. NASM strives to provide a positive customer experience in every interaction, we apologize this hasn't been your experience thus far, and will continue to ensure improvement. We will honor any extension offers provided due to the time missed, your IT ticket has been escalated at this time. According to our records you are only missing your CPR/AED certification (0.1) to complete your renewal. If you have further questions on how to complete your renewal in your recertification portal, please give member services a call so we can further assist. We look forward to hearing from you again.

   

  Thank you,

  NASM Member Services 

• Review fromVanessa M

  Date: 08/16/2024

  They are very good at selling and getting you in. Once you pay, forget about anything. Their customer service is basically non existent. If you sign under false promises(that is what they give you and they wont provide you with a copy of the terms and conditions) then the customer services will answer that it is not their problem what the salesperson said, they are there to sell and it is YOUR responsibility to make sure that they are real (remember, check the terms and conditions that you will never receive but they do have them on their side -- which again, you will never see) and they cant do anything about it. Save your money and go someplace else. It is not like you will be learning anything by getting the certification. Seriously, you already know everything you need to be a trainer. If you don't know much, you wont gain much with NASM either. Study a biology book and you will pass this test. It really does not teach ANYTHING about training. Biggest scam out there.
  

  NASM

  Date: 08/26/2024

  Hi *******,

  We want to apologize that you have had such a frustrating time getting a hold of our customer service team! We promise we are here and will help you as much as we can. It looks like you are working directly with one of our managers regarding your specific situation. We also wanted to make sure you had a chance to look at our terms and conditions which our available to anyone through our main website here **************************************************.

  We also want to reassure you that NASM is an industry leader when it comes to Personal Training certifications. Our content is designed at the highest level to ensure that our trainers are capable of providing best practices wherever they operate!

  Please don't hesitate to reach out to us through email, chat, or phone if you have any additional questions or need assistance. You can also reach out to the manager who has been working out to you!

  NASM Management Team

• Review fromCarrie J

  Date: 07/12/2024

  Would give no stars if I could. I am deeply disgusted by how this business treats its network of trainers. Their predatory business practices exploit individuals for monetary gain, completely disregarding the hard work of the trainers. NASM's response to concerns is disheartening, as they require costly efforts for trainers to redo all of their work, if the recertification window lapses, without any regard for the expenses associated with having to redo the beginning CPT course. The appeal timeframe is a sham, and the requirement to re certify every two years is, as I have mentioned, predatory in its financial demands. This is unacceptable but not surprising since NASM operates like a greedy corporation. I will NEVER recommend NASM what a waste of money and time!!!!
  

  NASM

  Date: 08/02/2024

  We attempted to contact this customer regarding their complaint, however, were unsuccessful in doing so. We understand the customer's concern and hope to have a senior agent connect with them on possible solutions to getting certified again! The NASM CPT is an accredited certification so we do have certain rules and regulations that we have to adhere to to maintain that accreditation. We have renewal periods to ensure trainers practice current techniques that are in line with current industry standards. These renewal periods are typical of the industry and most recognizable gyms require up-to-date and renewable certifications. Additionally, we review pricing and purchasing practices to ensure that we are offering a great product at a good value. We would encourage the customer to give us a call to see if we can help them get certified again at a good value!

• Review fromJena M

  Date: 07/01/2024

  Would give negative stars if it were possible. They stole my money and still owe me a refund almost six months later. I have yet to see it happen. They did not answer the phone during the cancellation timeframe and now claim that somehow I owe them when they are the ones at fault for this. Whats the point of having a cancellation period if you arent going to allow them to cancel???
  

  NASM

  Date: 07/23/2024

  Hello ****,Thank you for providing your feedback, and we apologize for any inconvenience you have experienced. Ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions readily available to all our members on our website. Regarding our cancellations, NASM has a 28-day return policy from the date of purchase. This policy allows members to return their product and discontinue future billing. You can find more information about this policy in section 5.3 on our website: *********************************************************************** are dedicated to ensuring that all customers have a positive experience, and to that end, our customer service team is available Monday through Friday from 6am to 6pm, as well as on Saturdays and Sundays from 8am to 5pm. In order to address your concerns, a member of our management team will be contacting you to address your concerns and provide assistance.Sincerely,NASM ****** Services

• Review fromDeshawn L

  Date: 06/26/2024

  Today I? purchased the recertify for life for my CPT. To my knowledge this does not recertify your CPT for life. You must take a course you never have before, pay the course fee and the renewal fee is waived. I? cried histerical on the phone. I? could not afford to make such a payment and to learn that they will not refund me broke me down to tears. I? begged the agent to talk to someone, explain my circumstances. I? dont know what I? am going to do. I? would have loved to pay the $99 renewal fee instead. I? would prefer a refund. I? am not interested in other courses. I? am only interest in CNC and CPT. Im just exhausted at how these companies will just keep your money. The agent was kind and helpful but limited in what she could do for me. Im no quitter but it made me want to quit PT. I? just wanted my order cancelled and a refund. Please be careful and read everything thoroughly. The title Recertify for Life is very misleading.
  

  NASM

  Date: 08/02/2024

  Oh no! We're so sorry to hear about the confusion on that product. The recertify for life fee is going to cover those recertification fees as long as you are renewing certificates but we will let our team know your feedback about the naming of the product. In the meantime, we will request that a member of our management team contact you to receive your feedback!

• Review fromDelaney J

  Date: 05/08/2024

  In August 2021, I completed the NASM CPT exam. In October 2021, I was in a nearly fatal car accident that left me partially disabled. Despite this, I still wanted to pursue fitness and fulfill my CEU requirements to keep my certification. Granted my recovery took about a year a physical therapy, so I didnt get started until 2022. I took a few of the cheap courses to get a few credits and then I signed up for the senior fitness specialist certification that shouldve fulfilled the rest of my CEU requirements. I paid for that course and took the exam and passed it, but when I went to enter it into the system to get credit for it, it wasnt on the list; the website said the if course that you took was not listed that you have to call and pay a fee to have it be added to the list and receive credit. I assumed when I purchased the course that cost me over $500 that I would be receiving credit for that course in regard to my CPT cert. at the time, it seemed like a scam and a scam I did not want to be a part of, so I decided personal training was not for me. Fast forward to today I signed up for the group fitness instructor course certification. I figured it was its own thing and they couldnt scam me out of my credits if I just finished it. I finished the course yesterday, but couldnt find the exam anywhere so I called them on the phone today. They notified me that the course I had purchased and spent my time on was no longer accredited by their organization. so my options were to get a refund or to upgrade to the new course. I asked about the refund and she immediately hung up on me so I called back and they told me that the refund had already been processed so signing up for the course for free was not an option for me anymore, I do not understand why NASM so often feels the need to be so greedy and to keep taking and taking and taking me and giving me nothing in return.
  

  NASM

  Date: 08/02/2024

  It sounds like you have a confusing time interacting and taking some of our courses! We are sorry about that and want to make sure you have a better experience. We have requested that one of our managers contact you about your experience and to make sure you have a better one moving forward! It sounds like some of your concerns and questions may be on the more complicated or intricate side so hopefully, our manager will be able to straighten them out!

• Review fromDevin S

  Date: 05/01/2024

  I would not recommend NASM to anyone. Overall I am extremely disappointed with NASM. It has been unbelievably hard to take an exam and I have attempted to twice and both times there were issues. This will be the third time I'm attempting to take their exam and I've had to call and go back and forth with NASM and PSI about ten plus times. I would not recommend NASM to anyone because it has caused me so much unnecessary stress. For my last exam attempt, I studied hours for and woke up at 5:30 am just for the exam not to work and for PSI to tell me there was nothing they could do about it. I just called PSI back and they said "My device wasn't compatible" when my first exam attempt it was working on this same device but the ******* shut down my exam about 5 seconds after telling me to take off my headphones that I was unaware weren't allowed. I followed the ********* instructions and took them off but the whole exam was shut down anyway. For the amount I paid for this course, it should not be this difficult to take an exam. NASM customer service is not easy to reach and I've been on the phone holding for 30 minutes before. They are just looking for money.
  

  NASM

  Date: 08/02/2024

  That sounds like an unbelievably frustrating experience. We work with our partners to make the experience as seamless as possible but we fell short. While PSI does have certain rules we understand that it may not be as clear at first how to take a proctored exam if you haven't done one before. We will be having one of our managers contact you to make sure your next experience taking the exam is flawless.

• Review fromJoe P

  Date: 04/23/2024

  Don't think you will get any help like it says in their advertising. The only people you can get ahold of is more people wanting your money. This is big corporate at its finest. They aim to take your money, pass on the little guy, and leave you hanging out to dry. Do not fall for this scam
  

  NASM

  Date: 08/02/2024

  Hello ***,

  We wanted to express our gratitude for sharing your feedback with us, we appreciate your patience while we experience longer then usual hold times. We would be happy to assist you with any questions you *** have, ensuring that all our customers have a positive experience is of utmost importance to us, and we strive to provide transparency by making our terms and conditions and FAQs readily available to all our members on our website. We would be happy to look into any options that *** be applicable with you in hopes of finding a solution. Please contact out ****** Services Team.
  
  Thank you,

  NASM ****** Services

• Review fromAnissa R

  Date: 04/03/2024

  I signed up for this course and started promptly. In the first month of studying life started going sideways for me and I decided to try to get a refund and go back to this course sometime later when it felt right. They have a 28 day window from inception to ask for a refund. I tried calling customer service days in advance of the expiration time from my office while at work and could NOT get someone on the phone. It took days to get an answered call. I mean after holding on the call for up to an hour while working- one will give up and hang up the call. I tried numerous times and when I finally got someone on the phone, on the weekend- they wanted me to prove that I called them. To send a print out of proof that I actually called their number. I couldnt access that information bc I was calling during working hours from the office line and just keeping the call on speakerphone. When I finally got them it was the 29th day. They denied me my refund- hard. I was so upset. They made me feel like I was lying about actually trying to call them. Being that my $$ was being charged by them- bc they wouldnt refund me- I went on the try to juggle life and study- finally got to the exam and failed by 2 points. 2!!! How on earth and then to booth now had to pay an additional $200 to retake the exam. Which I am still yet to take. This just feels so wrong. Like youre set up to fail. The content doesnt even make you feel like youre studying to be a personal trainer. More like some medical field. I have to access many other platforms to do research and watch videos, podcasts etc on their material to understand whats being thought. Im really turned off from this and struggling to get to the exam again. I really wish NASM was more concerned about peoples lives than just business and money. I love people and thats why I wanted to get into training also. But with NASMs ethics- I dont feel fulfilled. *************************.
  

  NASM

  Date: 07/23/2024

  Dear ******,Thank you for taking the time to submit your review. We truly appreciate your feedback and are dedicated to providing exceptional customer service. While we do experience longer wait times on weekdays from 6am - 6pm, we are also available to assist you on Saturday and Sunday from 8am - 5pm.Ensuring that all of our customers have a positive experience is incredibly important to us. We strive to be transparent by making our terms and conditions as well as frequently asked questions easily accessible on our website. In order to address your concerns, a member of our customer service team will be contacting you to offer assistance.Thank you for your support.Sincerely,NASM **************