Reviews

Review Details

• Review fromBei G

  Date: 01/18/2025

  I made what I now realize was a poor decision to purchase the NASM CPT and Nutrition courses Jan 2nd over the phone. I work in the health industry, and so far, this purchase has wasted so much of my time with no results. I bought the courses on January 2nd, while I didnt have access to any courses. The seller told me to wait and keep an eye out, and that I should expect access in a day or two. However, here we are on January 18th, and nothing has changed after countless emails and calls between. Today is Jan 18th and after calling customer service and enduring a long wait, I received the same response: "Weve created a new ticket; please wait 3-5 days." Im fairly certain they created the same ticket last week! Theyve changed my password weeks ago but no tech support has been able to solve the problem. Today, I let a customer service representative log into my account, and when I asked if he could see any courses, he confirmed that there were none. Customers are all polite but not helpful at all. I don't think they need to be responsible for this. This is the systematic problem. Sad for that.Up until now, the typical customer service response has been to ask me to clear my browser cache, try different browsers, and do other repetitive steps that waste a lot of time, only for them to eventually tell me theyll escalate it to tech supportwho then does nothing last ******* this point, I almost lost my trust. I also asked for a refund earlier, but was told I cant receive one because of a clause in the contract stating that refunds are not available after 7 days. How can a reputable organization have such a policy? Of course, the seller didnt make this clear before I signed up. Its been a tough ****** learned in the new year, and Im just trying to figure out what my next steps should be so I dont keep wasting my time and money. Nor recommend at all. Wish I checked the reviews before I sign the contrast. NASM, Try make the world better.
  

  NASM

  Date: 02/06/2025

  Hello Bei, Thank you for sharing your feedback. We value your input and want to address the issue at hand to make things right. Our priority is to provide all of our customers with an outstanding experience. One of our member services representatives attempted to reach you earlier today to update you on the status of your ticket, and they also sent you an email as a follow-up. Please be assured that in the event of any system problems, we take immediate action to resolve the issue and we will provide an extension to make up for any lost time at no additional charge. Please call *************** if you have any additional questions.

• Review fromBrian S

  Date: 01/16/2025

  I've spoken to a couple of advisors and I been thinking about aquiring certifications. Yesterday I spoke to ******** *****, she talked me into the elite package. I was worried about cost and time but she re-assured me. I spent a couple of hours on the site and realized I wasn't ready for this kind commitment with my time or money. I looked and saw there was a 7 day window to cancel. Well, turns out there is a 10% charge for canceling , I.paid $199 down and agreed to pay monthly. So they will not be refunding me my $199. On the terms and conditions it's ***** words down where it says they charge 10% cancelation charge. This angers me and I feel they stole from me. I orignily thought I would come back when I'm ready and now I will never , ever use ************ and I feel a serious lack of information was not shared with me. I would've never signed up with such a large program if I knew this, I wouldve never even signed up for this.. I'm so disappointed, angry, I would've felt better being robbed at gunpoint. I hope anyone who speaks to the advisors that they don't trust them. This company is organized crime.
  

  NASM

  Date: 01/22/2025

  Hey *****,I'm sure its frustrating not getting all of that money back after you decided not to keep the program so shortly after you purchased! While we do have some costs immediately we don't want our customers to be surprised by that admin fee. To discuss your concerns and see if we can do anything for you we have you scheduled for a callback with one of our managers to discuss the situation. We appreciate your review.Thank you.NASM

• Review fromLaura T

  Date: 12/27/2024

  I have been certified since 2012 and the last few years they have gone down hill a lot and the customer service is the hardest part to get through and understand the conversation. My issue that I am dealing with is recertification, they did not accept my certs so I have completed courses and I am trying to submit them online with no luck and spent 40 mins on hold then to be disconnected .. He did call back but nothing resolved with the issue I also signed up with the membership thinking I would get better service . Not so far. If they can make the website more user friendly and more and better trained customer services would make be difference. I'm sure it ***** for the employees also . You need to do Better NASM .I would look elsewhere if you are thinking of becoming a trainer .
  

  NASM

  Date: 01/17/2025

  Hello *****,
  
  We appreciate your feedback, and we at NASM strive to provide exceptional customer service. We see a member of ****** services team connected with you on 1/10 and was able to resolve the error you were experiencing. We will take the feedback you provided seriously we hope to be able to better assist you in the future. 
  
  Thank you,

  NASM ****** Services 

• Review fromWendy D

  Date: 12/24/2024

  I enrolled in the *** Course at NASM they started to withdraw funds for the payments for the Course. Suddenly I receive a phone call stating that I owe ****** the amount stated is supposedly late fees I still owe on the Course. When I asked the Person want was owed she stated that I owed $200+. When I asked why they weren't taking the payments out she said we don't have your card number. I explained to her that yes they did and adminately Denied it. So I called back a week later and spoke to another person in the ***************** what the problem was and then asked her why they weren't taking the payments out of my account she then went on her computer and saw that they definitely have my Debit Card on file. I'm currently living on SSI and I definitely feel that I have been Scammed by NASM and deserve my money back. I've also read other people's complaints about them and saying that they can't use their Certification as a Personal Trainer this same person stated that their Certification isn't worth the paper it's printed on. Other people are saying that NASM is Scamming people.
  

  NASM

  Date: 01/21/2025

  Hi *****,That sounds like a frustrating situation! We want to make sure our members are able to take the courses that they are paying for and it sounds like you have been trying to make those payments but there is some issue preventing us from getting those funds. Additionally, it sounds like someone may have provided incorrect information to you which can be beyond annoying. We have scheduled a callback from one of our managers to help get this resolved and get you any time missed back. We are very sorry for the inconvenience and hope to resolve it soon!Thank you!NASM

• Review fromElisa R

  Date: 12/17/2024

  I re-certified with NASM the day before my Certified Personal Trainer certification expired. I submitted all the necessary **** and paid the fee. I thought everything was squared away. NASM starts emailing me and calling me stating that my certification had expired and that they would still let me renew if I paid a late fee. I responded to them and said it hadn't expired but they were just trying to get me to pay more money. One month later and it's still showing expired. One person said I was being "audited," and another said it was a technical error and that IT would fix it. I called again and submitted my bank statement to customer service showing I had made the payment for my renewal and customer service said it didn't go through even though they accepted it and sent me a confirmation email stating that they had received my payment. This is pretty upsetting because this affects my ability to work and my income. **************** was extremely unhelpful and trying to gaslight me. Another person who had reached out to me to pay certification fee said she didn't have access to look at my account or make changes. That makes absolutely no sense and she just tried to pass me off to customer service and ignored my emails.
  

  NASM

  Date: 12/26/2024

  Hello *****,

  
  We appreciate your feedback, and we apologize for any negative experience you may have had.NASM strives to ensure all our customers have a positive experience. A member of our ** team has been attempting to reach you to clarify any previous misinformation given. We want to assure you no additional fees are being requested of you as we can clearly see you met all the renewal requirements within your designated renewal timeframe. Your certificate has been renewed and valid for another 2 years (11/18/2026).
  We appreciate your patience and willingness to continue being a part of the NASM family.

  
  Sincerely,
  NASM Member Services

• Review fromEllie B

  Date: 12/06/2024

  I purchased the Elite Package from NASM with high expectations, but my experience has been extremely disappointing. I have been unable to access the course due to persistent error messages. This issue has meant that I can't access the course that I purchased and despite repeated attempts to contact NASM, their customer support has been completely unresponsive.Ive reached out multiple times, yet no resolution or meaningful assistance has been provided. This lack of support and failure to address technical issues is unacceptable for a company that markets itself as a leader in professional training. I am now left with a service I cannot use and no clear path to resolve the problem. Extremely disappointed to say the least.
  

  NASM

  Date: 12/11/2024

  Hello *****,
  
  We want to apologize that you have had such a frustrating time getting a hold of our customer service team! We promise we are here and will help you as much as we can. An IT ticket was submitted on 12/4/24 when you notified us of the technical error you are receiving. We appreciate your patience as we work to resolve the error. A MS ***** will be reaching out to you personally once the error is resolved to notify you of the resolution. 

  We also want to reassure you that NASM is an industry leader when it comes to Personal Training certifications. Our content is designed at the highest level to ensure that our trainers are capable of providing best practices wherever they operate!

  
  Please don't hesitate to reach out to us through email, chat, or phone if you have any additional questions or need assistance.

  Regards,

  NASM Member Services

• Review fromKenzie G

  Date: 12/06/2024

  F*** your scam of a business. If I could sue over this s*** I would. I can't take a f****** practice exam before my actual exam bc of a **** technical difficulty? Good business practice would be extending the exam date until you have fixed the **** issue. Absolutely absurd. I will never ever recommend this company and please believe I will blast the f*** out of this company I'm so fed the f*** up with this ********. THOUSANDS of dollars to not be able to access my courses the day of the exam and you tell me to pay MORE MONEY to extend it because of a problem on YOUR SIDE? F*** YOU
  

  NASM

  Date: 12/11/2024

  Hello Kenzie, 

  Thank you for reaching out to NASM member services, we strive to provide a positive experience for our members.

  We apologize for any confusion, unfortunately *** is unable to make exceptions to the strict legal name policy, due to this you were unable to take your exam and prompted to pay an absent fee. We want to reassure you this was not due to a technical error with our systems and your exam is secure. Both PSI and NASM/**** require you to have your legal name on the account for exam integrity/security. As the proper documentation has now been provided to have this updated, a member of our management team has reached out to provide you a one time courtesy due to the confusion. Please be sure to review the NASM candidate handbook and PSI candidate bulletin to ensure you have all requirements for future testing experiences met.
  
  Please do not hesitate to reach out via phone, email or chat if you have further questions.
  
  Regards,
  NASM Member Services

• Review fromWendy r

  Date: 11/25/2024

  I purchased the bundle for Personal Training and Nutrition. DON"T DO IT. Unless you have unlimited amounts of time to study for both. I did not realize that they had an expiration dates on the tests and mine expired 2 days ago and they want to charge me $200 to take the ******** test. I paid out of my a** for this course. I had to finance it bc I am tight financially. I asked that they give me a 1 month extension because I was unaware and they said that because they informed me in 2023 that they will not honor an extension and if i wanted to get certified I would need to cough up another $200. I couldn't find my test in my account so I decided to call them. 'm not sure who they spoke to in 2023 but it was not me because I purchased this package online. I never spoke to anyone. They honestly do not care about anything else than making money. Unfortunately if you want to be a personal trainer, you have to get your certification through them. At least I already got mine and can't afford to do it all over again. So they do whatever the h*** they want. Steal peoples money, and we can't do anything about it. Rethink and maybe look for another certification. Not worth it. Don't make the same mistake I made.
  

  NASM

  Date: 12/02/2024

  That sounds like a confusing situation! We understand that it can be difficult to keep track of all of those different expirations as well. Since you contacted us just a couple of days after your Nutrition Exam expired we would be happy to offer you a courtesy 1-month extension. One of our senior representatives will reach out to you to provide that extension!

• Review fromMakala C

  Date: 11/20/2024

  If I could give them zero stars I would. I live in ************** which went through a literal disaster (hurricane ******) so I tried to appeal to stop the service as I was unable to work for a bit. I was under financial distress and even qualified for food stamps because of my financial situation. Not only did Nasm not give a ****, they took longer than the 15 business days to make a decision in which they told me basically what boils down to ***** you were money hungry.
  

  NASM

  Date: 12/03/2024

  Hello ******, We are sorry to hear about your unfortunate circumstances. We have and will continue to assist those affected by the hurricanes on the East Coast this year. While we weren't able to approve your request based on the documentation that was provided we would be happy to further review if you send us additional documentation. This could include insurance details or a statement from your landlord describing the damages incurred. Furthermore, for employment-related concerns, we can examine any official documents that verify your unemployment status, including specific details about the change in your employment and the relevant dates. For further assistance and to discuss any additional questions you may have, please reach out to our *************** team.

• Review fromPat R.

  Date: 11/08/2024

  I completed the *** specialization Jan 17, 2023. I was homeless at the time. I started the Master Trainer certification while I was in transitional housing but I couldnt maintain the housing utilities in addition to the NASM monthly payments. They did not have any financial hardship programs nor Diversity, Equity, and Inclusion practices to hold me in occupational security in comparison to white NASM personal trainers. On their portal, none of my certificates are available even though I have 4 NASM certificates. I cant recertify and work as Im on section 8. This isnt a business for people like me. I dont even know what fitness organizations dont practice this gross negligence.
  

  NASM

  Date: 11/19/2024

  We acknowledge the difficult situation that this customer has experienced and as a result have attempted to help them on all fronts. Our customer service team just recently provided information to you regarding a recertification appeal due to exigent circumstances (11/8/2024). We also provided a deferral of one monthly payment in response to the financial hardships you described (3/23/2023). This customer still has many valid certificates, however, both their CPT and CNC expired in 2023 and will require additional work on the customer's part to renew at this point (which has been explained).

  Pat R.

  Date: 11/22/2024

  NASM responded about the recertification appeal. However, they did not respond about their lack of resources for customers who are constitutionally deprived. They have no scholarship programs nor sliding fee certifications for BIPOC and q**** humans. They did not have any resources for me to continue my education while I was experiencing a tremendous amount of trauma. Yet they sell wellness education without trauma informed practices for a person like me living with a medical chronic condition that often lends me to unemployment and homelessness. NASM does NOT care.