Reviews

Review Details

• Review fromRobert R

  Date: 07/25/2024

  I agree with previous reviews! This business is a SCAM! They claim they are a US company in *******, when in actuality they are based in the Phillippines, They did not reveal that they have an early cancellation fee and you have to sign up using their tablet. On the phone, they claim that they sent me the agreement, which they did not, and that it explains the early cancellation fee AFTER you have already signed up for their service. As if that were not enough, their product, if any, is ineffective and does not actually kill pests, which they confided over the telephone. They are preying upon seniors and veterans. DO NOT DO BUSINESS WITH THIS COMPANY!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We take these concerns seriously, especially regarding transparency around service agreements and fees. It's important to us that customers fully understand the terms and feel confident in the services provided. We're sorry to hear that your experience did not reflect that.
  
  We would like the opportunity to investigate your account, clarify any misunderstandings, and address your concerns about the service and cancellation fee. Please contact our feedback team at ************************************************ so we can work toward a resolution and ensure your concerns are addressed.
  
  Best regards,  
  Customer Feedback Team

• Review fromDarrell D

  Date: 07/24/2024

  Dont use this company. As others have said, a bunch of scammers. We have used them for the last year. There products work poorly. Yes, they come back, but we still have more bugs than we ever did when we were doing are own pest control. We have one more visit to finish our contract, but I have gone back to doing my own because I get better results. They ****. I would give them no stars.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. Were sorry to hear that our treatments havent provided the results you expected, and we understand how frustrating it must be to deal with ongoing pest issues. We strive to ensure that our services are effective, and its disappointing to hear that this hasnt been the case for you.
  
  We would like to review your account and address any remaining concerns, especially as you near the end of your contract. Please reach out to our feedback team at ************************************************ so we can work towards resolving the issue and ensuring you're fully satisfied.
  
  Best regards,  
  Customer Feedback Team

• Review fromkathleen m

  Date: 07/23/2024

  I have never experienced such poor customer service. You can't get anyone to call you back. Additionally, they set up an appointment and then don't show.....no call, no explanation. Read all the reviews and you will see that they are a poorly run outfit who once you are a customer, they ghost you.DO NOT DO BUSINESS WITH ECO-SHIELD. EVER!!!!!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ********,

  Thank you for taking the time to share your experience. We regret that you've faced such frustration with communication and missed appointments. This is not the level of service we strive to provide, and we understand how important it is to maintain clear and reliable contact with our customers.
  
  Wed like the opportunity to review your account, address any missed appointments, and resolve the issues youve experienced. Please reach out to our feedback team at ************************************************ so we can work toward a solution and ensure no further disruptions occur.
  
  Best regards,  
  Customer Feedback Team

• Review fromDevonte U

  Date: 07/11/2024

  I would highly not recommend this company. They first came to solicit in my neighborhood with a sells guy by the name of ******. ****** blatantly lies to my face about the contract. On the initial treatment the technician breaks my patio light fixture. I wasnt home but my wife was so the technician talks with her and tells her that hes made a claim with the local office and that they will be reaching out to fix the fixture. A month rolls past and no light fixture is fixed. I follow up with corporate and the corporate office tells me that they cant get in touch with the local office and that the local office with call me back. Another month rolls past and no light fixture www fixed. When I call to cancel the service they tell me that Im in a contract and that its 200 plus dollars to cancel. When I get initially set the service up ****** said that it was no contract and that it was a month to month service. They also told me that no record of a claim was made for my light fixture. This companys customer service is horrific. They also are scammers that solicit in neighborhoods.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi,

  Thank you for sharing your experience. We understand your frustration, especially with the miscommunication about your contract and the unresolved issue regarding your broken patio light fixture. Its important to us that our customers receive transparent information and timely service, and we regret that this hasnt been your experience.
  
  We would like to investigate the situation regarding your light fixture claim and the cancellation process to ensure everything is handled properly. Please reach out to our feedback team at ************************************************ so we can address your concerns and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

   

• Review fromMARY R

  Date: 07/05/2024

  Eco-shield-DONT EVEN THINK ABOUT IT!-After my completed service on 06/20/24, 30 minutes later, another company in my neighborhood knocked on my door. I said Ecoshield just left. He said that Eco-shields reputation is they only say they do the job, and then bill you. I was still mad at the eco-shield guy who had just left because he never gave me ant traps I had asked for. Thinking this second guy was just trying to sell me, I called him on it and said, "Yeah, right, prove it to me!" and unfortunately, he did. He showed me my house pictures on his cell phone that they really didn't do what I was paying them for. (My contract started with Eco-shield May of 2022) There was an obvious long time rodents' nest that they failed to mention near the bait trap, so I doubt it was even changed. If they were looking at the trap, they would have seen the rodents and mentioned it. The spider webs under the house ***** were removed with a long-handled brush by the second company WHILE I WATCHED. This was supposedly had been done by Eco-shield. After a frustrating several hours of trying to get through to Eco shield to complain. This included multiple phone calls to directed to foreign countries and 2 local offices trying to complain, I finally got someone to agree to terminate my contract and they removed my billing from their system on their end. On July 5th I got another message I still owed them for the "service they performed" they said just because they agreed on June 20th to terminate the contract and remove the method of payment they already had; it doesn't mean that I don't owe them for the service that they (didn't) perform. I paid it because I didn't want to go through the hours of multiple phone calls again trying to resolve this issue. This system is designed to fail the customer and milk every last cent from the client-DONT TRUST THIS COMPANY! If there are any issues it is impossible to resolve them, and you will pay for the privilege of trying to get rid of them.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your detailed experience. We understand how frustrating this situation must have been, especially with the issues surrounding the service quality, billing, and lack of resolution. It's disappointing to hear that your expectations were not met and that the process to address your concerns was so challenging.
  
  We would like to review your account and ensure that everything, including the service and billing, has been handled correctly. Please reach out to our feedback team at ************************************************ so we can investigate this matter thoroughly and work toward resolving the situation.
  
  Best regards,  
  Customer Feedback Team

• Review fromLinda G

  Date: 07/05/2024

  Just got off the phone trying to cancel this **mpany that the salesman said "just give us a chance." I **uld cancel if I wanted to keep my old ** but, give us a chance. He even gave me his phone number after telling me he was a part owner of the ** and please call him if I wanted to cancel. When I went to call him i hadn't realized that 1 number wasn't legible. I tried every **mbination I **uld with no success. I called the customer service and I thought the salesman was pushy, They are even worse! At one point she said I had to pay back the 50% dis**unt. They didn't even do a full service that would have included **ming into the home. Now, they are saying I have to pay a $300 cancellation fee. It's been 1 month! Because of E**oshield I will never talk to a door to door salesman AGAIN! Will it do any good to file a police report??
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We understand how frustrating this situation has been, particularly with the cancellation process and the unexpected fees. It's clear that the communication regarding the contract and cancellation terms fell short of your expectations. Filing a police report may not be the most effective step in this case, but we do recommend escalating the issue with our team for a thorough review.
  
  Please reach out to our feedback team at ************************************************ so we can investigate the situation, clarify the terms of your agreement, and work toward a resolution. We're committed to addressing your concerns directly and ensuring the matter is handled appropriately.
  
  Best regards,  
  Customer Feedback Team

• Review fromArtur K

  Date: 07/03/2024

  Scammers! Stay away from this company! The company representative I signed up the initial contract with was a great sales man, who said he can give me a 50% discount if I sign up today. He showed me all bugs on the walls outside and assured me the initial service will be done in few days and the technician will come to my place and do inside and outside treatment, removes all wall bugs and etc. Nobody showed up on the agreed day and time. I called the person who I signed up with he said the service was done. I explained that it was not because bugs are still on the walls and I was home and nobody was here. He set up another appointment and assured they will come back and do everything inside and outside again. The 210$ charge was posted on my account same day. And they actually did arrive on the 2nd appointment, but no service was done except of putting the rats box outside on backyard. At least something ?? I decided to cancel because company is not professional. I called the customer service, spent 30 minutes on the phone, the lady was nice by the way, offered me several options because wanted me to stay with the company. I said no, lets cancel, thank you and there we got a miracle. 150$ cancelation fee , which nobody told me about. Also, she said I signed up for 24 months contract , which I was surprised to hear about, because I moved into rental property with 12 month lease . And probably I was out of my mind signing 24 month service contract and having 12 month lease agreement on rental. ?? but of course nobody told me about contract term same as about cancellation fees. So at this point I had to trust to EcoShield , cancelled the contract, paid the fees, and posting 1 stars everywhere I could. As a result, I got no promised service, paid 210$ for initial service and 150$ cancelation fee, total 360$ and all I got waisted time , and the box for rats on my backyard which I assume they will take back.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We regret that your service did not meet expectations and that there was confusion regarding the contract length and cancellation fee. Its important to us that all customers fully understand their agreements, and its clear that this wasnt communicated properly in your case. We understand how frustrating this situation has been, especially after paying for a service you feel was incomplete.
  
  Wed like to review your account and the details of your service and cancellation to ensure everything was handled fairly. Please reach out to our feedback team at ************************************************ so we can further investigate and work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromJohn S

  Date: 07/02/2024

  I wish I had read some reviews prior to having them preform "work" at my home. The crawl space work, although well done, took 2 days for less than 7 hours actual work.......... and cost twice as much as other reputable companies. Their pest control outside the house appeared adequate when first accomplished, but following visits were cheap and quick........ nothing like they "said" it would be. As for pest control, I am rid of the rats under the house but other pests still have free reign outside the house.I finally cancelled, and of course it cost me to do even that. I believe the business boarders on CRIMINAL. I wish I had the funds to take them to court.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your experience. We understand your frustration with both the cost and quality of the service, as well as the difficulty in canceling your contract. Its concerning to hear that the pest control didnt meet the expectations set and that the cancellation process added further disappointment.
  
  We would like to take another look at your account, including the details of the services performed and the cancellation fee, to ensure everything was handled appropriately. Please reach out to our feedback team at ************************************************ so we can work towards resolving these concerns.
  
  Best regards,  
  Customer Feedback Team

• Review fromTyler H

  Date: 07/02/2024

  If I could give Zero stars I would. I was lied to multiple times by the salesman *******. I was told I would receive a service to enter my crawlspace and block passages for rodents and place traps then when the technician showed up was told they would not go into the crawlspace, but would still charge the same amount. The second appointment that I was under the impression would be in 30 -45 days was then scheduled in 24 days without my confirmation. The cancelation fee that I was told would be $30 then turned into $252.48 Never use this company as they are a worse pest then the ones they claim to get rid of. I had a worse pest problem since they showed up.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We regret that you faced issues with miscommunication about services and unexpected fees. It's concerning that the service provided didnt match what you were initially promised and that the scheduling and cancellation process added to your frustration.
  
  We would like to investigate your account further to review the service details and ensure that the cancellation fee and scheduling issues are addressed appropriately. Please reach out to our feedback team at ************************************************ so we can work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromBetsy B

  Date: 07/01/2024

  ****** came to my neighborhood and LIED to neighbors about doing much of our street. He was pushy and came back 3 and 4 times to the same home as we could see on our doorbells. It felt like a real invasion of privacy and smacked of a scam. There are no local offices either!! They do not understand or adhere to the DO NOT SOLICIT list in the county!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We understand your frustration with the repeated visits and the feeling of intrusion. It's important to us that our sales practices are respectful, and we take concerns about misrepresentation and solicitation very seriously.
  
  Please reach out to our feedback team at ************************************************ with your address, and we will ensure that your property is added to our do-not-solicit list to prevent future visits. We appreciate you bringing this to our attention and will take steps to address it.
  
  Best regards,  
  Customer Feedback Team