Reviews

Review Details

• Review fromChris P

  Date: 08/14/2024

  They aggressively peddle without a city license to sell door to door. They also are not clear what chemicals they use , clearly hiding environmental *****. say no.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your concerns. We take feedback like this seriously and strive to operate with transparency and within all local regulations. We want to assure you that the safety and environmental impact of our treatments are a priority, and we are committed to using products that are compliant with safety standards.
  
  If you have specific concerns about the products used or the sales process, wed be happy to address them directly. Please reach out to our feedback team at ************************************************ so we can provide further clarification.
  
  Best regards,  
  Customer Feedback Team

• Review fromJeff W

  Date: 08/12/2024

  Buyer's beware, THEY WILL CHARGE A $150 CANCELLATION FEE!!! I had the unfortunate experience dealing with this company. Trust the reviews they are awful. Truly terrible customer service, you will never be able to contact them once they have your money which is laughable considering the price they charge (they are one of the more expensive companies out there).I tried to set up a follow-up top deal with an influx of bugs and spiders after their initial visit. Got a confirmation that they would send someone out. Took time off work to be here for them to spray inside, only for them to send an automated call informing me of them cancelling said appointment. Fair, things happen and they rescheduled for the weekend, so I could be here when they arrived. When the window came and went I called to rescheduled and they reassured me a tech would be out by the end of the day. I then received another automated message informing me my appointment would be rescheduled. You can guess where this is going. I tried and failed at least 8 times over the span of 3 days to call into their office (not on the weekend) to get someone out here to contain the out of control spiders and bugs that were now in my house, only to get ghosted. No one would answer my calls or even call me back after leaving a message. Once I decided enough was enough and tried to cancel, the process to cancel service was a nightmare. I was pressured non stop to keep them and they would reduce the price of their non-existent service. The funniest part was when I agreed to this, they tried calling the scheduling line to confirm a new tech would be coming out. They tried calling twice and you wouldn't believe it, they couldn't get through to them either! Cancelled right after that. DO NOT USE THIS COMPANY!!!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for taking the time to share your experience. We understand how frustrating it must have been to deal with scheduling issues and lack of follow-up, especially when you're facing an ongoing pest problem. It's also concerning to hear about the difficulties you encountered with canceling your service and the unexpected cancellation fee.
  
  We would like to take a closer look at your account to ensure that everything was handled appropriately and address the cancellation fee. Please reach out to our feedback team at ************************************************ so we can work towards a resolution and ensure no further issues occur.
  
  Best regards,  
  Customer Feedback Team

• Review fromRay D

  Date: 08/12/2024

  They are knocking the door every month and harassing with sales. I told them not to knock door again they still do it. I wish there is some way to stop them from entering my frontyard
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ***,

  Thank you for sharing your concerns. We apologize for the frustration caused by repeated visits from our sales team. We understand that unwanted solicitations can be disruptive, and we want to ensure that your request is respected.
  
  Please reach out to our feedback team at ************************************************ with your address, and we will ensure that your property is added to our do-not-solicit list to prevent future visits.
  
  Best regards,  
  Customer Feedback Team

• Review fromAndrew J

  Date: 08/10/2024

  Literally steal money. We canceled our service 1 month after paying for 2 months. So we still had 1 month left we paid for. We called asked to get a refund for the 1 months since we canceled. They said no it was already paid. So then we asked ok thats fine, can we schedule our service for the month since we paid for it. They said no you canceled. So I paid and cant get a refund, but also cant get service? So they stole a month worth. How is this practice not asking for a lawsuit. Then they called us threatening collections.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We understand how frustrating it must be to deal with both the cancellation process and the issues regarding the payment for services you didnt receive. Its important to us that all of our customers feel their accounts are handled fairly and transparently.
  
  We would like to review your account and address the concerns regarding the unused service and any collections-related communication. Please reach out to our feedback team at ************************************************ so we can investigate this situation and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromGale T

  Date: 08/09/2024

  Absolutely the worst scam in the market for pest control. We live in *****, **, just moved into our new home and the young man who knocked on our door was nice. Made promises that they did not keep and missed appointment not once but twice within the first months service.These people are totally worthless. IF I SEE THE MAN SELLING THEIR SERVICES AGAIN I WILL CALL THE COUNTY SHERIFF ON HIM.TOO BAD WE CAN GIVE NEGATIVE STARS,,,, they're worthy of a -5!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your experience. We're sorry to hear that the service and missed appointments have caused frustration, especially after moving into your new home. We take these concerns seriously and want to ensure that your experience is addressed properly.
  
  Please contact our feedback team at ************************************************ so we can review your account, address the missed appointments, and ensure no further issues occur. We want to work towards a resolution that reflects our commitment to customer satisfaction.
  
  Best regards,  
  Customer Feedback Team

• Review fromOlga B

  Date: 08/08/2024

  They made me sign their contract saying not true and charged me $200 to cancel the service when I red the contract and discovered that I signed not what I was told.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your experience. We're sorry to hear that the service and missed appointments have caused frustration, especially after moving into your new home. We take these concerns seriously and want to ensure that your experience is addressed properly.
  
  Please contact our feedback team at ************************************************ so we can review your account, address the missed appointments, and ensure no further issues occur. We want to work towards a resolution that reflects our commitment to customer satisfaction.
  
  Best regards,  
  Customer Feedback Team

• Review fromTony S

  Date: 08/05/2024

  They do not have any respect at all for No Soliciting signs. I was interrupted by a very annoying sales person who clearly saw the sign and kept insisting that he was a "technician" rather than a solicitor. I finally had to just shut the door on him. I then witnessed him bothering a few of my other neighbors with clearly posted No Soliciting signs.The only thing he sold me on today is that if I do need pest control, I will be sure to NEVER hire EcoShield.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for bringing this to our attention. We understand your frustration with the sales visit, especially when a "No Soliciting" sign was clearly posted. We aim to respect the boundaries and preferences of homeowners, and it's concerning to hear that this was not the case in your experience.
  
  Please feel free to reach out to our feedback team at ************************************************ with your address, and we will ensure that your property is added to our do-not-solicit list. We sincerely apologize for the inconvenience and appreciate your feedback.
  
  Best regards,  
  Customer Feedback Team

• Review fromSteven S.

  Date: 08/03/2024

  What a company I had one treatment and recently lost my job I'm 63.I tried to cancel and was met with a barage of calls and emails trying to beg me to stay on I stated I am in a financial crisis but that fell upon deaf ears.they charged me $300.00 to cancel.never told about this when applied for service.buyer beware
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We understand the difficult circumstances you're facing, and we regret that the cancellation process added to your frustration. It's important to us that our customers are fully informed of any cancellation fees upfront, and we're sorry if this wasnt communicated clearly during your sign-up process.
  
  We would like to review your account and the cancellation fee to see how we can assist you during this time. Please reach out to our feedback team at ************************************************ so we can further investigate and work toward a solution.
  
  Best regards,  
  Customer Feedback Team

• Review fromDian K

  Date: 07/30/2024

  SCAM OF THE WORST KIND!!! DO NOT USE THEM. They take money out of your account every month and then they are hit or miss with respect to showing up for service. They do not return phone calls. I have never seen a company to bill you out of money and then not provide service!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your experience. We regret that you've faced inconsistent service and issues with communication and billing. This is certainly not the experience we aim to provide, and we understand how frustrating it must be.
  
  We would like to review your account to address the billing concerns and ensure that all services are properly scheduled and completed. Please reach out to our feedback team at ************************************************ so we can assist you directly and work toward resolving the issues you've encountered.
  
  Best regards,  
  Customer Feedback Team

• Review fromKathy K

  Date: 07/29/2024

  We were sold a "deal" of 3 treatments to get rid of ants. After 2 treatments we still had ants. When we told him where we thoughts the ants were coming from, he said he wasn't allowed to spray there. We STILL have ants. We called to cancel our service and after paying for the first 3 treatments they said we owe over $200! After being on the phone for after an hour, sent from person to person, we were told there was nothing they could do. We expected your advertised statement which guaranteeds "pest free living" which did not happen.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We understand how frustrating it must be to still be dealing with ants after multiple treatments and to face additional charges when trying to cancel. Our goal is to provide effective service, and it's clear that this situation did not meet your expectations.
  
  We would like to review your account and the specifics of the service provided to ensure that everything was handled properly. Please reach out to our feedback team at ************************************************ so we can work toward resolving the issue and clarifying any outstanding charges.
  
  Best regards,  
  Customer Feedback Team