Reviews

Review Details

• Review fromPatrick F

  Date: 05/23/2025

  If they will rip off a man in the Uniform they will have no problem making you their next victim. You have been warned, scam two the initial charge must go to the salesman because I was charged a start up charge with the first payment. Second scam, Ecoshield increases your property size to charge you more. Scam three customer service will keep you dealing with them for over 45 minutes to finally cancel their service which you will do.If you hire them then you can only blame yourself.

• Review fromRyan M

  Date: 05/23/2025

  Do not use this business for anything. The customer service is absolutely terrible and you will never speak with anyone local or most likely even in our country no matter how many times you call. If you send an email it will be 100% ignored. I was not shown by the technician and the inspector both on separate occasions. They will then charge you $180 to cancel your account and there is not management of any kind to actually speak with. What a horrible business as unprofessional as I have ever seen.If I could leave negative stars I would do so. This has been a terrible experience

• Review fromTammy W

  Date: 05/23/2025

  I Signed up for service because of ants in my home. The salesperson and tech said this product was safe for my dog, just to keep him inside ***** after application was applied. I kept my dog in for several hours after. My dog was up all-night vomiting. In the 10 years I have had my dog he has never been sick like this, and the only thing that was different was the application! When I spoke with the general manager, he said there could be 3 ingredients that could have possibly caused this reaction. He recommended calling my vet and poison control. :-( Thankfully my dog is ok.

• Review fromMelissa W

  Date: 05/23/2025

  EcoShield is a fantastic company who promote and demand every employee to uphold every and all regulations regardless to the cost or loss of money while doing so. All employees Ive interacted with have so much praise and respect for the company and the management staff. This is a huge company worth over $330 million dollars and promotes a family and team mentality for all employees. This company is so far ahead of all other companies especially pest control companies. Reading through complaints completely surprised me and it seems these people arent being truthful. Thank you EcoShield for taking care of our issue and the great communication that went along with it. Highly recommend do not believe the negative comments thats just not real

• Review fromCaroline d

  Date: 05/19/2025

  A tale as old as time. I wouldn't have any major complaints until I tried to cancel. Be ready to spend at least 30 minutes on the phone and sit through scripted sales speeches. Also, if they "make you an offer" for a quarterly service at $189, know that they can go down to $119. After reading some reviews online (which I should have started with to prevent me from signing anything in the first place), I just hope I don't get a surprise bill/service in a few weeks/months. And yes, they used the same BS sales script to get us enrolled in the first place ("we're servicing one of your neighbours today"). My trust for this company went from ok to ********* fast today. I feel we've been taken advantage of, so I don't recommend doing business with them.
  

  Ecoshield Pest Solutions

  Date: 05/20/2025

  Hi ********,

  Thank you for taking the time to share your experience. We understand how important trust and clear communication are when choosing a service provider, and we're sorry to hear that your recent interaction left you feeling frustrated.

  While we don't address specific claims publicly, we do want to provide some context. Our team members are trained to offer seasonal and promotional pricing that may vary depending on timing and location. During initial sign-up, our process includes a thorough explanation of the agreement and service schedule to ensure clarity. Regarding cancellation, we aim to resolve any concerns and offer the best possible options for our customers, which may include alternative service plans.

  We take your feedback seriously and would appreciate the opportunity to review your account and ensure everything is handled appropriately moving forward. Please contact us at ************************************************* and a member of our team will be happy to assist you directly.

  We remain committed to customer satisfaction and appreciate your feedback as it helps us improve.

  Via I.

• Review fromMegan K

  Date: 05/17/2025

  Do not use this company , my review is just like the rest of them . Same story , a young man came to my door on a Saturday morning gave me the whole oh we are a five star company , rated best in ** . I did not feel comfortable making a decision right at that minute. First he said oh I can lower the price than he calls his boss and his boss made up some BS about not being at the office to look up prices . Than after trying to cancel he says he can lower the price. He kept going on and on and would not respect my wishes to cancel the contract. If they are a 5 star business they shouldnt have to beg people to become their customers!!!
  

  Ecoshield Pest Solutions

  Date: 05/20/2025

  Hi *****,

  Thank you for sharing your experience. Were truly committed to ensuring every customer interaction reflects the professionalism and service standards we aim to uphold at Ecoshield.

  Its clear from your review that you had concerns during your initial conversation with our representative, and we take all feedback seriously. Our goal during sign-up is to ensure each customer fully understands our service, pricing, and agreement details, and we strive to communicate that clearly at the door. We also train our team to offer promotions that may vary based on timing and availability, but its important to us that no one feels pressured during that process.

  Wed really appreciate the opportunity to look further into this for you and make things right. Please reach out to our team directly at ************************************************ so we can assist you further and review your experience in detail.

  Thank you again for taking the time to share your feedback.

  Via I.

• Review fromDebra W

  Date: 05/15/2025

  This company is a scam and tries extortion to get you to take their services!!! A sales person came to my house on April 26, 2025, and I never unlocked my screen door or opened it. I told this person I didnt have a bug problem. He didnt take no for an answer. After saying no three or four times, I shut the door. This took less than two minutes on Monday, April 28, 2025 a person came to my door and said he was there to start work from Eco Shield. I told him I said no when the salesman was here. He shoved his phone at my door and said my address is on a contract with them. He proceeded to give me someone elses name. I am a white woman and he told me the name on the contract was ******. This person was very irate and rude on my front porch. Later that day, I tried to call the company and there is no way to get a hold of anybody. I notified our local police department and the Better Business Bureau. April 29, 2025. Another person from this company showed on my doorstep saying he was there to do work. My adult son opened the door and told him the same thing we signed the contract. He also told my son the name was ******. My son called the police asked the person to stay till the police got there and he told my son to F offand took off like a bat out of h*** ********** talks to me like that on my front porch!!! I have now notified the ************************. I am leaving reviews anywhere I can to let everyone know this company tries everything. They will even try extortion to scare you into taking their services!!! Never let any company treat you this way!!! I have continued to keep a diary of this whole incident! If they so much as try to come after me to bill me or take me to court I have plenty of proof I didnt sign anything!!! I have plenty to take to a lawyer!
  

  Ecoshield Pest Solutions

  Date: 05/16/2025

  Hi ****** & *****,

  Thank you for taking the time to share your experience. We take concerns like yours seriously and want to make sure this situation is fully reviewed. What youve described does not reflect the standards we set for our team, and we appreciate you bringing these details to our attention so we can investigate thoroughly.

  Please know that all service agreements require confirmation from the account holder, including an electronic signature and verbal authorization at the time of enrollment. If there has been any confusion regarding the initiation of service or account information, we are committed to resolving it quickly and professionally.

  We encourage you to reach out directly to our feedback team at ************************************************ so we can look into this matter in detail and ensure it is handled appropriately. Your satisfaction and peace of mind are important to us, and we want to assist in getting this addressed.

  Via I.

• Review fromAndrew P

  Date: 05/15/2025

  They wouldn't come out to service my property. I have been a customer for 3 years and called one other time. I have been waiting for 2 weeks for them to call me for a appointment and they never did. Finally, when I got a call they told me a manager would call me and hang up on me.
  

  Ecoshield Pest Solutions

  Date: 05/16/2025

  Hi ******,

  Thank you for sharing your experience. We understand how important timely communication and service are, especially for a loyal customer of three years. What youve described is not the standard of service we strive to uphold, and we appreciate you bringing this to our attention so we can look into it further.

  To ensure we can address this properly and review the details of your account, wed like to connect you directly with our feedback team. Please reach out to us at ************************************************ so we can follow up and work toward a resolution that meets your expectations.

  We value your continued trust in Ecoshield and are committed to making this right.

  Via I.

• Review fromJohn M

  Date: 05/14/2025

  ******** EcoShield Rep ***** ****** signed me up for 4 quarterly services over 12 months for a total of $200 plus tax per service. After the 1st service, I received a bill for $220.4 as agreed with detail of my future recurring service with one extra service in June 2025 (not known to me at ******** on-site agreement) and recurring service in September 2025, December 2025, March 2026 and up to September 2026. I emailed and texted on ******** to ask EcoShield to rectify the contract to show only 4 services. As of ******** I did not get any response. I paid the 1st Service via check as I do not want them to auto-charge me. This company is not to be trusted. JM at *************, **
  

  Ecoshield Pest Solutions

  Date: 05/15/2025

  Hi ****,

  Thank you for taking the time to share your experience. We understand your concerns regarding the details of your service schedule and the importance of having clear expectations. At the time of signup, our representatives aim to explain the recurring nature of our pest control service agreement, which is designed to provide ongoing protection and is typically structured on a quarterly basis with service continuing until cancellation.

  That said, we certainly want to make sure you feel confident about your agreement and how your services are scheduled. Were also sorry to hear that you haven't received a response to your outreach yetyour satisfaction is very important to us, and we'd like the opportunity to look into this further and ensure the matter is addressed appropriately.

  To help us resolve this with you directly and privately, please email our team at ************************************************ with any additional details youd like to include.
  
  Sincerely,
  Via I.

• Review fromAndrea C

  Date: 05/08/2025

  Would rate less than 1 star if possible. It took me 4-5 emails and then a phone call with a representative is Asia to finally cancel my account. I was forced to sit on a call for 30+ minutes listening to the poor guy in **** try to cross-sell and up-sell me even though I said I DO NOT WANT ANY SERVICES! My annual contract is fulfilled and paid in full and I am moving ***** miles away. I just wanted to confirm the service would not continue and formally cancel. I was then asked what address I was moving to which I refused to give and is not necessary or legal to have to provide. I refused and was then told they couldn't process my termination until I provided them with something. I gave them the name of the city and then they proceeded to AGAIN try to sell me on transferring my service to my new address. I asked to speak to a manager or supervisor which never happened. I kept getting put on hold being told "just one more minute... still processing..." COMPLETE AND TOTAL SCAM!
  

  Ecoshield Pest Solutions

  Date: 05/12/2025

  Hi ******,

  Thank you for taking the time to share your experience. Were truly sorry to hear about the frustration you encountered while trying to close out your account. Your feedback is important, and we take concerns like this seriously.

  We understand that moving out of the service area can make this process feel more complex, and we appreciate your patience during that transition. As for the representatives efforts to explore options, thats part of our process to make sure all available solutions are presented but it should never feel excessive or prevent resolution.

  Wed really like the opportunity to look further into this interaction and ensure its handled appropriately. Please reach out to us directly at ************************************************ so our team can assist you further and make sure any remaining concerns are addressed.

  Thank you again for bringing this to our attention.

  Via I.