Reviews

Review Details

• Review fromEric M

  Date: 09/29/2022

  "Over sold" is an understatement.Did not mention that ladders would not be used during sales pitch. Nothing but, "ya, we don't do ladder work" after sales pitch.Did not remove several wasp nests that were within reach. Did not remove a wasp nest that would have been impossible to miss had the magic powder been applied as sold.Even worse, constant hounding from collection agency for money not earned, contracts not fulfilled.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Eric,

  Thank you for sharing your experience. We take your feedback very seriously and are truly sorry to hear about the issues you've encountered regarding the service and the subsequent billing challenges.
  
  To address your concerns about the lack of thoroughness in the service provided, as well as the aggressive collection efforts you are facing, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDonna S

  Date: 09/29/2022

  This company sells its pest control services as eco, pet & human friendly it wasn't to our dog. I didn't buy the service my boyfriend did, he's easier & too trusting. The day they came they were supposed to clean away any spider webs, wasp nest, and any other stinging insect nest but they didn't remove anything other than what I lead them to. The employees are only workers they have no knowledge of what they're doing, supposedly the crew chief guides them & is trained well in how to answer you complaints. After their treatment our dog got sick with vomiting, allergy ******************* prostate, complained to company ******** swore by the eco friendly chemicals used wasn't the cause, very next time they came & treated our dog went through the same things hundreds of dollars on vet visit & medications we canceled like all the reviews on this sight they want to insist you pay $ to cancel the contract. Poor company, bad chemicals & still have wasp, ants & other fly insects they Saud it would control. NOT!!!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Donna,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the health concerns with your dog and the unsatisfactory service you received.
  
  To address your concerns regarding the effectiveness of our treatments, the experience with our staff, and the challenges you faced while attempting to cancel your service, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLatosha W

  Date: 09/28/2022

  ****************************** did such a wonderful job on removing the spiders and webs from around the house. I really appreciate the professionalism and the explanation what job being performed.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Latosha,

  Thank you for your wonderful feedback! We’re thrilled to hear that Mr. Ebenezer Ofori provided excellent service in removing the spiders and webs from your home. His professionalism and clear communication are greatly appreciated.
  
  If you have any further needs or questions, please don’t hesitate to reach out. Thank you for choosing Ecoshield!
  
  Sincerely,  
  Customer Feedback Team

• Review fromJoann A

  Date: 09/27/2022

  I agree with all these complaints. I explained I wanted to go month to month cause I was moving. The guy said I would get a better deal for a year but if I cancelled I would have to pay $150. I said no I am moving-he said I would be able to cancel if I moved. He said the guy next time would bring contract. He did on a dimly lit I-pad which he would not let go of as he scrolled down to the bottom to have me sign. I said,I cant read that! He said, It doesnt matter youll have one emailed tomorrow -it never came! If it had I would say this is not what I agreed too. I text them and called to see it. The emailed something to a partial address-Of course it was over the 74 hr time where I was suppose to have time to review it. I am a widow and the wife of a deceased veteran. Shame on you!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Joann,

  Thank you for sharing your experience. We take your feedback very seriously and are genuinely sorry to hear about the challenges you've faced with the sales process and the lack of follow-through on the contract details.
  
  To address your concerns regarding the unclear communication about the agreement, the inability to review the contract properly, and the frustration with not receiving the promised documentation, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromStephen B

  Date: 09/20/2022

  No Stars - beware of this company in *******. Fast talking sales guy and once you "try" their service and want no more of their service, they hound you for money and turn your account over to a collection agency. They are a SCAM. BEWARE....
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Stephen,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the issues you've faced with our sales process and the difficulties in canceling your service.
  
  To address your concerns regarding the aggressive collection practices and your dissatisfaction with our service, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKaren S

  Date: 09/16/2022

  no stars. Their rep showed up on our doorstep to sell their product. Did a wonderful sales pitch that turned out to be all lies. Attempted to cancel service several times in the first month because they refused to remove a couple of dead rat s from house. They had said within 24 hours. They scheduled a week out. Tried to cancel and the rep showed up to remove them. Their independent inspector came out to determine what needed to be done under our mobile to get rid of rats. Inspector said there was no way he could guarantee the work as we were in a mobile. Said they sold us a bill of goods that couldnt be done.There was no inspection done inside the house to determine you rats were entering house. In the two week we ended up with a bunch more rats than we had. We cancelled the same day inspector came out. They keep insisting we pay an additional $150 which we refuse to do. All this is as in August. They have not come back to remove their bait boxes or traps in the house or outside. September 1, we removed all of the carpets in the master bedroom where the rats were and discovered the heat register had been bent and that is how they were accessing house. Replaced and blocked off ourselves. come to find out the previous owner didnt disclose the rat problem in the house! entry under the kitchen sink where the pipes enter house and through our homes duct system. Which inspection would have found.Sept 15 we had another pest control company come out. Come to find out they are attracting more rats to our house per this new company. This is why there are a lot more rats in our house than before. They put the bait boxes next to the house. They were also using bait that is very outdated and not being used in the industry along with outdated traps that were not effective. This company needs to be fined for continuing to sell a product that does not work! The cost us a lot of money, increased our problem and did nothing but lie.
  

  Ecoshield Pest Solutions

  Date: 09/20/2022

  Hi *****,We are sorry to hear about the recent experience you have had. We tried looking for an account in our system to reach out and help, but we noticed the zip code on the review is not within our service area. We want to confirm whether you left this on the correct business, so please contact us at ************************************************ with your account information.

• Review fromRaul R

  Date: 09/09/2022

  The sales team is all-promising in ************* *******, and the service team defeats the promises one task at a time on their very first visit. Trying to get compensation for the damage the techs caused with their uncovered feet on my expensive carpets has gotten me nowhere in 5 months. AVOID THIS COMPANY AT ALL COSTS!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Raul,

  Thank you for sharing your experience. We take your feedback very seriously and are genuinely sorry to hear about the damage to your carpets and the difficulties you've encountered with our service team.
  
  To address your concerns regarding the damage caused and the lack of resolution over the past few months, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJacalyn S

  Date: 09/01/2022

  They came after dark. They left a window well cover off the well while they did more work out back. When I came to check on them, I fell in the window well. I can't believe the carelessness. Do these people get any training? Answer is clearly, NO. DO NOT HIRE THESE PEOPLE
  

  Ecoshield Pest Solutions

  Date: 09/20/2022

  Hi *******,We are so sorry to hear about the accident you had. We are so glad to hear you are feeling much better and at home. Thank you for keeping us updated with your text message on 8/31/22. Please let us know if there is anything else we can do to help.

• Review fromTim S

  Date: 08/31/2022

  They are absolutely abysmal and customer service is non-existent. I canceled my service after the first application. According to our contract, I was supposed to have one more treatment after cancelation and that would be charged at $150 instead of the standard $100, but that would end service. It has not and they keep harassing me for payment even though I already paid $150 for this last visit. I have spoken with them on the phone, via replies to their emails, etc, etc, but they just don't seem to get it. Aside from their terrible business practices, the service itself did not work even a little bit. I still have ants just as bad as before the 1st application. I am still getting bills as if they never received the multiple formal cancelation notices, yet they cashed the checks.I give them a Zero for a review. unbelievably miserable experience.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tim,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the difficulties you've faced with our service, the cancellation process, and the ongoing billing issues.
  
  To address your concerns regarding the lack of service effectiveness, the confusion around your cancellation, and the persistent billing, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMD P

  Date: 08/30/2022

  I wish I could give no stars! Don't waste your time. They make you sign some long contract pretending like they gave you some great deal. it's for like 2 years!!! REDICULOUS and it does NOT work! go to someone local. Seriously! Rip off and a scam if you ask me.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi MD,

  Thank you for sharing your experience. We take your feedback very seriously and are sorry to hear about the frustration you've encountered with our contract terms and the effectiveness of our services.
  
  To address your concerns regarding the length of the contract and your overall dissatisfaction, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team