Reviews

Review Details

• Review fromDoreen R

  Date: 08/28/2024

  This company does not do an honest or reliable job. Even when corrections are given, the tech does not follow them. I have documentation and pictures showing the problems. I can only reach a call center who can't access my photos they asked me to send to them. They want to bill me $221 for cancelling and I said I did not owe this because it was a discount on my first service. My first and second service were not completed properly. They need to take accountability for the damage that their poor service created. I will not pay this cancellation fee. They asked me to email them photos. They said my pictures were blurry, They are not. They didn't look at them. My photos show the damage to my corn, chard, peaches, apples, etc. I have photos after the first service showing where they did and did not treat. They need to take some accountability! They need to listen to the customer and do a more thorough job. Do NOT sign a contract with them.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for taking the time to share your experience. We understand your frustration with the service and communication issues, especially when it comes to the photos and documentation youve provided. Its important to us that all concerns are properly addressed, and we regret that your expectations were not met.
  
  We would like to further investigate the service concerns youve raised and clarify any misunderstandings regarding the cancellation fee. Please reach out to our feedback team at ************************************************ so we can review your case and work toward a resolution that reflects the service quality you deserve.
  
  Best regards,  
  Customer Feedback Team

• Review fromAnne P

  Date: 08/26/2024

  Would give 0 stars ..THIS COMPANY IS A TOTAL SCAM , on their site it says they are 5 star rated ..lmao Scam scam scam DO NOT USE THEM
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your feedback. We regret that your experience has led you to feel this way about our services. We take concerns like yours seriously and strive to provide transparent, high-quality service to all of our customers.
  
  We would appreciate the opportunity to review your account and address any specific issues youve encountered. Please reach out to our feedback team at ************************************************ so we can work toward resolving your concerns.
  
  Best regards,  
  Customer Feedback Team

• Review fromJose B

  Date: 08/23/2024

  They are going door to door stealing peoples money. Stay away!!!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your feedback. We take such concerns very seriously and want to assure you that our goal is to provide professional and transparent services to our customers. We would like to look into your experience and address any issues youve encountered.
  
  Please reach out to our feedback team at ************************************************ so we can further investigate and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromLewis F

  Date: 08/23/2024

  It is a con job. They tell you that you may cancel at anytime, but the truth is you will sign a 72 month contract, on a mini-iPad, without knowing the 72 month terms. At the point you try to cancel, you must pay a fee, in my case $150 for the luxury of canceling a service that was extremely sub-par if it happened at all. You have to watch the techs or they will just disappear. I tried for almost 3 years to get this to work out. They will occasionally send a good tech to mollify your concerns, however, the efforts are short lived.Of course, you can only reach a call center with scripted responses from people who are difficult to understand and are trained to make the con continue. They are crooks. I will pay the $150 cancellation which gives me every right to shout to the world that ECO SHIELD PEST CONTROL IS A SCAM!Whatever happened to the days where companies kept your loyalty through good service, not onerous contracts?
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your detailed feedback. We're sorry to hear about the frustration youve experienced regarding the contract terms, cancellation process, and service quality. We strive to ensure all customers fully understand their service agreements, and its clear there was a breakdown in communication during your experience.
  
  We would like to review your account and address your concerns regarding the cancellation fee and the service issues you encountered. Please contact our feedback team at ************************************************ so we can work towards resolving this matter and ensuring no further issues arise.
  
  Best regards,  
  Customer Feedback Team

• Review fromSean B

  Date: 08/21/2024

  Came to my door and tried to sell me from a phone screen. I asked for paperwork and he showed me his little phone. I couldnt read it from that but he got my email to send it to me, then my name, then wanted my phone number. He said they were going to be in the area tomorrow but the slots close so he could reserve one for me while I considered it and talked to my spouse, so he had me sign his phone for that. When I got in the house to read the email, it was a year contract that my signature went on in a few places, and all the bugs we talked about that I wanted to control were not in the written service agreement. What a scam. I signed the cancellation right away and sent it. Shady! Beware!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for bringing this to our attention. We take these kinds of concerns seriously, as transparency and clarity are very important in our service agreements. It's concerning to hear that you felt misled during the sign-up process, and we regret that your expectations were not met.
  
  We would like to ensure that your cancellation has been processed and that no further issues arise. Please reach out to our feedback team at ************************************************ so we can review your account and confirm everything has been handled correctly.
  
  Best regards,  
  Customer Feedback Team

• Review fromDavid M

  Date: 08/21/2024

  Really bad. I paid them to go on my roof and take care of ********* bees on my roof. They charged me and never went on the roof. The sales *** does not return calls and there's way to cancel on-line. The customer service is horrible. They put you on hold, ask you the same questions ***eatedly, and hang up on you.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We regret to hear about the issues you faced with the service and communication, especially regarding the ********* bees. It's important to us that all services are performed as promised and that any concerns are addressed promptly.
  
  We would like to look into your account and ensure that your situation is properly resolved. Please reach out to our feedback team at ************************************************ so we can assist you directly and ensure no further issues arise.
  
  Best regards,  
  Customer Feedback Team

• Review fromScott M

  Date: 08/18/2024

  Quarterly schedule. Had issues last quarter with so many bugs. They said washed out the barrier. No rain this time. Why am I still having issues withspiders and ants? It's only middle of the quarter!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for reaching out and sharing your concerns. We understand how frustrating it can be to experience pest issues between treatments, especially when conditions like rain arent a factor. Our goal is to provide lasting protection, and we would like to ensure that your service is fully effective.
  
  Please reach out to our feedback team at ************************************************ so we can schedule a follow-up service and address the ongoing issues with spiders and ants. Were here to make sure your home remains pest-free.
  
  Best regards,  
  Customer Feedback Team

• Review fromKenneth v

  Date: 08/18/2024

  I should have known better than to sign on with a company that does door-to-door sales. I liked the idea of pest control using natural ingredients. Signed a one year contract. Service and pest control was okay at best. Called to cancel contract once fulfilled. Obviously, their customer service is in an Asian country. Called and canceled service after contract date. Received emails and texts asking me to renew, to which I answered No. Then received a text and automated phone message stating that my regular service would take place the following day. One hour to get to a customer service representative who put me on hold for another 30 minutes. The next representative kept trying to sell me more service while saying she wasnt. Finally after almost two hours my service was canceled. ******** company-its like being in a time share!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your experience. We understand how frustrating it can be when the cancellation process is more difficult than expected, and we regret the inconvenience you faced with our customer service. It's important to us that your requests are handled efficiently, especially after fulfilling your contract.
  
  Wed like to ensure your cancellation has been fully processed and address any lingering concerns. Please feel free to contact our feedback team at ************************************************ so we can review your account and ensure no further issues arise.
  
  Best regards,  
  Customer Feedback Team

• Review fromChris C

  Date: 08/15/2024

  Eco shield is a misleading company. The discount they give you at the beginning is your cancellation fee. You think youre getting a big discount but in reality it is a large cancellation fee. The discount cancellation fee is different from house to house. If you have a problem, you have to call a call center in the ***********. The job they did is subpar. The whole thing is a complete in total disaster. Buyers beware
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your experience. We regret to hear about your frustrations, particularly with the pricing structure and cancellation process. Our goal is to ensure transparency with all service agreements, including any discounts or fees, and its clear that this was not your experience.
  
  We would like to review your account and clarify any concerns regarding the cancellation fee and service quality. Please reach out to our feedback team at ************************************************ so we can work toward resolving the situation and provide any necessary assistance.
  
  Best regards,  
  Customer Feedback Team

• Review fromCorey H

  Date: 08/15/2024

  They charged me for two months in a row after telling me that they only charge every 3 months
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for bringing this to our attention. We understand how frustrating unexpected charges can be, especially when billing terms differ from what you were told. Wed like to review your account to clarify the billing and ensure everything is handled correctly.
  
  Please contact our feedback team at ************************************************ so we can address this issue directly and work toward resolving the billing concern.
  
  Best regards,  
  Customer Feedback Team