Reviews

Review Details

• Review fromJudith C

  Date: 10/07/2024

  We signed up for pest spraying every other month, including baiting rat traps. They have been doing that for about six months. About a month ago they came out and gave us a quote on doing some screen patching on the roof and attic and sanitizing and trapping and totally doing exclusion on two sheds. They gave my husband 2 days to clean out both sheds. when they came out to start the work they finished the screen .patching but they told us they would not be able to do the exclusion. They said the one shed floor was not in good enough condition and the other shed didn't need it. We (And they) were not aware of the condition of the sheds We have paid half of our bill and now they are saying that we did not. They keep coming out to do a (follow up) but nothing is getting accomplished. They make appointments without asking if it is convenient for us. I even got an e-mail this morning that they finished the (follow up) this morning but they were not here and the appointment was not till 4 this afternoon. Since the extrusion was the major part of the job we want the balance of the contract forgiven. I learned a good ******* if they come to your door -you don't want it.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for taking the time to share your experience. We understand your frustration, especially with the miscommunication surrounding the exclusion work on your sheds and the scheduling challenges. It's important to us that our services are delivered as agreed, and we regret that this has not been your experience. 
  
  We would like to review the details of your account, including the services provided and your billing concerns, to ensure everything is handled properly. Please reach out to our feedback team at ************************************************ so we can address this situation directly and work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromAlec P

  Date: 09/16/2024

  The door to door salesman was nice but I was totally taken off guard after signing the contract. We dont want to marry you, we just want to dateCancel anytime even though the contract is hard to read and has a hefty cancellation fee.The claims department circles around after circling back making things confusing and will continue to lower payment. Either make it to the small claims department or pay for the hefty cancellation fee or just never use this service provider no matter what they say and how friendly they are.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your feedback. We regret to hear that the contract terms and cancellation process were not as clear as expected. Our goal is to ensure that every customer fully understands their agreement at the time of sign-up, including any cancellation fees. We also aim to make our claims process as straightforward as possible, and it's concerning to hear that this wasn't the case for you.
  
  Wed like to review your account and clarify any misunderstandings to help resolve this matter. Please reach out to our feedback team at ************************************************ so we can work towards a solution.
  
  Best regards,  
  Customer Feedback Team

• Review fromDavid B

  Date: 09/16/2024

  We entered a contract with them for general maintenance around our home to keep it pest free. Eco Shield recommended that we remove all of our old insulation in the basement and replace it with new insulation as it appeared to have signs of pests (mice) from the previous owners that had occupied the home. We agreed and spent over $1,800 on the service. The technician that came out was by himself. He came in with all his supplies and left with all of his supplies including any garbage that needed to be removed that of which included the old insulation. My father in law was onsite to monitor and update my wife and I as to the progress. My father in law also offered to lend a hand and help with taking out the garbage after he had completed the job. The technician was adamant that he and only he handle the garbage. My father in law thought it was strange that he did not want any help but never the less did not argue and or insist on helping further. A few days later I noticed a pair of shoes missing from my storage space where I keep them. I do LOVE shoes and have some VERY nice pairs! When I could not find the specific pair I was looking for I just thought maybe they were somewhere else in the house. I decided to wear another pair, but couldnt find that pair either, weird. I continued to inspect my shoe collection in the storage portion of our basement where the technician spent the majority of his time only to find out I was MISSING 4 pairs of shoes totally over $700 in retail...that does not account for buying them from a third party retailer! Nobody outside of my immediate family had been in our basement. Eco Shield refused to pay for the stolen shoes. They refused to refund us any money from the services they performed. We have since ceased working with them and terminated our contract. BOTTOM LINE IS...THEY ARE NOT TO BE TRUSTED. DO NOT WORK WITH THEM! I should note, this matter is STILL under police investigation as I did file a police report against Eco Shield!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for bringing this to our attention. We take these types of concerns very seriously, and it's important to us that all our customers feel secure and satisfied with the service we provide. We understand how distressing this situation must be for you, and we want to ensure that it is handled properly. 
  
  We encourage you to reach out to our feedback team at ************************************************ so we can review your case in detail and work toward resolving any outstanding concerns. We will also fully cooperate with any ongoing investigations.
  
  Best regards,  
  Customer Feedback Team

• Review fromChialin W

  Date: 09/14/2024

  It is a dishonest and scam company. It took me a while to cancel service and then they starting to argue that I owed them payment because premature cancellation. Well, they have aggressive salesperson. They promised that they can cancel previous service for me and never carry out their promise. Instead, they want me to do it myself. They also claimed their product is the best. That is a lie too. They should be banned to do business anywhere.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *******,

  Thank you for sharing your experience. We regret that your service cancellation process was not as straightforward as expected, and we understand how frustrating it can be when expectations are not met. We strive to be clear about cancellation policies and to ensure that our customers are fully informed from the start.
  
  We would like to look into your account to better understand what happened and to address any concerns regarding your cancellation or outstanding charges. Please reach out to us at ************************************************ so we can assist in resolving this matter directly.
  
  Best regards,  
  Customer Feedback Team

• Review fromDevin N

  Date: 09/13/2024

  Signed a contract for 12 months and they tried to continue services after the contract was completed. I had to call to cancel the services they were trying to continue charging me for. Then I had to listen to them try to sell me more at a discounted rate. If they can do the same services at the discounted rate why was I being charge more to begin with??? This is because there is no set price the salespeople make it up and see what youll agree to. After saying I wanted to cancel since I fulfilled the contract I was asked to wait to make my decision in November and do this whole charade over again. I never had any bugs inside until they started services and then there were bugs everywhere. The 30 minute service is more often 5 minutes which I know because I have sat at home and watched them come and go. They often send the notes of the service after the 30 minutes have passed to claim they worked for that entire time. I was also told by the salesman that it would be quarterly that they would come out. Then I was provided a contract that only gave bimonthly options. I only kept with them for the 12 month period cause I didnt want to pay the outrageous cancellation fee.Salesmen love to say they know so and so down the street and they work for them but in reality they dont.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for sharing your detailed feedback. We understand how frustrating it can be when service expectations are not met and billing becomes confusing. We aim to be transparent with our service agreements, including the contract duration, pricing, and cancellation policies, and it seems there was a breakdown in communication during your experience.
  
  We would like to review your account to ensure that your contract completion and cancellation have been processed correctly and address any concerns regarding pricing or service quality. Please reach out to our feedback team at ************************************************ so we can work toward a resolution and clarify any misunderstandings.
  
  Best regards,  
  Customer Feedback Team

• Review fromDebbie S

  Date: 09/07/2024

  My actual rating is a 0. WARNING!!!!AVOID USING THIS COMPANY!!THE SALE, CUSTOMER SERVICE AND PRODUCT IS HORRIBLE!! Do not entertain opening the door to the sales person. ***** promises from sales and never able to reach the sales person again. So unprofessional. And they want to harass you by phone, text and email - never able to get resolution or a call back from anyone. Please just dont bother yourself.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your concerns. We're sorry to hear that your experience with our sales process and customer service has been frustrating. This is not the level of professionalism or support we aim to provide. We take feedback like yours seriously and want to ensure that any outstanding issues are addressed.
  
  Please contact our feedback team at ************************************************ so we can review your account and work towards resolving any concerns you have regarding communication and service. We appreciate you bringing this to our attention.
  
  Best regards,  
  Customer Feedback Team

• Review fromKaren L

  Date: 09/06/2024

  I paid a one time fee for having them spray for wasps at another property. They set him up on a 1 year contract without his knowledge and never gave him a copy of the paperwork and when they called to come back he said no, so they charged my card again for $250 cancel fee. When I called them, they told me they would not refund the money even though they had never made another treatment. They told me to get it back from the contact holder. I'm going to have to wait for it to post to my card so I can dispute it.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi *****,

  Thank you for bringing this to our attention. We understand your frustration regarding the billing issue and the unexpected cancellation fee. Its important to us that our customers are fully informed of service agreements, and we regret that there seems to have been a misunderstanding in this case.
  
  Wed like to review the details of your account and clarify the situation. Please reach out to our feedback team at ************************************************ so we can work towards a resolution. We appreciate your patience as we look into this matter.
  
  Best regards,  
  Customer Feedback Team

• Review fromJohn G

  Date: 09/05/2024

  They are very dishones. I live in a senior community and was told that the management company authorized them to do pest control. That turned out to be a lie. I signed for the service but was actually signing a contract for 2 years. As a senior citizen with a severe visual impairment I feel that I was taken advantage of. When I learned of the initial deception, I called to cancel future services. That is when I learned that I unknowingly signed a contract. I had to pay a $200 cancelation fee and hopefully I am done with these scam artists. Beware.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your experience. We take concerns like yours very seriously, especially when it comes to ensuring that all customers, including seniors, fully understand the terms of their service agreement. Its concerning to hear that you feel misled, and we want to ensure that any misunderstandings are addressed.
  
  We would like to review your account and ensure that your cancellation has been properly processed. Please contact our feedback team at ************************************************ so we can further investigate the situation and work towards a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromLuke T

  Date: 09/04/2024

  This company is a total scam . Do NOT sign on with them. I was interested in changing to what was presented as a more natural chemical treatment including treatment of the yard. However, I have dozens and dozens of spiders in my home now and have not had a spider problem in the three previous years with a different company. When I call to complain I get a call center that is not helpful and they give me the run around about a cancellation fee. If it sound too good to be true, it probably is!
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ****,

  Thank you for sharing your feedback. We're sorry to hear about your experience and the frustration with your service and the unexpected spider issues. We strive to provide effective pest control solutions, and it's disappointing to hear that the service did not meet your expectations.
  
  We would like to review your account, address the issues youve faced, and clarify the situation regarding the cancellation fee. Please reach out to our feedback team at ************************************************ so we can work toward a resolution and ensure your concerns are addressed properly.
  
  Best regards,  
  Customer Feedback Team

• Review fromBrooke K

  Date: 09/03/2024

  Would give a 0 rating if I could. The first service they never showed up and charged me anyways. They did send someone after I complained. All subsequent services were subpar. They spent no more than 5 minutes here, didnt spray perimeters and I watched them just dust down cobwebs in the ceiling corners of the garage. I had to keep a second pest service going just to make sure I didnt have wasps and pests. I finally told them to stop coming and now they harass me at least 3 times a week about paying a cancellation fee. I told them I already spent too much on their inadequate services this far and the fee should be waived. They are a scam, turn the door to door salesman away.
  

  Ecoshield Pest Solutions

  Date: 10/10/2024

  Hi ******,

  Thank you for sharing your experience. We regret to hear about the missed appointments, inadequate service, and ongoing frustration with the cancellation process. This certainly does not align with the level of service we strive to provide, and we want to ensure that your concerns are properly addressed.
  
  Wed like to review your account and discuss the situation further to see how we can resolve the issues you've experienced. Please reach out to our feedback team at ************************************************ so we can assist you directly.
  
  Best regards,  
  Customer Feedback Team