Reviews

Review Details

• Review fromArnold F

  Date: 11/15/2024

  ***** is an outstanding tech. Combines technical skills, personality which allows for easy and clear communications. Please keep him on my route!
  

  Ecoshield Pest Solutions

  Date: 11/19/2024

  Hi ******,

  Thank you for taking the time to share your wonderful experience with *****! We're thrilled to hear that his combination of technical expertise and excellent communication skills has made such a positive impression. Your feedback is invaluable, and well make every effort to ensure ***** continues to service your route. 
  
  If theres anything else we can do to enhance your experience, please dont hesitate to reach out to us at *******************************************************************************. 
  
  Thank you for being a valued Ecoshield customer!  
  
  Best regards,  
  Customer Feedback Team  

• Review fromStephanie S

  Date: 11/13/2024

  Ecoshield Pest Solutions is the worst company I have ever delt with that has not fulfilled their contract but expect you to to fulfill your payment in full. In the beginning the Sales person makes it sound like they will help take care of all your pest needs and take care of all your bugs too inside and out. Sales team also states if needing to cancel at anytime no worries no fees. Well, I requested an inside spray on several occasions and have someone there over 8 yrs old at all times do uyou think they would fix the problem No. Instead they say pay the monthly fee and the cancelation fee too. They will scam you into paying a year contract $1908 which is the $159 a month and you will only get 5 to 6 sprays outside. Not worth the money at all. Stay away from this company. Especially since all they did was harass me everyday by calling me at least 3x a day and leaving me rude messages for weeks.
  

  Ecoshield Pest Solutions

  Date: 11/14/2024

  Hi *********,

  Thank you for taking the time to share your experience. We take your feedback seriously and understand that clear expectations are crucial when it comes to service agreements. Our goal is to provide dependable service, both indoors and outdoors, based on customer needs, and our team works to ensure that every customer is fully informed about the details of their agreement at the time of enrollment. 
  
  We also encourage customers to reach out if they ever feel that our service isnt meeting expectations, as we are committed to finding effective solutions. Please contact us directly at ************************************************ so we can further discuss and address your concerns. Your satisfaction is very important to us, and wed like to help resolve this matter privately. 
  
  Sincerely,  
  Customer Feedback Team

• Review fromJeff C

  Date: 11/12/2024

  ******** company that scams people with services that don't even work
  

  Ecoshield Pest Solutions

  Date: 11/13/2024

  Hi ****,

  Thank you for taking the time to share your feedback. We want to ensure that each customer receives effective, high-quality service and finds value in choosing Ecoshield. If the service didnt meet your expectations, wed appreciate the opportunity to look into what happened and address any unresolved issues.
  
  Please reach out to our Customer Feedback Team at ************************************************* Were here to assist and committed to working toward a resolution that best meets your needs.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLiza F

  Date: 11/12/2024

  Ecoshield pest solutions are nothing but liars. I had a young man come to my door. He stated that the company belonged to him and it was brand new. He advised that he was doing what he can to keep his family afloat with this new business venture he was starting, I took pity on him and allowed him to come into my home. Then I realized after he left that he had lied to me. The business never belonged to him. He was just a salesman trying to sell me something I called several times to speak to a higher up and no one returned my call. The only person that I was able to speak to was a customer service representative and she did not provide any help whatsoever. I do not plan on paying this as when I agreed, I was Told a complete lie I continue to receive text messages and emails from them stating that they would take me to court. If I did not pay the services I prematurely canceled. I do not agree that I owe this is this was sold to me based on a lie.
  

  Ecoshield Pest Solutions

  Date: 11/13/2024

  Hi ****,

  Thank you for reaching out to share your experience. Its important to us that every customer feels confident and informed during and after their interaction with Ecoshield, so were sorry to hear of any miscommunication or unreturned calls. We aim for full transparency, both in our service offerings and agreements, and any concerns about initial discussions with our representatives are something we take seriously.
  
  We want to make sure you have the chance to resolve this matter and address your concerns directly. Please contact our Customer Feedback Team at ************************************************* where we can review the specifics of your situation and work toward a resolution that aligns with your expectations.
  
  Sincerely,  
  Customer Feedback Team

• Review fromClyde J

  Date: 11/12/2024

  Very dishonest company from the sales Rep ***** saying no cost to cancel to the service techs saying their product is safe and that it works. After 5 service appointments we still have spiders, scorpions and ants. We were told in the beginning the product they use was safe, but on our fourth service the tech told us it was not safe around our chickens or small pets so they did not service the backyard on the last two service appointments but never offered a discount for doing only part of the work. Called and talked to management and they said they apologize for how their employees lied to us to get us to use their service and that they would be upset if treats this way and understood my frustration but that they couldn't waive the $165 cancellation fee. No accountability for anybody at this company, just demand money or they will send your account to collections. We will make sure to let everyone know not to use the company due to dishonest sales teams, and how they treat you once you figure out their scam of fees to cancel.
  

  Ecoshield Pest Solutions

  Date: 11/13/2024

  Hi *****,

  Thank you for sharing your experience with us. Providing safe and effective service is a priority at Ecoshield, so it's concerning to hear about the issues you've encountered regarding the information provided about our product and service coverage. We understand the importance of transparency, especially when it involves pets and family spaces, and are committed to delivering clear communication throughout the service process.
  
  Our aim is to meet our customers expectations, including maintaining transparency with service adjustments and associated policies. We would appreciate the opportunity to review your concerns more closely to address any service or billing matters that havent been resolved to your satisfaction.
  
  Please reach out to our Customer Feedback Team at ************************************************ so we can assist you further. Were here to help.
  
  Sincerely,  
  Customer Feedback Team

• Review fromWilliam M

  Date: 11/11/2024

  This company is a total scam. They roped us in for a smaller quarterly amount fo yearly service, and then bumped it up to $200/mth without us knowing. then they came to do service one day and left note that nobody answered the door to service inside, but I was here the whole time as I work from home every day.When I went to cancel and get a refund, they said they treated the outside, and it would still be $200. "Treated" means spending 5 minutes going around outside of home and spraying the same stuff I have under my kitchen sink.When I tried to speak with someone, I was routed to ***** and the woman didn't understand my situation because of language barrier, then when I asked to speak to a supervisor, she said there's nothing she can do, her hands are tied with the way the system is set ****** from this company!
  

  Ecoshield Pest Solutions

  Date: 11/12/2024

  Hi Will,

  Thank you for your feedback. At Ecoshield, were dedicated to ensuring our customers understand their service plans, including any pricing and scheduling details, and we work hard to make sure each service meets expectations. Our goal is always to provide thorough and effective treatments and to address any questions promptly and clearly. 
  
  Wed appreciate the opportunity to understand what happened with your recent service and any concerns about communication, so we can look into this further and work towards a solution. If you would please reach out to our team directly at ************************************************* were here to help and ensure your experience is resolved to your satisfaction.
  
  Thank you again for bringing this to our attention.
  
  Customer Feedback Team

• Review fromJohn L

  Date: 11/08/2024

  EcoShield is a criminal enterprise that operates with **** efficiency. After using EcoShield, I think I would prefer to have mice than to have associated myself with them. They are experts as fraud. Thankfully, their key technician that came to our house was honest and said he could not do the work requested as it would have done extensive damage to our house. That employee is without a doubt being punished. The Company contacted me specifically to get information so they could punish the employee. I paid thousands to EcoShield and likely have nothing to show for it. They refunded a small part of the work they didn't do and asked me for documentation when I said the tiny refund was insufficient. They demanded I show them documentation that I was entitled to a bigger refund when they never gave me any documentation showing the breakdown in specific servics. They capitalize on the fact that few people publicize they have a rodent problem. I have NEVER dealt with a company more sophisticated in how they train their employees to take advantage of their customers. In a prior career I was Chief Operating Officer of a national retailer and understand serious customer complaints. They sure got me.
  

  Ecoshield Pest Solutions

  Date: 11/12/2024

  Hi ****,

  Thank you for sharing your experience with us. Were genuinely committed to providing clear communication and excellent service to all of our customers, and we take feedback like yours very seriously. Transparency, integrity, and a customer-first approach are guiding principles at Ecoshield, and were here to address any concerns regarding the service or billing process in a constructive and fair way. 
  
  Your comments are important to us, and wed like the chance to understand the specific details of your situation further to resolve it effectively. If you would kindly reach out to our team directly at ************************************************* we can address your concerns more personally. Our goal is to ensure your experience is handled to your satisfaction.
  
  Thank you again for allowing us the opportunity to assist. 
  
  Customer Feedback Team

• Review fromDAVID S

  Date: 11/03/2024

  **************. Hired them for mosquito control. Was told they would be out every 3 weeks. They came out three times in six months. Now they are demanding I pay for cancelling services. I would not have cancelled if they had done the job they were hired to do in the first place. Stay away from this rip off company.
  

  Ecoshield Pest Solutions

  Date: 11/05/2024

  Hi *****,

  Thank you for sharing your experience with us. We understand that consistency in service is essential, especially for effective mosquito control. At Ecoshield, we strive to ensure all customers receive thorough and reliable treatments as scheduled. Our service agreements are carefully explained at signup, and our team aims to deliver consistent service as outlined.
  
  Wed like the opportunity to address your concerns and review the details of your account to find a solution that aligns with your expectations. Please reach out to us at ************************************************ so we can work together on resolving this matter. 
  
  Thank you for helping us improve.
  
  Customer Feedback Team

• Review fromJOHN B

  Date: 10/24/2024

  Ecoshield basically did nothing for the first 2 months I paid for rodent problems. Then, their supposed expert at figuring out where the rodents were getting into my crawl space told me 5 bald-faced lies (based on my own examination of the crawl space and my expertise as a real estate appraiser) and committed 5 acts of incompetence/ negligence. DO NOT trust this company or their employees, they are basically just salespeople that do NOTHING to earn your well-earned money!
  

  Ecoshield Pest Solutions

  Date: 10/28/2024

  Hi ****,

  Thank you for sharing this feedback with us. We understand how essential it is to address rodent issues promptly and thoroughly, and were committed to ensuring that each service visit meets our customers' expectations. Our technicians are trained to provide effective solutions for pest issues, and we prioritize clear, professional service throughout.  
  
  Wed like the opportunity to review your experience further and address your concerns directly. Could you please reach out to us at ************************************************* This will allow us to look into the specific details of your situation and work toward a resolution.  
  
  Thank you again for helping us improve. 
  
  Sincerely,  
  Customer Feedback Team

• Review fromGayle S

  Date: 10/11/2024

  I'm so upset with this company and myself that I don't have enough time or space to adequately explain my disastrous experience with Ecoshield. Mainly, I'm sorry I didn't take some time to "look into " them before signing an agreement to use their service. A. I signed on a phone screen and never got a copy of what was signed. I was told by the sales person it was for the discounted fee of $192 for a year, with the option of stopping [withdrawing] the service whenever wanted. B. I agreed to setting up the payments automatically with a credit card account. C. I did not have a need for service on the inside , requested only spraying the outside of my premise. D. I paid for this "plan" three times between May,9 to Sept. 24, $192.20 each time =$576.60. E. By September 24th, I decided [or finally woke up to being "taken"] to stop the service. I only needed outside spraying-the area treated was very small [I'm in an attached townhouse, so it's only three sides]--the outside area would be frozen or snow covered for the remaining months. F. Contacting them to stop the program was an unbelievable nightmare. I finally got my program cancelled. However, was emailed that I owed them $210 for the cancelation fee. I contacted the credit company to block any future payments to them. Because I have nothing to review that I signed, I am out $576 for someone to spray three sides of my 2 by 4 by 2ft foundation in less than 10 minutes of time and being harassed for another $200 for nothing.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Gayle,

  Thank you for sharing your detailed feedback. We understand your frustration and take your concerns seriously. At Ecoshield, we aim to ensure that our services and agreements are clearly communicated and meet the needs of every customer. 
  
  When signing up for our service, we strive to explain the terms, including the pricing structure, service frequency, and any potential cancellation fees. We regret that this information may not have aligned with your expectations in this instance. Regarding the treatments performed, our goal is to provide thorough exterior pest control based on the specific needs of your property, but we recognize that your satisfaction is of utmost importance. 
  
  We'd like to better understand the specifics of your situation and work toward a resolution. Please reach out to our customer care team at [email protected], so we can review your account and assist in addressing these concerns directly. 
  
  Thank you again for bringing this to our attention. 
  
  Sincerely,  
  Customer Feedback Team