Reviews

Review Details

• Review fromDawn G

  Date: 12/17/2024

  EcoShield is deceptive and fraudulent. Many recent BBB complaints with same issues and they scam for your money. Please read this and avoid them.Hired to seal holes in attic and remove rats. Paid for service and boric acid insulation. 4 months later they never sealed holes, they refuse to check traps or dispose of dead rats. Their bait in traps with failing to seal entry holes attracted more rats making the problem worse. Failure to respond to rotting smell. Also, failure to follow through on spraying cycle for ants/mosquitos. Failure to respond to calls and all phone numbers go to a third party company that cant take action. They refuse to ****** then bill for future contract payments despite their failure to perform services.
  

  Ecoshield Pest Solutions

  Date: 12/19/2024

  Hi ****,

  Thank you for taking the time to share your concerns. We value feedback as it allows us to address issues and ensure the quality of our services meets customer expectations.

  Our goal is to provide effective and thorough pest control solutions, and we understand how important it is to follow through on commitments. Your experience is not reflective of the standard we aim to uphold, and we want to investigate this matter further to better understand the situation and resolve your concerns.

  Please reach out to us directly at ************************************************* so we can review your account and address your specific concerns. Our team is here to ensure that all matters are handled appropriately.

  Thank you for bringing this to our attention, and we look forward to assisting you.

  Customer Feedback Team

• Review fromKimberly P

  Date: 12/06/2024

  Awful, watch your credit cards if you cancel, and be prepared to pay $150.00 for canceling, they target older people promising a good service then all of a sudden I have a Mouse problem, funny I have never caught one mouse in the attic. Tech came to my house in a small compact car, used my ladder to access the attic, why am I providing the tools for a tech to do his job? If you cancel be prepared to have to argue because they want to sell you more. Again if you are an older person or live by yourself be ware of there door to door salesmen they bug you to death until you sign a contract and then you have a rodent infestation, **************** and a Scam
  

  Ecoshield Pest Solutions

  Date: 12/13/2024

  Hi ********,

  Thank you for sharing your feedback. At Ecoshield Pest Solutions, our goal is to deliver effective services tailored to your needs, and we value the opportunity to address your concerns.

  We take all feedback seriously and want to clarify that our agreements and services are designed to be transparent. At the time of signup, we take steps to ensure that the terms, including cancellation details, are explained thoroughly. If there are concerns regarding these terms, we are committed to addressing them through our customer service team.

  Regarding your observations about the technician's visit, our team is trained to provide professional service, and your feedback about equipment use is appreciated. We strive to provide our team with the necessary tools to complete their tasks efficiently.

  Ecoshield values integrity and customer satisfaction. We are happy to review your specific situation further and work toward a resolution. Please reach out to us directly at ************************************************ so we can address your concerns privately and ensure we address your experience appropriately.

  Thank you for allowing us the opportunity to assist.

  Customer Feedback Team

• Review fromLeslie A

  Date: 12/02/2024

  We've had a similar experience with Ecoshield in ********, Va. We wanted our house sprayed over the summer for ants. We were told we could cancel at any time. When the term ended and we tried to cancel, were informed our contract was for 2 year and there is a cancellation fee. I've repeatedly attempted to cancel and keep getting call backs from customer service people who put me on hold for 25 minutes and then try upsell me more stuff. These people are scam artists. I'm requesting that our state attorney general's office begin an investigation into their misleading business practices.
  

  Ecoshield Pest Solutions

  Date: 12/03/2024

  Hi ******,

  Thank you for taking the time to share your experience. We understand how frustrating this situation must feel, and we take concerns like yours very seriously. At Ecoshield, we strive to ensure that all terms of our service agreements are clearly communicated during the signup process. Our goal is to provide a transparent and professional experience for our customers.

  
  We regret to hear about the challenges you've faced in trying to cancel your service and about the interactions youve described with our customer service team. Your feedback is valuable to us, and we want to address your concerns promptly.
  To resolve this matter efficiently, we encourage you to contact us directly at ************************************************* This dedicated team is here to ensure that any unresolved issues are reviewed and addressed to your satisfaction.
  Thank you for bringing this to our attention, and we hope to work toward a resolution that meets your expectations.

  
  Sincerely,
  Customer Feedback Team

• Review fromNorman C

  Date: 11/27/2024

  Ecoshield transposed my signature onto the service agreement. The only thing I signed was a approval for a ONE TIME payment for a ONE TIME service. You can tell that the signature was copied. They also checked the boxes with my initials. I never saw any contract until 40 days later when I disputed the early penalty for cancelling. I told them I was not paying a penalty for a contract I never agreed to. I suggested they take me to court. They declined, and threatened to turn my account over to a collection agency. I told them to go ahead as I had all the proof, I needed to show I had never agreed to any service contract. Waiting for their next response. I sent all my documentation by certified mail, and they stated they had not reviewed the details of my account. If the collection agency actually takes me to court, I will insist that the Door-to-Door salesman who transposed my signature, illegally, be there to testify, under oath, that he produced a copy of a service agreement for my signature. Should be interesting.
  

  Ecoshield Pest Solutions

  Date: 12/03/2024

  Hi ******,

  Thank you for sharing your concerns. At Ecoshield, we are committed to ensuring that every customers experience is transparent and handled with professionalism. We take any allegations of improper business practices seriously and are dedicated to reviewing such matters thoroughly.

  While we cannot comment on the specifics of your account in this public forum, we want to assure you that all customer agreements are intended to be clearly communicated and fully consented to at the time of service initiation. We understand the importance of addressing your concerns regarding documentation and signatures, and we appreciate the steps youve taken to share your evidence.

  To expedite the resolution of your issue, we recommend contacting our dedicated feedback team at ************************************************* Please provide the details youve referenced so we can investigate your concerns further and ensure they are addressed appropriately.

  Thank you for giving us the opportunity to work toward a resolution.

  Sincerely,
  Customer Feedback Team

• Review fromTammy E

  Date: 11/25/2024

  Had a salesman come to our home and we thought we were signing up for 6 months but it turned out it was for 2 years. When I called to find out why we are receiving bills that is when we were informed of the commitment when I asked to speak to our salesman we were informed he is no longer employed and we are stuck with the two years of service or we have to pay a $300 penalty. Be careful and read your contract line for line because what you think you are signing up for isnt what is sent to you.
  

  Ecoshield Pest Solutions

  Date: 11/26/2024

  Hi *****,

  Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, we strive to ensure that all terms of service are communicated clearly during the signup process and are reflected in the agreement. We understand how important transparency is, and we regret any confusion you may have experienced.

  Our agreements are designed to outline all details, including the length of the service plan and cancellation terms, to ensure there is no misunderstanding. While we cannot comment on specific interactions without more information, we are committed to addressing any concerns you have.

  Wed like the opportunity to work with you to review your account and find a resolution. Please reach out to us at ************************************************* and our team will assist you further. Your feedback is invaluable in helping us improve our processes.
  Thank you for bringing this to our attention.

  
  Sincerely,
  Customer Feedback Team

• Review fromSam K

  Date: 11/25/2024

  DO NOT get their services, if you just get it from the guy at your door, Please cancel with in 3 days. Their door sales man just lied to you and you will regret their service for the rest of your contract terms. and if you want to cancel it with in your terms, it will be so much more pain. I wish i have . There are more honest companies out there than they are. DO NOT get their services. Better Business Bureau needs to do something about this scam company. They lie at your door, make you sign it and next thing you find out that they charge you more than what you have been promised.
  

  Ecoshield Pest Solutions

  Date: 11/26/2024

  Hi ***,

  Thank you for sharing your concerns. At Ecoshield Pest Solutions, we are committed to providing a high-quality service experience and ensuring our customers are fully informed about the terms of their agreements. We take feedback like yours very seriously and are always looking for ways to improve.

  We strive to ensure that all aspects of the service plan, including pricing and contract terms, are clearly communicated during the signup process. We also provide a three-day cancellation period to allow customers to review their decision and agreement. Your experience is not reflective of the standards we aim to uphold, and we would like to investigate your concerns further.

  Please reach out to us directly at ************************************************* so we can review your account and work toward a resolution. Your satisfaction and trust are very important to us.

  Thank you for bringing this to our attention.

  Sincerely,
  Customer Feedback Team

• Review fromBonnie T

  Date: 11/25/2024

  The company was canvasing my neighborhood, and came up to me when we were building a deck. They spoke to my elderly mother who lives with me. I was told that they had a special for 2 visits for 200 some dollars each time. Nothing was said about a contract, and I just went along with it. My mother paid for it. I did not read the contract and trusted the sales person. Reality was I could not cancel after the 2 visits, and if I did need to pay ****** because I canceled the services. I have sent emails and messages to the company without a response and now they are going to turn me into collections. I went to pay the amount but insisted they do the service then, but they said they can not do a service because I canceled the account. Basically I am being held ****** for ****** for they will turn me into collection and ruin my credit report. Please help. I asked for a supervisor without luck.
  

  Ecoshield Pest Solutions

  Date: 11/26/2024

  Hi ******,

  Thank you for sharing your experience. We take these matters very seriously and want to address your concerns. Our goal is to ensure transparency during the signup process and provide every customer with clear information about service terms and conditions.

  We understand the frustration youre experiencing regarding cancellation policies and follow-up communication. While we cannot discuss account specifics here, we want to work with you to resolve this matter. If youve already reached out without success, we encourage you to email us directly at ************************************************* Our team will prioritize your concerns and work to provide a resolution.

  Your satisfaction and trust are important to us, and were committed to addressing your feedback. Thank you for giving us the opportunity to assist you further.

  Sincerely,
  Customer Feedback Team

• Review fromErika S

  Date: 11/25/2024

  Horrible and a straight scam! I had a man come to my house and give me the great intro in how they work and all I have to do is pay a fee of $189 and it would cover me for over a few months and I could cancel anytime. That was a lie. As soon as I signed the man stated I would have to pay again to have them come out after I just paid $189! He was like oh, I'm sorry I didn't mention that, I'm like wth! Right away I should have known. Still have a insect problem, then when I stated that I want to cancel, now I being charged $200!? Are you serious?! That was never told to me. Yes, its partly my fault for not reading the whole contract and actually trusting a company to do what they say with no scams. Horrible. Now I have a balance over $300!!! Seriously a joke. So disappointed! I will also leave reviews on every platform I can!
  

  Ecoshield Pest Solutions

  Date: 11/26/2024

  Hi *****,

  Thank you for sharing your experience with us. We take concerns like yours very seriously and want to ensure that every customer has a clear understanding of our services and terms. Our goal is to provide effective pest control solutions and a straightforward service experience.

  
  We aim to ensure all agreement details, including service fees and terms, are thoroughly reviewed during the signup process. We understand the importance of clarity and appreciate your feedback as it helps us identify areas where we can improve. If you still have an unresolved pest issue, wed like the opportunity to address it promptly.

  
  To better understand your situation and assist with any outstanding concerns, we invite you to reach out to us directly at ************************************************* Our team is dedicated to working with you to resolve this matter.

  
  Thank you for giving us the opportunity to make this right.

  
  Sincerely,
  Customer Feedback Team

• Review fromTravis B

  Date: 11/19/2024

  Terrible said they could save my lawn from pests..Lawn is now dead. Rodent problem strong as ever. Never will use again. Supposed to be a quarterly service. They are trying to come and service for the 3rd time in 1/4 . If you don't hole the techs hands while they're there they do the bare minimum. *************.
  

  Ecoshield Pest Solutions

  Date: 11/20/2024

  Hi ******,

  Thank you for sharing your feedback. We understand how frustrating it must be to feel that your concerns werent addressed as expected. At Ecoshield Pest Solutions, we aim to provide thorough and effective treatments, and your experience matters greatly to us. 
  
  Our services are tailored to tackle specific pest issues, and our quarterly treatments are designed to maintain long-term results. However, we would like to better understand what happened in your case to ensure we address any concerns about service quality or scheduling.
  
  Please reach out to us at ************************************************ with your account details so we can review your situation and work toward a resolution. Were here to help and ensure your concerns are properly addressed. 
  
  Thank you for bringing this to our attention.  
  
  Customer Feedback Team

• Review fromAmber M

  Date: 11/19/2024

  Do not fall for this scam of a company. They came to my door with catchy lines like "date us before you marry us", told me this was a small business start up and sold me a whole story of how they come out for 30 minutes and the treatment is 200 quarterly. I was told I could cancel anytime for $100. NONE OF THIS was true. I wish I had done my research and not felt rushed to decide. They came every other month for $200 for 5 minutes. Spiders would be back on the house by the next couple days, I am convinced they weren't spraying anything. Cancelling was a true nightmare and they kept saying you signed the contract. They offered cheaper and cheaper services to keep them. Then told me it was $300 to cancel. NOTHING the salesperson tells you is true, do not hire them.
  

  Ecoshield Pest Solutions

  Date: 11/20/2024

  Hi *****,

  Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, we strive to provide clear communication and effective services, and your feedback is valuable in helping us ensure a better customer experience.
  
  We take great care to review all aspects of our agreements with customers during the signup process to ensure transparency. Our service model includes a specific treatment schedule designed for effective pest management, and we work hard to ensure these treatments are impactful. Regarding the cancellation terms, these are outlined in the agreement at the time of signup, and our team is available to address any questions or concerns about them.
  
  We are committed to resolving your concerns. Please reach out to our feedback team at ************************************************ so we can review your account in detail and work toward a solution. 
  
  Thank you again for bringing this to our attention. 

  
  Customer Feedback Team