Reviews

Review Details

• Review fromTom S

  Date: 04/01/2025

  Totally unethical company. Sales person promises a trial service, then you get charged a $200 termination fee if you cancel service. **************** is voicemail h*** Do not use them. Tell the friendly salesperson to pound sand.Caveat emptor
  

  Ecoshield Pest Solutions

  Date: 04/03/2025

  Hi ***,

  We appreciate your feedback and understand your concerns. Our goal is to ensure that all service agreements are clearly communicated at the time of signup. We strive to provide a high level of customer support and want to address any issues youve encountered.

  If youd like us to review your account and discuss a resolution, please reach out to us at ************************************************* We appreciate the opportunity to assist you.
  

  Best,

  Via I.

• Review fromZachary K

  Date: 03/28/2025

  Awful experience. Trying to cancel a "contract" with them is actually impossible. Despite tryinig to charge a diabolical fee of $160 to cancel when I MOVED to an apartment where I can't have their service anymore even if I wanted. Talking to customer service is the biggest waste of time, as you cannot talk to anyone helpful. Ringing for over 30 minutes straight (and counting) when trying to talk to someone who actually has the power to cancel or remove the charge. One of the worst customer service experiences I've ever had the displeasure of enduring. If only we could control the pest called Eco Shield...
  

  Ecoshield Pest Solutions

  Date: 04/02/2025

  Hi *******,

  We understand that moving can present challenges when it comes to service agreements, and wed like the opportunity to review your situation further. Our goal is to provide clear communication regarding contract terms, and we want to ensure that your concerns are addressed appropriately.

  Please reach out to our Customer Feedback Team at ************************************************* and wed be happy to discuss your account and explore possible solutions. We appreciate your feedback and the opportunity to assist.

  Best,

  Via I.

• Review fromP.J. M

  Date: 02/18/2025

  In my experience with EcoShield I always ask myself would you do it again? Most definitely NOT! They cant follow instructions and dont understand what good customer service is!They even had the notes in their system and didnt follow them or care to check.I will look for another pest control service who understands about listening to customers and what they would like for their service. In my opinion this company is sub-par! ****
  

  Ecoshield Pest Solutions

  Date: 02/20/2025

  Hi ****,

  We appreciate you taking the time to share your feedback. Our goal is always to provide thorough and attentive service, and we take customer concerns seriously. Wed like the opportunity to learn more about your experience and work toward a resolution. Please reach out to our team at ************************************************ so we can address your concerns directly.
  We value your input and hope to have the chance to improve your experience.

  Customer Feedback Team

• Review fromIsaiah C

  Date: 02/06/2025

  I have never used this service, but one of the employees was driving behind my friend and me on our way back to *******, ** from a protest in *******, **. This was my first time driving in these mountain passes and it was snowing and we were on a relatively steep decline considering the combination of heavy snowfall and it being about 8 pm. The speed limit was 55 and we were doing between 40 and 45, we had already slid once so we wanted to be cautious and stay in the lane next to the mountain. this driver rode way too close behind us for at least two miles and they kept flashing their high beams at **. I was not about to speed up and risk our lives on this unfamiliar terrain. eventually, he moved into the other lane and went around us. I have not stopped being mad and this all happened last night. Would never use this company.
  

  Ecoshield Pest Solutions

  Date: 02/07/2025

  Hi ******,

  Thank you for bringing this to our attention. ********** on and off the roadis something we take very seriously. We expect our team members to drive responsibly at all times, and we appreciate you sharing your experience. While we understand your frustration, wed like to look into this further. If youre willing, please reach out to us at ************************************************ with any additional details, such as the time and location, so we can address this appropriately.

  We appreciate your time and hope you stay safe on the road.

  Customer Feedback Team

• Review fromBiljana B

  Date: 02/05/2025

  ************ is a Fraud, scammer. I don't understand how they are allowed to continue to scam people, ************ needs to be shut down. They need to be reported to the government. They should not be allowed to have fake good reviews. Read all the bad reviews the good ones are fake just like the company is.
  

  Ecoshield Pest Solutions

  Date: 02/06/2025

  Hi,

  We take all customer feedback seriously and are committed to providing professional and effective pest control services. If you have had an experience that youd like us to look into, we encourage you to reach out to our team at ************************************************ so we can address any concerns directly.

  Our goal is always to ensure our customers are informed and satisfied with their service, and were happy to assist with any questions or clarifications. We look forward to hearing from you.

  Customer Feedback Team

• Review fromTracey O

  Date: 02/04/2025

  2/4/25 Sales person came up to my door today (after standing outside the screen door while I was on a work call and listening to the call) stating he was servicing my neighbors house as well as others in surrounding area. Also note that we have a no solicitation sign on our door. Did not see a company vehicle nor have I ever seen a EcoShield vehicle servicing the neighborhood. Young man was talking real charmingly with compliments. Would not listen to me stating I was not interested, which was said more than once. Kept trying to give me a deal by lowering price and adding more treatments in. Then wanted all my personal information which I refused to give and tried to get into my backyard to look around. This was in *****, **. I did give my first name and he obviously has our address. Sure hoping I do not get charged for a service I did not agree to.
  

  Ecoshield Pest Solutions

  Date: 02/05/2025

  Hi ******,

  Thank you for bringing this to our attention. We take customer interactions seriously and want to ensure that all experiences with our team are professional and respectful. Our representatives are trained to provide information about our services while respecting homeowners decisions, and we appreciate your feedback on this matter.

  If you have any concerns regarding an account or unauthorized service, please reach out to our team at ************************************************* and we would be happy to assist you. Your experience is important to us, and we want to ensure any concerns are properly addressed.

  Best,
  Customer Feedback Team

• Review fromcatherine h

  Date: 01/22/2025

  Salesman came into my house, I was uncomfortable-told him I wasnt going to sign anything. Months later, bills started coming. Called and said I never signed up for service3 months of bills piled up ($600), they sent me to collections (!!!)I asked to see any contract I supposedly signed knowing I kicked guy out of my house. SALES PERSON FORGED A FAKE SIGNATURE ON *********** one in local *********** office seems that bothered when I called Absolutely IRATE. TOTAL FRAUD.
  

  Ecoshield Pest Solutions

  Date: 01/23/2025

  Hi *********,

  Thank you for sharing your experience. We are committed to delivering the highest standard of service, and its important to us that your pest concerns are fully resolved. Our 100% Service Guarantee means you are entitled to free touch-up visits if youre not completely satisfied. Please email us at ************************************************ so we can set up a touch-up visit and address your concerns directly. 

  
  Customer Feedback Team 

• Review fromCleopatra Z

  Date: 01/17/2025

  Time and time again after signing a one page 24 month agreement there were nothing but issues. I had people come and walk around my house and say they performed a service multiple times without doing anything. Luckily I have cameras. After complaining they came for free to make sure they did it right. Now 24 months has been over and they continued charging me. I got no warning that my contract was over and I called customer service and the lady literally gaslighted me in the beginning telling me I signed a contract that stated they would continue charging. After proving I did not sign anything that said such thing, she then changed her tune to I should know how long 24 months is. How was I supposed to know what exact month this was over when I was told that my contract ends after 24 months. She continued to tell me what I should have done and that I shouldve called. I called only two services after the contract ended because I realized it was too long that this had been going on. Again, no warning and no communication that my contract was over and they would continue to come once its done. No one disclosed this and Im angry that I paid an extra $400 outside of my contract limitations. This is a scam and I regret even signing with them. Make sure you cancel your contracts because these people dont know how to honor one. Whats the point of signing a 24 month contract if you will continue to charge once its done. She blamed me for 40 minutes and did nothing to resolve the issue. Ive never been so disappointed and furious with a company that seemed decent in the beginning. Horrible services and horrible customer support as well as lack of communication and not honoring contracts.
  

  Ecoshield Pest Solutions

  Date: 01/21/2025

  Hi Cleopatra,

  We sincerely apologize for your experience and the frustration caused by service issues and communication challenges. We take your concerns seriously and regret any misunderstanding regarding the terms of your agreement and subsequent billing.

  To address your concerns, we would like to review your account and ensure clarity about your contract and any charges. Please contact us at ************************************************ so we can further investigate and work toward a resolution. Thank you for bringing this to our attention.

  Customer Feedback Team

  Cleopatra Z

  Date: 01/24/2025

  Thank you for your response. However, I must express my continued frustration and disappointment with how this matter has been handled. I have already reached out to your company to resolve this issue. I have been met with unhelpful responses, gaslighting, and broken promises of follow-up from supervisors who never contacted ***** reiterate:1. Contract Terms Misrepresented: My original agreement was for 24 months, and your representative confirmed via email that it would be changed to 12 months. Despite this, you continued to charge my card beyond the agreed terms. I have provided a picture of that email and am happy to forward it if need be. 2. Lack of Communication: At no point was I notified that my contract had ended or that charges would continue. I have not signed any agreement allowing ongoing charges after the contract term. 3. Denial of Written Evidence: Your team has now claimed that my contract was not changed to 12 months despite written communication confirming otherwise. Communication that I provided in this complaint. These actions are unacceptable and reflect poorly on your companys integrity. I will not be contacting you outside the BBB, as it is evident that private communication has not yielded results and lacks accountability. Resolving this matter through the BBB ensures transparency and a documented record of all *************** request remains the same: I am seeking a full refund for charges made after the agreed-upon term of my contract. Anything less would be unacceptable, as the charges were not authorized past my contractual agreement, and your internal oversight is not my responsibility.I urge you to take this matter seriously and provide a prompt resolution through this platform.

• Review fromDanette N

  Date: 01/10/2025

  I was skeptical but really some pest control on my almost an acre lot, on Maui. They were in the neighborhood and walked past my as I was returning. I called them back, to talk with them and was so glad I did. 6 months later and still going. Why? Very respectful technicians, they listen carefully to what the needs are. There green solutions,which make me feel confident that my grandchildren and pets are safe. They are not pushy, and they have plans that fit my needs and wallet.
  

  Ecoshield Pest Solutions

  Date: 01/13/2025

  Hi *******,

  Thank you so much for sharing your experience with Ecoshield Pest Solutions! Were thrilled to hear that youve had such a positive experience and that our green solutions are giving you the peace of mind you deserve for your family, pets, and property. Its wonderful to know that our technicians respectful approach and customized plans have met your needs and provided lasting results.

  Were committed to delivering safe, effective, and environmentally conscious pest control solutions, and your feedback motivates us to continue doing our best. If you ever have any questions or need assistance, please dont hesitate to reach out.

  Thank you again for trusting us with your pest control needs!

  Sincerely,
  Customer Feedback Team

• Review fromTed G

  Date: 01/02/2025

  While their first few visits has some value, they then came out automatically for which we saw no value. As everyone has pointed out they make it difficult to cancel; it has taken me over an hour on the phone on hold to cancel. (During which I visited every review site and gave me 1-star reviews.) I'm sure there are better local solutions. For everyone I spoke to cancel the account, they appear to outsource to overseas call centers.
  

  Ecoshield Pest Solutions

  Date: 01/06/2025

  Hi ***,

  Thank you for sharing your experience. We appreciate your feedback and take it seriously as part of our commitment to continuous improvement.

  At Ecoshield Pest Solutions, we strive to provide services that add value and address the specific needs of our customers. We also work to ensure that our processes, including cancellation, are as seamless as possible. We regret to hear that your experience did not meet your expectations in this regard.

  Wed like the opportunity to address your concerns directly and ensure your account has been handled appropriately. Please reach out to our Customer Feedback Team at ************************************************ so we can review your situation and work toward a resolution. Your satisfaction is important to us, and we are here to assist you.

  Thank you again for your feedback.

  Sincerely,
  Customer Feedback Team