Reviews

Review Details

• Review fromGrace S

  Date: 07/23/2022

  My review, so far, is only based upon the friendliness of the technicians. The product and effectiveness is yet to be seen.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Grace,

  Thank you for sharing your initial thoughts! We’re glad to hear that you found our technicians friendly. Your feedback about the product's effectiveness is important to us, and we hope to meet your expectations moving forward. 
  
  If you have any questions or concerns as you continue with our services, please don't hesitate to reach out. We appreciate your trust in Ecoshield and look forward to providing you with the best possible service.
  
  Thank you for choosing us!
  
  Sincerely,  
  Customer Feedback Team

• Review fromKevin T

  Date: 07/23/2022

  CJ, ***** and **** were a very pleasant team to work with. They got the whole property done quickly but completely. I appreciate their flexibility in scheduling!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Kevin,

  Thank you for your wonderful feedback! We’re thrilled to hear that CJ, James, and Adan provided you with a positive experience and completed the work efficiently. 
  
  At Ecoshield, we strive to offer flexibility and high-quality service, and it’s great to know that your experience reflected that. Your kind words will be shared with the team!
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromOlivia M

  Date: 07/21/2022

  They keep coming to my door, I have no solicitation sign on my door and they dont seem to understand I dont want to hear their sales pitch. I have also call the company to tell them to keep their solicitors away from no solicitation homes. This business is a scam
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Olivia,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect "no soliciting" signs and the wishes of homeowners.
  
  To address your concerns about our door-to-door sales practices and the repeated visits despite your clear preferences, we encourage you to contact our Customer Feedback Team at [email protected]. They are committed to ensuring that our representatives follow proper protocols and respect homeowners' requests.
  
  Ecoshield values customer satisfaction, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromDisne M

  Date: 07/21/2022

  Terrible company . All their presentation is in a iPad that you cant read . They verbally give you a sales pitch which is all lies . Be **** they tell you your follow up visit is free then they charge you against. I paid over ****** in three weeks for this service .
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Disne,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the issues you've faced with our sales presentation and billing practices.
  
  To address your concerns regarding the clarity of our presentation, the charges for follow-up visits, and your overall experience, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJason H

  Date: 07/19/2022

  Door to door solicitors will completely ignore posted No Soliciting signage on the same door they knock on. Ignoring potential customers from the beginning is not a good start. I am happy with my current pest control service and absolutely will not do business with EcoShield Pest Solutions. This solicitor and his previous accomplices only leave after repeatedly telling them "No Soliciting, get off my property" so I suggest staying there if/when these creeps show up at your home.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jason,

  Thank you for sharing your experience. We take your feedback seriously and understand how important it is to respect "no soliciting" signs and the wishes of homeowners.
  
  To address your concerns about our door-to-door sales practices and the behavior of our representatives, we encourage you to contact our Customer Feedback Team at [email protected]. They are committed to reviewing your experience and ensuring that proper protocols are followed.
  
  Ecoshield values customer satisfaction, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJoaquin U

  Date: 07/19/2022

  This company loudly banged on our door multiple times and rang the doorbell at 8:30pm. I had to stop putting my children to bed to come downstairs and tell them we are not interested. They also completely ignored our no solicitors sign on the door. I chose to be polite but the more I think about it the more frustrated I am. Ridiculous.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Joaquin,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand how important it is to respect "no soliciting" signs and the privacy of homeowners, especially during late hours.
  
  To address your experience with our representatives and the disturbances you faced, we encourage you to contact our Customer Feedback Team at [email protected]. They are dedicated to ensuring that proper protocols are followed and that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatrick K

  Date: 07/18/2022

  Ecoshield is an extremely unethical business. They lock you into a contract and do not provide the service the sales rep promises you. It is a classic bait and switch scenario and when you try to cancel they in turn charge you more money. My issue stemmed from paying for a service, but I was still having bug issues. The reps they would send out to service my home were very unprofessional and careless. I tried to contact my sales rep and work with their corporate office to resolve my issues, but nobody there was willing to help me or take accountability.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Patrick,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the issues you've faced with our service and the challenges in communication.
  
  To address your concerns regarding the service provided, the contract terms, and the lack of accountability from our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRussell M

  Date: 07/18/2022

  The sales guy showed up showing me all the details of the treatment coverage, so I wasn't initially going to sign a contract until I noticed the 2 year at the end so I did it anyway and was I disappointed when they treated my house for $160 plus 1st treatment and some change the guy couldn't ********** behind a small pot at the ***** door so I looked back there after he left and no powder or spray and there were at least 6 spiders there so I sprayed them myself. They use the round mop looking thing to mop and it only is treated 1 time with a fine dust to kill the wasps, and bees and he used the brush on the eves around the top of the eves where the small vent holes are. He didn't do a good job of powdering the weep holes top and bottom he only did some of the bottom because I checked to see if there was any residue or powder in all the weep hole, a lot of them were clear with no powder. Had to tell him to spray on the side of the house. Now I have to wait 7 - 10 days for the treatment to work while all the bugs are everywhere. The sticky pads are cheap paper which will blow away in a light wind (cheap quality). Would not recommend this *** if you expect instant results they draw it out so they can charge you more money. And beware there is no discount at the beginning they charge you 160 for the first treatment and 139 for the next months treatment. I am sorry I signed this contract it isn't worth it they charge too much for what you receive.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Rusell,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about your dissatisfaction with the service provided and the challenges you faced with the treatment.
  
  To address your concerns regarding the effectiveness of the treatment, the quality of service, and the pricing, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromgary o

  Date: 07/18/2022

  Do not use. Service was marginally effective at best. Was told I could cancel with no penalty at any time. At time of service signed what they told me was an agreement to access property and apply chemicals. Come to find it was a service contract with a cancellation policy. Tried to cancel and they insist I owe them for a service and a $200 cancellation fee. This company is not upfront and honest. REPEAT - DO NOT USE.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Gary,

  Thank you for sharing your feedback with us. We understand how frustrating it is when expectations regarding service and cancellation terms aren't met. Our aim is to ensure that all agreements are clearly explained at the time of sign-up, and we regret that there was any confusion regarding your contract and cancellation terms.
  
  We’d appreciate the opportunity to review your account and address your concerns. Please contact us at [email protected] so we can work toward resolving this issue. Your satisfaction is important to us, and we’re committed to finding a solution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAnna V

  Date: 07/17/2022

  This company is a sham, at one point I tried for two weeks to contact them and the phone number would just keep playing the same recording. I stopped payment because everything about this company screamed fraudulent. Of course they only returned calls about payment. My credit card company also tried to get a hold of them and could not, so refunded my money to me. I cannot stress enough DO NOT USE ECOSHIELD!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Anna,

  Thank you for sharing your experience. We understand how frustrating it must have been to encounter communication difficulties, and we regret that this impacted your trust in our services. Clear communication is essential, and we want to ensure that any issues with contacting us are fully addressed.
  
  We’d appreciate the opportunity to review your account and discuss the concerns you've raised. Please reach out to us at [email protected] so we can look into this further and work toward a resolution. Your satisfaction is important to us, and we’re committed to addressing this matter.
  
  Sincerely,  
  Customer Feedback Team