Reviews

Review Details

• Review fromJill R

  Date: 07/15/2022

  I believe this company is a dangerous scam. The door to door things is so weird. they knock like they know you - loudly and with a rhythm. They ring the **** a bunch of time. They tell you a neighbor uses them and won't leave when you ask them to after declining their offering. I've had to threaten to call the cops to get them to leave. They loiter in people's yards like they are casing it for a break in. They look like all American white boys who would caddy at a golf club (I've seen 3 now). From what I read - they are selling an impenetrable contract but don't do much of a service. Buyer be ****.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Jill,

  Thank you for sharing your concerns. We take feedback about our sales practices seriously and aim to ensure that all interactions are respectful and professional. It’s important to us that no one feels uncomfortable during our door-to-door visits, and we will certainly review the experiences you described to ensure our team upholds our standards.
  
  We appreciate your input and would like to address your concerns more thoroughly. Please feel free to reach out to us at [email protected] so we can further investigate this matter. Your feedback is valuable, and we want to ensure that all customer interactions reflect our commitment to service and professionalism.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGlen L

  Date: 07/14/2022

  Do not use this company they do nothing they promise. They charge twice as much as anyone else and dont do any of the work. I dont believe they use **************, had nothing but bug problems after I paid them to do my house. cost me twice as much to fix all the problems they caused.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Glen,

  Thank you for sharing your experience. We understand your frustration, especially when the service did not meet your expectations. Our goal is to deliver effective pest control solutions, and it’s concerning to hear that you’ve continued to have issues after your service. We take these matters seriously and would like the opportunity to review your account to better understand what happened.
  
  Please reach out to us at [email protected] so we can investigate further and work toward resolving your concerns. Your satisfaction is important to us, and we want to make this right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromNeal R

  Date: 07/14/2022

  Last night as I pulled into my drive way a young man was loitering around my back door. When I pulled in to he approached my car and claimed to be doing maintainance. This is a lie as I maintain my own house. The he backed up and claimed that they had been taking care of our neighbors. That to Is a lie as our neighbor hood watch has notified us of these kind of attempts. I asked for his name and he refused to give it to me. I told him our neighbor hood has a no solositation police and to leave. I checked my video cameras and he was looking through windows. He was not invited on my property and I have no solicitation signs up. This amounts to trespassing in ****************.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Neal,

  Thank you for bringing this situation to our attention. We take these matters very seriously and are deeply concerned by what you’ve described. This behavior is not in line with our standards, and we will investigate this matter internally. Respect for property, privacy, and professionalism are essential, and we regret that this incident has caused you distress.
  
  We would appreciate it if you could provide further details by reaching out to us at [email protected] so we can address this issue appropriately. Your safety and trust are important to us, and we will take immediate steps to ensure this situation is handled properly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTim D

  Date: 07/13/2022

  This lazy, fraudulent company should be out of business. A young sales rep came to my home and proceeded to lie his way around the perimeter of my home for 10 minutes. He said he was working on my neighbor ******* (I have no neighbor named *****) house and could give me a neighborhood discount. I can see past the sleazy sales pitch, but what's more alarming is the fake ****** reviews this company is pumping out each day.Notice that each of their reviews follows the same formula: call 1-2 reps out by name and claim their "excellent" or "awesome" work. What's worse, the majority of reviewers only have 1-2 reviews in their name, making it even more obvious that they're fake. This is shameful and should be called out. Avoid this company and don't even open your door when they come knocking.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tim,

  Thank you for sharing your concerns. We take your feedback seriously, and we regret that your experience with our sales representative felt misleading and uncomfortable. Our goal is to maintain transparency and professionalism, and we will be reviewing the conduct of the representative involved to ensure this does not happen again.
  
  Regarding your concern about reviews, we value authentic feedback from all of our customers and work hard to maintain honest interactions across all platforms. We do not condone or engage in fraudulent practices, and we will review your concerns internally to ensure our standards are being upheld.
  
  If you’d like to discuss this further, please reach out to us at [email protected]. Your feedback is important to us, and we appreciate the opportunity to address your concerns.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSam S

  Date: 07/12/2022

  Sending sales people to my door at 9:30pm would NEVER convince me to try their product!
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sam,

  Thank you for sharing your feedback. We understand that late visits can be disruptive, and we sincerely regret that this happened. Our sales team is expected to follow respectful hours when visiting potential customers, and we will address this internally to ensure it doesn’t occur again.
  
  If you’d like to discuss this further, please feel free to reach out to us at [email protected]. Your input helps us maintain the high standards we aim for in our interactions with the community.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJoan B

  Date: 07/11/2022

  I called to cancel my service after I realized that the bugs were not dying and the first customer rep I talked to kept saying she was sending me a verification code and that was the only way she could get into my account and she said she kept trying and trying and it wouldn't go through. However all of their appointment reminders went through with no problem. Then she said she would send it to my email and I was not receiving it in my email as well so she said she could not cancel my agreement. I called back and talked to another girl and she kept trying to sell me their product at a lower price and then she used the word I'll postpone your service which means that you were still under that agreement. I said I wanted it canceled and I was aware of the cancellation fee just cancel it and then she said she could not get it to go through on my email or text I then had it sent to another person's email and it didn't go through on their email. This is a total scam, that is their strategy to prevent you from canceling is to say that they need to send a verification code or that it is not going through on your email they did finally send me an email but no documentation just an email that says that they are closing my account, nothing about the cancellation fee just that they were closing the account I really don't know if the account is closed or not because they did not give me any type of document to sign that the account was closed. BUYERS beware do not go with this company, they are scammers.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Joan,

  Thank you for sharing your experience. We regret that you encountered difficulties in canceling your service, and it’s clear that the process did not go as smoothly as it should have. We take these concerns seriously and want to ensure that the cancellation is handled properly and that you receive clear documentation of the closure and any applicable fees.
  
  Please reach out to us at [email protected] so we can review your account, confirm the status of your cancellation, and ensure you have the necessary documentation. We are committed to resolving this matter and restoring your confidence in our service.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLinda D

  Date: 07/10/2022

  Ecoshield has repeatedly trespassed in our gated community. They piggy back or tail-gate homeowners to gain entry to the street. When politely asked to leave, they refuse. Our gate clearly states this is private property and no trespassing (nor soliciting) is allowed. They ring doorbells and leave brochures on doors, which is clearly soliciting, which is prohibited.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Linda,

  Thank you for bringing this issue to our attention. We take community guidelines seriously and regret that this situation has occurred. Our teams are expected to respect "No Trespassing" and "No Soliciting" signs, as well as any rules set by gated communities. What you’ve described does not align with the standards we expect from our team, and we will address this behavior internally to ensure it does not continue.
  
  If you have any additional details or wish to discuss this further, please reach out to us at [email protected]. We appreciate your feedback and will take immediate steps to ensure this is handled appropriately.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSue W

  Date: 07/08/2022

  Well like alot of the other responses they came to the door saying happen to be in area they had customers they are working so the representative his name is ***** he sounded nice explained everything they did so I thought it sounded good so I said ok but I told him I had party to go to at 630pm an he well we are busy but will be at the house by ***** cause I told him I like to see an go through all the areas that needs it to he said ok but 530 rolls around nobody so I call close to 6 see whats the timing well he said there really behind it'll be another 45min ok how does that sound to you knowing we wouldn't be home but called him back just about little after 6 I got a voicemail or something it said hello hello I can't hear you your cutting out hello hello I called 4 times same thing but he said when I did talk with he leave something about what was done around the what was treated but no it was just a folder of what the company does not what they actually did to my house I got ahold of him the next day told him I tried calling you not long after we talked about the timing when they would be here but I got those voicemail or something he said he was sleeping that is his voicemail to trick his friends while sleeping ok so I told you were sleeping not long after 6pm but they tried to charge me I froze my credit card but called company to complain they won't charge but still nervous keeping card frozen but few minutes after I called the company to complain I got a call from representative ***** apologizing hope I didn't get charged I just said it's all good bye
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Sue,

  Thank you for sharing your detailed experience. We understand how frustrating it must have been to deal with scheduling delays, miscommunication, and the uncertainty regarding your service. This is not the level of professionalism we aim for, and we regret that your interaction with our representative left you feeling this way. It’s important to us that both scheduling and service details are clear and that you feel comfortable with the process.
  
  We’d like the opportunity to review your account and ensure that no incorrect charges have been made, as well as address any other concerns you may have. Please reach out to us at [email protected] so we can look into this further and work toward a resolution. Your satisfaction is important to us, and we want to ensure this matter is handled properly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTiffany L

  Date: 07/06/2022

  Paid $1000 for a treatment. Tried SEVERAL times to schedule a follow up for the treatment. Given times which I recieved confirmation for, but then when techs didn't show, was told the schedule times were wrong. Even after I recieved confirmation with the original times. Now I'm told that since they didn't tell me that my service time was expired, that now they won't do any follow *** & that's why the techs never showed. AND WE STILL HAVE THE **** THAT WERE NEVER KILLED IN THE *********. And now they straight refuse to take care of the bugs they were paid to get rid off. DO NOT USE THIS COMPANY FOR ANY HIGH DOLLAR SERVICE. Once you pay them, they'll give you the run around to avoid giving you the free follow *** & bug checks. I was on the phone constantly with this company & given the runaround by EVERYONE I spoke with. NOONE WOULD BE STRAIGHT WITH ME. BEWARE. THIS COMAPANY CAUSES YOU NOTHING BUT STRESS. Now I still have bugs & no more money to hire anyone else to clean up this companies leftovers.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Tiffany,

  Thank you for sharing your experience. We understand how frustrating and stressful it is to feel like the service you paid for did not deliver the results promised, especially after multiple attempts to schedule follow-ups. Our goal is to ensure that treatments are effective and follow-ups are conducted as needed, and it’s clear that this did not happen in your case.
  
  We’d like to review your account and service history to investigate the missed appointments and lack of resolution to your pest problem. Please contact us at [email protected] so we can work toward a solution that addresses your concerns. Your satisfaction is important to us, and we’re committed to resolving this matter.
  
  Sincerely,  
  Customer Feedback Team

• Review fromWK W

  Date: 07/05/2022

  The representative aggressively pushed a contract on my wife telling her they would treat for outside ants as needed. They treated once, thinking that was our obligation. Now we find he made her sign a contract for monthly pest control. Total misrepresentation and now we get texts and calls every day for money that we owe. Im currently on hold, for over 4.5 minutes trying resolve. Very irritated.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi,

  Thank you for bringing this situation to our attention, and we understand your frustration. It’s concerning to hear that the service was not clearly explained and that the contract terms were misrepresented. We strive for transparency, and it’s disappointing that this was not your experience. 
  
  We’d like to investigate this further to ensure your concerns are properly addressed and that you receive the resolution you're seeking. Please contact us at [email protected] so we can review your account and work toward a fair outcome.
  
  Sincerely,  
  Customer Feedback Team