Reviews

Review Details

• Review fromChris P

  Date: 05/08/2025

  More of the same as everyone has listed below. Impossible to cancel. After calling multiple times to cancel, I finally got an email in writing back in March that our contract had been cancelled. Today, my wife got a text message saying our quarterly service was scheduled for next week. I called and the woman acknowledged that our contract had been cancelled in March, but that "someone" had reinstated the account, which my wife and I absolutely did not do. Then she told me she had to transfer to me to another agent to resolve the issue and then left me on hold for over an hour before I finally gave ***** not ever sign anything with this company, they are snakes
  

  Ecoshield Pest Solutions

  Date: 05/12/2025

  Hi *****,

  Thank you for taking the time to share your feedback. Were sorry to hear that youve experienced difficulty regarding your account status, and we appreciate the opportunity to clarify.

  At Ecoshield, we have procedures in place to ensure service agreements are properly closed once a cancellation is confirmed. If an account is reactivated or service is scheduled again, it typically requires some form of authorization so wed really like to investigate further to understand what may have happened here. Your time is valuable, and being placed on hold for an extended period is certainly not the experience we aim to deliver.

  To ensure this matter is addressed thoroughly and your concerns are properly documented, we encourage you to contact our dedicated team at ************************************************* Theyll be able to review your account activity in detail and work toward a resolution.

  Were committed to delivering a better experience and appreciate your patience as we work through this with you.

  Via I.

• Review fromJeremy W

  Date: 05/07/2025

  Salesperson came into our gated back yard without knocking on the door or anything. Caught the dogs and us by surprise. Afterwards, the person kept pushing about spiders, ants , etc... Typical BS. I had to decline multiple times informing him that we already have an agreement with a pest control service and don't need anything else right now. Very pushy too. Not the right way to do things.
  

  Ecoshield Pest Solutions

  Date: 05/08/2025

  Hi ******,

  Thank you for sharing your experience. We take feedback like yours seriously, and we're committed to ensuring that every interaction with our team is respectful and professional. Our representatives are trained to provide information about our services and answer questions, but we understand that each situation is unique and appreciate you bringing this to our attention.

  To ensure your concerns are properly addressed, we encourage you to reach out to our team directly at ************************************************ with more details. This allows us to look into the matter and take any appropriate next steps.

  We truly value your input and the opportunity to improve.

  Via I.

  Jeremy W

  Date: 05/12/2025

  I understand

• Review fromWilliam L

  Date: 05/05/2025

  Beware: This is a contract service and they will not let you out of the contract even if they are responsible for not holding up there end of the contract. Major scheduling issues and then you call and get a bunch of empty promises
  

  Ecoshield Pest Solutions

  Date: 05/06/2025

  Hi *******,

  Thank you for sharing your feedback. We take all customer concerns seriously and appreciate the opportunity to better understand your experience.

  Our agreements are designed to be fully explained during the sign-up process, whether thats done in person, over the phone, or digitally. We work hard to ensure our customers are aware of the terms before service begins, and we strive to deliver consistent, high-quality service throughout the term of the agreement. Scheduling is an important part of that, and were always looking for ways to improve our communication and follow-through.

  We would really like the chance to look into your situation more closely and see how we can help. Please reach out to us directly at ************************************************ so we can work toward a resolution that meets your needs.

  Via I.

• Review fromNina K

  Date: 05/02/2025

  Today, I get a knock on the door twice from an EcoShield salesman. I was on a business call the first time, so before he went into his sales pitch, I let him know that now wasnt a good time. He came back about an hour later trying to get me to sign up. Didnt tell me his name at that time. Just went into his sales pitch. I assured him I wasnt interested in making a commitment to any services at this time. I asked for a number/business card. He said, he was fresh out of business cards so I grabbed my phone to get his name and number. He never gave me a number. He went on for a bit longer then told me his name. He talked about what my neighbors signed up for, then asked me if I was interested. I told him not at the moment but perhaps another time. I even offered for him to come back the following week. He told me he wouldnt be in the area but he could give me a deal, as there was a route already setup in my area. Again, I told him I was not interested. He asked for my ID and Credit Card information. Saying that they wouldnt charge me it would just be on hold. I told him Im uncomfortable with giving him my credit card information but gave him my email and phone number to schedule something in the future. He asked me did I think he was trying to scam me or something? I asked him to leave and closed my door. This isnt the first time they knocked on my door. In fact, its beginning to be quite pestering. Last year the solicitor that came was told were not interested so many times I threaten to call the police if they didnt get off my property.
  

  Ecoshield Pest Solutions

  Date: 05/06/2025

  Hi ****,

  Thank you for taking the time to share your experience. We understand how important it is to feel comfortable and respected during any interaction, and were sorry to hear that your recent encounter with one of our representatives did not meet your expectations.

  We aim for all members of our team to maintain a professional and respectful approach when introducing our services. Your feedback has been shared with the appropriate department to ensure that our teams outreach aligns with the high standards we expect. We also understand your concern about being approached multiple times, and wed like to make sure we address this directly to prevent any further frustration.

  To help us look into this matter more thoroughly and ensure your preferences are clearly noted, please reach out to us at ************************************************* Our goal is to make things right and ensure you feel heard and respected moving forward.

  Via I.
  
  
  

• Review fromBella N

  Date: 04/30/2025

  One Star Deceptive Business Practices and Unauthorized Charges I had a terrible experience with EcoShield. I was misled by their salesman, **** ********, who assured me that I was only signing a receipt for a one-time service. I made it very clear that I did not want to be enrolled in any kind of ongoing agreement. He reassured me it was just a ************ my shock, a month later, my credit card was charged an additional $319.88, and I discovered they had enrolled me in a contract without my consent. When I contacted customer service (on a recorded line), they were dismissive and rude. Instead of helping me, they informed me that canceling would incur an additional cancellation feeeven though I never agreed to any contract in the first place.This felt like a scam from start to finish. I ended up in collections and paid for services I never received and never agreed to. The entire experience has been stressful, dishonest, and deeply disappointing. I strongly caution others to avoid this company.
  

  Ecoshield Pest Solutions

  Date: 05/01/2025

  Hi Bella,

  Thank you for sharing your experience. We understand how upsetting unexpected charges can be, and we take concerns like yours seriously. At Ecoshield, we aim to be transparent with all customers during the signup process. Our agreements are reviewed electronically and require customer initials and signatures to help ensure clarity regarding the scope and terms of service at the time of enrollment.

  While we cannot discuss account-specific details publicly, we want to work with you directly to better understand your situation and explore potential solutions. Weve shared your feedback with the appropriate teams for internal review. In the meantime, we encourage you to reach out to us at ************************************************ so we can continue the conversation privately and work toward a resolution.
  Thank you again for bringing this to our attention.

  Via I.

• Review fromJoAnn F

  Date: 04/30/2025

  I take the 1 star back! NEVER do business with them. I had to cancel my credit card and post no trespassing signs just to get rid of them. They won't let me cancel the "service" though I've been trying for two days this time. I also tried in February but they wouldn't let me then either. well, I cancelled the credit card, so good luck getting paid. If you come on my property, I will call the police.
  

  Ecoshield Pest Solutions

  Date: 05/01/2025

  Hi *****,

  Thank you for sharing your experience. Were sorry to hear that you feel this way, and wed like the opportunity to better understand the situation and work toward a resolution. While we cannot address account-specific details publicly, we want to emphasize that at the time of signup, our team thoroughly explains the service agreement, including the terms around cancellations and continued service.

  Your feedback is important to us, and we take concerns like yours seriously. To ensure your issue is properly addressed, please contact us directly at ************************************************* Our team is here to help and will work with you to review your account and find a resolution.

  Via I.

• Review fromDebra R

  Date: 04/27/2025

  I'd give a 0 if they had that. It is impossible to cancel. I do not want that stuff on or in my home. Go away! Just stop!The customer service is horrible. My advice is DO NOT USE THESE THIEVES. THEY ARE CHARGJNG ME 200 A MONTH ! I HAVE NO CONTRACT OR IDEA OF WHAT THESE SERVICES ENTAIL! **************** act deaf! They don't have a way to cancel. I have been trying to cancel since February. 3 of my dogs died in a row! Vomiting ,stupor,and organ ************
  

  Ecoshield Pest Solutions

  Date: 04/29/2025

  Hi *****,

  Thank you for reaching out and sharing your concerns. We take all feedback seriously, especially when it involves the well-being of our customers and their pets. While we cannot comment on specific health-related claims without a full investigation, we want to assure you that our products are applied according to strict safety guidelines established by the ***, and our technicians are trained and licensed to follow all regulations during service.
  Regarding your account concerns, we want to get this resolved as quickly as possible. Our agreements are reviewed at the time of signup, including terms related to service frequency and billing, and we aim to ensure that each customer understands the scope of the service. That said, if you're experiencing difficulties with cancellation or communication, we want to take immediate steps to assist you.

  Please contact us directly at ************************************************ with your full name, service address, and any supporting information so we can escalate your case and review your account in detail. Were committed to addressing this thoroughly and working with you toward a resolution.

  Via I.

• Review fromBYUNG K

  Date: 04/16/2025

  A fraud when you sign up that I do not complete the last service of a year. Now they demand the last service before canceling.
  

  Ecoshield Pest Solutions

  Date: 04/17/2025

  Hi *****,
  Thank you for sharing your feedback. We understand your concern and want to clarify how our service agreements are structured. When a customer signs up for service, the terms, including the service schedule and duration are clearly outlined and reviewed at the time of enrollment. These agreements are designed to provide year-round protection and typically include a specific number of services to be completed within the year.

  Our records team would be happy to look into your account in more detail to ensure everything is handled properly and to address your specific situation. To help us resolve this matter efficiently, please reach out to us directly at ************************************************ with your account information.

  Were committed to providing a positive experience and appreciate the opportunity to work toward a resolution.

  Best regards,
  Via I.

• Review fromAkshit B

  Date: 04/04/2025

  Horrible Service No Accountability, No Integrity I hired this company for a rodent exclusion service in Jan 2024 and was assured all entry points were sealed. Less than a year later, rodents were backand during the new inspection in March 2025, they found an entry point the original inspector missed. When I asked for it to be covered under warranty, they flatly refused, despite it clearly being their oversight.After I challenged their response, they completely ghosted meno calls, no proposal, no communication. I followed up multiple times, only to be ignored. And instead of resolving the issue or even having a professional conversation, they abruptly messaged me saying they were closing my account because I was being condescending. Really? Thats how they handle legitimate complaints?This company refuses to take responsibility for their mistakes and treats loyal customers with shocking disregard. Ive had to chase them down just to be heardand in the end, they just blame the customer and walk away.If you want a company that values accountability, professionalism, and basic customer service, look elsewhere. These people just take your money, do a sloppy job, and vanish when things go wrong.Avoid at all costs.
  

  Ecoshield Pest Solutions

  Date: 04/07/2025

  Hi ******,

  Thank you for sharing your feedback. We understand how frustrating it can be when expectations around service and communication arent met. Your concerns have been heard, and we want to make sure the right team has the opportunity to review your experience in full.

  For rodent exclusion services, our goal is always to provide thorough work, backed by clearly defined warranty terms which are discussed during the initial inspection and outlined in the service agreement. That said, each structure is unique, and we know issues can sometimes evolve over time. While we cant verify the specific details of this situation in a public forum, we absolutely want to ensure it receives further attention.

  To move toward a resolution, we encourage you to contact us directly at ************************************************ with your name, service address, and a brief summary of your experience. This will allow us to escalate the matter appropriately and follow up with a full review of the account history and next steps.

  Ecoshield remains committed to customer satisfaction, and we appreciate your patience while we work to better understand and address your concerns.

  Best regards,
  Via I.

  

  Ecoshield Pest Solutions

  Date: 04/07/2025

  Hi ******,

  Thank you for sharing your feedback. We understand how frustrating it can be when expectations around service and communication arent met. Your concerns have been heard, and we want to make sure the right team has the opportunity to review your experience in full.

  For rodent exclusion services, our goal is always to provide thorough work, backed by clearly defined warranty terms which are discussed during the initial inspection and outlined in the service agreement. That said, each structure is unique, and we know issues can sometimes evolve over time. While we cant verify the specific details of this situation in a public forum, we absolutely want to ensure it receives further attention.

  To move toward a resolution, we encourage you to contact us directly at ************************************************ with your name, service address, and a brief summary of your experience. This will allow us to escalate the matter appropriately and follow up with a full review of the account history and next steps.

  Ecoshield remains committed to customer satisfaction, and we appreciate your patience while we work to better understand and address your concerns.

  Best regards,
  Via I.

• Review fromKathy R

  Date: 04/03/2025

  Do not do business with this company. Should they knock on your door with an unbelievable offer, please run the other way. I live in a gated community, and a canvasser knocked on my door on Ap 1. He told me he was working at a neighbors and could do a treatment for me today. I told him I wasnt interested because I already have a service that I have used for 7 years. He insisted at just looking around the house and I told him ok. Frankly, I was busy at the time, and annoyed as our neighborhood does not allow soliciting. He finds a few areas & said he was going to offer me a deal for a **** 45, which is $1.45. I thought it was just a sales gimmick to get new customers, so I agreed. He said I would pay 1.45 for each treatment for a year and $250. should I cancel before that time. At the time, silly me believed him. I thought ok, Ill just cancel my other service. At no time when I spoke to customer service to start the account, did they say my service was actually $145. We get a call from the gate shortly after he leaves to let the tech into the community. Another false statement by the sales agent. I was told the tech was at a neighbors and would be over shortly. Not true. Why lie about that?I check my email shortly after that and see I have already been charged $145. Not $1.45. I immediately contacted the sales *** and he apologized and said he misspoke. In his mind saying a **** 45 meant $145. Now Ive been around the block far too many times to believe that. I feel I was misled and scammed frankly.Chance, the **** agreed to cancel the service and reverse charges. I got a notice that the service was cancelled but have yet to get confirmation the charge was reversed. I was told in a text to call customer service which I did. After an hour of talking to multiple people, and also having no one answer the call, I gave up on that. I have sent ***eated emails to the ************* and only get a generic ***ly. Its been two days and I cant get an answer.
  

  Ecoshield Pest Solutions

  Date: 04/07/2025

  Hi *****,

  Thank you for taking the time to share your experience. Were truly sorry to hear about the frustration youve encountered and understand how important clarity and communication are, especially when it comes to starting any service in your home.

  Regarding the details of your interaction, we want to be clear that all of our agreements are designed to be transparent, with the full scope of service and associated costs reviewed and signed at the time of enrollment. Our representatives are expected to thoroughly explain the terms before initiating anything, and any questions are always encouraged during that process.

  For the fastest resolution, we encourage you to reach out directly to our feedback team at ************************************************* Please include your name, service address, and any supporting details so we can promptly assist you in reviewing the account and follow up regarding the billing concern.

  Ecoshield is committed to customer satisfaction, and we appreciate the opportunity to make this right. We hope to connect with you soon and work toward a resolution.

  Best regards,
  Via I.