Reviews

Review Details

• Review fromBobby T

  Date: 01/30/2024

  They are an absolute joke and the bbb needs to look into this companys business practices. I am stuck with this company in a nutshell contract. Be advised dont do business with them dont sign any contract's with them, stay far away!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Bobby,

  Thank you for sharing your concerns. We take customer feedback very seriously and understand your frustration regarding your experience with our contract and business practices.
  
  To address your situation and ensure your concerns are properly reviewed, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to working with you to find a resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRinji K

  Date: 01/26/2024

  They are an absolute fraud. NOBODY should be doing business with them. They should all be ashamed of themselves. I have never witnessed such blatant unprofessionalism and fraud.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Rinji,

  Thank you for sharing your feedback. We take your concerns seriously and are committed to addressing any issues related to professionalism and service quality.
  
  To better understand your experience and work towards a resolution, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromCait N

  Date: 01/22/2024

  Was told the contract would be a year and verified the second service. Moving almost 2 years later still under contract without my consent and they want to charge me additional 200 for moving out of a service area.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Cait,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the contract duration and the charges related to your move.
  
  To address your concerns about the contract and the additional fees, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromS. R.

  Date: 01/16/2024

  The poor services we've ever had to contact someone. I've called several times in one day to ask to talk to a manager. The agents that pick up the phones refuse to let you talk to your manager and they put you on hold for the longest time and then hang up on you. I called the local office. Unfortunately she couldn't help me as I have to go to the main corporate office again transferred to him. Asked to speak to a manager. Tell him I dilemma put on hold but we had issues that we canceled. We wanted to cancel our payments or the services due to we have a family health emergency that came up and the sprays could not be sprayed at our house. The lady we called and talked to ********* told my mother that we can't cancel services we have to go through get in the spray. They came out and sprayed the next day and now we're in the hospital with my dad. I called this the day of your in the hospital trying to talk to him cancel it. They're saying we can cancel. They got it on record that my mom did try canceling on the 11thThey that ********* took that call. Didn't cancel. Still sent people out. I called today gentlemen's telling us he can cancel but we have to pay anywhere from 3:00 to $400 for the cancellation fee for a contract. We never signed a contract. The gentlemens that came to our door knocking door to door told us we can cancel anytime. There's no services agreements. There's no contracts and there's no cancellation fees. You can cancel anytime at your wishes and needs. Now the fact that this is a health issue and money concern as well. They're going to try to charge us for apparently the free services that they've been given us with the three times that they came out and sprayed which we paid every time. And when I asked to talk to a manager again put me on hold and then hung up. I would like some type of compensation taking of this. I will never do business with them again. Their customer service is absolutely horrendous the worst company ever.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Samantha,

  Thank you for sharing your experience. We take your feedback very seriously and understand the frustration and distress caused by the situation, especially given your family health emergency.
  
  To address your concerns regarding the cancellation process, the communication issues you've experienced, and the unexpected charges, we strongly encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding, and we wish your family well during this difficult time.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMarc R

  Date: 01/14/2024

  I agree with the rest of the reviews. STAY AWAY FROM ECOSHIELD. It's a bait n switch scam.I called and cancelled my service then they started sending me a bunch of paperwork to fill out and submit in order to cancel my service, AND KEPT TRYING TO COME BACK.I called again (and emailed them) to stop harassing me. They won't stop they keep spamming me and trying to come over. I'm about to file a trespassing complaint against them with the *************
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Marc,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be when you're trying to cancel a service and continue to receive unwanted communication.
  
  To address your concerns about the cancellation process and the persistent attempts to reach you, we encourage you to contact our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromThomas D

  Date: 12/29/2023

  EcoShield (door salesman) offered a 2 cycle service. As he put it, I thought I would help a local business.Once the 2 cycles were complete I received notice of a 3rd appointment at which point I canceled. They then billed me an additional $150 because of the cancelation indicating that I broke a contract. They then referenced a contract that does not contain my signature.In an attempt to make it right they offered me a discounted rate to continue the service as a means to avoid the charge. I agreed however, they called me back indicating that their management team no longer agreed.At this stage they have threatened to send me to collections. In retrospect this is my fault for not insisting on a contract up front and not thoroughly reviewing the web of emails/documentation sent to me.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Thomas,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the contract and billing issues you’ve encountered.
  
  To address your concerns about the additional charges, the lack of a signed contract, and the communications you received from our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJustin H

  Date: 12/27/2023

  Bought a new house, box elder problem. Deceptive salesperson, "cancel anytime, will be $150, then after agreeing said quarterly. Just do me a solid, its late, I've got a 6 pack in my car, you would make my day." ********** lasted longer then 10 minutes. Tried to cancel my account, said it would be more expensive to cancel than to do final treatment, didn't acknowledge being able to cancel anytime, said I couldn't cancel until total treatment was done. Came out, did not complete final treatment, now trying to send my account to collections...DO NOT HIRE!!! Attempts to contact company were unsuccessful.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Justin,

  Thank you for sharing your experience. We take your feedback very seriously and understand your frustration regarding the deceptive sales tactics, inadequate service, and challenges with cancellation.

  To address your concerns about the services provided and the difficulties you've faced while attempting to cancel your account, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromWilliam W

  Date: 12/21/2023

  Bait and switch sales strategy with contract thats painful to cancel. Unethical company
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi William,

  Thank you for sharing your feedback. We understand your frustration with the contract terms and the difficulty in canceling. It's important to us that customers feel informed and confident in the services we offer, and we regret that this was not your experience. We would like the opportunity to investigate your situation further to address any concerns regarding the contract and ensure everything is handled fairly.
  
  Please reach out to us at [email protected] so we can work toward resolving this issue.
  
  Best regards,  
  Customer Feedback Team

• Review fromJL L

  Date: 12/18/2023

  SCAM! Stay away! I was told when I signed up that I could cancel at any time with no further charges. When I tried to cancel by phone they gave me a ***** minute runaround about how I should keep their service and they will give me a discount. I told them I didn't want a discount. I just wanted to cancel the service. ***************** reps" kept persisting in trying to convince me to keep the service, because the pest issue would get worse if I didn't and that I'm locked into their contract. I don't have a pest issue....except the reps at EcoShield! I called ******* who sold me the service and he told me that he resigned from the company because they were so horrible, and that their business practices are shady at best. Zero stars. I'm furious!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Jodi,

  Thank you for sharing your experience. We understand your frustration with the cancellation process and the persistence you encountered from customer service. It’s important to us that customers feel their requests are respected, and we regret that this was not your experience. We would like to review your situation further, including the cancellation concerns, and work toward resolving the issue.
  
  Please reach out to us at [email protected] so we can look into your account and ensure a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromIvy R

  Date: 12/12/2023

  Stay away! Worst company. Had an appointment they canceled without even telling me. I left work and everything. I am so mad! Save your money and time! Don't use them!!!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Ivy,

  Thank you for sharing your experience. We understand how frustrating it must have been to have your appointment canceled without notice, especially after making arrangements. It's important to us that our customers are informed and respected when scheduling services. We would like to investigate this further and address the situation to prevent it from happening again.
  
  Please reach out to us at [email protected] so we can look into the issue and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team