Reviews

Review Details

• Review fromRichard P

  Date: 12/06/2023

  Horrible company to work with. I wanted to postpone my service because I was going on vacation and they would not accommodate my request. So when I said I was canceling my contract they wanted to charge me for service not rendered. My first service 1 guy walked around my house spraying and the other guy did practically nothing. When I went to see what he was doing he said he was done. No freaking way. I think my cat got sick from eating grass where they sprayed chemicals. The sales person was very insistent and wouldnt leave when I didnt want the service but he talked my wife into it. I encourage everyone not to make the same mistake I did and do not work with this company. Worst company I have ever worked with in my 70 years!!!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Richard,

  Thank you for sharing your experience. We understand your frustration with scheduling, the service quality, and the cancellation process. It’s important to us that customers feel satisfied with both our flexibility and the effectiveness of our treatments, and we regret that this was not your experience. We would like to investigate your situation further and address your concerns, including the charges and the health concerns regarding your cat.
  
  Please reach out to us at [email protected] so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromChrisanne A

  Date: 12/05/2023

  Horrible scam of a service. Lock you into an airtight contract then bait your premise to draw infestation in. Contract states this is part of a preventative process and requires you to complete contract before actually ridding your premise of pests. Do not get scammed! This company is unconscionable and a parasite feeding off your income and giving nothing but problems in return. I had to break contract and so my own treatment to rid my home of they pests they intentionally attracted. All they offered in return was keep paying us and we will keep coming out and attracting more pests as part of our process. **************** is a joke. They dont take a breath between reciting scripted responses but did agree on recording they wouldn't want this service either.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Chrisanne,

  Thank you for sharing your experience. We understand your frustration with the service and concerns about the contract and pest control process. It’s important to us that our customers feel they are receiving effective treatments and clear communication. We would like the opportunity to investigate the situation further to address your concerns and ensure any issues are resolved.
  
  Please reach out to us directly at [email protected] so we can review your account and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromHee Y

  Date: 12/04/2023

  STAY AWAY from this company.They are scam. Their ********** go door to door to sign people up for yearly subscription and they charge way more than any other pest control service, $200 + for an one quarterly service visit. And more importantly it is almost impossible to cancel this subscription without paying penalty even after you pay every service rendered.Once they find out that you want to cancel their service, they will start calling you, texting you and sending bills to you constantly.I am in the process of filing BBB complaints against them just to making them stop pestering **** warn anyone signing service with them. It was horrible experience.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Hee,

  Thank you for sharing your experience. We understand your frustration with the service costs, cancellation difficulties, and ongoing communication. It's important to us that our customers feel informed about pricing and cancellation terms, and we regret that this wasn't your experience. We would like to investigate your situation further to ensure the matter is resolved properly and stop any unwanted communications.
  
  Please reach out to us at [email protected] so we can review your account and work toward a solution.
  
  Best regards,  
  Customer Feedback Team

• Review fromNatalie G

  Date: 12/02/2023

  Zero stars for this company!! Don't ever use them. They will charge you, not even show up to your house, and have the nerve to both email and text you to rate how the service was. The first service I had the guy came and said he didn't even have the equipment to complete the full service; staing he had been to 16 homes that day and ran out of the necessary chemicals that I needed for the job to be completed. The next day I had to call and schedule another service, the guy came again the following week and had the same lame excuse. I had to call again like 5 times and complain which was when they finally came and did the job correctly. The problem was solved thankfully. Since I signed a stupid contract for a year I have to deal with being charged for jobs where the workers don't even show up and have the nerve to send me a message to rate how the service was. Never ever use this company!!!!!!!!!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Natalie,

  Thank you for sharing your experience. We understand your frustration with the service and the issues regarding scheduling and incomplete work. It's important to us that services are performed correctly and that customers are not charged for incomplete or missed services. We would like to investigate your account further to address these concerns and ensure this is resolved.
  
  Please reach out to us at [email protected] so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromSusan G

  Date: 12/01/2023

  They'll text you a time frame and allegedly perform the service at a different time, so you won't be there for it. Then they will charge you for a service not performed. Theft!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Susan,

  Thank you for sharing your experience. We understand your frustration with the service timing and charges, especially if the service wasn’t performed as expected. It's important to us that customers are billed correctly and that services are conducted as scheduled. We would like to investigate your situation further to ensure that any discrepancies are addressed and resolved appropriately.
  
  Please contact us directly at [email protected] so we can review your account and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromMurali R

  Date: 11/29/2023

  Beware of this Eco Shield Company, Philadelphia. They are going to rip you off!! They came into our community for solicitation. I agreed upon their service and signed up for. My mistake here is that i did not read their agreement completely as the rep scrolled it too fast skipping that section. I just trusted the marketing guy who told that there is no bound contract for this service. They did a very horrible first service. I was not at all satisfied. So i called the customer service and complained about. They gave me 30$ discount for the service they gave which actually costed $170+. On the phone they also guaranteed next service as a complimentary. Next time when the service guy came he said he is going to charge and i need to sign it. I said no, so he went back to his vehicle and talked to his manager and got approval to do a complimentary service for free. So i signed for him to allow to do the service. But when he went back after the service, they sent me another bill. I called customer service to ask why they billed me. They said there is no notes saying it was a free service. They said local office manager (at ************) will call me to resolve this issue in 24 hrs. They never did. I called four times and i got the same answer. Frustrated, i told them i am not going to pay anything. I cancelled my service. They sent me a collection notice which has previous balances and late fee and contract cancellation fees of 300$ (which they never said when i signed the contract). Now when i called them, they say because i signed the contract i have to pay 650$+. They say something and do something. This company should be banned for any customer services. Authorities should take serious action against them.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Murali,

  Thank you for sharing your experience. We understand your frustration with the billing discrepancies, customer service issues, and cancellation fees. It's important to us that all agreements are transparent, and we regret that this was not your experience. We would like to investigate the situation further, including the service and billing concerns, to ensure everything is handled properly.
  
  Please reach out to us at [email protected] so we can review your account and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromJoe L

  Date: 11/29/2023

  Horrible customer service. Stay away from this company! They call to schedule a service, I waited, they never showed up and sent me an email that the service was completed. After explaining to their customer support ******** they still charged me $150+ for cancelling any future treatments.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Joe,

  Thank you for sharing your experience. We understand your frustration regarding the missed appointment and the subsequent charges for cancellation. It’s important to us that services are completed as scheduled, and we regret the inconvenience you’ve faced. We’d like to investigate your situation further to address both the service issue and the cancellation fee.
  
  Please contact us directly at [email protected] so we can review your account and work toward resolving this matter.
  
  Best regards,  
  Customer Feedback Team

• Review fromDaniel H

  Date: 11/21/2023

  100% STAY AWAY! Theyre criminal with their contract ****, DO NOT SIGN ANYTHING, especially the very last line required with your initials. They very quickly try to just skip over that part! That is what locks you in and youll never get out of it without paying an additional $300. ITS ALL FRAUD!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Daniel,

  Thank you for sharing your concerns. We understand your frustration with the contract details and cancellation fees. It’s important to us that all agreements are transparent and that customers feel fully informed before signing. We regret that this wasn’t your experience and would like to investigate your situation further to ensure everything was handled appropriately.
  
  Please contact us directly at [email protected] so we can review your account and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromscott w

  Date: 11/21/2023

  product didn't work. they came back three times and we still had **************** we canceled service and Eco Shield threatened to turn us over for collection.**** company.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Scott,

  Thank you for sharing your experience. We understand your frustration with the lack of effectiveness of the treatments and the difficulties in canceling the service. It’s important to us that customers see results and feel supported, and we regret that this was not your experience. We’d like to investigate further to address the service issues and any concerns about the cancellation process.
  
  Please contact us at [email protected] so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromPamela K

  Date: 11/21/2023

  After dealing with the scam and being sent to collections for not paying an additional fee for service I didnt want and was coerced into to begin with and tried to cancel immediately, but it would cost $200, they did a second service that I requested they do not do, but said they did anyway since I was still under contract I called my township to see if they had a solicitation permit well I was told the did NOT and in fact are banned from our township and if I see them soliciting to call the police! Thats how bad they are.
  

  Ecoshield Pest Solutions

  Date: 10/15/2024

  Hi Pamela,

  Thank you for sharing your experience, and we sincerely regret the distress you've encountered throughout this process. It’s unacceptable that you were pressured into a service you didn’t want, and that your request to cancel was not honored. The fact that the company continued to perform services after you requested otherwise and then sent your account to collections only adds to the frustration.
  
  We take reports like this very seriously, especially when it involves being banned from your township and continuing solicitation despite local regulations. We would like to investigate your account and address your concerns, including the unauthorized services and the collection issue. Please contact us at [email protected] so we can work toward a resolution. Your feedback is important, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team