Reviews

Review Details

• Review fromDecla R

  Date: 04/15/2024

  This company is a scam. Do NOT sign up for their services.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi James,

  Thank you for sharing your feedback. We take your concerns seriously and are committed to addressing any issues related to our services.
  
  To discuss your experience further and ensure your concerns are properly reviewed, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to working with you to find a resolution.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPeter K

  Date: 04/11/2024

  Corporate pirates. They get your credit card and you get revolving charges and chiefly sub par/ over priced service.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Peter,

  Thank you for sharing your concerns. We take your feedback seriously and understand your frustration regarding billing practices and the quality of service received.
  
  To address your issues with charges and service expectations, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromGreg O

  Date: 04/07/2024

  Avoid this company. I've was told THREE different stories about canceling my service with this company and did the steps outlined by two different customer service reps.1. I first spoke with someone on the phone on April 3 that I wanted to cancel our service because we were moving and no longer needed service at this address. The reps said would note this on our account, but made no mention of the need to complete one more service to satisfy the terms of our initial agreement. All he said was I needed to send an email confirming our request to cancel, which I did.2. I was then bombarded with emails and texts about why I wanted to cancel service, even though I already told a rep that the reason is we're moving. Yet there is no indication in these previous emails that I need to do more or there is any record of my initial cancellation request/reason.3. I received a text message April 5 saying I have not fulfilled the terms of the initial service agreement and I will be charged $155 for the first treatment if I don't complete this final treatment. This is the first time anyone from Ecoshield told me of this final requirement. When I first signed up for service, I was told we need to do four treatments to satisfy the initial agreement, which we had, but at this point, I'm getting so many different stories from Ecoshield, I don't know what is actually required and who's telling the truth. I responded to the text to agree to move forward with the "final" service and proceed to cancel the contract after fulfilling that obligation. Then I received an email on a Saturday saying I'm going to be charged for not fulfilling my service agreement unless I call customer service and speak with ********************. However, the office is closed Saturdays, so I can't speak to anyone. This is despite the fact I responded via text, and the response indicated that was satisfactory.Shady sales practices and confusing cancellation process. Avoid. Avoid. Avoid.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Greg,

  Thank you for sharing your experience. We take your feedback seriously and understand how frustrating it can be to encounter inconsistent information and challenges when trying to cancel your service.
  
  To address your concerns regarding the cancellation process and the conflicting information you've received, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMS. Lene P

  Date: 04/01/2024

  They do not abide by the original agreements. Their employees all have different answers for same questions. I was told , no product gets rid of flying insects, but you pay extra for a mosquitoes treatment. They are constantly changing schedules to benefit them not customers. I signed up for ******************** now being told I have to request interior. You are locked into this horrible service unless you pay a fee to release yourself from misery.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Lene,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the inconsistencies in our service agreements and communication.
  
  To address your concerns about the treatment provided, scheduling changes, and the cancellation process, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMaureen C

  Date: 03/15/2024

  I would give this business 0 stars if that were at all possible. The contract is deceptive with the terms of service. When I agreed to sign up for 1 year, they noted the 12 month contract required 5 services. The fees charged did not reflect the discussion I had with the sales team and the service was not at all what we discussed. I called to cancel after the first unsatisfactory service which occurred about three weeks after signing the contract. A "manager" called to ask me to remain a customer. If I agreed, he told me that he would set up a plan with discounted payments and no cancelation fee. However, today, I called to cancel our service since there has been no value for our $. After listening to several attempts to dissuade me, I was casually told there would a $212 cancelation fee. This was NOT the agreement. I will be filing a complaint. STAY AWAY FROM ECOSHIELD.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Maureen,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the deceptive nature of the contract, the service provided, and the challenges with cancellation.
  
  To address your concerns about the terms of service, the cancellation fee, and the lack of communication regarding your agreement, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromPatrick C

  Date: 03/11/2024

  This company charged me $1,258 for termite service when all they accomplished was setting one trap outside my house that I don't believe even had any bait or product in it. It then took my over 2 weeks to get a manager to my house to "review" my cancellation request. **** saw that there was only 1 trap, again, no bait or product, removed the one trap and I advised him that his office manager was a terrible at communicating with people and she should be banned from speaking with customers. I have now been in a 2 month long dispute process with my credit card company as it seems that whomever on Ecoshield's side will not process a refund. I fail to see how an empty bait trap is worth $1,258. This company either doesn't know how to run a business with good and proper business ethics or they are being run mafia-style. At some point they need to be closed down or they need to radically alter how they are conducting business.**This is important to note, I want to give them no stars, or negative stars. Having to give them 1 star almost wants to make me not even post a reivew.**
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Patrick,

  Thank you for taking the time to share your experience. We take your feedback seriously and understand your frustration regarding the service you received and the ongoing issues with your cancellation request.
  
  To address your concerns about the charges, the service provided, and the difficulties you've encountered in obtaining a refund, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromSachin W

  Date: 03/06/2024

  Deceptive sales practices and nearly impossible to speak with someone that can provide any solutions. Contract is opaque with the terms of service. They noted the 24 month contract required 9 services but the agreement only reflected 5 scheduled dates. When I tried to cancel, I had to pay $200 in order to do so.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Sachin,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the clarity of our contract terms and the challenges you've faced in trying to cancel your service.
  
  To address your concerns about the deceptive sales practices and the cancellation fee, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJohn B

  Date: 02/20/2024

  Can I give less than one star?Came to my door unsolicited with promises of great savings and service. I killed a lot of wasps myself. Then hit me with $235 cancellation fee. I strongly recommend avoiding Ecoshield.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi John,

  Thank you for sharing your experience. We understand your frustration regarding the wasp treatment and the unexpected cancellation fee. It's important to us that our customers feel satisfied with the services and terms provided, and we regret that this was not your experience. We would like the opportunity to review your account and address any concerns related to the service and fees.
  
  Please reach out to us at [email protected] so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromKeven J

  Date: 02/15/2024

  Do not sign up with these people!!! I was told they spray the perimeter of my house and garage outside and the basement inside. The process would take 1-2 hours each time. The 1st took about 20 minutes and they sprayed the ground around the perimeter of the house only. The charge $75. The next time the person walked around sweeping a few cobwebs and the perimeter of the house only. This took less than 15 minutes. The charge this time was $179. I told them to cancel the contract due to price and them not providing the services they said they would. Now they want me to pay $171 to cancel the contract. DO NOT DO BUSINESSWITH THEM!!!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Keven,

  Thank you for sharing your experience. We understand your frustration regarding the quality of service, unexpected charges, and cancellation fees. It’s important to us that our customers feel confident in the services provided and that expectations are met. We would like to investigate your account further and ensure that any concerns related to the service and fees are addressed.
  
  Please reach out to us at [email protected] so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromSean S

  Date: 02/13/2024

  Their rep told me it was for 1 time and that there was no commitment but then I found out it is a 1 year contract. After 1 year was up they kept coming and charging my card even though I no longer had a contract with them. It was such a headache to cancel this service. Never in my life I met this kind of company. Bad reputation!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Sean,

  Thank you for sharing your experience. We understand your frustration regarding the unexpected contract length and charges after the one-year term. It’s important to us that customers are fully informed about service agreements and billing, and we regret that this was not your experience. We’d like to investigate your account further to ensure everything is handled properly and address any concerns you may have.
  
  Please reach out to us at [email protected] so we can work toward resolving the issue.
  
  Best regards,  
  Customer Feedback Team