Reviews

Review Details

• Review fromJudi D

  Date: 05/06/2024

  Absolutely poor customer service center overseas! You cannot reach a technician. Pushy salesman, charge full price for outside spraying only. I DO NOT RECOMMEND!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Judi,

  Thank you for sharing your feedback. We take your concerns seriously and understand your frustration regarding customer service and the sales experience.
  
  To address your issues with the customer service center and the pricing of our services, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTHOMAS D

  Date: 05/02/2024

  I had a request for a follow up appointment this morning. Radik the Tech showed up on time and was very pleasant and accommodating. He was informative and willing to address the questions I had and educated me on my concerns. He was knowledgeable and willing to give the best service possible. EcoShield is a very well put together company in all my experiences with them. I have nothing but praise for them and their continued growth and success.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Thomas,

  Thank you for your wonderful feedback! We’re thrilled to hear that Radik provided you with exceptional service during your follow-up appointment. It's great to know that he was informative and took the time to address your concerns.
  
  At Ecoshield, we are committed to delivering high-quality service, and we appreciate your kind words about our team. Your support means a lot to us as we continue to grow and improve.
  
  Thank you for choosing Ecoshield, and we look forward to serving you in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromKaycee W

  Date: 04/30/2024

  If I could give zero stars I would. WORST customer service I have ever experienced. Continued to charge me after I had cancelled my services and then sent my account to collections. DO NOT USE
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Kaycee,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the challenges you've faced with our customer service and billing practices.
  
  To address your concerns about the cancellation and the charges you received, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromEric S

  Date: 04/25/2024

  Please know they have a hidden clause that waives your right to the Federal Trade Commissions 3 - day cooling off period.Apparently, I initialed on the part that waives that right as a consumer to exercise the 3-day cooling off period because my house has an "emergency pest problem that needs immediate attention."Consumers beware.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Eric,

  Thank you for bringing this important information to our attention. We take your concerns seriously and understand how critical it is for customers to be fully informed about their rights and the terms of their agreements.
  
  To discuss your experience further and address any questions or concerns you may have regarding the contract, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction and appreciates the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKelly V

  Date: 04/24/2024

  I would leave a negative number if possible. The techs are nice but pushy and want to up sell. It is impossible to cancel service. We had to threaten legal action, which I would have taken, to get out of the contract that had expired! They started coming and applying services after I cancelled services and Without notifying us they were coming. Once that occurs they state you have renewed your contract. I have absolutely nothing positive to say about this company. Buyer beware and take your business somewhere else. I made 12 separate calls over 10 months before I even came close to cancelling the service!!!! This company is farmed oversees and will not allow you to speak with a manager. Absolutely nothing good to say.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Kelly,

  Thank you for sharing your experience. We take your feedback seriously and are genuinely sorry to hear about the challenges you faced with our service and cancellation process.
  
  To address your concerns regarding the upselling, the difficulties in canceling your service, and the communication issues you've encountered, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to learn from your insights to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAnna U

  Date: 04/22/2024

  I had a wonderful technician named CJ. He was punctual, professional and very knowledgeable. He was very thorough in his application of the products and very careful around our pet geckos.This was my first service with them and things have been exactly as they explained it to me. Very responsive to my questions and I have already booked a free termite inspection.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Anna,

  Thank you for your positive feedback! We're delighted to hear that CJ provided you with excellent service and that you felt comfortable with his thoroughness and care around your pet geckos. 
  
  At Ecoshield, we strive to ensure that our customers receive professional and knowledgeable service, and it’s great to know that your first experience met your expectations. We're also pleased that you’ve booked a free termite inspection and are looking forward to continuing to assist you.
  
  Thank you for choosing Ecoshield, and we look forward to serving you again!
  
  Sincerely,  
  Customer Feedback Team

• Review fromAustin A

  Date: 04/19/2024

  Absolutely the worst customer service call center, calls get directed to somewhere across the ocean, no cancelation options and cancelation fee is outlandish. Garbage company, go buy bug control from a hardware store and save your time and energy that dealing with this company.
  
  
  
  
  
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Austin,

  Thank you for your feedback. We take your concerns seriously and understand your frustration regarding customer service and the cancellation process.
  
  To address the issues you've experienced, including the cancellation fee and the difficulties in reaching someone who can assist you, we encourage you to contact our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJames B

  Date: 04/17/2024

  SHADY!!!! They send young kids to your door to have someone come by at a later date to talk about the service. You give your initials for someone to come by, YOU ARE SIGNING A CONTRACT! When I told them to cancel the service, they still came by, when I wasnt here and said they performed the service. But my back gate was locked, dogs out and my cameras showed the guys just dropping off some blank pamphlets, and now they are billing me almost $200 for that service!!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi James,

  Thank you for bringing this issue to our attention. We take your feedback seriously and understand your frustration regarding the sales practices and the unauthorized service.
  
  To address your concerns about the alleged service performed and the billing issues, we encourage you to reach out to our Customer Feedback Team at [email protected]. They are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromTrisha B

  Date: 04/17/2024

  Tedrick and Joel visited the house today for the initial visit. Customer Service is still Alive and it felt good to see a Kind Supervisor training a fellow worker with such partnership! They explained things thoroughly and didn’t mind a million questions from me. I also feel confident I could call up and have them back if our rat friends return for another visit. Thank you Ecoshield for hiring hard working and valuable people who share patience and kindness in this world to help our Elders! ****** ******* *********
  
  
  
  
  
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Trisha,

  Thank you so much for your wonderful feedback, Trisha! We're thrilled to hear about your positive experience with Tedrick and Joel. Our team strives to provide thorough and compassionate service, and it’s great to know that they were able to answer all your questions and make you feel confident in your decision.
  
  At Ecoshield, we are committed to delivering high-quality service and support, especially for our valued customers like you. Your kind words about our team’s patience and dedication are greatly appreciated.
  
  Thank you for choosing Ecoshield, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromManny C

  Date: 04/16/2024

  They set up an appointment to come to my house for pest control without my consent. I had no idea who Echo Shield was. They continue to send me notices by text and email regarding appointments. I will report them to the authorities if they dont stop communicating with me. I am a disabled ******* War veteran, and I dont need them triggering my PTSD.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Manny,

  Thank you for bringing this issue to our attention. We take your concerns very seriously and understand the importance of respecting your wishes regarding communication.
  
  To address your situation and ensure that you no longer receive unsolicited communications from us, we encourage you to contact our Customer Feedback Team at [email protected]. We are dedicated to reviewing your concerns and taking the necessary steps to resolve this matter.
  
  Ecoshield values your privacy and well-being, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team