Reviews

Review Details

• Review fromPatricia B

  Date: 06/10/2024

  They charged my credit card without my authorization multiple times. A payment plan was discussed then they charged my card for the entire service before the service was completed. Not happy at all ********
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Peter,

  Thank you for sharing your experience, Patricia. We understand your frustration regarding the unauthorized charges and incomplete service. It’s important to us that payment plans and services are handled transparently, and we regret that this was not your experience. We would like to investigate your situation further to ensure that billing issues are resolved and your concerns are addressed.
  
  Please reach out to us at [email protected] so we can look into this matter and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromhelen a

  Date: 06/09/2024

  I am not happy with this company . Their saleman lied to me about the price of their service. When I called the solutions **** of Ecoshield, they did not do anyting to help me .Insteat they are charging me a terminatin fee. .I am not happy with this company's sale or service. If they treat all thei customers like i was treated they should not be in business.Also, I agree with most of the the reports below . That is exactly what they did to me.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Helen,

  Thank you for sharing your experience. We understand your frustration with the pricing miscommunication and the termination fee. It’s important to us that customers feel informed and supported throughout the process, and we regret that this was not your experience. We’d like the opportunity to investigate further and ensure your concerns are addressed properly.
  
  Please reach out to us at [email protected] so we can work toward resolving the issue.
  
  Best regards,  
  Customer Feedback Team

• Review fromIA M

  Date: 05/29/2024

  Ditto from other reviews. They promised a one time charge, then charge you every time they show up which is walk around the house and dust for spider webs. Then trying to cancel is a nightmare as you will try several times and have tp wait 40 min as you go thru "customer care" to get to cancellation ***** They will ask if you have cameras to prove the salesman lied about contract and say they will investigate but not actually investigate. Cancel the service, change your CC and notify the credit bureaus ahead of time because once you cancel, they will bill you again without telling you they are charging a cancel fee. This company should be banned. Should have checked BBB first
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi,

  Thank you for sharing your experience. We understand how frustrating it is to deal with unexpected recurring charges and the difficulty in canceling the service. It's important to us that cancellation processes are clear and smooth, and we regret that this wasn’t your experience. We would like to investigate your situation further to ensure your concerns are addressed and that any outstanding issues, including the cancellation, are properly handled.
  
  Please contact us at [email protected] so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromBecky C

  Date: 05/27/2024

  The door to door sales is very sketchy. They won't take no for an answer and would not leave my property after being asked to repeatedly. Further, they came through a locked gate to my back yard. My guardian breed dogs were not out at the time, but would have likely bitten or escaped, not by a car or something else that would have been tragic. I made a police rpt.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Becky,

  Thank you for bringing this serious issue to our attention. We take your concerns regarding the behavior of our sales representatives very seriously and understand the potential risks involved when proper protocols are not followed.
  
  To address your experience and ensure that this matter is thoroughly investigated, we encourage you to contact our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer safety and satisfaction, and we appreciate your feedback as we work to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromHeather P

  Date: 05/23/2024

  Absolutely terrible company with terrible business practices very dishonest!!! Lied about not having a contract and the pest service was awful!
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Heather,

  Thank you for sharing your feedback. We take your concerns very seriously and are sorry to hear about your negative experience with our services and communication regarding contracts.
  
  To address your issues related to the service provided and any misunderstandings about the contract, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to learn from your insights to improve our practices.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromBrian M

  Date: 05/21/2024

  I wish I could give zero stars. The service they provide is horrible. One of their "Technicians" showed up and sprinkled some stuff on the grass that he literally had in a Big Gulp cup. None of what they said they would actually do was ever completed. I contacted them to cancel service. The way this company responds to that is to charge you $212.00 just to cancel. If you don't pay they send you to debt collection and they will hit you on your credit score. I just paid them so I can be done with them. Literally and awful company run by awful people. DO NOT even consider letting them do work on your property. They are a total scam and will rob you.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Brian,

  Thank you for sharing your experience. We take your feedback seriously and are truly sorry to hear about the service issues you encountered and the challenges with the cancellation process.
  
  To address your concerns regarding the treatment provided, the cancellation fee, and the overall experience with our company, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJennifer K

  Date: 05/10/2024

  This place is terrible. They were pushy and lied to us. Our big problem (especially wasps) worsened after they came and several children were stung! They seem to have a product that does not work and continue to bill me for canceling after I stated I wanted to speak with someone first. I continue to be told someone will call me over no one does. Billing states they cant remove the cancelation charge but I can sign back up? **************** says they took care of it but dont. Really sad, they should be shut down,
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Jennifer,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the service provided and the challenges you faced with our billing and customer service.
  
  To address your concerns about the effectiveness of our treatments, the cancellation process, and the lack of follow-up from our team, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are dedicated to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMile A

  Date: 05/08/2024

  Company continues to use door to door solicitation even when it is clearly posted that the neighbor is a non soliciting neighborhood. Sign also posted at the front door. When asked for county required ID for any business doing door to door solicitation he claimed he doesnt needed. Clearly is not aware and does not care about county regulations and or cant read. Also rather rude for someone seeking to sell anything. Many review out there and not many are positive of this company
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Mile,
  

  Thank you for bringing this issue to our attention. We take your concerns seriously and understand the importance of respecting "no soliciting" signs and local regulations.
  
  To address your experience and ensure that proper protocols are followed by our representatives, we encourage you to contact our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and taking the necessary steps to improve our practices.
  
  Ecoshield values customer satisfaction and appreciates your feedback as we work to enhance our service.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team

• Review fromReggie R

  Date: 05/06/2024

  ***** was very polite, efficient,. and professional. He did a thorough job
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Reggie,

  Thank you for your positive feedback! We’re thrilled to hear that Jason provided you with polite, efficient, and professional service. It’s great to know that he did a thorough job.
  
  At Ecoshield, we are committed to delivering high-quality service, and your kind words are greatly appreciated. Thank you for choosing us, and we look forward to serving you again in the future!
  
  Sincerely,  
  Customer Feedback Team

• Review fromAARON S

  Date: 05/06/2024

  Was with EcoShield for 2 years (per the contract I signed). I had emailed them asking if I had met the requirements of our contract and their representative said yes, I had fulfilled the time that we agreed to. I went to go cancel service with them and everything seemed ok. Then they send me a bill for $150 for a cancellation fee. If I broke the contract I signed I would expect a fee, what honest company charges a cancellation fee when you fulfil your contract?My advice to anyone reading this, do not hire this company. They sent this fee to collection and I'm about to file a dispute. Stay away.
  

  Ecoshield Pest Solutions

  Date: 10/14/2024

  Hi Aaron,

  Thank you for sharing your experience. We take your feedback seriously and understand your frustration regarding the cancellation fee and the communication about your contract status.
  
  To address your concerns about the fee and the handling of your cancellation request, we encourage you to reach out to our Customer Feedback Team at [email protected]. We are committed to reviewing your situation and ensuring that your concerns are properly addressed.
  
  Ecoshield values customer satisfaction, and we appreciate the opportunity to improve our practices based on your insights.
  
  Thank you for your understanding.
  
  Sincerely,  
  Customer Feedback Team