Reviews

Review Details

• Review fromTracy B

  Date: 10/11/2023

  I had more reliable service with straight talk. My phone drops calls, and then will not redial. I was told it was within the phone, but the new phone does the same thing

• Review fromTanya S

  Date: 10/11/2023

  Spectrum mobile is the worst customer service Ive ever had to deal with the supervisor team is even more worse. They are not here for the customers they dont care that their phones dont work all they want is their money thats it thats all they will even take it all from you and leave you hanging for services that dont even work please everybody do your research there is way better. Service is out here then spectrum.

• Review fromRaymon C

  Date: 10/09/2023

  If you move out of Spectrums coverage area and keep mobile service you loose any promotions you may have. My bill jumped $60 a month for 3 phones. My alternative option is paying $1600 to buy my phones and change providers.

• Review fromTravis L

  Date: 10/09/2023

  Spectrum mobile is a joke after 4 years of continuous payment pay and thousands of dollars in devices I now have a allowance on how many lines I can upgrade when no where on there sight does it say you have to pay a down payment of half or the whole device on there site now Im going to have to 3 phone lines but only one working phone unless I want to buy **** dollar device when they are advertising iPhone 15 at 27 a month

• Review fromAlexandra H

  Date: 10/09/2023

  Their internet is awful. Their dispatcher people are rude. I have been trying to get my internet repaired for over 1 week and nothing. I upgraded the service and the quality is awful! I need to replace the crapy service because my life was terribly disrupted because of their poor service and customer service.

• Review fromJames A

  Date: 10/06/2023

  So I bought 2new iPhones and 15 and a 15 plus. When I opened the box I seen that the regular 15 was too small. I never took it out of the box. I closed the box and sent that phone back to spectrum. Today I get an email that they are refunding me minus the $50 fee and a $400 fee for scratches. I dont know how scratches happen but it wasnt from me. I never took it out of the box. I asked customer service if it is possible that they either sent me a scratched device or could it have been scratched from the person at spectrum that received it? I also asked that they just send me back the phone that I paid for. They said that it was impossible and also said that there is nothing they can do. I just got ripoff and there is nothing I can do.

• Review fromTracy C

  Date: 10/01/2023

  Worst company ever! The customer service ***** they are very incompetent or I should say just stupid and the supervisor isnt any help they are just as dumb! I would advise not using this service unless you like dealing with stupid people who **** you off and over charge you. They caused a problem and they dont want to fix it!

• Review fromBen C

  Date: 09/27/2023

  Too much to tell about their service abroad. Hanging up on you while abroad, disrespectful, giving me one price before leaving to the ********, then sending a text with a different price after you arrive and that price is what they stick with even though we were given a different price. Some of their reps agreed with me and yet supervisors never call. They say a request for a call back was never left. Yet I asked for a call back.Do yourself a favor, go with a professional company. I got better service and a better deal with another company. If I can give it a zero I would.

• Review fromLauren P

  Date: 09/25/2023

  Literally the worst experience ever!!!!!!! Do not go with Spectrum mobile!!!! Long story short Got my new phone which I was not able to receive calls for some reason. No one can figure it out so they sent me a new phone and then that phone didnt work either. Must have spoken to 15 different people at this point. Literally spent hours upon hours in spectrum stores and with customer service over the phone trying to get my phone to work correctly. Ended up having to terminate my service and send back the phones. Now they are trying to charge me for damage to a phone that I had for a week that didnt work in the first place. They are claiming it was scratched. We did not scratch or drop the phone. They want to charge me $550!!!! I dont even have a phone or service with them. I am not dropping them for internet. I will not give them my business. Absolutely absurd.

• Review fromGlenda G

  Date: 09/23/2023

  The worst mobile service. Its extra slow and so is customer service! They dont help at all.